WoodSpring Suites Raleigh Garner

The room had a bad smell, and I waited more than 10 minutes for someone to come help me at the front desk.

am writing to formally express my dissatisfaction regarding the lack of heat in Room 130 during my stay from Monday night through Friday.

Upon arrival Monday evening, I discovered that the heat in the room was not functioning. The temperature was extremely uncomfortable, and I had to sit in my truck to warm up before attempting to sleep. I had to be up at 5:00 a.m. for work, which made the situation even more frustrating.

I reported the issue to the front desk Tuesday morning and was told that someone would look at it and that it would be fixed. I work 12–14 hour shifts, so when I returned later that evening, the front desk was already closed. The following day, I called again and was informed that no work order had been submitted. I was told it was too late to address it that day, but someone would come out the next day. I was also offered a room change at that time.

By Thursday evening, the issue still had not been resolved. My checkout date was Friday, meaning I stayed Monday through Friday without heat in the room. Due to the ongoing issue, I had to purchase additional blankets from the nearby Walmart just to remain comfortable.

This situation was highly inconvenient and disappointing, especially considering I was in town for work and needed proper rest after long shifts. I would appreciate this matter being reviewed and an appropriate resolution being considered.

Thank you for your time and attention to this matter.

Sincerely,

This was the dingiest hotel I’ve ever stayed at. The furniture is falling apart. The chairs were dirty and had stains. The bath towels were extremely small and one of the towel looked like it had a blood stain on it. The whole 4th floor smells like marijuana. That’s all you can smell once the elevator opened in the 4th floor. The whole stay all I could smell was weed!!! There’s no breakfast. There are pop tarts and Chef Boy R.D. lasagna cups in a vending machine 😂😂😂 This was definitely a jenky ass hotel and seemed more like a motel than a “suite”. It’s nowhere near a suite room. This by far was my worst hotel experience I’ve ever had!!! The card scanners for the main door and hotel door barely worked and we had to have both cards reprogrammed. The room didn’t have a lamp or a coffee maker. The hangers were plastic and looked like dollar general hangers. The bed frames weren’t even centered with the headboards. I had to scoot the right bed over 6 inches.

The screaming and hollering

Bed hard and no hot water

The place