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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Billiards
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Valet parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Street parking
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Concierge service
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Wheelchair accessible
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Snack bar
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ATM/cash machine on site
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Lockers
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Hot spring bath
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Picnic area
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Wine/champagne
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Fruits
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Fence around pool
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Steam room
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Fitness/spa locker rooms
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Personal trainer
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation: Shangri-La Resort, Shangri-La offers 228 cosy guest rooms designed in Yunnan and Tibetan style, each with stunning mountain or garden views, air conditioning, flat-screen TV, and minibar.
Convenient Location: Situated in the heart of Shangri-La, the hotel is within walking distance to Ganden Sumtseling Monastery, Longtan Lake Park, Dukezong Ancient Town, local markets, and shopping streets. Shangri-la Airport is just a 12-minute drive away.
Exceptional Facilities: Enjoy top-notch amenities such as a swimming pool, gym, billiards, and table tennis. The resort also provides free airport transfer service upon request, ensuring a seamless travel experience.
Experience the perfect blend of luxury, convenience, and comfort at Shangri-La Resort, Shangri-La. Book your stay now for an unforgettable getaway!
Guests are required to show a valid government-issued ID card or passport upon check-in.
Up to 2 children under 12 years old of a stay-in guest enjoy a free buffet meal at the on-site restaurant. This stay-in guest need to pay the full amount of the meal. Extra children under 12 enjoy 50% discount on buffet meal.
Children under 12 years old of visitors enjoy 50% discount on buffet meal.
One child under 12 years old enjoy a free extra bed in the room. Each room can only accommodate 1 extra bed.
Please note that free airport shuttle service is possible upon special request. For those who are in need of such service, 24-hour prior direct contact with the property providing your arrival or departure details is needed. Contact information can be found on the confirmation letter.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The location was good, and the rooms were comfortable.
The food could be better (both range and quality) for a Shangrila hotel. The staff did not speak english, and many family members found it difficult to communicate with them. Some staff were very helpful but some did not have much initiative - the overall service did not feel like what a Shangrila hotel should have.
Из плюсов - шикарный отель, настоящая полноценная пятерка. Есть все, что пожелает душа: бассейн, фитнес, кофейня, рестораны и т.д., номера просторные с отличными видами, уборка прекрасная, завтраки отменные. Придраться особо не к чему
Из минусов - очень медленный персонал. Шесть человек ресепшн заселял целый час. Сначала списали все на лень, потом стало ясно, что 3300 метров над уровнем моря сказываются на поведении людей - не хватает кислорода, его просто экономят.
very good dinner buffet, swimming pool, jacuzzi, oxygen in the rooms
Nothing
Great customer service. Our stay was comfortable.
The dinner menu wasn’t as authentic we’d like. We opted out of dinner buffet.
front staff was warm and welcoming.. we had altogether 5 rooms and both Lynn and Anne was efficient and checked us in in a breeze.. love love it here.. the hotel deco was on point with being in shangrila. Breakfast was lovely and of high standard considering being in this part of the world..
员工很热情友好
Nice and clean rooms with good facilities
location....helpful staff...nice view from the rooms...
when I called room service to ask for more tea bags...it seems they misunderstood...and sent someone to knock on my room...and he asked what I wanted...because he didn't understand English at all..I showed him the tea bags...his reaction was he grumbled in front of me...I think this is inappropriate behavior to do to customers..what did I do wrong.?..just asking for tea bags..maybe he was the one who gave the wrong instructions...why did he complain to me...? this is just an individual.problem .but I think it needs to be attitude improvement for him...he needs normal polite manners
Staff very good, especially Becky the GM, whose excellent English helped us.
Made use of the oxygen therapy machines.
More teas bags without having to ask.
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