Shangri-La Resort Shangri-La

Hotels
•
Shangri-La Group
9 (73 reviews)
No.1, Chicika Street, Jiantang Town, Shangri-La City, Diqing Tibetan Autonomous Prefecture , Shangri-La , cn
+86 887 899 8998

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Attentive and hospitable service staff
Beautiful decor and great location
Excellent amenities including oxygen lounge
Cons:
Room had a slight smell
Lack of hand washing liquid in washrooms
Not all breakfast dishes labeled properly

Categories

Cleanliness
8.25
A negative observation was made about a smell in the room which affected the cleanliness perception.
Service
9.25
Staff were noted to be hospitable and attentive, enhancing the overall service experience.
Location
9.25
The hotel is centrally located with good access to tourist attractions.
Room Quality
8.75
Rooms are well appointed although some minor issues were reported with windows and smell.
Amenities
9.25
Excellent amenities were highlighted, including an oxygen lounge for acclimatization.
Value for Money
9.25
Highly recommended for the overall value based on the experience shared.
Food and Beverage
8.75
Breakfast variety praised, but some items lacked proper labeling, affecting the rating.
Overall Experience
9.25
The overall stay was described as magnificent, exceeding expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:14

Property Description

Luxurious Accommodation: Shangri-La Resort, Shangri-La offers 228 cosy guest rooms designed in Yunnan and Tibetan style, each with stunning mountain or garden views, air conditioning, flat-screen TV, and minibar.

Convenient Location: Situated in the heart of Shangri-La, the hotel is within walking distance to Ganden Sumtseling Monastery, Longtan Lake Park, Dukezong Ancient Town, local markets, and shopping streets. Shangri-la Airport is just a 12-minute drive away.

Exceptional Facilities: Enjoy top-notch amenities such as a swimming pool, gym, billiards, and table tennis. The resort also provides free airport transfer service upon request, ensuring a seamless travel experience.

Experience the perfect blend of luxury, convenience, and comfort at Shangri-La Resort, Shangri-La. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Up to 2 children under 12 years old of a stay-in guest enjoy a free buffet meal at the on-site restaurant. This stay-in guest need to pay the full amount of the meal. Extra children under 12 enjoy 50% discount on buffet meal.

Children under 12 years old of visitors enjoy 50% discount on buffet meal.

One child under 12 years old enjoy a free extra bed in the room. Each room can only accommodate 1 extra bed.

Please note that free airport shuttle service is possible upon special request. For those who are in need of such service, 24-hour prior direct contact with the property providing your arrival or departure details is needed. Contact information can be found on the confirmation letter.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LJG

Location

Guest Reviews

9
Based on 73 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
L
Lubin • family_with_children • cn
8
2026-08-11 • via Nuitee
P
Piotr • family_with_children • pl
10
Comfortable stay
Pros:

very good dinner buffet, swimming pool, jacuzzi, oxygen in the rooms

Cons:

Nothing

2026-08-04 • via Nuitee
A
Ann • family_with_children • au
9
Comfortable for a family of four.
Pros:

Great customer service. Our stay was comfortable.

Cons:

The dinner menu wasn’t as authentic we’d like. We opted out of dinner buffet.

2026-07-20 • via Nuitee
V
Vichuda • family_with_children • id
10
Perfect
Pros:

front staff was warm and welcoming.. we had altogether 5 rooms and both Lynn and Anne was efficient and checked us in in a breeze.. love love it here.. the hotel deco was on point with being in shangrila. Breakfast was lovely and of high standard considering being in this part of the world..

2026-07-04 • via Nuitee
D
David • couple • sg
7
2026-07-01 • via Nuitee
H
Hang • family_with_children • sg
10
Pros:

员工很热情友好

2026-06-22 • via Nuitee
R
Rui • family_with_children • sg
9
2026-06-21 • via Nuitee
H
Huan Seng • extended_group • sg
5
2026-06-17 • via Nuitee
J
Joo Tsong • couple • my
9
2026-06-15 • via Nuitee
Y
Yin sze • extended_group • sg
7
Pros:

Nice and clean rooms with good facilities

2026-06-14 • via Nuitee
L
Lan • couple • au
9
2026-06-05 • via Nuitee
T
TONY • couple • us
10
2026-06-05 • via Nuitee
O
oliver • couple • de
10
2026-04-16 • via Nuitee
S
Siew PY • solo_traveller • sg
9
2026-04-03 • via Nuitee
T
Tan • family_with_children • id
9
best choice hotel in shangrila if you prefer in city centre
Pros:

location....helpful staff...nice view from the rooms...

Cons:

when I called room service to ask for more tea bags...it seems they misunderstood...and sent someone to knock on my room...and he asked what I wanted...because he didn't understand English at all..I showed him the tea bags...his reaction was he grumbled in front of me...I think this is inappropriate behavior to do to customers..what did I do wrong.?..just asking for tea bags..maybe he was the one who gave the wrong instructions...why did he complain to me...? this is just an individual.problem .but I think it needs to be attitude improvement for him...he needs normal polite manners

2026-03-30 • via Nuitee
Q
qiong • couple • cn
10
2026-02-24 • via Nuitee
M
mark • couple • au
9
Pros:

Staff very good, especially Becky the GM, whose excellent English helped us.
Made use of the oxygen therapy machines.

Cons:

More teas bags without having to ask.

2026-02-14 • via Nuitee
L
Lian • family_with_children • au
10
2026-01-11 • via Nuitee
C
Caroline • couple • gb
7
Pros:

Very comfortable and grand, with lovely rooms.

Cons:

We booked a room that said it had a terrace and hot tub - it had neither of these things and the staff then told us that such a room did not exist. There is no a la carte restaurant, only buffet, which is a bit of a shame. There is also no bar - just an area where you need to flag someone down to be able to get a drink, and this service stops at 10pm!

2026-01-11 • via Nuitee
D
Dave • couple • nz
7
Good stay
Pros:

Good location
Mountain view
Friend and professional staff
Clean facilities

Cons:

My husband was not used to the hard bed base

2026-01-06 • via Nuitee