University Inn

Hotels
•
Wyndham Hotels & Resorts
7.9 (139 reviews)
428 East College Ave, Shelby, North Carolina, 28017 , Boiling Springs , US
+1 704-434-9996

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Facilities

ATM/banking
Free breakfast
Free newspapers in lobby
Free use of nearby fitness center
Assistive listening devices available
24-hour business center
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
Free full breakfast
See all facilities

Review Highlights

Pros:
Friendly, helpful and hospitable staff (early check-in, named praise)
Convenient location for Shelby
Indoor pool and hot tub enjoyed by some guests
Several repeat guests and positive overall stays
Some reports of clean rooms and good front-desk hospitality
Cons:
Cleanliness issues: trash left, bugs/bed bugs, musty smell, dirty washrooms
Early morning construction/roofers causing noise
Pool often dirty or overcrowded; breakfast items out of stock/poor selection
Old room furnishings: small TV, taped remotes, leaking fixtures, carpeting
Fees and perceived poor value (deposit, 'too expensive'), no on-site restaurant as stated
No elevator (two floors), overflowing outdoor trash/poor grounds maintenance

Categories

Cleanliness
5.5
Multiple reviews report trash left by previous guests, visible bugs/bed bugs, dusty rooms, musty odors, dirty washrooms and leaking fixtures — cleanliness is below average.
Service
10
Numerous comments praise staff as very personable, helpful and hospitable (early check-in, front desk assistance, named staff praised) — service is a standout positive.
Location
10
Several guests note the hotel is conveniently located for Shelby and in a good area — location is consistently described positively.
Room Quality
6.5
Mixed reports: some guests enjoyed stays but others mention small TVs, old fixtures, taped remotes, leaking bathtub, carpeting and general room age — room quality is somewhat below modern expectations.
Amenities
7
Indoor pool and hot tub are present and praised by some, but many report a dirty or overcrowded pool, limited in-room extras and no on-site restaurants as advertised — amenities are uneven.
Value for Money
7.7
Several complaints about deposit, perceived high price and limited included services (breakfast not available when full), but repeat guests and positive service experiences support a slightly above-average perceived value.
Food and Beverage
6.5
Multiple mentions of poor breakfast selection, items out of stock and limited offerings — food and beverage is below average.
Overall Experience
10
Overall sentiment is mixed but many guests report 'amazing' stays, repeat visits and strong staff interactions; strong service and repeat customers lift the overall experience despite cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Amenities

Indulge in the indoor pool and spa tub or enjoy the complimentary Wi-Fi, concierge services, and picnic area.

Culinary Delights

Choose from 4 restaurants and savor a daily full breakfast.

Convenient Location

In close proximity to Gardner-Webb University and Paul Porter Arena, this hotel offers easy access to nearby attractions.

Experience comfort and convenience at AmericInn by Wyndham Boiling Springs Near Gardner Webb U.

Important information:

  • Pool access available from 9:00 AM to 10:30 PM.
  • Masks are required in public areas for unvaccinated guests.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EHO

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Gloves are available to guests

See all policies

Location

Guest Reviews

7.9
Based on 139 reviews
Cleanliness: 5.5
Service: 10
Location: 10
Room Quality: 6.5
Amenities: 7
Value for Money: 7.7
Food and Beverage: 6.5
Overall Experience: 10
M
Mary Jo
2
Pros:

There was trash left behind from the previous guest. I saw multiple types of bugs in the room. The room smelled. There were no restaurants on the premises as stated. The room was dusty. The towels were small and thread bear. $150.00 deposit. Horrible experience. Confederate flags everywhere!

2025-10-05 • via Nuitee
J
Jayson
8
Pros:

Simple and clean

2025-09-29 • via Nuitee
J
James
8
Pros:

Excellent

2025-09-28 • via Nuitee
R
Robert
10
Pros:

Great hospitality at front desk

2025-09-19 • via Nuitee
R
Robert • family
10
Pros:

Awesome staff, clean, great area

2025-09-13 • via Nuitee
M
Michael
8
Pros:

Had a great stay. The only thing I would change is the size of the tv. It was extremely small for the size of the room. TV's are cheap now so I would definitely upgrade to a larger size for that room (202). Other than that, I will be back.

2025-09-07 • via Nuitee
D
Darlene
10
Pros:

Will definitely stay there again

2025-08-26 • via Nuitee
V
Verified traveler
10
Pros:

Very personable staff. Clean.

2025-08-23 • via Nuitee
T
Teresa
8
Pros:

Hotel was pretty. However it had a very old musky smell throughout. Not many extras in the room such as cups in the bathroom etc.

2025-05-29 • via Nuitee
K
Kathy
2
Pros:

I had to cancel due to i correct info given by Expedia so I need my money refunded asap

2025-05-17 • via Nuitee
D
Donald
2
Pros:

They started replacing the roof around 6:15am with no warning from the staff.

2025-05-15 • via Nuitee
S
Sharon • family
10
Pros:

I stay here every time I visit my grandson

2025-05-13 • via Nuitee
C
Christina
10
Pros:

We had an amazing stay! It’s our third time staying here

2025-05-11 • via Nuitee
A
ANGELA
2
Very bad
Pros:

Washroom was dirty. Bathtub tap was leaking all during the stay. At 6:00 am, roofers showed up a woke us all up with the noise from them working. Very unprofessional and unacceptable.

2025-05-07 • via Nuitee
D
Denise
10
Pros:

It’s fine

2025-05-01 • via Nuitee
C
Chrystal
8
Nice hotel staff
Pros:

My 2 adult children and I drove to the Shelby area for a funeral. It was an 8 hour drive. The hotel staff was amazing and let us check into our room early. We arrived on Friday and left Sunday. The only issues we had were due to no fault of the hotel or staff. A guest apparently booked several rooms and had a child's birthday party in the indoor pool area. Due to the volume of parents and children, we were unable to enjoy the pool area which was disappointing. Friday was not the issue but the pool was completely full all day and into the night on Saturday. Also due to having a full hotel over the weekend, no breakfast was available.

2025-04-30 • via Nuitee
D
Denise • family
4
Pros:

Pool was not clean and not clear. Most items at breakfast buffet were out of order or not in stock. Old facilities with remotes held together with tape. No clean towels available when requested from front desk. Outside yard was not well kept, and trash cans overflowing

2025-04-27 • via Nuitee
C
Chasity • family
8
Pros:

Everything was great

2025-04-27 • via Nuitee
W
Wesley
2
Not good.
Pros:

Not good, old hotel, smelly, bed bugs...

2025-04-17 • via Nuitee
C
CARRIE
10
Pros:

This place nice and staff are helpful and super friendly

2025-04-12 • via Nuitee