Extended Stay America Select Suites - Colorado Springs

Hotels
•
Extended Stay America Select Suites
5.8 (269 reviews)
3350 N Chestnut Street , Colorado Springs , US
+1 719-634-5333

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean enough and quiet
Nice hot shower
Cons:
Staff lies about deposits
Filthy conditions

Categories

Cleanliness
4.51
The room had dog hair and dust everywhere, which is below acceptable cleanliness.
Service
7.48
Some staff were rude, and there were issues with deposits and refunds.
Location
8.52
The location was decent but nothing extraordinary.
Room Quality
6.47
Rooms were spacious but had issues with noise and comfort.
Amenities
5
Lacked basic amenities like adequate cooking ware and breakfast, negatively impacting the stay.
Value for Money
5.46
Guests felt overcharged and dissatisfied with the service provided for the price.
Food and Beverage
3.51
The breakfast offered was misleading as it was not provided.
Overall Experience
5.48
Numerous complaints on service and cleanliness overshadowed any positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:30

Property Description

Convenient Location
Located just a short distance from popular attractions like Palmer Park and Garden of the Gods, Extended Stay America Select Suites in Colorado Springs offers a central hub for your adventures in the area.

Comfortable Accommodation
Relax in our air-conditioned rooms equipped with a flat-screen TV, free WiFi, and free toiletries. The perfect place to unwind after a day of exploring the city.

Nearby Amenities
With Colorado Springs Fine Arts Center and Rock Ledge Ranch Historic Site in close proximity, you'll have easy access to cultural experiences. Plus, being just 20 km from Colorado Springs Airport makes traveling a breeze.

Book now for a memorable stay at Extended Stay America Select Suites - Colorado Springs!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.

Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COS

Location

Guest Reviews

5.8
Based on 269 reviews
Cleanliness: 4.51
Service: 7.48
Location: 8.52
Room Quality: 6.47
Amenities: 5
Value for Money: 5.46
Food and Beverage: 3.51
Overall Experience: 5.48
L
Lanesha • extended_group • us
1
This was not a good experience for us and we won’t stay here again
Pros:

We liked the location

Cons:

Beds were uncomfortable, room was unclean, no noise ordinance so we heard loud music a lot of the night, no very accommodating

2026-10-13 • via Nuitee
Z
Zacari • solo_traveller • us
10
2026-10-12 • via Nuitee
D
DENNIS • family_with_children • us
1
Short: HORRIFIC, HORRIBLE, DISGUSTING........
Pros:

Booking.com, you lied, your website said free breakfast at this facility. That IS NOT TRUE. THIS LOCATION IS LIKE AN APARTMENT HOUSING, SOMEONE HAD A DOG THAT BARKED CONSTANTLY FROM 3PM UNTIL ABOUT 8PM. AROUND 5PM, THE PEOPLE ABOVE OUR ROOM, SOMEONE WALKED FROM ONE SIDE TO THE OTHER, VERY HARD STOMPING, CONSTANTLY, CONSTANTLY. THE ONLY THINK THAT MAKES SENSE TO US IS THIS WAS A PERSON WITH MENTAL ISSUES. WE HAVE PEOPLE IN THIS WORLD WHO DO, BUT WHOEVER WAS RESPONSIBLE TO WATCH THIS PERSON WAS EITHER NOT THERE IS INCAPACITATED. WE WENT TO THE FRONT DESK, IT WAS TEMPORARILY CLOSED, WE WAITED ABOUT 20 MINUTES. FINALLY THE LADY ATTENDANT CAME BACK, SHE SAID SHE WOULD GO TALK WITH THEM. THE NOISE STOPPED SOON, THEN BEGAN AGAIN BUT NOT AS BAD AS BEFORE. THE FRONT DESK CLOSED AT 10PM, SHORTLY AFTER, THE NOISE STOPPED, OBVIOUSLY THE PERSON WENT TO SLEEP. I WAS READY TO CALL THE AFTER HOURS PERSON AND IF NOT RESOLVED, I WOULD HAVE CALLED THE POLICE. BOOKING.COM SHOULD BE ASHAMED FOR YOUR WEBSITE, UNTRUTHS ABOUT THE BREAKFAST, AND EVERYTHING ABOUT THIS FACILITY. YOU SHOULD MAIL US A PARTIAL REFUND, NO COUPONS ETC., A CHECK FROM A FAIR AMOUNT, 30 SOUNDS GOOD. YOU CAN SEE BY MY ACCOUNT: [email protected] that I used you a lot booking my travel to Portugal and Spain in 2026. Extended stay was HORRIBLE; SHOULD NOT BE CARRIED BY YOU. WE CAN FIND OTHER COMPANIES IF YOU CAN’T MAKE THIS RIGHT.

Cons:

Everything. The toilet was very, very, bad; we called, someone did come and clean it. KUDOS, THANKS TO THE YOUND LADY WHO CAME TO ROOM 313, I BELIEVE, ON SATURDAY, SEPTEMBER 5th. She deserves a thank you.

2026-10-08 • via Nuitee
R
Ralph • solo_traveller • us
10
I like ESA!
Pros:

Location, amenities, fridge, price.
This is the 4th time I've stayed at this location.

2026-10-07 • via Nuitee
D
Douglas • solo_traveller • us
2
2026-09-18 • via Nuitee
W
William • solo_traveller • us
8
2026-09-08 • via Nuitee
K
Kara • couple • us
1
Gross, would never stay again
Pros:

Didn’t eat breakfast

Cons:

Dirty, so dirty. Smelled like weed everywhere. Mold in the shower, food splattered on the wall. Dirt and dust all over the floors. Door lock was broke. Blinds didn’t work. Hand prints all over the walls and ceiling. Hair in the sheets. So gross

2026-08-03 • via Nuitee
C
Christina • extended_group • us
1
Cons:

Despite calling early in the day to inform the hotel of our late arrival time around 12:30am and confirming that our check-in could be completed as long as we arrived by 1am, when we arrived, there was no one at the front desk. We called the late-night number and were told that a staff member was on their way. No one ended up coming despite calling repeatedly. Finally, at 1am, we were informed that an audit was being run on the books, so check-in would not be possible until 1-1.5 hours later. We were told that we would be issued a refund, and we still have not received that refund.

2026-07-22 • via Nuitee
R
Riana • couple • us
3
2026-07-13 • via Nuitee
A
Adelaida • family_with_children • us
8
2026-07-11 • via Nuitee
D
Darrell • solo_traveller • us
9
Pros:

I appreciate the location. Working full sized refrigerator and 2 stove burners for cooking.

Cons:

Audible car maintenance could be heard right outside my room on the first floor for three days of my seven night stay.

2026-06-25 • via Nuitee
B
becca • couple • us
2
rooms were nasty. filth covered the walls. bed was uncomfortable.
2026-06-21 • via Nuitee
J
Jennifer • solo_traveller • us
7
2026-06-16 • via Nuitee
L
Lacey • family_with_children • us
1
Worst hotel I’ve ever been in by far
Pros:

Absolutely nothing

Cons:

Had to wait forever to check in because no one was at the front desk. As soon as you leave the front desk area the entire hotel smells like dogs, cigarettes and filth. The elevator took absolutely forever and when my young son and I got off on our floor a man with a cigarette hanging out of his mouth watched us down the hallway to what room we went into. There were kids screaming in a room in our hallway and the room itself was old and gross and bare. About a step above a prison cell. We immediately checked out. The man with long hair at the front desk also had extremely string and offensive BO.

2026-06-15 • via Nuitee
2
259jamiel • Couples
10
A perfect stay
Pros:

The staff is so accommodating and you can tell they really like their job. Dog friendly room that was spotless.

2026-05-31 • via Tripadvisor
S
Shahanaz • family_with_children • us
7
2026-05-29 • via Nuitee
M
Martin • solo_traveller • us
8
Pros:

Staff was great

Cons:

Mattress not so good

2026-05-28 • via Nuitee
I
isabella • solo_traveller • it
10
ottimo per una notte o per una vacanza
Pros:

stanza con cucina, ascensore, parcheggio , receptionist gentilissima e simpatica

Cons:

era tutto ok

2026-05-23 • via Nuitee
H
H5587JJshaneh • Solo travel
10
Very good
Pros:

Jen was Awsome she made my stay amazing and warm and welcoming and her customer service was wonderful, definitely would go there again just experience that again

Thank you Jen

2026-05-01 • via Tripadvisor
S
Samantha • solo_traveller • us
1
2026-04-21 • via Nuitee