El Carmen Hotel

Hotels
8.7 (544 reviews)
3 Avenida Norte 9 , Antigua Guatemala , gt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Slow service on one occasion
Small room size

Categories

Cleanliness
8.54
Standard quality for this hotel tier.
Service
9.01
Overall service was friendly and accommodating, though one instance of poor service was noted.
Location
9.05
Great location, central to attractions, highly valued by guests.
Room Quality
8
Room size noted as small due to building layout but comfortable bedding.
Amenities
8.53
Basic amenities provided, standard for this hotel tier.
Value for Money
8.69
Good value considering location and services offered.
Food and Beverage
9.04
Excellent food quality and breakfast options praised by guests.
Overall Experience
8.71
Overall positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Welcome to El Carmen Hotel, a charming retreat in the heart of Antigua Guatemala.

Luxurious Rooms: Each room at El Carmen Hotel is elegantly designed, offering modern amenities such as a TV with cable channels and a private bathroom with complimentary toiletries.

Convenient Services: Enjoy round-the-clock front desk service, stay connected with free WiFi, and explore the shops located on-site for souvenirs and essentials.

Additional Offerings: Take advantage of the meeting facilities for business needs, plan your excursions with the tour desk, and securely store your belongings with the luggage storage available.

Experience comfort and convenience at El Carmen Hotel - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 9 years old stay for US$10 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 544 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.69
Food and Beverage: 9.04
Overall Experience: 8.71
D
Daniela • couple • us
9
2026-02-14 • via Nuitee
R
Richard • couple • us
9
2026-02-13 • via Nuitee
J
Juliette • couple • fr
10
Perfect place
Pros:

The staff was incredibly attentive. We particularly enjoyed the rooftop restaurant, the breakfast with the view on the three volcanos was exceptional. We stayed three nights and it was the perfect duration to get the best of Antigua and surroundings. We booked a shuttle with them to Atitlan which went smoothly. I highly recommend this hotel!

Cons:

Our room was a bit small, and there was a very small window, but that’s because of the architecture. We didn’t really mind

2026-02-12 • via Nuitee
M
Marcela • couple • cr
10
Exc lugar y atención de lujo
Pros:

Muy céntrico , muy limpio

Cons:

-

2026-02-11 • via Nuitee
K
Kadri • couple • ee
8
Ok
Pros:

Nice morning breakfast terrace

Cons:

Cold rooms in massage room

2026-02-08 • via Nuitee
D
David • family_with_children • cr
9
Pros:

La comida

2026-01-30 • via Nuitee
R
RENATA • family_with_children • br
9
2026-01-28 • via Nuitee
L
Lindsey • couple • us
9
Great Location, Food & Rooftop
Pros:

The breakfast & rooftop views were great!
Perfect location - I could walk everywhere & felt safe as a solo female traveler.

Cons:

The walls were very thin. I could hear everything my neighbor was saying.

2026-01-27 • via Nuitee
N
Najder • solo_traveller • us
10
2026-01-25 • via Nuitee
D
David • solo_traveller • gb
8
2026-01-22 • via Nuitee
S
Scandellari • family_with_children • it
9
2026-01-22 • via Nuitee
V
Vilma • extended_group • us
10
Pros:

Food was super delicious!!!!

Cons:

The parking lot

2026-01-20 • via Nuitee
M
Myungyeol • extended_group • kr
9
2026-01-19 • via Nuitee
M
Myungyeol • extended_group • kr
9
2026-01-19 • via Nuitee
W
Wendy • family_with_children • ca
10
Tout était incroyable!
Pros:

On as tout adoré la nourriture, emplacement et le service. On recommande a tout le monde. On va revenir cest certain.

Cons:

Rien. Tout était excellent.

2026-01-19 • via Nuitee
S
Sandoval • couple • gt
8
2026-01-19 • via Nuitee
M
Martinez • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mauricio • couple • ar
10
2026-01-19 • via Nuitee
D
Danielle • family_with_children • ie
9
2026-01-19 • via Nuitee
J
Julio • extended_group • us
8
Excellent
Pros:

Very nice excellent location food was great nothi

Cons:

Nothing I like everything

2026-01-19 • via Nuitee