El Carmen Hotel

Hotels
8.7 (609 reviews)
3 Avenida Norte 9 , Antigua Guatemala , GT
+502 7832 3851

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Slow service on one occasion
Small room size

Categories

Cleanliness
8.54
Standard quality for this hotel tier.
Service
9.01
Overall service was friendly and accommodating, though one instance of poor service was noted.
Location
9.05
Great location, central to attractions, highly valued by guests.
Room Quality
8
Room size noted as small due to building layout but comfortable bedding.
Amenities
8.53
Basic amenities provided, standard for this hotel tier.
Value for Money
8.69
Good value considering location and services offered.
Food and Beverage
9.04
Excellent food quality and breakfast options praised by guests.
Overall Experience
8.71
Overall positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Welcome to El Carmen Hotel, a charming retreat in the heart of Antigua Guatemala.

Luxurious Rooms: Each room at El Carmen Hotel is elegantly designed, offering modern amenities such as a TV with cable channels and a private bathroom with complimentary toiletries.

Convenient Services: Enjoy round-the-clock front desk service, stay connected with free WiFi, and explore the shops located on-site for souvenirs and essentials.

Additional Offerings: Take advantage of the meeting facilities for business needs, plan your excursions with the tour desk, and securely store your belongings with the luggage storage available.

Experience comfort and convenience at El Carmen Hotel - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 609 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.69
Food and Beverage: 9.04
Overall Experience: 8.71
N
Nallely Hernandez • solo_traveller • mx
8
Pros:

El restaurante tenía muy buena comida, vista y atencion.
y la cama era amplia y super comoda.

Cons:

El baño era muy reducido.

2026-09-19 • via Nuitee
A
Ana • solo_traveller • cr
10
Pros:

Excelente atencion del personal, limpieza y comida deliciosa

Cons:

Como recomendacion, el restaurante podría cerrar un poco mas tarde

2026-09-17 • via Nuitee
E
Elsa • solo_traveller • sv
10
Pros:

La ubicación y si terraza lo hacen único. Todo estuvo muy bien

Cons:

El parqueo es externo está a 4 cuadras, no está mal solo deben considerarlo que deben caminar hacia el.

2026-09-15 • via Nuitee
R
Rodríguez García • extended_group • gt
10
2026-09-14 • via Nuitee
A
Alvarez Gonzalez • solo_traveller • gt
10
Todo bien
Pros:

La vista

Cons:

No me dieron opción de cena deben ofrecer

2026-09-13 • via Nuitee
N
Nathalia • solo_traveller • mx
9
2026-09-07 • via Nuitee
D
Danielle • solo_traveller • us
10
2026-09-04 • via Nuitee
S
Sonia • solo_traveller • us
10
Pros:

Everything was perfect

Cons:

No complaints

2026-09-03 • via Nuitee
L
Leslie • extended_group • gt
9
Pros:

Super cerca de todo, muy bien ubicado

2026-08-31 • via Nuitee
L
Livia • couple • br
10
Recomendo! Voltaria facilmente!
Pros:

Gostamos de tudo! Os funcionários ótimos, a localização perfeita e a limpeza impecável!!!

Cons:

Gostamos de tudo! Fomos muito bem atendidos!

2026-08-30 • via Nuitee
J
Jorge Luis • solo_traveller • mx
10
2026-08-25 • via Nuitee
C
Christian • solo_traveller • nl
10
2026-08-20 • via Nuitee
M
Mauricio Alonso • solo_traveller • mx
9
Great place to relax in Antigua
Pros:

El Carmen Hotel is conveniently located slightly outside of the main streets and plaza, so you're not surrounded by too much noise at night, but close enough to walk to all relevant places in Antigua. The staff was very helpful throughout my stay, helping with recommendations for sightseeing and how to get to shittles, etc. Loved the roof terrace and breakfast there.

Cons:

N/A

2026-08-17 • via Nuitee
H
Hernandez Galvez • couple • gt
8
Cons:

La habitacion

2026-08-17 • via Nuitee
G
Gallegos • couple • us
7
2026-08-15 • via Nuitee
K
Karen • extended_group • us
10
The hotel was clean. The employees were friendly and helpful.
2026-08-10 • via Nuitee
M
Monique • extended_group • nl
9
Locatie geweldig
Pros:

Locatie

2026-08-03 • via Nuitee
V
Valentina • couple • us
7
It was okay.
Pros:

The breaksfast was amazing as well as the terrace with an amazing view!

Cons:

Parking ain’t close to the property.

2026-07-23 • via Nuitee
K
kirsten Bue Nielsen • solo_traveller • dk
9
Pros:

Super venligt personale. God beliggenhed lige midt i den gamle del af Antigua. Dejlig restaurant beliggende på øverste etage med udsigt til vulkaner.

Cons:

Jeg havde værelse lige under restauranten, hvilket betød at jeg blev vækket hver morgen kl 6 når personalet gik igang med at klargøre morgenmaden.

2026-07-19 • via Nuitee
J
Jessica • family_with_children • nl
10
Pros:

Friendly staff, clean, excellent breakfast

Cons:

Nothing

2026-07-19 • via Nuitee