El Carmen Hotel

Hotels
8.7 (572 reviews)
3 Avenida Norte 9 , Antigua Guatemala , gt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Slow service on one occasion
Small room size

Categories

Cleanliness
8.54
Standard quality for this hotel tier.
Service
9.01
Overall service was friendly and accommodating, though one instance of poor service was noted.
Location
9.05
Great location, central to attractions, highly valued by guests.
Room Quality
8
Room size noted as small due to building layout but comfortable bedding.
Amenities
8.53
Basic amenities provided, standard for this hotel tier.
Value for Money
8.69
Good value considering location and services offered.
Food and Beverage
9.04
Excellent food quality and breakfast options praised by guests.
Overall Experience
8.71
Overall positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Welcome to El Carmen Hotel, a charming retreat in the heart of Antigua Guatemala.

Luxurious Rooms: Each room at El Carmen Hotel is elegantly designed, offering modern amenities such as a TV with cable channels and a private bathroom with complimentary toiletries.

Convenient Services: Enjoy round-the-clock front desk service, stay connected with free WiFi, and explore the shops located on-site for souvenirs and essentials.

Additional Offerings: Take advantage of the meeting facilities for business needs, plan your excursions with the tour desk, and securely store your belongings with the luggage storage available.

Experience comfort and convenience at El Carmen Hotel - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 9 years old stay for US$10 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 572 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.69
Food and Beverage: 9.04
Overall Experience: 8.71
R
Rachel • couple • us
9
Great stay
Pros:

We enjoyed our stay! The property was great, staff was super friendly and the location was fantastic - very central to Antigua. We had early morning events everyday so we missed breakfast but we ate dinner at the resturaunt one night and it was delicious! The view is awesome.

2026-04-11 • via Nuitee
N
Norman • solo_traveller • ca
8
Pros:

Friendly, helpful staff!

2026-04-11 • via Nuitee
J
Jenkins • couple • us
10
2026-04-10 • via Nuitee
L
Laura • couple • de
9
2026-04-09 • via Nuitee
L
luis • extended_group • cr
7
2026-04-07 • via Nuitee
G
Gabriela • family_with_children • cr
8
2026-04-07 • via Nuitee
L
Luis • couple • us
10
2026-04-05 • via Nuitee
S
Stéphanie • couple • ca
8
Superbe hôtel.
Pros:

La localisation est parfaite! Les chambres sont belles et sont propres. La terrasse sur le toit est superbe.

Cons:

Nous avions une chambre King mais les photos n’étaient pas vraiment fidèles à la chambre reçue. La chambre était bcp plus petite que sur les photos et il n’y avait pas de divan pour s’asseoir. La chambre était très petite et pas de climatisation dans la salle de bain donc quand nous prenions une douche il y avait de la vapeur partout dans la chambre.

2026-04-05 • via Nuitee
J
Jennifer • family_with_children • gt
9
Pros:

El desayuno, servicio de cafetería y la comodidad de camas

Cons:

Durante la mañana se suspendió el suministro de agua

2026-04-04 • via Nuitee
C
CAMILLE • family_with_children • fr
6
Pros:

La gentillesse du personnel

Cons:

Chambre petite, sans fenêtre

2026-03-28 • via Nuitee
G
Gunnar • couple • us
1
Cons:

It was a room with only an interior window opening up on another interior area (not an open-air courtyard). We objected as we expected a proper room with a window opening to fresh air. They said there was no other room available and refused to give us a refund. We went to another hotel.

2026-03-26 • via Nuitee
G
German • family_with_children • cr
10
Pros:

La amabilidad del personal, pero todo estuvo excelente

2026-03-25 • via Nuitee
N
Niklas • couple • no
10
2026-03-22 • via Nuitee
V
Victoria Herrera • family_with_children • cr
10
2026-03-14 • via Nuitee
J
Jeffrey • solo_traveller • au
8
2026-03-12 • via Nuitee
B
Beakal • couple • us
5
Perfect location. Leaking roof and too small
Pros:

Perfect location. Beautiful rooftop

Cons:

The room I had looked like they started building it and didn’t finish it. Very small and woke up to a pool of water because the roof was leaking. It continued to leak. I was checking it out that morning so I told them to leave it so I can shower and get on with my day. The room had no ventilation. After shower , I couldn’t use any of the mirrors because it fogged up. It would have been impossible for 2 people to stay in this show box. For the price I paid , that was unacceptable experience. Also the towels were old and yellowing.

2026-03-11 • via Nuitee
M
Margarita • extended_group • cl
8
Buena atención, hermosa terraza
Cons:

Un poco ruidoso por los autos de la calle y las ventanas muy altas , costaba abrir las cortinas para que entrara la luz

2026-03-10 • via Nuitee
P
Paul • couple • au
8
Comfortable, big room, lovely spot for breakfast on the rooftop.
Pros:

Well positioned

Cons:

Nil

2026-03-07 • via Nuitee
F
FRANCISCO JAVIER • couple • es
9
2026-03-06 • via Nuitee
L
Laura • family_with_children • gt
9
Pros:

I loved the terrace, the attention with checkin, checkout, parking, spacious room with all needed. The breakfast included was very complete and a lot of options to choose from.

Cons:

It was a little loud early in the morning

2026-03-05 • via Nuitee