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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Spa/wellness center
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Casino
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Sun loungers or beach chairs
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
Review Highlights
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Property Description
Luxurious Accommodation
Genting Hotel, nestled within Resorts World Birmingham, offers a luxurious stay with modern amenities. Each room boasts free WiFi, a flat-screen TV, air conditioning, and complimentary tea/coffee facilities.
Convenient Location
Perfect for travelers, our hotel is conveniently situated near Birmingham Airport, the NEC Birmingham, and Birmingham International Station. Explore the vibrant city center just a 20-minute drive away via the nearby M42 motorway.
Exceptional Comfort
Indulge in comfort at Genting Hotel with a private bathroom stocked with complimentary toiletries. Experience a seamless blend of convenience and relaxation during your stay.
Book now for an unforgettable experience at Genting Hotel!
Other shopping, dining and leisure experiences are now open within Resorts World for guests to enjoy.
Spa and swimming pool access is strictly over 18's only Access in a Signature Room and Superior Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.
Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort.
The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age traveling with parents, the hotel can offer an interconnecting room that is charged at the full rate.
The Genting hotel has a strict nonsmoking, non-vaping policy and penalty charges may be applied.
The hotel can provide special requests, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavor to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.
Guest can use the Spa facilities for 1 hour and 30 minutes during their stay, subject to availability.
Spa Terms and Conditions:
The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool while checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced.
The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.
The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control.
The property accepts no liability for any disruption that may be caused to guests for these reasons.
The Genting Hotel is cashless and we only accept payment by Credit or Debit card.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park for £20 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Easy to access. Parking available.
Very poor room service. Getting through to reception takes forever. Food takes a long time to arrive and was frequently cold and order was not complete. The room phone says "room service" on one of the buttons, that doesn't get answered. The TV service is extremely dated. The biggest issue is lack of timely response from reception and the poor room service. Rooms are pretty basic.
Reception staff. View from the window. Location for NEC.
not enough tea bags!Tissue box very nearly empty
Near to lots of shops , food outlets
Nothing we didn't like
The Spa was lovely. Beds very comfortable . Spacious room
There could have been some herbal tea options . Geeen tea is not herbal , as it has caffeine.
Location to the NEC, rooms were lovely, plenty of things to do in the resort
Nothing
Really comfy beds, massive towels, lovely pool and really nice cocktail sky bar
Nothing
Visit you all quite regularly. Love the hotel and staff. Always feel welcome very clean everywhere. Love it. Will be back soon. 😁
There was nothing I didn't like
Location was good. Room was a good size. Bed is a good size. Should include complimentary water.
When I arrived no-one was at reception at all-I was waiting for a few minutes and didn't know what to do. You should always have a staff member present or a bell to ring. Room was for wheelchair use so not suitable for me at all. Should have written instructions on how to turn off the air conditioning.
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