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Facilities
Property facilities
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Full-service spa
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Proposal/romance packages available
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Express check-out
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Electric car charging station
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Health club
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Free WiFi
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24-hour front desk
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Luggage storage
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Express check-in/check-out
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Sauna
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Casino
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Elevator
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ATM/banking
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Shopping on site
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Breakfast available (surcharge)
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Health club
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Safe-deposit box at front desk
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Multilingual staff
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Express check-out
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Full-service spa
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Smoke-free property
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Wheelchair accessible parking
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Assistive listening devices available
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Braille or raised signage
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Snack bar/deli
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Parking (limited spaces)
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Self parking (surcharge)
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Rooftop terrace
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Airport transportation - pickup (surcharge)
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Pool sun loungers
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24-hour fitness facilities
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Electric car charging station
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Shopping mall on site
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Proposal/romance packages available
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Banquet hall
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Recycling
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Covered parking
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Ice skating nearby
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
Review Highlights
Categories
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Property Description
Experience luxury and entertainment at its finest at Genting Hotel & Spa at Resorts World Birmingham.
Indulgent Spa Services
Pamper yourself with our serene spa, offering rejuvenating massages, body treatments, and facials that will melt your stress away.
Culinary Delights
Savor culinary excellence across 18 on-site restaurants, or enjoy room service for a cozy night in. With 3 coffee shops and 5 bars/lounges, there's always something delicious waiting for you.
Convenience and Comfort
Relax in one of our 184 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Our dedicated services, including a 24-hour front desk and airport shuttle, ensure a seamless stay tailored to your needs.
Don't miss the chance for an unforgettable experience—book your stay at Genting Hotel & Spa today!
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Parking
Parking height restrictions apply
Property policies
-
Pets
Pets not allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Parking
Parking height restrictions apply
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Sustainability Certifications
Green Tourism Program
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Pets
Service animals are allowed
Location
Guest Reviews
Everything
The location!
Clean, nice room, nice staff, impressive building
Pool should be open to under 18s.
Very hot in the lift lobby on floor 4
Overall, we had a really nice stay. The pools, jacuzzi and the whole spa area were definitely the highlight of the hotel and a great place to relax. The room was clean and comfortable, with a huge and very comfortable bed.
Unfortunately, we weren’t informed in advance that maintenance work was being carried out in the pool and spa area, so we couldn’t use the facilities on our first day and had to wait until the second day. It would have been good to know this beforehand.
The staff could also have been more helpful, both at the hotel and in the casino. As first-time visitors, we sometimes felt like we were expected to already know how everything worked and what the rules were. A little more guidance for new guests would make the experience much better.
Everything was excellent from arriving to departure. We would have used the spa facilities but refurbishment was being done during the week we booked. We knew about the spa closure prior due to good communication from the hotel and staff.
The spa was closed and this was the reason I had booked. No compensation offered apart from free cancellation but we had already travelled so very disapointed as this is usually one of my favourite hotels. Reception staff tried charging me for breakfast on departure that I had not had or requested. Very poor in comparison to previous visits.
Great location for NEC and food options. The beds were comfortable and facilities good
For the standard of hotel the cooked breakfast was very Meh. Cheap sausages, cold scrambled eggs and watery mushrooms.
Excellent suite with great heating/cooling.
Very quiet.
Really good to have the second toilet.
Best shower ever.
We had real trouble getting from the airport to the hotel, especially with several bags. In hindsight, we should have caught a cab from the airport. Maybe some arrival hints might help.
La cercanía al NEC, la ubicación y vistas, la habitación es muy amplia
El desayuno, le faltaba variedad
Excellent hotel, modern and new. Shopping and spa attached. It smelled so good we wanted to buy their lotion. Would stay again
Beds are a little hard as are the pillows. But it seems to be the normal in this country. Overall, great place⭐⭐⭐⭐⭐
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