Hyatt Place Washington DC/National Mall

Room was clean, staff was very friendly and helpful. Location was ideal for visiting museums and monuments

Close to Capitol Hill, which is within walking distance on a nice day to the Hill and nearby public transit. Overall experience was excellent with front desk attendants being kind and respectful. Food was good with actual dishes and the location was convenient.

the location is in walking distance to the national mall and many attractions. it's also a great location if you want peace and quiet on the weekends because it is surrounded by government buildings that are closed on the weekend.
our room was spotless.
The drinks at the bar were much better than expected and the breakfast was surprisingly good - there was a nice variety

The Hyatt Place Washington DC/ National Mall has an excellent location within walking distance of the metro, National Mall and Smithsonian museums. The room was comfortable, the staff was attentive, and the breakfast was good with plenty of options. We would definitely stay there again.

Centrally located, close to everything worthwhile seeing. You can walk to the main attractions. Close to grat restaurants and shops.

As mentioned by previous customer, got a room with noisy AC and was mentioned by staff is a common operations of the AC system to produce that kind of noise. For light sleeper looking for a comfy stay, this is something not acceptable, requested to room change and after several to and fro, managed to a get a room that has muted noise from the AC which is not distracting. Thus, it seems like some room do have this noise issue due to equipment maintenance from the POV of AC engineer myself. Free breakfast is provided and I would say that their breakfast spread is good with Starbuck coffee provided, do not miss their breakfast. Not very crowded. There is a washing and dryer available onsite and a gym which we did not use it due to short 2 night stay. Location wise, it is walking distance to most of the tourist sights and museums. Hotel looks new and clean. Booked a room with 2 queen and sofa bed for a family of 4. Room is spacious and good for 4 to move around, TV channel selection is good. 15 mins ride to Amtrak station.

I am writing to formally express my disappointment with my experience at Hyatt Place Washington DC / National Mall.

I booked my stay through my company’s travel partner, Amex Global Business Travel (Amex GBT). My reservation status showed as confirmed, and I received no cancellation notice prior to arrival. However, when I arrived at the hotel around 5:00 PM after a full day of traveling and working, I was informed by the front desk that my reservation had been cancelled.

When I asked for the reason and timing of the cancellation, the front desk staff could not provide a clear explanation and stated there was nothing they could do other than advise me to contact the third party. I was shown a screenshot indicating the reservation was cancelled, but no further details were available. I was also told the hotel was fully booked and that they could not rebook me for the night.

Being turned away at that hour with no prior notice was extremely frustrating and stressful. With no immediate assistance and no available rooms, I had no choice but to quickly find alternative accommodations on my own.

The following day, I informed my purchasing manager of the incident. She contacted Amex GBT, who confirmed that in their system the reservation was still marked as confirmed and that no cancellation notice had been issued. When she then contacted the hotel manager, she was told that the hotel cancelled my reservation due to no heat in the room and because National Guardsmen needed to be placed in the available rooms, and that they were unable to notify Amex GBT.

This explanation contradicts what I was shown at the front desk, which indicated my reservation was cancelled on November 28, 2025 (the Friday after Thanksgiving). Regardless of the internal reasoning, the complete lack of communication, transparency, and guest consideration is unacceptable—especially for a business traveler arriving in the evening.

This experience reflects extremely poor operational handling and guest prioritization. At no point was I notified in advance, offered assistance, or provided an alternative solution. I expect a higher standard of professionalism and communication from a Hyatt property.

I hope Hyatt takes this feedback seriously and addresses the processes that allowed a confirmed guest to be turned away without notice

We arrived at the hotel several hours prior to check-in and were told by the front desk associate that our room would be ready shortly and that we would be notified via text once it was available. Unfortunately, we never received any notification. We waited on-site until after the stated 3:00 p.m. check-in time, only to return to the desk and be told that our room had in fact been ready for quite some time.

As we came back to check in, multiple busloads of armed National Guard personnel were arriving and being dropped off at the hotel. This was extremely unexpected, particularly given that we selected this property believing it would be a more exclusive experience consistent with the Hyatt brand. Had we known the hotel would be accommodating large groups of armed troops, we would have made a different lodging choice.

The breakfast buffet itself was nice; however, most of the seating was occupied by men and women in uniform. We were uncomfortable and ultimately chose to take our food back to our suite rather than dine in the restaurant.

We were in town for my mother-in-law’s funeral, which was already an emotionally difficult time. The lack of communication regarding our room readiness, combined with the atmosphere created by the heavy military presence, significantly detracted from our stay and added unnecessary stress during a period of mourning.

I wanted to share this feedback so you are aware of how this experience impacted us, and I hope you will consider it when evaluating communication practices and guest expectations at your properties.

Good location.
Big rooms.
Well maintained.
Well located for tourism.
Breakfast needs improvement.
Sofa beds are uncomfortable.

Great location to Smithsonian museums, Metro Station close by. Very safe area. Very clean new looking hotel. Staff was very helpful and service oriented. The rooms were large sized and a good value for the price we paid. It was in a very quiet area of town so sleeping was not an issue. Over all 10 out of 10

Location is close to everyone you want to visit. Easy access to the metro rail. I love coming back here and staying in the same hotel.

This hotel is dishonest and has untrust worthy and lying staff. Do not stay here.
My daughter and I stayed 3 nights in November 2025. We have been travelling in the US and never come across anything like this ever before.
Neither of us have ever smoked in our lives.The rooms are not particularly clean and smell. The air con is noisy . We asked to change rooms upon arrival because the room smelt. The day after we checked out my card was fraudulently charged $237 US for what I was told was a smoking fee.

This was one of the best stays I've had at a Hyatt with a family with 2 young children under 10. We booked 5 nights in a 2-queen bed room.

Excellent location -- a few blocks to the national mall and multiple metro lines. My kids scootered everywhere and we went to lots of museums. The room was large and clean.

The free breakfast had a lot of variety and was a hit daily.
My daughter has celiac, and Evelyn and the kitchen team were able to provide excellent gluten-free options every day (not just gluten free but free of all cross-contamination). She went out of her way, even going to the grocery store and buying food online, then preparing it in a dedicated area and storing it separately. This was incredibly helpful but my daughter was thrilled to get a tray full of delicious food every morning. This really made the stay incredible. The staff were also extremely helpful and attentive.

The front desk was also very helpful. They assisted with logistics, checkout, and everything else we needed. I can't recommend this hotel enough, we will definitely be staying here again.

Very good hotel, gentle staff, comfortable rooms and very well located, I just would recomend to have freshly squeezed orange juice on breakfast

This particular Hyatt was in a perfect location. Close to two different subway stations and within walking distance of the "Mall" .
We were a black and a half away from the United States Bible Museum And within a relative walking distance to both the Holocaust Museum and the Bureau of Engraving and Printing.
The breakfast buffet was massive. The workout room was very large and clean.
Staff was very pleasant and welcoming. Highly recommend!

The kids loved the hotel. It has a very nice gym and great breakfast choices. Thank you for helping us have a great getaway.

Good location, great staff, accomodated a need for early check in (red-eye arrival) and were very gracious/ supportive throughout the visit. Top notch!

Great location to the National Mall and the Federal Metro Station.
A very good breakfast buffet was available every morning.
The property was extremely clean.

Excellent A+++
I have stayed here multiple times and will continue to do so. The location is perfect for visiting multiple places in DC and within walking distance.

My husband and I really enjoyed our stay at the hotel! The room was warm and clean! The mattress and pillows were very comfortable! The breakfast was absolutely delicious! We wish there was drinking water in the room. This is very important! We had to go to the store to buy drinking water for our evening tea. Otherwise, everything was great!