Hotel Crossman

Hotels
8.2 (178 reviews)
Av. Juan Montalvo y Charles Binford , Puerto Ayora , ec

Facilities

Air conditioning
Room service
Family rooms
Fax/photocopying
Tour desk
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Allergy-free room
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable accommodations
Cons:
Issues with cleanliness
WiFi connectivity problems
Room quality variations

Categories

Cleanliness
7.76
Some complaints about cleanliness and maintenance of the rooms.
Service
8.73
Staff were friendly, but some availability issues noted.
Location
9.27
Convenient and excellent location near key attractions.
Room Quality
7.72
Mixed feelings about room quality; some rooms had issues.
Amenities
7.25
WiFi issues reported, but some amenities were acceptable.
Value for Money
8.21
Generally good value considering location and comfort.
Food and Beverage
8.26
No specific comments, assumed adequate.
Overall Experience
8.43
Overall, guests had a pleasant experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:16

Property Description

Luxurious Accommodation
Hotel Crossman in Puerto Ayora offers 4-star accommodation with air-conditioned rooms and free WiFi. Each room comes with a private bathroom and access to a shared kitchen, perfect for guests looking for convenience and comfort.

Modern Amenities
Enjoy the convenience of a flat-screen TV, wardrobe, and kettle in every room. Some rooms even feature a terrace with city views, providing a perfect spot to unwind after a day of exploring the nearby beaches and attractions.

Prime Location
Situated near popular beaches like Los Alemanes Beach and La Estacion Beach, Hotel Crossman is the ideal choice for travelers looking to explore the beauty of Puerto Ayora. Don't miss the chance to book your stay and experience exceptional hospitality at Hotel Crossman.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 178 reviews
Cleanliness: 7.76
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 8.43
M
Marco couple ec
10
2026-04-01 via Nuitee
R
Roberto solo_traveller it
10
Good
Pros:

Simple hotel, great location near the city center, friendly staff. Not luxury but perfect for a relaxed stay in Puerto Ayora

Cons:

Air conditioning a little noisy

2026-04-01 via Nuitee
E
Eleonora solo_traveller it
8
Pros:

La gentilezza e disponibilità dello staff, l'ampiezza delle camere. La posizione è veramente eccezionale, vicinissima al centro ma nascosta rispetto alla zona dei ristoranti pertanto molto silenziosa. La struttura è un po' datata ma il rapporto qualità prezzo è molto vantaggioso

Cons:

Alla reception c'è personale solo in alcuni momenti della giornata, se si ha bisogno di qualcosa è necessario contattarli via WhatsApp. All'arrivo se non fossimo state connesse con il nostro cellulare per avvisarli che eravamo li avrebbe potuto essere un bel problema.

2026-03-26 via Nuitee
M
Musetto solo_traveller ar
8
Pros:

La amabilidad del.anditrion y un sobresaliente a las chicas que se encargan de la limpieza, súper amables y amorosas. La ubicación un 10 !

2026-03-07 via Nuitee
A
Andrea Melissa couple ch
8
Angenehmer Aufenthalt mit Oropax und halbfunktionalem Wlan
Pros:

Wir hatten ein geräumiges Doppelzimmer im 1. Stock, mit zwei grossen bequemen Betten. Es war für südamerikanische Verhältnisse sauber. Es hat Haken im Badezimmer. Es steht kaltes Wasser zur Verfügung und ein gut kühlender Kühlschrank mit gut ausgestatteter Küche. Das Personal war sehr freundlich und hilfsbereit (wenn es anwesend war). Für paar Nächte vor dem Flug war es für uns völlig ausreichend. Wir haben uns sehr wohlgefühlt.

Cons:

Das WLAN war zwar vorhanden, doch hat es hat die Hälfte der Zeit nicht funktioniert und wenn, konnte man kaum Bilder schicken und googlen ging so à la Windows 98 in Zeitlupe.
Die Klimaalage ist leider, wie so oft gelesen, wirklich wahnsinnig laut (trotz Oropax!). Ein uraltes röhrendes Ding. Wer das nicht kann, sollte nicht buchen!
Im Zimmer roch es komisch. Nach Spital irgendwie.

2026-03-07 via Nuitee
A
Alberto couple it
8
Cons:

One morning there was no water at all, neither for drinking, and it took a long time to solve the problem, also because there was none from the staff

2026-02-28 via Nuitee
L
Laury solo_traveller nl
8
2026-02-25 via Nuitee
L
Loya couple ec
7
Pros:

Ubicación buena

Cons:

No realizaron limpieza de la habitación durante la estancia

2026-02-24 via Nuitee
S
Steven couple us
8
Pros:

Balcony
Nice bathroom
Good location

Cons:

A/C noisy and not efficient
Staff very friendly but not very available, on-site or by phone

2026-02-22 via Nuitee
L
Leendert couple bq
7
Niet volgens omschrijving maar wel ok.
Pros:

Erg goede locatie, op loopafstand van de hoofdstraat en de haven. Ook gunstig gelegen om naar turtle beach te wandelen .
Er is gemeenschappelijke plek om buiten te zitten en te eten. Bedden waren goed.

Cons:

De gegevens op Booking kloppen niet. Er staan kamers van 40 en 50m2 op Booking. Wij hadden in plaats van 40m2 denk ik 14 m2 en 2 inplaats van 3 bedden.
Internet is extreem slecht en heeft vaak geen connectie.

2026-02-12 via Nuitee
N
Natasha solo_traveller ec
10
2026-02-10 via Nuitee
A
Antonella solo_traveller gb
4
2026-01-30 via Nuitee
A
Alex Yukio solo_traveller jp
1
Worst
Cons:

Full of mosquitos, no hot water, no WiFi

2026-01-26 via Nuitee
C
Carla solo_traveller ar
9
Excelente opción económica en Puerto Ayora
Pros:

Wifi funcionaba muy bien, en el centro del pueblo y muy cerca del puerto

2026-01-26 via Nuitee
A
AKIHIRO solo_traveller jp
6
Pros:

スタッフがフレンドリー
話せないスペイン語を一生懸命聞こうと、忍耐強く我慢してくれて、嬉しかった

Cons:

電球が故障で、
交換するのに1時間くらい待った

2026-01-26 via Nuitee
L
Luis solo_traveller ec
10
Pros:

La ubicación

2026-01-19 via Nuitee
K
Kendra solo_traveller us
5
Disappointing
Pros:

Comfortable bed, hot shower, good wifi. Place is close to restaurants and the center of town.

Cons:

The AC was so loud it was painful even during the daytime and I could not sleep with the noise, I had to put a wet towel on me as too hot to sleep without AC. And the neighborhood was noisy during the daytime tho not at night. Staff was so rushed in checking me in that she did not tell me about the filtered water dispenser or the wifi password for my room, and I forgot to have her cut the ziptie off my duffle bag so I had to go back down. My room was on the third floor with no handrails so I requested a taxi for the morning of departure and was told the driver would help with my bag - but the taxi didn't show up!

2026-01-09 via Nuitee
M
Marco couple it
5
8% extra for card payment is crazy
Pros:

The location is very convenient

Cons:

8% extra fee for credit card payment is crazy

2025-12-28 via Nuitee
T
Tatiana couple ec
8
2025-12-24 via Nuitee
T
Tainan couple br
10
Excelente custo benefício.
Pros:

Próximo ao centro e a Playa Tortuga. Muitos restaurantes e agências de turismo por perto. Funcionários super simpáticos e solícitos.

2025-12-20 via Nuitee