Homewood Suites by Hilton West Des Moines/SW Mall Area

Hotels
•
Homewood Suites by Hilton
8.8 (190 reviews)
6220 Stagecoach Drive , West Des Moines , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Loyal repeat stays
Helpful front desk and staff
Excellent breakfast
Strong location
Clean facility (reported by multiple guests)
Cons:
Charged after being told hotel was sold out; refund pending
Check-in room mix-up (handled but noted)
At least one report of cleanliness issues

Categories

Cleanliness
8.3
Mixed reports: one guest flagged cleanliness as a drawback while another described the facility as 'entirely clean' — overall slightly below the target.
Service
9.8
Generally praised: front desk and staff were helpful and handled a room mix-up professionally; however, a guest reported being charged after being told the hotel was sold out (refund pending).
Location
9
Explicitly mentioned as a pro and described as surrounded by convenient options — strong location sentiment.
Room Quality
8.8
Standard quality for this hotel tier.
Amenities
8.8
Standard quality for this hotel tier.
Value for Money
6.5
Weakened by a report of being charged despite the hotel being sold out and a pending refund — lowers perceived value.
Food and Beverage
9.8
Very positive: breakfast described as one of the best the guest has had with a variety of delicious, healthy options.
Overall Experience
9.4
Mostly positive and relaxing overall with loyal repeat guests and strong amenities, tempered by isolated service/payment and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:05

Property Description

Convenient Location
Homewood Suites by Hilton West Des Moines/SW Mall Area is strategically located just 19 km away from popular attractions such as Hy-Vee Hall and Wells Fargo Arena. Guests can easily explore the city with the Science Center of Iowa and Iowa State Capitol Building also in close proximity.

Comfortable Accommodations
This 3-star hotel offers a range of comfortable rooms, some equipped with convenient kitchenettes including a fridge and microwave. With a 24-hour front desk and free WiFi, guests can enjoy a hassle-free stay at the non-smoking property.

Easy Accessibility
Only 15 km from Des Moines International Airport, Homewood Suites by Hilton West Des Moines/SW Mall Area ensures a seamless travel experience for guests. Book now for a relaxing and convenient stay at our welcoming hotel.

Important information:

Please note that the Property offers Evening Receptions only on Wednesdays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DSM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 190 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9
Room Quality: 8.8
Amenities: 8.8
Value for Money: 6.5
Food and Beverage: 9.8
Overall Experience: 9.4
K
Kimberely • family_with_children • us
7
Don't skimp on the things that matter!
Pros:

The room was awesome, so clean so nice just everything we could have asked for. That room was one of the top 5 I've ever stayed in!

Cons:

The spa, it was hot but the jets had no power to push any air out. That was the one thing we really wanted was to relax in a nice hot spa and put some pressure on our backs. We stayed not even 10 minutes. Very very disappointing. Then breakfast. I was NOT impressed. No real creamer. A small amount of half and half. The sausage was round and not cooked and cold. Eggs, what small amount was there was DRY. They had oatmeal that looked like paste and I LOVE oatmeal. No real muffins what they had wasn't much to speak about. I grabbed a brown banana then decided against it, It gave the impression that they were wanting to be a 5 star hotel, and they could be IF they weren't skimping on the things most Hilton hotels never would. This is the 1st time I've stayed in a Hilton that had that nasty of a breakfast and honestly that had a non working spa.

2026-10-22 • via Nuitee
C
Chante • couple • us
5
2026-10-17 • via Nuitee
M
Maruff • family_with_children • us
9
2026-10-12 • via Nuitee
A
Anthony • extended_group • us
9
Pros:

Good breakfast

2026-10-10 • via Nuitee
S
subhadrachary • couple • us
10
2026-09-05 • via Nuitee
M
Madison • family_with_children • us
8
Pros:

Good location, nice staff, clean rooms!

Cons:

N/a

2026-08-18 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-07-14 • via Nuitee
D
Degner • couple • us
10
Pros:

Always stay at this Homewood.

Cons:

All good.

2026-07-11 • via Nuitee
D
Degner • couple • us
9
Pros:

Front Deak Staff was very helpful when we had to change our travel dates.

Cons:

Everything was good!

2026-07-07 • via Nuitee
R
Renee • solo_traveller • us
8
2026-06-11 • via Nuitee
E
Edgar • couple • us
9
2026-05-31 • via Nuitee
T
Tanelle • solo_traveller • us
1
Pros:

Nothing crooks

Cons:

When I arrived, was told they were sold out however they still charged me! Still waiting for my refund!

2026-05-14 • via Nuitee
M
Minas • couple • us
5
Average
Pros:

Location

Cons:

Cleaningness

2026-04-14 • via Nuitee
J
Justin • couple • us
10
2026-03-23 • via Nuitee
E
Erin • solo_traveller • us
9
Relaxing, pleasurable, surrounded by options that lent ease + comfort. My new W Des Moines spot.
Pros:

The breakfast was one of the best I've had- an array of delicious, healthy options. Staff were friendly and the facility was entirely clean.

Cons:

A bit of a mix up with my room at check-in, the staff handled it professionally and efficiently.

2026-03-05 • via Nuitee
C
Charles • couple • us
5
Disappointed
Pros:

The room was clean.

Cons:

Not one usb port in whole room house keeping checked). Shower was inadequately safeguarded not enough hand rails. Desk moved. We paid before we came through booking.com and ended up being billed twice for the same amount. We have protested through our credit card and it looks like you will be paid but booking will not. I was told my invoice would be mailed to me but after calling you and now after speaking to 3 people you still have not received the invoice. Woman at front desk seemed more interested in her phone than in helping me. It seemed to be a personal phone call as she eventually said she would call back.

2026-01-19 • via Nuitee
A
Aaron • solo_traveller • us
8
2025-12-14 • via Nuitee
R
rivera • family_with_children • us
10
Pros:

We love the professionalism of the staff, environment, room and breakfast quality. I have not stayed at any other hotel since staying at a Homewood Suites. We stayed at Homewood suites for the weekend to attend the "Bands of America" regional tournament at the Northwest Waukee High school. I wanted to stay closer as Homewood Suites was 20 minutes away however I knew trying somewhere else would not be worth the quality that Homewood Suites provides!

Cons:

N/A

2025-10-06 • via Nuitee
K
Kristin
10
Pros:

Convenient location

2025-09-26 • via Nuitee
J
Janet • family
10
Pros:

Walking distance to a few resturants and to walmart

2025-09-26 • via Nuitee