Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Comfort and decor concerns

Categories

Cleanliness
5.58
Reviews indicated issues with cleanliness, including stained sheets and a filthy bathmat.
Service
8.55
Staff were described as friendly, accommodating, and helpful.
Location
9.09
Great location mentioned multiple times, close to the beach and various amenities.
Room Quality
6.54
Rooms had great views but also noted some issues with comfort and tired furnishings.
Amenities
7.07
Indoor pool and breakfast included added value; however, issues were raised regarding additional charges for some amenities.
Value for Money
7.53
Good value for some aspects, but extra fees impacted overall value perception.
Food and Beverage
8.08
Breakfasts were reported as good, with a decent selection.
Overall Experience
7.55
Generally positive stays, although some guests had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:51

Property Description

Seafront Location and Amenities
Located in Sandown on the Isle of Wight, the Royal Pier offers a prime seafront location. Guests can enjoy the indoor heated swimming pool, spa pool, 2 bars, and Wi-Fi access. With easy access to the town centre just a 2-minute walk away, convenience is at your fingertips.

Comfortable Rooms with Stunning Views
Each room at the Royal Pier is equipped with an en suite bathroom, TV, and tea/coffee making facilities. For a touch of luxury, some rooms offer panoramic sea views, providing a picturesque backdrop for your stay.

Delicious Breakfast and Dietary Options
Start your day with a hearty breakfast served in the spacious dining room, featuring a full English breakfast. Vegetarian options and special dietary requirements are also available upon request, ensuring a tailored dining experience for all guests.

Book your stay at the Royal Pier now for a memorable seaside getaway!

Important information:

Kindly note that children can only be accommodated in the bedroom Family Room. The hotel will not honor bookings made for children in any other room type.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.5
Based on 601 reviews
Cleanliness: 5.58
Service: 8.55
Location: 9.09
Room Quality: 6.54
Amenities: 7.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 7.55
S
Sony solo_traveller gb
10
Pros:

Great experience. Best part was the sunrise from our balcony. Beachfront.

Cons:

Indoor pool didn't open till 10am and closed 6:30pm which was too late in the morning and too early in the evening for tourist coming with kids

2026-08-22 via Nuitee
M
Maureen family_with_children gb
3
Certainly not hotel standards. Overpriced for what you get. Would be returning to this accommodation.
Pros:

Location

Cons:

The property is described as a hotel. Only 1 tiny soap was provided no other toiletries available in bathroom. The hand towels smelled like they had not been used for years and musky. The top bunk bed had springs poking through the mattress. My granddaughter could not sleep in it. The base of the double bed was not joined together and kept sliding apart the mattress on the double bed was rock hard and the pillows were very uncomfortable. The breakfast was very minimal and the tea and coffee at breakfast and in the room was awful. If I can think of anything positive to say it would be that the staff were very friendly and pleasant.

2026-08-22 via Nuitee
D
Denton family_with_children gb
7
2026-08-22 via Nuitee
M
Michela family_with_children it
7
Pros:

Ospitalità , location. Un tuffo nel passato, struttura datata.

Cons:

Le stanze si singole necessitano una ristrutturazione

2026-08-21 via Nuitee
S
Sachin family_with_children gb
1
Pros:

Absolutely worse

Cons:

Everything worse

2026-08-20 via Nuitee
P
PICART solo_traveller fr
10
2026-08-20 via Nuitee
T
Teresa solo_traveller gb
8
Value for money stay.
Pros:

Central location near to beach. Breakfast was good and staff were friendly and helpful.Room was clean and comfortable.

Cons:

The room was by the lift so the noise of the lift was quite loud.

2026-08-19 via Nuitee
G
Gerald solo_traveller gb
8
2026-08-18 via Nuitee
A
Anthony family_with_children gb
7
A really enjoyable stay with attentive staff-so nice to see!
Pros:

Great location with everything in walking distance.
As many have mentioned it could do with updating,however i felt was comfortable and very clean.
Great that there was bar (good prices too!!) and plenty of seating.Breakfast was really good and well organised,staff were really attentive-a special mention to bar/breakfast staff who were really friendly and helpful and guests seemed to be very happy.
Overall we really enjoyed our stay and would certainly stay again-it was great to see a range of age groups there,thank you Royal Pier for a lovely stay.

Cons:

No parking was the only negative,but its like that in Sandown im afraid.
Would be good to have the option of an earlier check in (i know there is a 2pm option you can pay for) especially for people who arrive early,although i understand it maybe difficult given the amount of rooms.

2026-08-15 via Nuitee
F
Francis solo_traveller gb
9
2026-08-13 via Nuitee
K
Kerry extended_group gb
6
We had a lovely weekend. A few niggles but great staff.
Pros:

Staff were lovely. Amazing view and location. Great to have bar and entertainment in the evening.

Cons:

Breakfast was not the best. Unimpressed with having to share a table with a completely unconnected family of six. You should always have your own table in a hotel. Didn't like the wooden teaspoons in our room. Also, we placed do not disturb sign in our room to prevent staff having to unnecessarily clean. Contractors (or staff) knocked to come in (and probably returned whilst we were out).

2026-08-13 via Nuitee
J
Jolyon family_with_children gb
5
Average
Pros:

Nice and close to the beach

Cons:

No microwave available for food heating

2026-08-11 via Nuitee
V
Viegas extended_group vg
7
2026-08-10 via Nuitee
F
Flanagan solo_traveller gb
10
Pros:

Great location. I got an upgraded view room. Room had a wonderful view. Some updates on the room could be welcomed but overall it was nice.
I m not sure on the breakfast, wasn't great.
Lovely people and lovely place.
Intriguing lift
Wifi in public areas only.
I d return personally x

2026-08-08 via Nuitee
Z
Zahid family_with_children gb
3
Isle of wight is amazing. don't let this hotel ruin your stay.
Pros:

our waiter at breakfast was helpful as were one or two of the other staff members. breakfast was reasonable and well organised.

Cons:

some of the front of house staff were rude and very far from accommodating despite being a group of 10 (5 rooms for four nights). we did not feel welcome nor like we were welcome back. I would not recommend the hotel given the rudeness of the staff. on our last day we were told having just entered the pool that there was a pool party at 11. no one explained this to us when we had jut entered the pool. we left the hotel at 1pm and no pool party had started....Isle of wight is amazing. don't let this hotel ruin your stay.

2026-08-07 via Nuitee
M
martin solo_traveller gb
8
2026-08-06 via Nuitee
B
Blaine family_with_children gb
7
Very polite
Pros:

Good

2026-08-05 via Nuitee
J
jacky solo_traveller gb
10
Pleasant few days in a lovely location!
Pros:

Friendly staff nice room great location

Cons:

Could have been more choice on breakfast fruit / yoghurt maybe paistrys

2026-08-04 via Nuitee
I
Innocent Angel solo_traveller gb
9
Pros:

Excellent location very close to the esplanade , helpful staff

2026-08-03 via Nuitee
R
Rochelle solo_traveller gb
6
2026-08-03 via Nuitee