Children allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Comfort and decor concerns

Categories

Cleanliness
5.58
Reviews indicated issues with cleanliness, including stained sheets and a filthy bathmat.
Service
8.55
Staff were described as friendly, accommodating, and helpful.
Location
9.09
Great location mentioned multiple times, close to the beach and various amenities.
Room Quality
6.54
Rooms had great views but also noted some issues with comfort and tired furnishings.
Amenities
7.07
Indoor pool and breakfast included added value; however, issues were raised regarding additional charges for some amenities.
Value for Money
7.53
Good value for some aspects, but extra fees impacted overall value perception.
Food and Beverage
8.08
Breakfasts were reported as good, with a decent selection.
Overall Experience
7.55
Generally positive stays, although some guests had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:51

Property Description

Seafront Location and Amenities
Located in Sandown on the Isle of Wight, the Royal Pier offers a prime seafront location. Guests can enjoy the indoor heated swimming pool, spa pool, 2 bars, and Wi-Fi access. With easy access to the town centre just a 2-minute walk away, convenience is at your fingertips.

Comfortable Rooms with Stunning Views
Each room at the Royal Pier is equipped with an en suite bathroom, TV, and tea/coffee making facilities. For a touch of luxury, some rooms offer panoramic sea views, providing a picturesque backdrop for your stay.

Delicious Breakfast and Dietary Options
Start your day with a hearty breakfast served in the spacious dining room, featuring a full English breakfast. Vegetarian options and special dietary requirements are also available upon request, ensuring a tailored dining experience for all guests.

Book your stay at the Royal Pier now for a memorable seaside getaway!

Important information:

Kindly note that children can only be accommodated in the bedroom Family Room. The hotel will not honor bookings made for children in any other room type.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 8 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 527 reviews
Cleanliness: 5.58
Service: 8.55
Location: 9.09
Room Quality: 6.54
Amenities: 7.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 7.55
S
Shilpa • solo_traveller • gb
10
2026-04-19 • via Nuitee
S
stuart • solo_traveller • gb
8
2026-04-15 • via Nuitee
K
Kevin • family_with_children • gb
7
Good value , great pool
Pros:

Great pool
Seafront location

2026-04-14 • via Nuitee
B
babu • extended_group • gb
6
2026-04-13 • via Nuitee
G
Gupta • solo_traveller • gb
7
Pros:

The swimming pool and overall stay was good

Cons:

Bed was a bit uncomfortable and I felt backache in the morning

2026-04-11 • via Nuitee
S
saqlain • family_with_children • gb
8
Pros:

Nice and tidy room. Calm environment.

Cons:

Providing a small fridge and microwave can make it even better

2026-04-10 • via Nuitee
K
Karen • couple • gb
6
Hotel staff were amazing & hotel was spotlessly clean! Unfortunately it was too noisy for us, so sadly no return!
Pros:

Spotlessly clean, friendly staff.

Cons:

Bed very small, shower was extremely slow.
Unfortunately our room was above a very noisy bar!

2026-04-09 • via Nuitee
N
Nicola • family_with_children • gb
8
Worth our money, most staff were very polite
Pros:

It was close to everything we needed

Cons:

The rooms were confusing as not very well signed, to many stairs

2026-04-07 • via Nuitee
T
Taylor • couple • gb
7
Pros:

Hotel was in a good location in Sandown. The evening entertainment was good. Rooms nice and clean, beds made every day. Breakfast was good. Staff friendly.

Cons:

Unfortunately the lift was out of order whilst we were there, so being as we were located on the 2nd floor it was a bit of a pain getting up the stairs after a good night out, also to get the luggage up and down. Hopefully they will get it fixed soon.

2026-04-07 • via Nuitee
D
Das • family_with_children • gb
9
2026-04-05 • via Nuitee
J
Jyts • couple • gb
7
Pros:

The location is perfect. Staff go above and beyond. Breakfast was fresh and good variety.

Cons:

No WiFi except at the reception floor. Bathroom is extremely narrow and toilet facilities really need an upgrade.

2026-04-05 • via Nuitee
T
Tazmin123 • extended_group • gb
1
Disappointing
Pros:

Heating never worked. 2 mornings no hot water. Hairdryer had not been tested which it should be always. Fire alarm kept going off. A coach full who got drunk and kept us away till 12am every night. Could not use the lounge as they filled it up. Very noisy. Ruined weekend won’t stay again

Cons:

Almost everything except staff

2026-03-02 • via Nuitee
C
Chris • family_with_children • gb
10
Pros:

Lovely sea views from our room.
The kids loved the bunk beds, adding to the adventure.
Very good breakfast
Very good swimming pool.

Cons:

It’s not within the hotel staff’s control but there is only day and overnight paid parking directly outside the hotel, but there is free on street parking in close proximity.

2026-01-19 • via Nuitee
L
Louis • family_with_children • gb
1
End up leaving because it was discusting room
Pros:

Nothing, it smelt

2026-01-19 • via Nuitee
J
James • couple • gb
6
Over all a lovely hotel with exceptional staff
Pros:

Breakfast was lovely and so was Alex the Assistant Manager.
The location is spot on and very near to all amenities.

Cons:

We chose this hotel for the swimming pool on site but it closes far to early at 18:00. Should be open at least till 22:00.
We had a large double room, which infact wasn't that large in my estimation.
There is no air conditioning and it was really hot in the room, with no way to cool it down. We did get a fan from reception but it was only 2 speed and didn't really do anything

2026-01-19 • via Nuitee
Z
Zahid • family_with_children • gb
7
great location and ok hotel
Pros:

great location and room had a nice sea view. The included breakfast was served quickly although quite a basic presentation of traditional fry up and available in a vegetarian option.

Cons:

no easy free parking and hotel needs some decor improvements/fixes here and there but no major issues

2026-01-19 • via Nuitee
P
Puneeth • couple • gb
1
Will never return and a terrible experience
Pros:

Location of the hotel was good

Cons:

Room was terrible, the shower drains were not clean and the water was clogged in shower area. There were no basic toiletries like shampoo, conditioner, handwash were available. We even asked the staff but they simply denied saying they do not provide it. When the water clogged in shower area, we asked for a room change they were slightly hesitant but they changed to a smaller room. Though the room was meant for a sea view, it was not worth as the view was not so great but a tiny glimpse through the window. There was no air conditioning and windows were dirty and not cleaned. Breakfast was limited and they denied to provide extra by saying it is a set meal for one. There is NO WIFI available in rooms, only in lounge reception / dining area with very poor connectivity. No intercom telephone is available in the rooms to contact reception. We always had to walk all the way down to talk to staff.

2026-01-19 • via Nuitee
B
Bhavin • extended_group • gb
7
2026-01-15 • via Nuitee
B
BIN • solo_traveller • gb
8
will recommend to friends
Pros:

Sandown Seafront ; the location is great !!

Cons:

All good, enjoy the stay!

2026-01-15 • via Nuitee
V
Vijay • family_with_children • gb
10
2026-01-15 • via Nuitee