Mercure Sunshine Coast Kawana Waters

Hotels
Mercure
8.6 (3050 reviews)
9 Florey Boulevard, Birtinya, Queensland , Kawana Waters , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable bed
Friendly staff
Cons:
Dirty rooms
Poor value for money
Inadequate amenities

Categories

Cleanliness
7.81
Multiple comments mentioned dirty rooms and inadequate cleaning.
Service
9.28
Mixed reviews on service; one staff was exceptional while others were not, overall decent experience.
Location
9.82
Convenient location mentioned positively multiple times.
Room Quality
8.27
Underwhelming room quality; needed updates and had issues.
Amenities
8.8
Amenities were average, with some issues noted, like broken caddy in shower.
Value for Money
7.26
Misleading information on room quality versus price, leading to dissatisfaction.
Food and Beverage
8.81
Mixed feedback; one staff member provided exceptional service, limited breakfast options.
Overall Experience
8.78
Some positive aspects but overshadowed by significant issues, particularly cleanliness and service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Lake Side Accommodation
Mercure Sunshine Coast Kawana Waters offers a picturesque stay by the lake, just 2 km from the beachfront. Some rooms feature a cozy seating area, perfect for relaxation, and all rooms come with modern amenities including a private bathroom and a flat-screen TV with cable channels.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind at the terrace with serene views, and sip on your favorite drinks at the bar. Whether you're exploring the nearby beaches or simply enjoying the tranquil surroundings, this hotel offers the perfect blend of dining and relaxation options.

Convenient Location
Conveniently located north of Caloundra, with Mooloolaba and Caloundra just a few kilometers away, Mercure Sunshine Coast Kawana Waters provides easy access to popular attractions. With free WiFi, free private parking, and a 24-hour front desk, your stay is sure to be hassle-free.

Book now for a delightful stay at Mercure Sunshine Coast Kawana Waters!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Location

Guest Reviews

8.6
Based on 3050 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.78
T
transport couple au
3
Rough.
Pros:

Staff were nice and accomodating helping with early check in.

Cons:

Air con in room was loud so had to turn it off. Noise from the lift constantly keeping us awake. Buffet breakfast was poor. Soggy cold hash browns, tasted like powdered eggs, almost room temp bacon and sausages. Really needs some attention for the $35 per person.

2026-08-22 via Nuitee
N
Nathan solo_traveller au
10
Pros:

Modern building

Cons:

Bathrooms looks a tad used (disabled bathroom)

2026-08-21 via Nuitee
S
Skye couple au
8
2026-08-20 via Nuitee
D
Davey extended_group au
9
Pros:

Quiet and clean room. Comfortable bed. Staff were lovely and very easy check in. Overall a good stay and will stay again for future hospital appointments.

Cons:

WiFi was quiet slow.

2026-08-20 via Nuitee
C
Catherine solo_traveller au
5
Cons:

The room smelt very musty. The phone in the room didn't work so i had to use my mobile to phone through to reception, at one stage was on hold for 8 minutes. Had no clean towels on my second night when i got back to the room. All i wanted was a hot shower after a busy work day full of meetings, had no phone in my room, so the whole process to get towels took nearly half an hour. Your staff are lovely though

2026-08-20 via Nuitee
L
louise solo_traveller au
8
2026-08-20 via Nuitee
Y
Yuenching couple hk
6
Pros:

Water keeps coming out of the shower while showering, which makes the bathroom floor super wet.

Cons:

When we arrived at our room, the front door was open with a portable fan on. I think it was attempting to dry out the carpet. Then we walked down to the reception, and they said they will send someone up to check, but never come.

2026-08-20 via Nuitee
M
Matt couple au
10
Clean, comfortable and well located for my needs.
Pros:

Clean and comfortable, easy to find, parking available. Friendly staff.

Cons:

Nothing.

2026-08-20 via Nuitee
G
Gautier couple fr
10
2026-08-20 via Nuitee
C
Cassi solo_traveller au
10
2026-08-19 via Nuitee
R
Rachael couple au
7
2026-08-18 via Nuitee
D
David couple au
4
Fair
Pros:

Location,room,

Cons:

Advertised wine and cheese 3pm yeah na was told not for ages soggy parts of breakfast now buffett

2026-08-17 via Nuitee
L
Lance family_with_children au
7
2026-08-17 via Nuitee
S
Sally solo_traveller au
7
2026-08-17 via Nuitee
L
Lisa solo_traveller au
8
Pros:

Day staff very welcoming. Buffet breakfast was great

Cons:

Staff member (female) at night was rather rude and condescending

2026-08-17 via Nuitee
M
Malcolm couple au
9
Very comfortable stay
Pros:

Convenient location - close to the hospital

2026-08-16 via Nuitee
C
Chajin solo_traveller au
7
Cons:

The bathroom wasn't clean enough

2026-08-16 via Nuitee
J
Jo couple au
1
I won’t be staying at Mercure again and I will not be recommending a stay there to anyone.
Pros:

The view

Cons:

The air conditioning was freezing 19.5 degrees and unable to warm with the fan/s positioned toward the beds and no immediate recompense or remedy from management.

2026-08-16 via Nuitee
M
Michelle couple au
7
Pros:

I actually didn’t have much time there so cannot comment

Cons:

Shower leaked all over floor in bathroom

2026-08-15 via Nuitee
J
Julie solo_traveller au
10
Thoroughly enjoyed whole experience
Pros:

I stayed 3 nights & ate at the restaurant each evening. The staff were so friendly & professional and my meals were excellent every night.

2026-08-14 via Nuitee