Mercure Sunshine Coast Kawana Waters

Hotels
•
Mercure
8.6 (3086 reviews)
9 Florey Boulevard, Birtinya, Queensland , Kawana Waters , AU
+61 7 5334 9500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable bed
Friendly staff
Cons:
Dirty rooms
Poor value for money
Inadequate amenities

Categories

Cleanliness
7.81
Multiple comments mentioned dirty rooms and inadequate cleaning.
Service
9.28
Mixed reviews on service; one staff was exceptional while others were not, overall decent experience.
Location
9.82
Convenient location mentioned positively multiple times.
Room Quality
8.27
Underwhelming room quality; needed updates and had issues.
Amenities
8.8
Amenities were average, with some issues noted, like broken caddy in shower.
Value for Money
7.26
Misleading information on room quality versus price, leading to dissatisfaction.
Food and Beverage
8.81
Mixed feedback; one staff member provided exceptional service, limited breakfast options.
Overall Experience
8.78
Some positive aspects but overshadowed by significant issues, particularly cleanliness and service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Lake Side Accommodation
Mercure Sunshine Coast Kawana Waters offers a picturesque stay by the lake, just 2 km from the beachfront. Some rooms feature a cozy seating area, perfect for relaxation, and all rooms come with modern amenities including a private bathroom and a flat-screen TV with cable channels.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant, unwind at the terrace with serene views, and sip on your favorite drinks at the bar. Whether you're exploring the nearby beaches or simply enjoying the tranquil surroundings, this hotel offers the perfect blend of dining and relaxation options.

Convenient Location
Conveniently located north of Caloundra, with Mooloolaba and Caloundra just a few kilometers away, Mercure Sunshine Coast Kawana Waters provides easy access to popular attractions. With free WiFi, free private parking, and a 24-hour front desk, your stay is sure to be hassle-free.

Book now for a delightful stay at Mercure Sunshine Coast Kawana Waters!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Location

Guest Reviews

8.6
Based on 3086 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.82
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.78
W
Wiblen • family_with_children • au
8
Pros:

Restaurant

Cons:

No shelf in bathroom
Unable to put toilet seat up

2026-10-24 • via Nuitee
J
Janine • family_with_children • au
9
Pros:

Comfortable clean easy

Cons:

Air con was noisey so staff kindly turned it off

2026-10-24 • via Nuitee
V
Victor • couple • au
9
It was in a great position
Pros:

Bed was extremely comfortable and there was no noise

Cons:

The bathroom could have been a bit cleaner

2026-10-23 • via Nuitee
C
Carmen • family_with_children • au
5
Pros:

The price that I managed to get before the price hike due to Strummingbird

Cons:

There was 2 cockaroaches I spotted in our room, and when trying to park there was no spots free which started to cause me major anxiety as there was no street parking either
I ended up parking in a yellow lined spot.

2026-10-23 • via Nuitee
W
Willis • solo_traveller • au
8
2026-10-23 • via Nuitee
C
Charlene • extended_group • au
9
2026-10-22 • via Nuitee
M
Matthew • family_with_children • au
9
2026-10-22 • via Nuitee
M
Mbrodbro • family_with_children • au
8
Great position for hospital
Pros:

Proximity to hospital, undercover parking, lift, size of room.

Cons:

Pretty tired room, rusty microwave. Overall lacking maintenance

2026-10-21 • via Nuitee
M
Michael • family_with_children • au
5
2026-10-19 • via Nuitee
M
matthew • extended_group • au
3
Comfortable, but not value for money
Pros:

Staff were all friendly and polite

Cons:

For the price, I paid for a room, was absolutely ridiculous. for the quality of hotel. TV didn’t work, shower floods every time you use the bathroom, exhaust fan doesn’t work, so bathroom is left dripping for the rest of the day from steam. Below average in my opinion

2026-10-19 • via Nuitee
T
Tanisha • family_with_children • au
4
Pros:

The staff were wonderful and very nice and kind

Cons:

It was extremely overpriced considering there was mould in the shower and bathroom wasn't very clean. The air conditioner was very loud and rattled all night. The bedding also had stains on it.

2026-10-19 • via Nuitee
C
Carl • family_with_children • au
10
2026-10-19 • via Nuitee
J
Jenna • couple • au
7
Great, just need to fix shower
Pros:

Comfortable bed

Cons:

Smell on floor and in room, damp smell.
When showering water from shower leaked everywhere.

2026-10-18 • via Nuitee
C
Craig • solo_traveller • au
9
2026-10-17 • via Nuitee
C
Cherune • couple • au
10
Relaxing, quiet and chill
Pros:

The staff were amazing as soon as I arrived. Easy check in, easy access to our room.

Cons:

Property was great couldn't fault it

2026-10-15 • via Nuitee
J
Joseph • solo_traveller • au
7
Pros:

Easy and clean

Cons:

Towels weren’t in room, found out when got out of shower. Friendly staff member did get them to me quickly after called reception though.

2026-10-15 • via Nuitee
K
Ken • solo_traveller • au
8
Comfortable room poor choices for breakfast for the price.
Pros:

Close to where our function was

Cons:

Breakfast was average for the price.

2026-10-15 • via Nuitee
J
Jennifer • family_with_children • au
6
2026-10-15 • via Nuitee
A
Ari • family_with_children • au
10
2026-10-12 • via Nuitee
D
David • solo_traveller • au
7
2026-10-12 • via Nuitee