The Zetter Marylebone

Hotels
9 (348 reviews)
28-30 Seymour Street , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cozy ambiance
Unique room designs
Cons:
Expensive food and beverage options
Cleanliness issues in some areas
Amenities lacking in the bathrooms

Categories

Cleanliness
8.73
The bathrooms had heating issues and one room was in the basement, which wasn't ideal.
Service
10
Staff were described as friendly and attentive, providing warm welcomes and good service.
Location
9.7
Many reviews highlighted the great location, perfect for shopping and central activities.
Room Quality
9.24
Rooms were noted as stunning, quirky, and cozy, although one review mentioned an undesirable basement room.
Amenities
8.69
Had some shortcomings such as lack of certain items in the bathroom and expensive breakfast.
Value for Money
8.22
Afternoon tea was considered extortionate for the quality offered.
Food and Beverage
7.68
Afternoon tea offerings were criticized for their value; breakfast viewed as overpriced.
Overall Experience
9.73
Overall, a satisfying experience with memorable aspects, despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:25

Property Description

Central Location near Oxford Street
The Zetter Marylebone is ideally situated just steps away from Oxford Street in central London, offering easy access to shopping, dining, and entertainment options. Hyde Park and Paddington Station are also conveniently close by, making it a perfect choice for both leisure and business travelers.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in the rooms at The Zetter Marylebone, featuring modern amenities such as flat-screen TVs, air conditioning, and private bathrooms with complimentary toiletries. Some rooms even offer a cozy seating area, perfect for relaxation after a day of exploring the city.

Delicious Continental Breakfast and Bar
Start your day right with a delicious continental breakfast served every morning at the property. Additionally, unwind and socialize at the hotel's bar while enjoying a variety of beverages. Perfect for guests looking to relax and mingle during their stay.

Book your stay at The Zetter Marylebone now for a memorable experience in the heart of London.

Important information:

For reservations booked with breakfast included, this will be a continental breakfast.

When booking more than 5 rooms different Terms & Conditions and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 348 reviews
Cleanliness: 8.73
Service: 10
Location: 9.7
Room Quality: 9.24
Amenities: 8.69
Value for Money: 8.22
Food and Beverage: 7.68
Overall Experience: 9.73
D
D couple fr
7
Pros:

Emplacement très intéressant entre Hyde Park et Regent’s Park et à quelques dizaines de mètres de la très commerçante Oxford Street
Le personnel rencontré lors du séjour était disponible et très sympathique

Cons:

Le prix des chambres y compris hors weeks ends est très élevé
Il en est de même pour les petits déjeuners

2026-03-04 via Nuitee
A
Adrian family_with_children gb
9
Pros:

Staff friendly as usual,and room spotlessly clean also.

2026-03-02 via Nuitee
V
Victoria couple gb
10
Perfect!
Pros:

The staff were excellent and the hotel was beautiful and cosy.

Cons:

Nothing.

2026-03-01 via Nuitee
E
Ephi couple il
9
2026-02-27 via Nuitee
W
Walter couple fr
7
2026-02-22 via Nuitee
T
Tali couple us
10
Beyond charming location, comfortable bed and pillows, lovely decor—all around excellent
Pros:

Beyond charming location, comfortable bed and pillows, lovely decor—all around excellent

2026-02-22 via Nuitee
C
Charles couple gb
10
An extraordinarily charming and comfortable hotel, elegant and sophisticated
Pros:

It is a very beautiful hotel, amazingly furnished, small and intimate. Our room had a four poster bed with the union jack as the canopy, so you could literally lie back and think of England! The staff were extremely helpful and kind, bringing some delicious hot tea and honey to the room at bedtime as my wife had a headache. Generally, an exceptional place and an unusual pleasure.

Cons:

It would have been nice if the continental breakfast, at least, was included in the price, which was quite understandably rather expensive, but that is not really a major complaint.
At the time of our visit, the television in the rom wasn't working, but personally I was happy with that as I don't like television!

2026-02-13 via Nuitee
E
Evdokia couple gr
8
2026-02-11 via Nuitee
R
Richard family_with_children gb
7
Pros:

Quirky, beautifully decorated, immaculately clean, great location, friendly and helpful staff.

Cons:

Expensive considering there was no breakfast included.
We paid for breakfast which was over £50 for a small omlette, eggs Benedict, 2 oj's coffee and tea. All nice enough, but better value is easily available nearby.
There also was no well lit mirror in the room, which was a minor nuisance.

2026-02-09 via Nuitee
S
Stuart solo_traveller us
9
2026-02-08 via Nuitee
S
Susanne couple us
10
Absolutely pleasant experience, would definitely come back and recommend.
Pros:

Design, decor, coziness

2026-01-30 via Nuitee
S
Sarah couple gb
10
Magical cosy hotel that makes you feel a million miles from the hustle of London
Pros:

Everything. We were in a junior suite and the room was amazing. Brilliant interior style touches that just made it stand out from other hotels.

2026-01-27 via Nuitee
V
Valentina solo_traveller it
5
Pros:

Area is wonderful and convenient.

Cons:

room assigned: in the basement, dark, close to the kitchen, facilities and maintenance. I asked for an upgrade and it cost 200 pounds.

2026-01-20 via Nuitee
S
Sharon couple gb
9
Warm and cosy in the heart of London.
Pros:

The cosiness of the hotel was a big plus and when we arrived, the hotel had a wonderful log fire burning. A welcome treat after getting completely soaked in torrential rain.

Cons:

The breakfast waitress didn't write down our breakfast order and when it arrived it was incorrrect.

2026-01-20 via Nuitee
M
Maria couple gb
9
Warm and atmospheric, hope to go again in 2026 for Christmas!
Pros:

Location, style, the room was lovely amazing bathroom.
Had a very warm and homely feel about it not like a massive chain. The parlour and bar was a lovely space and gave the hotel atmosphere.

Cons:

It was expensive, but for the time of year (Dec) and the location it was expected. Not a great view.

2026-01-09 via Nuitee
A
A. Benz family_with_children ch
10
Pros:

Great bar and atmosphere!

Cons:

Nothing in particular

2026-01-09 via Nuitee
I
Ian couple gb
8
2026-01-08 via Nuitee
1
130barryp Friends getaway London, England
4
Extortionate price and basic afternoon tea 166 pounds for 2 with glass of champagne!
Pros:

This is a repeat visit for festive afternoon tea last time a few years ago. The staff were friendly but the offerings were ridiculous value. To not have earl grey tea in stock to start was unacceptable. There are plenty of outlets around the hotel. To receive 4 finger sandwiches and 4 mini scones with 4 little savory snacks to divide between 2 for 55 pounds and not the tea we like. There were 3 tea choices along English breakfast tea. There were also 3 mini cakes each. Nothing was particularly special and sandwiches were not so fresh. We added on 2 glasses of champagne at 18 pounds each. I would rather support hotels like this rather than the big hitters where afternoon teas are similar prices if not cheaper and include bubbles. Very dissatisfied customer her. I gave 2 star as the staff were lovely otherwise it would be one.

2025-12-18 via Tripadvisor
E
Elizabeth couple gb
8
Perfect for Christmas shopping
Pros:

Location great, staff excellent.

Cons:

The bar was closed most of the time. No cotton pads for make up removal in the bathroom. Lighting a bit dim.

2025-12-16 via Nuitee
P
Philip couple gb
10
Great place to stay!
Pros:

Lovely setting. A perfect place to stay for shopping in the west end. The staff are friendly and being small feels like home.

2025-12-14 via Nuitee