The Queens Hotel

The distance to my room and the stairs that worried me as prone to falling..

Nothing

Our kettle had such a short wire we had to use it on the floor. The TV had to be connected to an aerial which was very short, meaning the tiny tv was placed in an impractical way, in the middle of the room but not close enough to anything to watch comfortably. There was no toilet roll holder/broken. The seal around the bath was mouldy. A lack of plug sockets in general.

The decor could be a bit warmer and bolder, with more pictures that say more about the particular location. The "Reading Room" could be improved to make a welcoming lounge. It looks a like a store for unwanted surplus furniture at the moment.

Un matin, le temps de préparation de mon petit déjeuner a été un peu long...

Breakfast poor. Asked for eggs benedict, received one ok one hard boiled.

For continental (my wife preference) was poor

Very basic and dated facilities in room, noisy outside room in corridors, creaking floors and loud banging of doors

"One bad apple don't spoil the whole bunch girl." - The Osmonds.

While most staff members were pleasant and kind there was one notable exception. On the morning of Sunday, 6 September 2026, we arrive for breakfast to find two wait staff, one a petite young woman and the other a middle-aged woman. After waiting to be recognized what seemed like 20 minutes my wife approached the middle-aged woman. Upon my wife's returned I asked her how it went. My wife told me the middle-aged woman was dismissive and rude.

Approximately 10 minutes later, I got up to obtain items from the buffet. The petite young woman asked me if there was anything she could do. I replied when your finished taking the plates back, please come and see us. All good.

Upon hearing this the middle-aged woman did take our order. We perceived her manner perfunctory. After leaving she went to the adjacent table and stated we are short staffed and customers are complaining of the wait and that they are just going to have to accept it.

We can accept a long wait; however, we don't accept rudeness. We perceived the middle-aged woman as rude and uncaring.

In our opinion, the hotel should do two things. First, fix the root cause which is being shorthanded. Second, sit the middle-aged woman down and explain to her that should she find herself shorthanded, communicate this fact to the hotel's customers in a kind and caring manner. Additionally, they should explain to her that rudeness and speaking pejoratively about customers where they can hear them is unacceptable.

To be fair the hotel, all other hotel staff interactions were fine.

The Hotel is tired and need of a face lift. It is selling the location and thats all, for the price i would have expected better. but it was OK for one night

One morning the breakfast was incredibly slow as apparently they were one short. With such a full hotel there really ought to be more than 2 on. I have stayed here many times and I still think keeping the Covid rule of only doing the4 bedrooms every 3 days is not on. I don't need clean towels but I do need my bin emptied and some more tea and milk.

Staff had really poor attitude, rooms were of poor quality and breakfast offering was terrible with dreadful service. When we sought to complain about breakfast we were told breakfast was free - this makes it ok? And course it is not free as the price would have been inflated to have included it.

The building needs refurbishment.

Cramped room which looked as if it hadn’t been decorated since 1950. As we were staying three nights I’d have hoped to have been offered a standard room more like the images on the website. When I commented they offered to change it but the place was apparently fully booked.

Rooms need more plugs, didn't get clean mugs or tea and coffee replenished, no shower gel (just shampoo and conditioner), continental breakfast pretty poor, overall pretty tired throughout

The hotel is very run down. Paint is peeling, walls are marked & scuffed, the carpets aren’t in good condition & there are build ups of dust in various places. The windows were filthy with a build up of dirt on the frames & the carpet in my room was damp under the radiator.

Das Hotel ist sehr in die Jahre gekommen, grosser Renovierungsstau.
Im Badezimmer bröckelt der Putz, im Schlafzimmer keine Lampe, die hell genug ist, abends ein Buch zu lesen.
Kein Safe im Zimmer.
Die Ausstattung wie vor 100 Jahren

Dinner

Dinner was mot as good as laSt time I stayed