The Queens Hotel

Hotels
8 (2578 reviews)
The Promenade , Penzance , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Outdated decor
Limited amenities
Small TV size

Categories

Cleanliness
7.39
Some reviews mention the room quality but note that bathrooms could be more modern.
Service
8.36
Multiple mentions of friendly and helpful staff throughout the reviews.
Location
8.9
Consistently positive sentiment regarding the hotel's location with stunning views.
Room Quality
7.85
Rooms described as elegant with good views, but some concerns about decor and size.
Amenities
7.38
Amenities noted but some aspects like outdated interiors could use improvement.
Value for Money
7.84
Some reviews suggest it's slightly pricey for the facilities offered.
Food and Beverage
8.39
Breakfast options and quality were frequently praised by guests.
Overall Experience
7.86
General consensus of a pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Stunning Sea Views
Located by Penzance beach, The Queen's Hotel offers picturesque views of Mount's Bay, St. Michael's Mount, and Newlyn Harbour from its restaurant. Some rooms also provide stunning sea views, perfect for a relaxing stay by the coast.

Delicious Dining Experience
Guests can enjoy complimentary full English and continental breakfasts with a sea view at the dining room. The Promenade Restaurant serves freshly caught seafood, fish, and locally sourced produce, accompanied by an extensive wine list, ensuring a delightful dining experience.

Convenient Amenities
The hotel provides free parking, an on-site hair & beauty salon, and free Wi-Fi in all rooms. With an en suite bathroom and tea/coffee making facilities in each room, guests can enjoy a comfortable and convenient stay at The Queen's Hotel.

Book your seaside getaway at The Queen's Hotel today!

Important information:

Bar is closed from 2027-02-01 until 2026-12-18

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2578 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
4
440philipo Solo travel Bath, Somerset, England
10
An absolutely excellent seaside hotel
Pros:

I have just come back from a three night stay in Penzance, and at The Queens. I thoroughly enjoyed it.
This is an absolutely traditional seaside hotel, in the very best sense. The public areas are beautifully maintained, including magnificent staircases and a reading room. The glassed veranda overlooking the sea is a great place for a nightcap.
My room was very comfortable, with a great bed and good shower.
The breakfast offering, again in the dining room overlooking the sea, is possibly one of the best I have come across. Cold meats and cheese on the buffet, with high quality orange juice. The cooked breakfasts, made to order, are many and varied. I had really good kedgeree (not something I have come across recently in many hotels) and absolutely excellent eggs royale.
And, last but by no means least, the staff. All the staff I encountered, from reception to the breakfast people were so friendly and nice. A special shout out to the young man serving behind the bar in the evening who was so charming and engaging.
Well done to all. Now that I have discovered you, I look forward to returning.

2026-05-16 via Tripadvisor
M
michael solo_traveller gb
5
Pros:

Staff, food menu, restaurant.

Cons:

The bar, the room,

2026-05-16 via Nuitee
A
Adrian solo_traveller au
9
2026-05-16 via Nuitee
R
Robert extended_group gb
6
Well placed, friendly hotel that needs some TLC
Pros:

Location excellent. Good food and service

Cons:

Lift didn’t work and a lot of stairs to climb. Tiny bathroom, leaking shower and curtains not drawing well.

2026-05-15 via Nuitee
C
Carol couple gb
8
A very enjoyable stay and we look forward to returning
Pros:

The food was excellent. The Reception helpful and effective. The room with sea view was impressive.

Cons:

Everything fine

2026-05-14 via Nuitee
L
Lyn family_with_children au
10
The cosy, gorgeous bedroom upstairs made our stay more special.
Pros:

We were struggling to find accommodation in Penzance in the middle of town that had parking and was reasonably priced. However, moving around to the promenade, which really isn't that far from the town centre, provided everything we had hoped for. It had good onsite parking, a substantial cooked and continental breakfast included (order off the menu) with tables overlooking the promenade and sea (right on the waterfront), and charming historical decor. Our twin room on the second floor was the best surprise - it was gorgeous. It was clean, beautifully decorated, had a big bathroom, plenty of space and a gorgeous bay window overlooking the promenade and sea with views to St Michael's Mount and Newlyn. We spent the late afternoon sitting in the armchairs in front of the bay window enjoying the views. Comfy beds. It was an easy 5 minute walk to the Lugger Inn, where we had a delicious dinner. The hotel also has evening meals. The foyer is another cosy area to sit.

Cons:

There are a few stairs to navigate with suitcases but the 2 of us could manage - often found in historical buildings. There are quite a few stairs from the carpark but you could walk around to the front of the hotel to avoid them.

2026-05-12 via Nuitee
8
868edwardj Friends getaway Littlehampton, Arun District, West Sussex, England
10
A must stay!
Pros:

First time in this hotel a family run business, it’s a hotel full of character and run by experienced professionals who make your stay very special, some rooms have a sea view and are very comfortable and clean, there is a lovely restaurant with sea views and a bar open 24hrs for residences. The food is excellent and the breakfast is made to order with lots of choice, the hotel is dog friendly my friends are I were very impressed with our stay the staff are so nice and helpful nothing is too much trouble I would recommend this hotel as it’s so central to the town and there is a car park at the rear with an electric charging point. We would like to say a big thank you to everyone at the Queens hotel for a fabulous stay.

2026-05-10 via Tripadvisor
C
Charlotte family_with_children ch
6
Zimmer mit schöner Aussicht
Pros:

Sehr schöne Lage, am Meer. Die Betten bequem. Das Personal freundlich und hilfsbereit. Abendessen gut und nach den Wünschen zubereitet

Cons:

Wir hatten dieses Hotel für 3 Nächte gebucht und hatten ein Zimmer mit Meerblick im 3..Stock. Der Lift war die ganze Zeit ausser Betrieb. Man versprach jeden Tag, dass der Lift repariert werde, was natürlich nicht passierte.
Das Zimmer wurde die ganze Zeit nicht gereinigt. Für diesen überhöhten Preis unzumutbar.

2026-05-09 via Nuitee
S
Sally solo_traveller ca
9
Excellent - I would stay there again
Pros:

Location was excellent with lovely sea views from the dining room
The bed was very comfortable
Staff were very pleasant and helpful
There was always a staff member on duty
The breakfast was excellent

Cons:

The lift was not working - but a staff member was available to carry my case up and down the stairs
There were quite a lot of stairs to my room - I would request a room on a lower floor next time
There was a little step up into my bathroom which was clearly marked but I kept forgetting about it and tripping
The loo paper was rough and there were no tissues provided and no little snacks in the room
Very minor inconveniences - overall everything was great

2026-05-09 via Nuitee
J
James solo_traveller gb
7
Pros:

The position, car parking, EV charger, breakfasts

Cons:

Common parts need updating.
Lift not working

2026-05-09 via Nuitee
G
Gwella solo_traveller gb
10
Peaceful and gracious hotel with excellent breakfast and close to amenities.
Pros:

The hotel is very genteel and traditional with a very comfy bed in the sea view room I booked. It was so peaceful as well and during the night there was just the sound of the waves lapping the shore with the rise and fall of the tide. There was a huge bath, most unusual these days (with shower incorporated into it), and tea, coffee, hot chocolate all perfect for a night's stay. The breakfast was very good with many different hot choices as well as continental style choices and cereals, and fruits, pastries. The staff were wonderful and so helpful and friendly, and especially helpful when I was there as the lift was temporarily out of action but nothing was too much trouble with carrying luggage. The foyer is beautiful with a sweeping staircase and it is a lovely, old and gracious hotel which has exceptional views over Mounts Bay (from my room) and only a few minutes walk along the seafront to the Pier for the ferry. I would definitely return if needed one day and cannot praise it highly enough.

Cons:

Everything was great.

2026-05-09 via Nuitee
T
Tao solo_traveller gb
5
A good hotel let down by poor service
Pros:

The hotel is located by the sea, which makes it convenient for seaside walks and relaxing by the coast. The room was also spacious.

Cons:

The refund process took far too long — more than three weeks — and it was extremely exhausting. Moreover, following the front desk staff’s instructions, I waited in the hotel lobby until 4 pm to check in, only to be told that the room had still not been cleaned. Overall, the service was very poor.

2026-05-08 via Nuitee
N
Nicholas solo_traveller gb
8
Great seaview bank holiday visit
Pros:

Lovely seaview hotel in a lovely seaview town.

The room was perfect - offering a view of Mounts Bay. The cooked to order breakfast was delicious. The hotel is a great location, within easy walking distance of the town centre and charming Newlyn.

2026-05-07 via Nuitee
E
Eileen solo_traveller gb
10
Beautiful, comfortable, clean hotel.
Pros:

Warm and very comfortable. Staff were extremely helpful and friendly. I had the best bath ever, with an unlimited supply of very hot water, in the cleanest of bathrooms. Lots of original Edwardian and Victorian features.

Cons:

Unfortunately, despite the staff's best efforts, the lift was out of order. However, without hesitation, their staff carried my heavy bags upstairs on arrival, and downstairs on departure.

2026-05-07 via Nuitee
R
Rankin solo_traveller us
10
2026-05-07 via Nuitee
A
Alison solo_traveller gb
10
Great location for exploring Penzance and local areas (St Ives, Newlyn, Mousehole, St Mubarak Mount).
Pros:

Very close to Penzance central area, sea view, close to the rugby ground, clean, lovely staff, yummy breakfast with lots of choice, quiet areas (reading room), and also close to other seaside areas (St Ives, Newlyn, Mousehole, St Michaels Mount).

Cons:

Nothing

2026-05-06 via Nuitee
C
Carol family_with_children gb
8
2026-05-06 via Nuitee
D
Dominic solo_traveller gb
9
2026-05-04 via Nuitee
M
matthew couple ae
10
Perfect, location, staff and pricing.
Pros:

The hotel was perfect for what we wanted. The hotel staff were exceptional, Lucinder went above and beyond to make our stay perfect.
A massive thank you from us.

2026-05-04 via Nuitee
T
Tsvetomira solo_traveller ch
5
Too expensive for what you get
Pros:

Excellent location, free parking, good sized room

Cons:

Very very old, in a desperate need of refurbishment, there's a lot to be wished about the cleanliness of the rooms. Long wait to get some breakfast served (individual order) unless you get it at 7.30am
For that money - too expensive

2026-05-02 via Nuitee