The Queens Hotel

Hotels
8 (2495 reviews)
The Promenade , Penzance , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Outdated decor
Limited amenities
Small TV size

Categories

Cleanliness
7.39
Some reviews mention the room quality but note that bathrooms could be more modern.
Service
8.36
Multiple mentions of friendly and helpful staff throughout the reviews.
Location
8.9
Consistently positive sentiment regarding the hotel's location with stunning views.
Room Quality
7.85
Rooms described as elegant with good views, but some concerns about decor and size.
Amenities
7.38
Amenities noted but some aspects like outdated interiors could use improvement.
Value for Money
7.84
Some reviews suggest it's slightly pricey for the facilities offered.
Food and Beverage
8.39
Breakfast options and quality were frequently praised by guests.
Overall Experience
7.86
General consensus of a pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Stunning Sea Views
Located by Penzance beach, The Queen's Hotel offers picturesque views of Mount's Bay, St. Michael's Mount, and Newlyn Harbour from its restaurant. Some rooms also provide stunning sea views, perfect for a relaxing stay by the coast.

Delicious Dining Experience
Guests can enjoy complimentary full English and continental breakfasts with a sea view at the dining room. The Promenade Restaurant serves freshly caught seafood, fish, and locally sourced produce, accompanied by an extensive wine list, ensuring a delightful dining experience.

Convenient Amenities
The hotel provides free parking, an on-site hair & beauty salon, and free Wi-Fi in all rooms. With an en suite bathroom and tea/coffee making facilities in each room, guests can enjoy a comfortable and convenient stay at The Queen's Hotel.

Book your seaside getaway at The Queen's Hotel today!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2495 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
R
ROBERT • solo_traveller • gb
10
Pros:

As its a friendly hotel

Cons:

Nothing not to like

2026-03-07 • via Nuitee
P
Phillips • family_with_children • gb
8
Staff was very pleasant a nice restful for us mythful atmosphere atmosphere that's what I want
Pros:

Breakfast was very nice service was good

Cons:

Instructions on putting the radiator on the radiation more information in the bedrooms for meals and services and service otherwise very good

2026-03-06 • via Nuitee
M
Minna • family_with_children • gb
8
Pros:

Location was perfect, beautiful sea views. Room was big. Breakfast was good. Architecture of the hotel was interesting and some beautiful old furniture pieces.

Cons:

Hotel has so much potential to be better and to be really grand, but all wonderful old furniture is disappearing and being replace with hideous looking new furniture that doesn't fit in at all. Bedding was plastic, hot foamy pillow and blanket, uncomfortable mattress. You have a beautiful old building with history, stick with it and try not to make it modern...

2026-03-05 • via Nuitee
T
Thomas • family_with_children • ch
8
Pros:

Das Hotel verbindet den Charme vergangener Jahrhunderte mit der Funktionalität der Gegenwart und das Personal unterstützt die Entschleunigung aus dem Alltag.

2026-03-05 • via Nuitee
R
ROBERT • family_with_children • gb
10
Pros:

That it is a family run hotel all the staff are friendly and very helpful 😀

Cons:

There was nothing to not like

2026-03-04 • via Nuitee
Елена • couple • ru
10
2026-03-03 • via Nuitee
P
Paul • couple • gb
8
Pleased to see the Queens Hotel has improved significantly over my previous visit.
Pros:

After the original room allocation was changed, the second room, at the front with a splendid view, was much appreciated. The room was spacious. Staff service was good throughout and particularly in the dining room. Specials on the breakfast menu were also very good.

Cons:

Original room allocation had a window that could not be closed. An alternative - and much better room in every respect - was substituted after raising the matter at reception. Breakfast, whilst good on 'cooked to order' did not have jam, toast or croissants on display.

2026-03-03 • via Nuitee
M
Martin • solo_traveller • gb
9
Ideal location for work or leisure
Pros:

Location and cleanliness

Cons:

Nothing every thing good

2026-03-01 • via Nuitee
M
mason • extended_group • gb
10
Fantastic hotel and value for money
Pros:

Incredible hotel

Cons:

Nothing

2026-03-01 • via Nuitee
S
Steven. • family_with_children • gb
10
Queens hotel penz. A great place to stay
Pros:

The location on seafront, v close,
Staff polite v good food and freshly cooked
Recently decorated,spotless,ample parking, including elec charge point. Nothing to much trouble,family run,so there is that added bonus of family feeling from staff.homely.
Ideal situation to explore west cornwall from here,
Disabled entrance from car park with stair lift to reception, a lift to other floors
Rooms well appointed,spotless.comfortable , spacious and superb views across the bay.
Dining/breakfast rooms overlook bay,a wide choice of food on menu.Sunday roast is one of best we have had.

Cons:

??!! Nothing to complain about

2026-02-24 • via Nuitee
A
Alison • couple • gb
9
Welcoming and comfortable
Pros:

This has been the hotel of choice when staying in Penzance for sometime.
It’s a little tired in some places but has tremendous charm with comfortable public areas in which to relax and take in the sea view.
All members of the staff were friendly and helpful.

Cons:

It would have been nice to have had daily room service

2026-02-24 • via Nuitee
J
Julie • couple • gb
9
Relaxed!enjoyable!and would definitely return!
Pros:

Good selection of hot food!croissants would have been a nice extra!perfect location!the view of St Michaels mount!was icing on the cake/mount!🤗

Cons:

The entrance to the hotel was set out with tables and chairs!it had a great view!but didn’t have much heating!

2026-02-24 • via Nuitee
S
Sarah and Ralph • solo_traveller • gb
10
2026-02-24 • via Nuitee
F
Frances • solo_traveller • gb
10
Another fabulous stay
Pros:

I love this hotel. Location is perfect, car parking fabulous, food and staff exceptional.

Cons:

Nothing

2026-02-23 • via Nuitee
P
Payne • family_with_children • gb
8
Pros:

Lovely location, good experience 👍

2026-02-23 • via Nuitee
S
Sham-Chere • family_with_children • gb
9
2026-02-13 • via Nuitee
A
Ale • family_with_children • gb
7
2026-02-13 • via Nuitee
S
Smith • solo_traveller • gb
7
Met my expectation.
Pros:

It is what it is, a nice value for money hotel which like all seaside locations has seen better days but is still well worth a stay and with a team who work hard.

Cons:

This is an old hotel so expect noise from other rooms, bathroom extractor fans and creaking floor board. Rear facing rooms are just that so upgrade if you can afford to. Breakfast is good but if you need to get away make sure you ger there with to spare as it's not rushed.

2026-02-13 • via Nuitee
S
Stephanie • couple • gb
8
Good value for money.
Pros:

Central and good value. Big rooms. Comfy beds. Parking and breakfast included. Large choice for breakfast.

Cons:

Dated. Lots of steps.

2026-02-08 • via Nuitee
R
Robert • solo_traveller • gb
9
Nice break away
Pros:

Location

2026-01-22 • via Nuitee