Hotel Windsor

Hotels
7.1 (3522 reviews)
13, Place Rouppe , Brussels , be

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Cleanliness Issues
Insufficient Amenities

Categories

Cleanliness
5.24
Several reviews indicated cleanliness issues, with mentions of dirty rooms and poor bathroom hygiene.
Service
8.71
General comments on friendly and helpful staff, contributing positively to the stay.
Location
9.25
Multiple reviews highlight the excellent location, with close proximity to attractions.
Room Quality
6.2
Mixed sentiments about room quality, including outdated furniture and small room sizes.
Amenities
6.73
Requests for better amenities were noted, including basic items lacking in the rooms.
Value for Money
7.19
Some guests felt the price did not match the overall experience due to cleanliness and small room issues.
Food and Beverage
5.74
Some dissatisfaction with the breakfast options and the associated costs.
Overall Experience
7.71
Mixed reviews with some positive aspects but significant negatives affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:27

Property Description

Prime Location in Brussels City Centre
Hotel Windsor, conveniently located between Brussels' main train stations, offers easy access to top attractions like Grand Place and the famous Manneken Pis Statue.

Comfortable Rooms with City Views
Each room at Hotel Windsor features a TV and a private bathroom, with some offering stunning city views for a memorable stay.

Gastronomic Delights at Your Doorstep
Indulge in a culinary experience at the renowned Comme Chez Soi Restaurant just across the hotel, or explore the variety of dining options, shops, and bars nearby.

Experience the best of Brussels with us at Hotel Windsor. Book now for an unforgettable stay in the heart of the city.

Important information:

Please note that disabled guests cannot be accommodated in this hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 3 per hour.

Location

Guest Reviews

7.1
Based on 3522 reviews
Cleanliness: 5.24
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 6.73
Value for Money: 7.19
Food and Beverage: 5.74
Overall Experience: 7.71
Y
Yixiao • extended_group • cn
6
Pros:

good location，affordable price

Cons:

poor facilities

2026-04-11 • via Nuitee
A
Allen • family_with_children • us
5
2026-04-11 • via Nuitee
C
CARLOS • family_with_children • co
8
2026-04-10 • via Nuitee
R
Rinor • family_with_children • de
6
2026-04-09 • via Nuitee
P
Paul • couple • gb
8
Enjoyable two night stay, perfect location and the staff were very friendly and helpful.
Pros:

Location, price.

2026-04-09 • via Nuitee
F
Fatima • family_with_children • it
10
Pros:

Personale molto gentile e sempre disponibile.

2026-04-09 • via Nuitee
H
Hanna • family_with_children • de
9
2026-04-09 • via Nuitee
M
María Mercedes • family_with_children • co
10
2026-04-08 • via Nuitee
R
Rueda • couple • sk
7
2026-04-08 • via Nuitee
T
teresa • family_with_children • es
9
2026-04-07 • via Nuitee
• family_with_children • ro
7
2026-04-07 • via Nuitee
E
Ethan • extended_group • de
9
2026-04-07 • via Nuitee
M
Mohamed Amine • couple • fr
5
Bon emplacement et personnel agréable, mais hôtel un peu ancien avec plusieurs défauts (propreté, isolation, équipements
Pros:

Emplacement au top, proche de tout 👍
L’hôtel est propre
Le personnel est vraiment cool et accueillant.

Cons:

Traces et taches sur les murs, hôtel un peu ancien.
Isolation pas parfaite : si les voisins sont bruyants, cela peut gêner le séjour.
Odeurs provenant de la VMC dans les toilettes.
Pas de frigo ni de coffre-fort.
Prévoir votre shampoing et gel douche.
Couleurs assez sombres dans la chambre.
Pas de prise à côté du lit.

2026-04-06 • via Nuitee
C
CARMEN • family_with_children • es
6
Bien ubicado, problemas con el WiFi casi siempre personal muy amable.
Pros:

El personal es muy amable y ayudador, están al pendiente de cualquier falla, que las hubo , especialmente con el wifi y la tv

Cons:

Fue fatal no tener wifi el primer día pues elegimos hotel para poder contratar las excursiones del día siguiente y tener un escritorio donde terminar unos trabajos de última hora y sin wifi fue imposible, igualmen no hubo tv, aunque eso no fuera tan primordial para nosotros

2026-04-06 • via Nuitee
G
Georgi • solo_traveller • gb
5
2026-04-06 • via Nuitee
M
Maria Luz • family_with_children • br
10
2026-04-06 • via Nuitee
G
Guadalupe • family_with_children • mx
9
Pros:

Buena ubicación. Personal amable. Habitación cómoda y con lo necesario.

Cons:

Todo bien

2026-04-06 • via Nuitee
F
Frosina • family_with_children • mt
6
Great location needs a lot of professional work.
Pros:

The location was perfect in the city centre. The guy at reception and everything else was a nice and helping person. We got a room that was stinking of cigarettes, very small bathroom where you have to climb on top of the sink to get to the toilet. If you are taller or chubbier forget about using the toilet. We reported the smell and the guy gave us a new room bigger and better.

Cons:

It is an outdated hotel. It needs better maintenance, it does the job but it is very basic, things in the rooms are finished unprofessionally. It needs a lot of work and refurbishment.

2026-04-05 • via Nuitee
V
Valentina • couple • cl
7
Buen lugar, aunque tiene algunos detalles.
Pros:

Personal bueno, súper limpio, cuentan con ascensor, era cómodo y habitación súper amplia.

Cons:

El sector más o menos, el ruido de las otras habitaciones se escuchaba mucho pero sobretodo una noche escuchamos gritos de afuera una chica peleando con su pareja, nosotros estábamos en el último piso de arriba y se escuchaba todoooo y el sector desde el tren hacia allá estaba medio peligroso pero desde el hotel hacia lo turístico estaba mejor, el hotel estaba como al límite de esos dos ambientes, todo lo demás bien. Igual creo que les falta personal ya que un día llegamos en la tarde y estaba cerrado no pudimos entrar creo que el de recepción estaba en el comedor o algo así.

2026-04-05 • via Nuitee
J
Javiera • extended_group • cl
9
2026-04-05 • via Nuitee