Microtel Inn & Suites by Wyndham Kirkland Lake

Very clean and very friendly staff! Overall amazing stay. Kids loved the pool and I especially loved the extremely clean room.

Everything was amazing, from the staff to the room. Gym pool hot tub breakfast I can’t wait to be back in jan2026. Keep up the great work

Kirkland Lake Microtel staff and management punch above 1st tier hotels from around the world. They go above and beyond! There service and hospitality are nothing short of extraordinary. The staff and management are salt of the earth and down-to-earth people who know how to bring hospitality and service at its best!

Quiet

The atmosphere was amazing. Mindy at the front desk was exceptional. All the staff were very friendly and welcomed our furry child.

Very clean, modern rooms.
Excellent breakfast options for vegetarians
Kids had a blast at the pool

Room was spotless, staff were very friendly, parking was a breeze.

na

We had read online before we booked that they have had problems with the hot tub working and the hotel makes no effort to inform the guests prior to their reservation. We enjoy having a hot tub so tend to reserve rooms where one is available. We called the day before leaving home to make sure it was working and was assured that it would be working. Upon arrival, the jets were not working. We called the front desk, the girl called the maint man and was told that it had not been working for a few days and would not be fixed during our stay, apparently the pump was seized.
I understand that things break, while its no ones fault, the hotel has a resp to provide the services they claim to have or compensate their guests. We paid over $350 for one night and felt as though we did not receive what we paid for. When I emailed the manager Selena the next day, (no manager was around when we checked out mid morning) her response suggested she couldnt care less. Her words, Our hotel is very busy and reselling that room had you opted to leave would not have been a problem". In other words, we dont need to worry about customer satisfaction, we are going to rent the room anyways.

All good

Overall, a great experience unfortunately who in this forward close and we were looking forward to using this. The hotel was clean with good breakfast choices. Staff was friendly and accommodating.

Checked in Friday, August 29th to be informed that both pool and hot tub are out of order. When asked for a discounted rate was informed that wasn’t an option. Was advised that they would cancel our reservation with no penalty and we could look for accommodation's elsewhere.

Front desk staff was professional but at the end of the day management did not support price reduction. Conveniently no management staff was on-site during check-in but was given email contact for manager who replied in a reasonable time frame. That said the email reply was basically happy to cancel your reservation with no charge and you can go elsewhere.

Have stayed here before with no issues but after this disastrous experience won’t be staying here again. With no pool/hot tub option this hotel is simply not worth the inflated cost. Would advise future guests to save roughly $100/night and stay across street at comfort inn. Additionally be warned - I was advised that because we booked through Expedia there was very little they could do even if they wanted to due to how involved the process was. Definitely felt my booking through a third party site was a factor in how they handled my concerns.

Lastly - as is usually the case in a complaint online, management from the hotel will likely reply to this concern asking me to contact them to discuss further blah blah blah. Know that I reached out and connected with management during check-in. My concern isn’t with the staff at the desk really - it was managements response to my concern when they were made aware.

This is a great property, especially for a small town with limited options. The staff were super friendly and rooms were great too - kudos to the house-keeping department (Thank you for nice clean rooms)!!

The only thing I would suggest is having a small gathering/ bar area or somethhing as it's difficult when you're from out of town and theres absolutely nothying available and nothing in town is open. Some people on vacation don't want to go to bed by 10:00 o'clock and not all contractors go home for the weekend. I think you're missing out on a real business opportunity here.

Other than that, great stay!

When informed upon check-in that pool and hot tub were closed we asked for a discounted rate. Was advised we could gladly cancel our reservation with no penalty and find other accommodations. Could not believe management supported that approach and as they were off site was given email contact. Sent email to find out that’s exactly how management thought to rectify situation. Without those two amenities this property is vastly over-priced. Won’t be staying here again and advise all future customers to call first to check on hotel amenities. If pool is closed I wouldn’t pay more than $200/night for this property. Also - no need for standard management reply to my concerns saying reach out to discuss my experience. I did reach out while there and management did reply. They were well aware of my concerns and only offered us to go elsewhere.