Galaxy Angkor Boutique Hotel

Pick up from the airport was included in the booking but They didn't even respond to the 2 emails we sent (24 & 12 hours before checking in). from there it all went downhill. We were the only guests (Some guests arrived the next day). There is no lift, thank God our room was on first floor. The staff did offer to help with the bags. There is no cafe or restaurant within the hotel (still in progress apparently). The overall cleanliness of the hotel and our room was okay, nothing great. The bathroom door was improperly built and didn't close. The staff was very friendly. They booked tuk tuk for us into the city using passapp. We wanted a taxi back to the airport, but the staff could only book a tuk-tuk using pasapp. We ended up booking a taxi using a grab. Overall, it appears as though the idea was really good while building the hotel but they have run out of money. It is a about $2 tuk tuk ride away from City central. Friendly staff makes up for the shortcomings with the half built hotel.

Fui sólo una noche, la habitación era hermosa lastima que no la pude aprovechar.

朝食無料サービスは無し。じょうほうに偽り有り。エアコンは、壊れそう。テレビも画像悪し。スタッフも英語が出来る人が少ない。

The reservation was pre-paid in full and confirmed a double room with a large bed and garden views. The booking included airport transfer. 
On arrival at the airport, there was no transfer waiting for me. Things got worse though, much worse. On check-in I was told the hotel no longer deals with hotels.com because they haven’t been paid. I was told I could only stay one night. Instead of a double room with a large bed, it was a twin room with 2 single beds. Instead of a garden view, I was staring at a sheet of corrugated steel. The toilet didn’t flush, the cistern was constantly overflowing, the phone on the bedside table was not connected. The electrical connection to the hot water system was open and exposed and located directly above the shower head. It looked like if one accidentally sprayed water on it, one would be at risk of being electrocuted. Water and electricity = Not a good combination! 
I was unable to contact hotels.com (Australian number only). I felt stranded. I had no alternative but to find another hotel for the remaining nights (Not through hotels.com). I did not see any other guests at this place. It appeared I was the only guest staying there. It was downright creepy.
Because customer service cannot be contacted from overseas through the app, I will never use hotels.com again. Deleted the app. 

Veldig mye for pengene. Gratis henting på flyplassen og fint rom med enkel frokost.

This hotel has nothing to do with the pictures they show. Breakfast is very bad, few options and instant coffee. Swimming pool is not nice, and dirty. Rooms are quite different from the pictures they show; and Our bathroom had spiders.

The first room that was given to us was full of mosquitoes. The bathroom sink was also broken, so we were given another room. This new room didn't have as many mosquitoes, which was great.

The airport pickup didn't work out. The reason they said was 'You didn't give us the 2 alphabets before the flight number'. a) You could have asked for it b) it was Thai airlines (which I had mentioned in the email), why were the alphabets needed, or couldn't they have looked this up?

The complementary bikes were all flat. When we asked to use one, there was much confusion/discussion.

The staff was very helpful otherwise.

This hotel is nothing like the photos. Everything in the room eas broken, including the windows and doors. The room was ingrained with dirt, the beds were rock hard and we had booked the most expensive room. 
We decided it was better to leave at 1am than to suffer for even one night. 

What was worse was the awful, awful service. The staff had no sense or common courtesy - incredibly rude. 

We have never had such an terrible experience. If we could give minus stars, we would.

Hotel did not have our reservation on New Year’s Eve
Nice welcome to the new year

Nice guys and nice place. But it is not convenient to shop or eat out as it is not near the city center.

We had a good stay.

Good

When I arrived at Siem Reap Airport, my immigration procedure took much time, but the driver offered by hotel was so kind of waiting long for me. I cannot forget his smile. On the next day, when he took me to Ankor wat to see the sunrise, he also served to me too kindly.

Super godt ophold. De ansatte var super flinke og hjælpsomme. De hjalp os med, at arrangere ture ud og se templer. Derudover var de generelt gode til også at hjælpe med at bestille tuctuc når vi skulle ud og spise samt. Andet.

По пунктам:
Комната:1) для двоих, когда заехали - сразу попросили поменять из-за неприятного запаха и отсутствия кафеля в ванной. 2) В 1й комнате не было вообще отделки в ванной - голый цемент, во 2й комнате только на полу и частично на стенах. 3) Постель 2й комнаты была грязной - пятна непонятного происхождения и грязные разводы. Не хотели спать без пижамы. 4) В ванной есть только шланг для душа и дырка канализации в полу. Раковина и туалет нормальные. Ванные принадлежности и полотенца есть. 5)
Еда: завтрак скудный - «заморить червячка». Важно! Поехали в Ангкор Ват на рассвете - попросили завтрак с собой. Открыли коробки уже там - 4 куска хлеба, 2 банана, джем и бутылка воды.
Тук-тук (трансфер от отеля): в плохом состоянии - из спинки торчи железная часть каркаса, а сиденье разорвано вдоль в 2х местах. Водитель неплохой.
Сервис: хороший. Быстро среагировали на проблему с кондиционером (не работал пульт) и поменяли комнату без доплат.
Местоположение: далеко от города. Нельзя пешком добраться до магазина или кафе - пустынные дороги и неприятные окрестности. Но! Недалёко от Ангкор Вата.
Итог: отдыхали во многих отелях, в разных странах, но этот отель на заявленные 3,5 звезды абсолютно не тянет.
К сожалению, фото сделать забыли, но надеюсь, наш печальный опыт кому-то поможет не ошибиться с выбором отеля в Сием Рипе.

Sehr nettes günstiges Hotel mit Pool, selbst das Abendessen im Restaurant kostet für 2 Personen nur USD 7, aber es ist am Ende der Welt, ca. 3 KM von Ankor Wat und 5km vom Zentrum. Zu Fuß kommt man also gar niergends hin. Das Hotel ist mit einen Außenpool ausgestattet, einen Restaurant. Es gibt gratis Fahrräder. Außerhalb des Hotel gibt es wie gesagt gar nichts, also keinen Supermarkt, kein öffentliches Verkehrsmittel, gar nichts auch andere Hotels gibt es kaum, also nichts außer Natur. Das Hotel ist wirklich günstig wir haben inklusive Frühstück über Hotels.com, 20 USD bezahlt. Das Frühstück ist auch ganz ordentlich.

So und nun das wichtigste wenn man schon in Siam Reap ist will mal wohl nur eines das Ankor Wat besichtigen. Dies macht man üblicherweise mit Tuk Tuk Fahrer, die angeblicherweise für einen Tag USD 20 verlangen. Das ist aber nicht so, dass sind alle, und zwar wirklich alle, ohne auch nur irgendeiner Ausnahme Betrüger. Erstens wollen Sie 30 USD, 2. muss man sich Ankor Wat bei Sonnenaufgang ansehen, das bedeutet 4.30h aufstehen und Ticket kaufen= Zuschlag für Tuck Tuck Fahrer, man macht 18h aus, er macht alles das ihr um 12-14h fertig seit.

Was ist die Lösung ihr mietet euch einen Scooter, das hat wohl den Nachteil, dass ihr Euch bis zum Ticketbüro durchfragen müsst, ist aber nicht so schwer, dann kauft ihr Euch das Ticket kostet Stand 12/17 USD 37,--, die nehmen eh jede Kreditkarte und Währung und dann könnt ihr mit den Scooter durch das Wat fahren.

The hotel was almost empty when we were there. We stayed there for 2 nights to explore the Angkor temples. Om our last day check out was at 12, but we asked if we could stay longer since our bus didn't depart until late in the evening. We agreed to pay 12 dollars, but when we checked out the staff was being very rude and charged us much more than we agreed to. Furthermore the pool was dirty, the room was dirty, it was almost impossible to take a proper shower because there was barely any water.

This is a wear down hotel. Bed light in both rooms we stayed are not working and cannot be fixed. Telephone in both rooms are not working. You need to walk to the front desk to report anything or ask for help! Unfortunately we were assigned a room on 3rd floor, while the stairs on turn corner is very sharp and can easily missing the steps!!!
Curtains are broken and cannot be properly closed. Swimming pool looks like it were occupied by some kids from outside.

It was very good experience. Wonderful staff and the manager was accommodating – They late us check in early. The value is great too. Good service, but a bit far from the city. Fewer choices of breakfast. Overall is a good place to visit.

I stayed in this hotel for 1\2 of my stay in Siem Reap. liked that this hotel was not in the city center so very quiet, and there's a small store for drinks and a couple snacks across the street. It's also a bit closer to the Angkor temples than Pub Street, so their hotel tuk tuk rates for getting around were much better than the hotels in town. Chumlit the manager was very helpful in suggesting activities other than viewing the temples, but didn't push us to purchase tickets (which can happen sometimes!). The breakfast was also a good variety of "American" and Asian foods, and wasn't the exact same every day. The room was nice, clean and I don't think a couple lizards on the wall could have been avoided. Overall it was a pleasant stay.