Abbotsford Hotel

Neuvěřitelně ochotný personál a výtečná restaurace.

This is the second time we have stayed here. The food in the restaurant is extremely good

After two weeks of traveling around Scotland, we chose this location primarily for its close proximity to the airport, as we had an early flight, and were pleased to find such a great place. The hotel is not new but has been well maintained, and has character you don't find in more modern places. The room was spotless, and the bed comfortable. We would particularly like to thank the maintenance man for his quick and pleasant help fixing a problem with our TV. The desk clerk was also competent and friendly.

Great value and convenient location. The staff were very kind and accommodating.

Everything

Très bon accueil!
Pour 4 personnes nous avions 2 chambres et 2 salles de bain

Hôtel étape
Salle de bain rénovée
Parking gratuit de l'hôtel

Very clean and friendly

Problemloses Parken möglich. Zimmer geräumig.

Double booked by accident
Staff sorted refund by next day (thank you)

Very friendly staff. Check-in is smooth and welcoming. The food is amazing. This is my 3rd stay and I’ll definitely be back. 😁

2nd time staying here. Won’t be staying again.

Hotel is a bit tired and that’s okay. The odd bit falling off never bother me. Large family rooms.

However I have never been treated so badly in any hotel.

Thought I had booked two nights in the family room but I had mistakenly booked only one. Staff did not contact us during the day to say our stuff was still in the room. We returned in the evening and all that was missing from the receptionist was a headscarf and rolling pin.

She was so out of order. Her lecturing tone was a disgrace and obviously something that she does really well. We were told that we were lucky they actually had a room for us. I told her that she could have just contacted us during the day to sort it out. However she continued to lecture myself and my two grown up daughters. Then she said quite nastily. “You didn’t pay for last night and you will now have to pay for tonight” I advised her that paying was not an issue as I had already thought I had booked 2 nights.

Reception insisted that I had not booked the room direct but that I had used Expedia. I did not use Expedia. My confirmation email came from the ABBOTSFORD.

I asked her to refrain from speaking to me like I was a child. As a 65 year old I do not take kindly to being spoken too like that. She however continued on the same vein.

In my room I decided to write an email to the manager. He then came to the door. He enforced the fact that by rights they could have packed up our stuff. I said why didn’t you? I would rather stay elsewhere than be spoken too to like a naughty child.

He apologised and saidd he would be having words with her.

Tried to have a shower but there was no hot water. Whether it was turned off or not who can say.

Owner returned to say that I had definitely used Expedia. Which I have never used. So obviously he wasn’t really apologetic. He did however turn the hot water back on when we asked him too.

Don’t stay here. I definitely wont be. There is no apology like no apology

The convenience of its location and staff were friendly.

Friendliness, quality of bed and dinner and breakfast were great.