DoubleTree by Hilton Asheville Downtown

Hotels
•
Doubletree by Hilton
9 (549 reviews)
199 Haywood Street , Asheville , US
+1 828-505-8500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Excellent location
Good breakfast options
Nice amenities
Cons:
Soft beds
Some cleanliness issues
Inconsistent service at check-in

Categories

Cleanliness
8.33
Generally clean, but some issues with carpet and surfaces noted.
Service
9.3
Overall service was friendly and helpful, but some inconsistency noted during check-in.
Location
9.34
The location is excellent, convenient to downtown and nearby attractions.
Room Quality
8.79
Rooms were spacious and decorated nicely, but some complaints about soft beds and light conditions.
Amenities
8.82
Amenities like the rooftop bar and pool were appreciated.
Value for Money
9.28
Good value for the location and amenities, despite some minor issues.
Food and Beverage
8.83
Breakfast options well received, but missing some items like a microwave.
Overall Experience
9.3
Overall experience was very positive, with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:40

Property Description

Luxurious Accommodations
Experience comfort and style at Doubletree by Hilton Asheville Downtown. Each room features a 42-inch flat-screen TV, coffee machine, and a spacious work desk. The modern decor and premium amenities ensure a relaxing stay.

Exceptional Dining
Treat your taste buds at the Montford Rooftop Bar, offering a selection of premium cocktails and locally sourced small plates. Enjoy your meal while taking in the breathtaking views of the Blue Ridge Mountains. The perfect culinary experience awaits you.

Convenient Location
Located just minutes away from Downtown Asheville shopping, dining, and entertainment, our hotel provides easy access to the city's top attractions. Explore the Biltmore Estate or visit the Asheville Mall, all within a short distance. Unwind in style at Doubletree by Hilton Asheville Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 549 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
T
Thomas • couple • us
10
2026-10-09 • via Nuitee
D
David • couple • us
7
We had a great few days, thoroughly enjoyed Asheville and apart from the above the hotel was great
Pros:

Excellent room and facilities. Ideally located to access all that Asheville had to offer either by foot or car for the further locations

Cons:

Traffic noise from the adjacent hi-ways was very intrusive. Evening dinner left a lot to be desired. Fortunately many good restaurants in walking distance

2026-10-07 • via Nuitee
M
Martin • solo_traveller • us
9
Pros:

Immaculate facility. Many amenities: swimming pool, restaurant, bar, fitness room. Close enough to restaurants and other entertainment venues so we were able to walk to them. Clean room and comfortable bed.

Cons:

Large group of people congregating near the front desk having loud conversations, making speaking with the front desk employees difficult as well as blocking entry or exit of the hotel. Staff could have asked them to relocate.This happened on both days that I was there. Not a fan of the additional parking fee for an already pricey hotel.

2026-10-07 • via Nuitee
J
James • solo_traveller • us
10
Loved the condo. FYI: sliding door from living room to balcony will not lock; screen was torn, one light bulb out in g
Pros:

Clean, updated, good location & beach accessible.

Cons:

No dislikes

2026-10-07 • via Nuitee
J
Jacalyn • couple • us
9
We were very pleased with the hotel.
Pros:

Breakfast was delicious and the location excellent.

Cons:

Beds could have been more comfortable.

2026-09-15 • via Nuitee
J
Jerry • couple • us
9
2026-09-13 • via Nuitee
R
ROMAN230 • couple • gb
8
Nice hotel that could be better
Pros:

Comfortable and close to centre.

Cons:

Staff weren’t that friendly and hotel expensive.

2026-09-10 • via Nuitee
S
Scott • extended_group • us
10
2026-09-07 • via Nuitee
K
Klenke • couple • us
9
Very nice desk staff as well
Pros:

Rooftop area was awesome , quiet rooms.

Cons:

Nothing

2026-09-02 • via Nuitee
D
Dayana • family_with_children • us
10
2026-08-26 • via Nuitee
M
Marissa • couple • us
8
2026-08-17 • via Nuitee
M
Michael • couple • us
10
Shanna at the front desk was awesome
2026-08-16 • via Nuitee
T
Tiina • extended_group • fi
10
Viihtyisä hotelli keskustan tuntumassa
Pros:

Hotellissa oli kaikki kohdillaan niin kuin mainokset ja kuvaukset kertoivat. Aamupala hyvä, kiva allasosasto, viihtyisä kattobaari hienolla näkymällä. Suosittelemme naapurihotellin pitzeriaa.

2026-08-16 • via Nuitee
B
Bobby Gene Luttrell • solo_traveller • us
10
I would stay there again.
Pros:

Everything was nice and clean.

Cons:

I was looking for dinner on the rooftop. It was all small plates.

2026-08-10 • via Nuitee
B
Brian • family_with_children • il
10
2026-08-09 • via Nuitee
M
Meet • solo_traveller • us
9
2026-08-02 • via Nuitee
J
Jhennifer • family_with_children • us
7
2026-07-21 • via Nuitee
K
KyTraveler22 • Couples • Owensboro, Kentucky
10
Great stay!
Pros:

Check in was fast and efficient. The staff members were all friendly and helpful anytime we needed anything.
The room was clean and we had plenty of space. We booked the Mountain View room and we loved the views.
The bed was comfortable. The shower had good water pressure.
The inside hotel bar area was great. We went down two nights and the food and drinks were good. The bartender was excellent. She was welcoming and friendly. She was busy but did a great job.
This hotel is in a safe and quiet area of Asheville.
My only issue was the doors shutting to other rooms can be a little loud at night.

I would definitely stay here again!

2026-07-18 • via Tripadvisor
R
Ryan • couple • us
10
2026-07-16 • via Nuitee
K
kathryngR1009YT • Couples
10
Wonderful Stay
Pros:

My husband and I had the BEST time celebrating my birthday. The room was amazing with gorgeous views of the mountains! The staff went above and beyond to make sure our stay was special, especially Lynn at the front desk! Thank you, we will stay at this Hilton again!

2026-07-06 • via Tripadvisor