DoubleTree by Hilton Asheville Downtown

Hotels
•
Doubletree by Hilton
9 (488 reviews)
199 Haywood Street , Asheville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Excellent location
Good breakfast options
Nice amenities
Cons:
Soft beds
Some cleanliness issues
Inconsistent service at check-in

Categories

Cleanliness
8.33
Generally clean, but some issues with carpet and surfaces noted.
Service
9.3
Overall service was friendly and helpful, but some inconsistency noted during check-in.
Location
9.34
The location is excellent, convenient to downtown and nearby attractions.
Room Quality
8.79
Rooms were spacious and decorated nicely, but some complaints about soft beds and light conditions.
Amenities
8.82
Amenities like the rooftop bar and pool were appreciated.
Value for Money
9.28
Good value for the location and amenities, despite some minor issues.
Food and Beverage
8.83
Breakfast options well received, but missing some items like a microwave.
Overall Experience
9.3
Overall experience was very positive, with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:40

Property Description

Luxurious Accommodations
Experience comfort and style at Doubletree by Hilton Asheville Downtown. Each room features a 42-inch flat-screen TV, coffee machine, and a spacious work desk. The modern decor and premium amenities ensure a relaxing stay.

Exceptional Dining
Treat your taste buds at the Montford Rooftop Bar, offering a selection of premium cocktails and locally sourced small plates. Enjoy your meal while taking in the breathtaking views of the Blue Ridge Mountains. The perfect culinary experience awaits you.

Convenient Location
Located just minutes away from Downtown Asheville shopping, dining, and entertainment, our hotel provides easy access to the city's top attractions. Explore the Biltmore Estate or visit the Asheville Mall, all within a short distance. Unwind in style at Doubletree by Hilton Asheville Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 488 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
J
JP • couple • us
10
2026-03-20 • via Nuitee
K
Kimberly • family_with_children • us
10
2026-03-19 • via Nuitee
T
Thomas • family_with_children • us
9
2026-03-19 • via Nuitee
W
Will • extended_group • us
9
2026-03-16 • via Nuitee
O
Oleksandr • family_with_children • us
10
2026-03-14 • via Nuitee
J
Jaydeane • couple • us
3
2026-03-03 • via Nuitee
K
Kael • couple • us
8
2026-03-02 • via Nuitee
D
Dream545304 • Business
10
Great
Pros:

Lynn was amazing! What a pleasant greeting when I checked in. Room was clean and breakfast was fabulous.

2026-02-26 • via Tripadvisor
T
Thomas • family_with_children • us
8
Everything was great except the cost of self parking. It should’ve been half the price or cheaper.
Pros:

The bed was comfortable. Shower was nice and clean and great hot water.

Cons:

Had to pay for self parking. Terrible idea.

2026-02-26 • via Nuitee
S
sandralZ808NL • Business
10
Exceptional
Pros:

The Doubletree was very beautiful. My room was clean and the view was amazing. The location was walking distance to great restaurants. The customer service I received from the time I walked in the door was exceptional. Lynn was so welcoming and friendly. She was very attentive to my needs and smiling every time I saw her. This hotel would definitely be on my most favorite locations. Thanks Lynn for everything, keep smiling!

2026-02-23 • via Tripadvisor
M
Michelle • couple • us
10
Lovely place to stay in downtown Asheville. Close to everything you might want to do.
Pros:

The staff was wonderful. The location was perfect for my stay.

2026-02-23 • via Nuitee
J
jkprager • Couples • Palisade, Colorado
10
All employees were welcoming and helpful.
Pros:

Lyn at the front desk was always helpful. Everyone was. Rooms and halls were clean. Maintenance addressed a small problem very quickly and efficiently.

2026-02-12 • via Tripadvisor
J
Jodie • family_with_children • us
10
Front staff was very kind and helpful
Pros:

Great service

Cons:

Great location

2026-02-11 • via Nuitee
Y
Y3686VGcarmend • Business
10
Lynn at the front desk and her incredible service for all your customers
Pros:

I travel a lot, however the people at the hotel are incredibly friendly and kind, if I need anything at all they go above and beyond to help me, incredible !!
Specially Lynn at the front desk.
Thank you so much Lynn !

2026-02-10 • via Tripadvisor
B
Brittnee • couple • us
10
2026-01-29 • via Nuitee
B
Brittnee • couple • us
10
2026-01-29 • via Nuitee
J
James • couple • us
10
2026-01-23 • via Nuitee
C
Chad • couple • us
5
It was okay
Pros:

Lovation

Cons:

Beds and pillows were to soft and used/worn/old and the tv wasn’t in front of bed but to the side of the bed which made watching the tv uncomfortable

2026-01-19 • via Nuitee
B
Barry • couple • us
10
Pros:

Location

Cons:

Cost to park your own vehicle

2026-01-19 • via Nuitee
S
Sandra • family_with_children • us
10
2026-01-19 • via Nuitee