DoubleTree by Hilton Asheville Downtown

Hotels
•
Doubletree by Hilton
9 (518 reviews)
199 Haywood Street , Asheville , us

listing image 1
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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Excellent location
Good breakfast options
Nice amenities
Cons:
Soft beds
Some cleanliness issues
Inconsistent service at check-in

Categories

Cleanliness
8.33
Generally clean, but some issues with carpet and surfaces noted.
Service
9.3
Overall service was friendly and helpful, but some inconsistency noted during check-in.
Location
9.34
The location is excellent, convenient to downtown and nearby attractions.
Room Quality
8.79
Rooms were spacious and decorated nicely, but some complaints about soft beds and light conditions.
Amenities
8.82
Amenities like the rooftop bar and pool were appreciated.
Value for Money
9.28
Good value for the location and amenities, despite some minor issues.
Food and Beverage
8.83
Breakfast options well received, but missing some items like a microwave.
Overall Experience
9.3
Overall experience was very positive, with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:40

Property Description

Luxurious Accommodations
Experience comfort and style at Doubletree by Hilton Asheville Downtown. Each room features a 42-inch flat-screen TV, coffee machine, and a spacious work desk. The modern decor and premium amenities ensure a relaxing stay.

Exceptional Dining
Treat your taste buds at the Montford Rooftop Bar, offering a selection of premium cocktails and locally sourced small plates. Enjoy your meal while taking in the breathtaking views of the Blue Ridge Mountains. The perfect culinary experience awaits you.

Convenient Location
Located just minutes away from Downtown Asheville shopping, dining, and entertainment, our hotel provides easy access to the city's top attractions. Explore the Biltmore Estate or visit the Asheville Mall, all within a short distance. Unwind in style at Doubletree by Hilton Asheville Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 518 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
I
Ielizaveta • extended_group • us
10
2026-05-20 • via Nuitee
M
Mike • couple • us
10
2026-05-19 • via Nuitee
W
WShank • Couples • Cary, North Carolina
10
Such a wonderful stay - DoubleTree Asheville Downtown
Pros:

Such a wonderful stay. The DoubleTree Asheville Downtown is situated right in downtown. Next to the Interstate for quick on and off. Two walking blocks from Grove Arcade. 3 walking blocks from Patton & College. Awesome location. Rooftop bar, while a bit small, is super cool. Try to lock in a reservation as it fills up fast.

What really set our trip apart was the service! Shanna and Lynn at the Front Desk were really helpful and friendly. Shanna was an absolute delight!

Housing had Ignacia and Cecillia, who were both rockstars. We loved these ladies, and their thoroughness and willingness to help.

DoubleTree by Hilton Asheville Downtown at 199 Haywood Street, Asheville, NC is going to be our AVN home away from home here on out!

2026-05-18 • via Tripadvisor
S
Smith • couple • us
10
2026-05-11 • via Nuitee
R
RICARDO • couple • cr
8
Cons:

Falta un buen restaurant en la noche

2026-05-09 • via Nuitee
C
cheryl • solo_traveller • us
10
Pros:

Very friendly and helpful front desk staff. Room comfortable and clean

2026-05-06 • via Nuitee
M
McFall • couple • us
9
2026-04-29 • via Nuitee
W
WBrianwatson • solo_traveller • us
10
It was a great hotel
Pros:

They had self parking on site, it did cost $25 a day, the complimentary cookies were delicious, the breakfast buffet was $16 a person but it was very good, the Rooftop grill and Bar was closed for a private event the first night we were there we did get the experience the food and drinks and they were very notable. The staff is extremely friendly throughout the establishment. The hotel was within walking distance of several shops and dining establishments.

Cons:

There was no microwave in our room.The hotel across the street blocks your view if you're located on that side of the hotel. There was a side view shown in the picture. Parking costs $25 a day. Breakfast was an additional charge, and if you ordered off the menu, it was an additional charge on top of the additional charge. Coffee was not complimentary all day. Salvation Army was two doors down, and walking to shops and places to eat was encountered with some homeless asking for money.

2026-04-27 • via Nuitee
R
Ronald • solo_traveller • us
8
Pros:

Liked both bars. Staff was very nice.

Cons:

Away from downtown bars , restaurants. More of a conference hotel. Had a couple groups 30-40 people.

2026-04-24 • via Nuitee
P
Patricia • solo_traveller • us
8
Pros:

Good location

Cons:

Parking fee

2026-04-23 • via Nuitee
J
Joseph • solo_traveller • us
10
Excellent value for the money.
Pros:

They checked me in early even though I had pre-checked in but that room wasn’t ready. The room was spacious and very clean. There is a fridge in the room. The bed was very comfortable and even though it’s next to an interstate, it was very quiet.

Cons:

They do charge for parking which isn’t in the booking.com description.

2026-04-21 • via Nuitee
E
Erik • solo_traveller • us
10
2026-04-20 • via Nuitee
J
Jessie • solo_traveller • us
8
2026-04-17 • via Nuitee
J
Jasmon • couple • us
10
Clean, Comfortable & Friendly
Pros:

The rooms were clean. The staff was friendly - check in was a breeze and the breakfast hosts were friendly.

Cons:

N/A

2026-04-17 • via Nuitee
S
Sana • extended_group • us
10
Amazing Town and people fell in love
Pros:

We were on a long wrong trip from NY to GA and decided to stay in this small town on our way back. This was the best hotel of all. The staff was courteous and extremely nice and the hotel was gorgeous and the location was perfect. I never heard of this town before but I fell in love with its beauty and character. If someone is hiring for HR roles reach out I wanna move there from NYC 😁

Cons:

Nothing at all, everything was perfect

2026-04-16 • via Nuitee
S
SHMUEL • couple • il
8
2026-04-13 • via Nuitee
J
John • couple • us
10
2026-04-11 • via Nuitee
P
Peter • family_with_children • us
7
Good, not great. Frosted glass doors on the bathrooms not great for families with kids.
Cons:

Staff checking us in seemed rushed, uninterested.

2026-04-11 • via Nuitee
A
Amy • extended_group • us
9
Very nice.
Pros:

Clean - great location- and of course - the cookies!

Cons:

Right next to roof top bar and there was an issue with the elevator so it was noisy. Staff made up for it - free drink - but it was rather noisy one night.

2026-04-07 • via Nuitee
K
Karl • solo_traveller • gb
10
2026-04-06 • via Nuitee