DoubleTree by Hilton Asheville Downtown

Hotels
•
Doubletree by Hilton
9 (532 reviews)
199 Haywood Street , Asheville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Excellent location
Good breakfast options
Nice amenities
Cons:
Soft beds
Some cleanliness issues
Inconsistent service at check-in

Categories

Cleanliness
8.33
Generally clean, but some issues with carpet and surfaces noted.
Service
9.3
Overall service was friendly and helpful, but some inconsistency noted during check-in.
Location
9.34
The location is excellent, convenient to downtown and nearby attractions.
Room Quality
8.79
Rooms were spacious and decorated nicely, but some complaints about soft beds and light conditions.
Amenities
8.82
Amenities like the rooftop bar and pool were appreciated.
Value for Money
9.28
Good value for the location and amenities, despite some minor issues.
Food and Beverage
8.83
Breakfast options well received, but missing some items like a microwave.
Overall Experience
9.3
Overall experience was very positive, with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:40

Property Description

Luxurious Accommodations
Experience comfort and style at Doubletree by Hilton Asheville Downtown. Each room features a 42-inch flat-screen TV, coffee machine, and a spacious work desk. The modern decor and premium amenities ensure a relaxing stay.

Exceptional Dining
Treat your taste buds at the Montford Rooftop Bar, offering a selection of premium cocktails and locally sourced small plates. Enjoy your meal while taking in the breathtaking views of the Blue Ridge Mountains. The perfect culinary experience awaits you.

Convenient Location
Located just minutes away from Downtown Asheville shopping, dining, and entertainment, our hotel provides easy access to the city's top attractions. Explore the Biltmore Estate or visit the Asheville Mall, all within a short distance. Unwind in style at Doubletree by Hilton Asheville Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 532 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
V
Vanaja • extended_group • us
10
2026-07-04 • via Nuitee
S
stephanie • solo_traveller • us
9
2026-06-30 • via Nuitee
D
Daniel • family_with_children • us
7
2026-06-27 • via Nuitee
J
Justin • couple • us
9
Pros:

Nice property

Cons:

N/A

2026-06-19 • via Nuitee
E
Edita • solo_traveller • us
10
2026-06-15 • via Nuitee
S
Svetlana_msk • family_with_children • us
1
Cons:

If you’re considering this hotel, be prepared for a masterclass in incompetence.
In a single stay, we were asked to pay for a breakfast that was already included in our reservation, our room was not serviced, our key stopped working, requested towels never arrived, and management’s response to our complaints was complete indifference.
Our room was not serviced at all. No fresh towels. No replenished water. No coffee. No tea.
Our room key stopped working. It was reprogrammed and still did not work.
After I reported these issues through the hotel chat, I was asked what could be done to improve our evening. I requested fresh towels, bottled water, coffee, and tea. Hours passed. Nothing was delivered. No one followed up.
The breakfast situation deserves special mention. We were asked to pay for a breakfast that was already included in our reservation. Later, I discovered an additional $4 tip charge on my folio that I did not authorize. After multiple service failures throughout the stay, finding questionable charges on the final bill did not inspire confidence.
My advice to future guests: review your folio carefully before checking out.
At checkout, I informed management that our room had not been serviced and that the requested towels had never arrived. The response I received was simply:
“Okay.”
That one word perfectly summarized the entire experience.

The hotel itself is not the problem. Asheville is wonderful. The problem is management. When housekeeping fails, the front desk fails, guest services fail, communication fails, billing raises questions, and management shows no interest in resolving any of it, the issue is no longer individual mistakes. The issue is leadership.
This hotel doesn’t need better apology scripts. It needs management training.

2026-06-13 • via Nuitee
B
Barry • extended_group • us
10
2026-06-12 • via Nuitee
L
Louis • couple • us
8
Overall, very good
Pros:

The staff were excellent, especially Holton at the front desk

Cons:

Highway noise

2026-06-11 • via Nuitee
K
Kelly • family_with_children • us
6
Pros:

It was within walking distance of the venue

Cons:

It was within walking distance to the venue but the homelessness and drug problem in this city is alarming! We didn’t walk because we were afraid of what we you’ll encounter along the way. And I think we must have been in the top floor under the restaurant because it was incredibly loud especially at night and heard chairs moving above us all night.

2026-06-06 • via Nuitee
T
TERESA • couple • us
9
A very good choice at a reasonable price
Pros:

Spacious room, very clean and comfortable. Firm beds. Very good breakfast

Cons:

Nothing in particular

2026-06-01 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Nothing to complain about at all, lovely hotel, wonderful helpful and polite staff, and fantastic location

Cons:

N/a

2026-05-29 • via Nuitee
J
Joanne • family_with_children • us
9
Pros:

Check in, room size and comfort and cleanliness. Rooftop bar was lovely and staff were very friendly.

Cons:

I thought breakfast was included in rate but that was my misunderstanding. Service at breakfast was a litte slow even though there was very few people being served.

2026-05-29 • via Nuitee
J
Jasmine • couple • us
6
2026-05-26 • via Nuitee
I
Ielizaveta • extended_group • us
10
2026-05-20 • via Nuitee
M
Mike • couple • us
10
2026-05-19 • via Nuitee
W
WShank • Couples • Cary, North Carolina
10
Such a wonderful stay - DoubleTree Asheville Downtown
Pros:

Such a wonderful stay. The DoubleTree Asheville Downtown is situated right in downtown. Next to the Interstate for quick on and off. Two walking blocks from Grove Arcade. 3 walking blocks from Patton & College. Awesome location. Rooftop bar, while a bit small, is super cool. Try to lock in a reservation as it fills up fast.

What really set our trip apart was the service! Shanna and Lynn at the Front Desk were really helpful and friendly. Shanna was an absolute delight!

Housing had Ignacia and Cecillia, who were both rockstars. We loved these ladies, and their thoroughness and willingness to help.

DoubleTree by Hilton Asheville Downtown at 199 Haywood Street, Asheville, NC is going to be our AVN home away from home here on out!

2026-05-18 • via Tripadvisor
S
Smith • couple • us
10
2026-05-11 • via Nuitee
R
RICARDO • couple • cr
8
Cons:

Falta un buen restaurant en la noche

2026-05-09 • via Nuitee
C
cheryl • solo_traveller • us
10
Pros:

Very friendly and helpful front desk staff. Room comfortable and clean

2026-05-06 • via Nuitee
M
McFall • couple • us
9
2026-04-29 • via Nuitee