Holiday Inn Xi'an Big Goose Pagoda by IHG

Hotels
IHG
8.6 (72 reviews)
No 398 South 2nd Ring Road, Xi'an, 710061 , Xi'an , CN

Facilities

Newspapers in lobby (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
ATM/banking
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Adequate amenities
Cons:
Location is a bit far from the U-Bahn
Pool and fitness area needs renovation

Categories

Cleanliness
8.15
Overall sentiment indicates cleanliness is adequate.
Service
9.15
Das Personal war freundlich.
Location
8.15
Lage etwas weit weg von der U-Bahn.
Room Quality
8.65
Standard quality for this hotel tier.
Amenities
8.65
Pool and fitness area scheduled for renovation.
Value for Money
8.65
Standard quality for this hotel tier.
Food and Beverage
8.65
Standard quality for this hotel tier.
Overall Experience
8.75
Overall sentiment reflects a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:51

Property Description

Recreational Opportunities
Unwind by taking a dip in the outdoor or indoor pool, or maintain your fitness routine at the on-site fitness center, providing ample ways to relax and rejuvenate during your stay.

Dining Experience
Savor international cuisine at Green Cafe or opt for 24-hour room service for a cozy night in. End your day with a refreshing drink at the bar/lounge and wake up to delicious buffet breakfasts offered daily.

Convenience and Comfort
With complimentary internet access, a business center, and express check-in services, your stay is made stress-free. The hotel also boasts a conference center and 6 meeting rooms for any event needs, along with free self-parking for added convenience.

Book your stay at Holiday Inn Xi'an Big Goose Pagoda, an IHG Hotel, and indulge in a luxurious experience in the heart of Xi'an.

Important information:

  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.6
Based on 72 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.75
B
Bastian
8
Pros:

Es war alles OK. Das Personal war freundlich.
Lage etwas weit weg von der U-Bahn.
Der Pool und Fitnessbereich sollte seit MItte 2024 renoviert sein. Wri schreiben das Jahr 2025 Anfang September.

2025-09-10 via Nuitee
G
Goncalves
2
Pros:

When my boyfriend and I arrived the room and bathroom were not cleaned at all. We complained at the reception and they gave us another room that was a bit better. The breakfast is not worth and the products lacks of quality. It’s not a good restaurant to western people. I don’t recommend this hotel and I felt regretted to trust only on the brand “holiday inn”

2025-06-04 via Nuitee
J
joancollins69 Couples Melbourne, Victoria
8
No in room fridge or coffee but staff a plus
Pros:

Arrived from train about 25 minutes walk from excit C and walk pass Saga plaza side and use foot bridges vs mental traffic
Still a hike esp luggage
Check in fine and Vicy had great English
Room faced Pagoda and we crashed after long travel
We couldn't figure out aircon
Next morning told there was none and hoped to.fix that day
Woke to find no bar fridge of coffee
Voiced concerns and advised a IHG hotel has none!!!!
We then sorted a few more issues out and moved room and a few concessions offered and staff so lovely
Only additional let downs were pool and gym closed since 2024 appeared to be lease busines
Not advised in booking or advertising
Bed huge and little old cpuld feel springs
Body products not great and generic
Quite room
Smoke stench on ground floor [horrible toilets]
Breakfast decent heavy asian fair and vegetarian fine
Pastry and bread dire
So embrace local fair
Tim who worked in here was excellent and an asset to the hotel
Close to bus train a fair walk
Groceries and bottle shop 10 min walk away
Pagoda 35 min walk

2025-04-21 via Tripadvisor
W
Wai83 Family London, England
8
Nice stay - meets the Holiday Inn standard
Pros:

Stayed in a deluxe room booked through an agent. Large hotel, big rooms.

Each room has tea and coffee making facilities, shampoo, shower gel and conditioner in dispensable bottles attached to the wall, also moisturiser lotion next to sink. Also comes with complimentary tooth brush, tooth paste the usual stuff, slippers and robes, iron and ironing board.

Cons: the window in our room did not close properly so could be noisy for others, think it was 1620. Unfortunately the temperature is fixed in the rooms so you cannot switch the aircon on or have it lower and so we kept our windows open. luckily it wasn’t extremely hot and we could bear it but the other room we had with the children needed to request a room fan.

Breakfast - was good, varied chinese and Western - would say more catered for Chinese taste but still good! still has fried eggs, bacon and baked beans!!

staff are friendly and welcoming.

Location is close to a supermarket about 5 mins around the corner, there is also a good bbq restaurant there too, walk about 15 mins more and there are tons of eateries close by. We were about 45 mins from high speed main station and about 1 hour to the airport.

Can’t say how close we were
to any attraction as we had booked a car
and tour guide.

2025-04-19 via Tripadvisor
G
Guide41714581431 Friends getaway
8
Comfortable and clean
Pros:

We enjoyed our 3 nights stay at the Holiday Inn Xian Big Goose Pagoda. The rooms are clean and comfortable. The daily breakfast had a variety of western and local cuisine. Hotel staff are friendly and helpful.

Unfortunately, one of our 4 room had a choked toilet. The staff did all they can to cleaned up but the issue had not been resolved during our 3 nights stay.

2024-11-08 via Tripadvisor
G
Gillian
10
Room with a View
Pros:

Awesome hotel with great room amenities , outstanding view, brilliant team, terrific bar and restaurant

2024-10-28 via Nuitee
J
Juan Pablo
10
Gran Opcion
Pros:

Excelente hotel

2024-03-10 via Nuitee
N
Neenals Solo travel
6
Good location
Pros:

Hotel is in a good location just half hour walk from the Big Goose Pagoda. It's about a 45min drive from Xi'an North Train Station. Traffic can make this longer as you have to drive from north straight through the city to the south.

On check in the staff didn't seem to speak English so my guide helped me sort my room. I did ask for a quiet room and was put on the 7th floor away from the lifts. I was on a relatively low floor though so there was a lot of street noise, mainly from screaming kids and beeping horns until later in the evening. The floor also absolutely stank of cigarettes, luckily it didn't get into the room I was in or I'd have had to have asked to move.

The room was okay, big comfy bed, powerful shower, basic amenities, but in need of a refurb. No idea on the WiFi because it didn't work on my international devices. There was tea and coffee making facilities, iron and ironing board, hair dryer and it looks like they also offer a laundry service. The room doesn't have any USB charger sockets but luckily I had an international adapter with me so not a problem.

There was a decent looking fitness centre on the 6th floor but when I tried to use this it was heaving with people, it looked like it was used by a lot of locals. Literally everything was being used so I walked straight out and didn't get to train. I noticed they also have a swimming pool on the basement floor, I didn't go to this but when walking past the hotel outside indefinitely smelt it. Overwhelming smell of clorine.

The breakfast was fine, lots of choice both Chinese and Western options. The restaurant staff were very nice although again they had very limited English. My Chinese is non existent though so this is by no means a complaint.

All in all a good choice in a great location, it just needs a refurb.

2023-05-23 via Tripadvisor
T
tonybY9376GE Couples Hexham, Northumberland, England
6
Pleasant hotel
Pros:

Pleasant hotel situated well for city centre activities. Rooms pleasant and spacious. Food was good with large variety.
Used by groups of tourists.
Regular ‘holiday Inn’ type hotel. Not outstanding but very acceptable.

2019-12-10 via Tripadvisor
M
Mandy
8
Pros:

The staff were very helpful,breakfast was very good,building work being done near the hotel but didn't really bother us

2019-11-15 via Nuitee
J
Joao
10
Pros:

One major problem: Internet service was the worst of all hotels.

2019-11-14 via Nuitee
D
D8TEterryh Couples Hertfordshire, England
8
Clean and welcoming
Pros:

The outside does not prepare you for the impressive lobby. Staff were friendly and attentive. Breakfast was good. Room was clean. Glass partition from room to bathroom is strange but a modesty curtain is available. Enjoyable stay at this well located hotel.

2019-10-19 via Tripadvisor
R
romsaldan NONE Houston, Texas
6
Stay on tour
Pros:

We stayed 3 nights as part of a tour, it was raining all 3 days, but room in the hotel had an umbrella that we could use. Hotel is in a commercial complex, lobby is very good, Breakfast is very good with lot of variety but with one coffee machine so to get your coffee there is que and takes about 10 to 30 minutes depending on guests. Housekeeping was average forgot towels, coffee, tea had to call. Room small with a glass partiton between the bathroom and room with a curtain. Resataurants in the building are expensive. We ate once in the hotel restaurant it was quite reasobable. To get a good reasonable restaurant have to walk 2 miles left of the hotel when you approach the junction to the right and left there are lots of restaurants. Metro station is quite a walk as well.

2019-10-02 via Tripadvisor
J
JANG SOO
10
대안탑, 역사박물관과 가까운 깨끗하고 편안한 호텔
Pros:

대안탑, 역사박물관과 가까운 거리에 위치하여 주변 관광 접근성이 용이하였고, 호텔이 깨끗하고 편안하였으며, 직원들의 친절함과 서비스도 좋았습니다.

2019-09-30 via Nuitee
G
gillianc766 NONE Trinidad and Tobago
8
Really nice hotel
Pros:

Hotel was great
Breakfast had a good variety and staff was really helpful the only problem was the location not really a walking area
Wish it were closer to shops and restaurants couldn’t do much in the afternoon

2019-08-01 via Tripadvisor
V
Verified traveler self
8
Pros:

직원들이 친절하고 일처리가 빨라 편리함.
로비가 5층에 있어 다소 불편하고 층마다 복도에서 담배냄새가 좀 많이 남. 심지어 묶었던 방은 금연방인데 전 숙박객이 방에서 담배를 폈었는지 들어갔을 때 담배냄새가 좀 심하게 났음.

2019-07-22 via Nuitee
9
970guenterk Couples Munich, Upper Bavaria, Bavaria
8
Decent location close to place to be
Pros:

The hotel building surprises you inside. The fassade does not give a hint to the greatness of the Lobby area. Rooms are of a good size and bathroom clean and what it shall be for. Breakfast complies with Standards of the Hotel class. Within the vicinity of the Hotels you find Banks Restaurants and convinient stores.

2019-07-03 via Tripadvisor
V
Verified traveler friends
10
Pros:

Decent location. A short 15 minutes walk to Big Goose Pagoda. Supermarket located around 5 minutes walk away. City center is 20-30 minutes car ride away.

2019-07-03 via Nuitee
U
U9833BGbobb Business Rehoboth Beach, Delaware
10
Trip to the Terra Cotta Warriors
Pros:

I have been planning for years to visit the Terra Cotta Warriors, but there is always something to prevent - but not this year. In between speaking at a conference, I had a great couple nights at this Holiday Inn which was spacious, clean, great staff, and super food. If you plan to visit in Xian -- make this Holiday Inn your first choice.

2019-06-09 via Tripadvisor
H
hamakerpeter Couples Leusden
8
Lovely clean hotel
Pros:

After a disappointing stay in Chendu we came here and were pleasantly surprised by a nice clean and modern hotel. Large rooms with a good bathroom.
We liked this hotel very much. Staff was very friendly. Breakfast was reasonable for westerners.

2019-06-07 via Tripadvisor