Alaya Beachfront Tulum Hotel

Hotels
9.8 (334 reviews)
Carretera Tulum Boca Paila Km 8.3 , Tulum , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Beautiful location near the beach
Cons:
Cleanliness issues noted
Cost concerns regarding services

Categories

Cleanliness
8.7
Issues with cleanliness noted in reviews, particularly in mention of poorly done cleaning and stains.
Service
10
Consistently praised for attentive and friendly staff, especially Marcelo.
Location
10
Positive sentiments about the beach proximity and overall nice location.
Room Quality
10
Rooms described as beautiful and well-equipped, with some space issues mentioned.
Amenities
10
Good amenities mentioned, including yoga classes and daily coffee.
Value for Money
9.7
Some reviews indicate concerns over the cost to value ratio.
Food and Beverage
10
Breakfast and food received generally positive remarks but could improve.
Overall Experience
10
Overall enjoyment of the stay highlighted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:26

Property Description

Beach-side Oasis in Tulum

Yoga Terrace and Private Beach Area: Unwind with a yoga session on our special terrace or bask in the sun on our private beach area with complimentary sun beds.

Comfortable and Well-Equipped Rooms: Our air-conditioned rooms feature a terrace, full bathroom with free toiletries, and amenities like a sofa, iPod dock, and laptop-sized safe.

Relaxing Garden and Convenient Facilities: Enjoy our lush garden, multiple terraces, and a bar for refreshing drinks. Take advantage of our tour desk and complimentary on-site parking.

Experience the perfect blend of relaxation and adventure at Alaya Tulum by Ahau. Book now to secure your beach-side getaway!

Important information:

Please note that air conditioning is available 24 hours.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9.8
Based on 334 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.7
Food and Beverage: 10
Overall Experience: 10
G
Gordon extended_group de
5
Diese Anlage hat uns nicht überzeugt.
Pros:

Die Unterkunft liegt direkt am Strand und sieht von außen auch ganz nett aus. Es wird Yoga angeboten, welches uns gut gefallen hat.

Cons:

Ruhe und Erholung waren aufgrund einer Großbaustelle direkt neben der Anlage kaum möglich. Zusätzlich war der Strand stark von Seegras betroffen, wofür das Hotel natürlich nichts kann. Das Frühstück hat uns weder von der Auswahl noch qualitativ überzeugt. Die Zimmer waren zwar grundsätzlich sauber, aber sehr einfach ausgestattet – kein Kühlschrank, kein Wasserkocher und kaum Möglichkeiten, sich selbst Getränke zuzubereiten. Im Vergleich zu den anderen Unterkünften unserer Yucatán-Rundreise konnte uns diese Anlage leider nicht überzeugen.

2026-08-11 via Nuitee
M
maud family_with_children fr
1
Nous sommes arrivés la plage était envahie de sargass avec une odeur insoutenable ! J’avais pourtant poser la question l
Pros:

Honteux !

2026-08-04 via Nuitee
Z
Z8459IXjuanar Family
10
Best Hotel
Pros:

Our stay in Alaya hotel in Tulum was absolutely amazing! Everything exceeded our expectations from the moment we arrived. The rooms were spotless, beautifully designed, and incredibly comfortable. The location was perfect—close to everything while still feeling peaceful and surrounded by nature.
The beach was breathtaking, with crystal-clear waters.

2026-07-21 via Tripadvisor
9
987paolag Friends getaway Tampa, Florida
10
Amazing experience!
Pros:

Beautiful bungalow, beachfront, great breakfast and excellent service. A+

2026-07-21 via Tripadvisor
H
Héctor couple us
6
2026-07-15 via Nuitee
K
Kelly family_with_children be
7
Mooi, maar…
Pros:

Leuke indeling van de familie villa

Cons:

De badkamer kan wel een opfrissing gebruiken, douche met houten planken, vieze hoeken in de badkamer.
Het zeewier en de stank die erbij komt, maar daar kan het hotel niets aan doen natuurlijk. Tulum was ook een spookstad met belachelijke prijzen, maar dat staat los van het hotel.

2026-07-14 via Nuitee
K
Katia extended_group us
10
2026-07-12 via Nuitee
5
514yehudak Couples
10
Most gracious and beautiful place with amazing hosts.
Pros:

The rooms were clean, the views amazing. The place is quiet and everyone was more than accommodating and nice.
Just a place we are telling our friends about and hope to return.

2026-07-09 via Tripadvisor
6
690hashimz Family
10
Excellent experience
Pros:

Great experience. Rooms very good and clean. The team was very friendly, overall a good experience

2026-07-05 via Tripadvisor
J
Jose Luis family_with_children mx
10
Descanso total
Pros:

Excelente atencion y ubicacion

2026-06-30 via Nuitee
K
Katherine family_with_children us
5
Tulum is so commercial now. We likely won't be returning. Old Tulum is where my heart is.
Pros:

It is old classic Tulum style and it is quaint and botique.

Cons:

But certain things were not working. A/C is not robust, no shades on the front window so everyone outside can see into the bathroom, cracks allowing mosquitos into the room, LED lights not all working so stairways were extra dark and hard to navigate in the evening. Juice watered down at breakfast, trying to be sold on tours when we just wanted more local spots. Prices are like hawaii all over Tulum now so be prepared for that.

2026-06-27 via Nuitee
8
846erinh Family Charlotte, North Carolina
10
Trip of a lifetime!
Pros:

Excellent experience. Room was beautiful and the service was 100% . Sofia our concierge was so helpful and took care of several asks and special trips she organized for us, made it a lifetime memory! Will definitely be going back and recommending to my friends and family!

2026-06-20 via Tripadvisor
V
Venture20613355765 Couples Gallipoli, Province of Lecce, Puglia
10
A dream stay
Pros:

Our stay at Alaya Tulum was simply exceptional. From the very first moment, we felt welcomed by a truly special atmosphere. The staff is incredibly kind, helpful, and always ready with a smile. They gave us wonderful recommendations on how to make the most of our vacation, from places to visit to experiences to try, making our stay even more authentic and unforgettable.

We especially appreciated the tranquility of the place, the attention to detail, and the positive energy that can be felt in every corner. It is the perfect destination for anyone looking for an authentic Tulum experience, away from the chaos, while still having everything needed to feel comfortable and truly cared for.

A special thank you to Sofia, Daniel, and the entire team for making our vacation even more beautiful. We will definitely come back and highly recommend Alaya Tulum to anyone looking for an unforgettable stay in harmony with nature!

2026-06-18 via Tripadvisor
L
Lindzipoy Couples
10
Relaxing Tulum Stay
Pros:

We loved staying at Alaya, the staff was great and David made sure our drinks stayed full while we relaxed on the beach. The room are beautiful, clean and the sound of the ocean was very relaxing at night. The location was in a great spot, we could walk to a Cenote and little restaurants and bars very close by.

2026-06-06 via Tripadvisor
5
537zinniaa Family
10
Pure Magic
Pros:

Pure magic in Tulum—thank you Rodrigo, Sofia, and Daniel!
If you are looking for a calm, beautiful beachfront escape in Tulum with a wonderful, zen atmosphere, Alaya is the place. The design seamlessly blends into nature, and the hospitality is next level. The staff is incredibly helpful. Huge thanks to Rodrigo, Sofia, and Daniel for their exceptional care; they truly treat you like a family.

2026-05-28 via Tripadvisor
F
faizneenb2025 Family
10
Good hotel and good value for money
Pros:

Amazing service! Very clean! Good location

2026-05-25 via Tripadvisor
T
Thargiya Family
10
Tree house jungle with kids!
Pros:

The place feels like a treehouse jungle, absolutely well designed. Enjoyed sitting out in the sunroom the most. When we were there, there were tons of seaweed, and unfortunately we couldn't swim. We were looking forward to the beach here. I came with my kids, and because we couldn't go into the beach, we went to the beach clubs along tulum and tried different swimming pools. If Alaya had a pool it would've been amazing! The staff were very kind and helpful, they are always smiling and offering assistance.

2026-05-24 via Tripadvisor
S
Stay03858426343 Couples
10
Great hotel in an amazing location
Pros:

This is an amazing place to stay. Rooms are spacious clean and authentic. Lovely terrace to sit on outside room. Direct access to beach with loungers. Great breakfast in covered dining area. Staff are very helpful and friendly. Easy walk to lots of bars and restaurants (but expensive). 20 minute indrive taxi into Tulum Centro. No pool but you can use the one in the Aquamina or Zebra if you buy a drink/food. So peaceful and relaxing. Local supermarkets within 5 mins walk. No fridge or tea making facilities in room. They do bring a hot drink to your room in the morning. Room service available via whatsapp

2026-05-16 via Tripadvisor
K
K5804XCcamerond Couples
10
An amazing experience
Pros:

Our stay at Alaya has been amazing. The staff are incredibly friendly and helpful, and the hotel is absolutely beautiful. A small number of rooms means it stays quiet and relaxing, with the beach literally on your doorstep. Great location where it’s a bit quieter, but a very easy walk to all restaurants/bars in the hotel district. We also made great friends with the two beautiful stray pups that hang out on the beach nearby. Absolutely recommend staying here!

2026-05-13 via Tripadvisor
H
haydenbG285OV Family
10
Beach fun
Pros:

Me and my family are having a great time the atmosphere here is amazing service and just overall everything! We will be back again.

2026-04-29 via Tripadvisor