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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Board games/puzzles
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Kid-friendly buffet
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Evening entertainment
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Public Bath
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Fitness/spa locker rooms
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation in South Jakarta
Modern Amenities and Stunning Views
The Sheraton Grand Jakarta Gandaria City Hotel boasts an outdoor pool with breathtaking city views, perfect for relaxation. Enjoy a drink at the bar while taking in the vibrant surroundings. Each room features a flat-screen TV, cozy seating area, and complimentary toiletries for a comfortable stay.
Convenience at Your Fingertips
Situated in a superblock complex, guests have access to a retail shopping mall, offices, and convention/exhibition facilities, all within reach. The hotel's 24-hour front desk ensures your needs are met promptly, adding convenience to your stay.
Prime Location for Business and Travel
Located in the heart of a burgeoning commercial hub, the hotel is just a short distance from key MRT stations, the central business district, and major airports. Experience the best of South Jakarta at Sheraton Grand Jakarta Gandaria City Hotel.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
The staff were all so helpful. When I checked in, I heard the mosque standing in the bathroom with door closed so I asked to change rooms. The check in staff and on duty managers were excellent and helped me move rooms to a room that had sound proof double glazing problem solved. Super comfy beds, great space in the room and the breakfast buffet was wonderful. Huge choice for all tastes in a pleasant high ceiling room with wlarge floor to ceiling windows. Overall would deffinitely stay again if needed.
Only the sound of the prayers from Mosque located on opposite side of my first room but as mentioned, the staff sorted it out without any big delay and the new room, despite being right in front of the mosque, the extreemly thick double glazed windows worked a charm. Slept so well :)
BIG ROOM AND IT HAS ACCESS TO MALL, CLUB LOUNGE IS NICE, STAFF FRIENDLY. LIVE MUSIC ON THE WEEKEND AND NICE RESTAURANTS.
WE WERE BIT DISSAPOINTED WITH CLUB LOUNGE CUSTMER SERVICE. THEY APPEARED SO FRIENDLY AND POLITE BUT THE SERVICE WAS NOT DELIVERED AND HAVING LACK OF KNOWLEGE OF STANDARD DRINKS AND FOOD SHOULD BE SERVED.
EXAMPLE; OUR CROISANT FORGOT TO BE DELIVERED AFTER BEING ORDERED, COFFEE LATTE SHOULD BE SERVED HOT INSTEAD JUST LUKE WARM, OUR LATE BREAKFAST HASH BROWN, BAKE BEANS, MUSHROOMS, ETC WAS SERVED COLD TWICE MORNING WITH COOKED SCRAMBLED EGGS. THEY SHOULD RE HEAT IT BEFORE ADDING THE EGGS. IT'S MINOR STUFF BUT WE EXPECTED TO HAVE 5 STARS SERVICE WHILE STAYING IN 5 STARS PRICE.
The location of the hotel is great, it is located in a mall and has its own access to the mall. Free parking is a bonus. As we were celebrating our wedding anniversary there, the staff went out of their way to ensure everything was perfect. The restaurant was very good, breakfast has a good variety and dinner was great also. Dinner is a buffet style, Friday night is seafood, Saturday night is Beef night. The mall is a great place to visit with so many restaurants and shops to look at. Would recommend this hotel because of its location.
Kwa vriendelijkheid van uit personeel top
Nvt
We are staying at the hotel for a month, and the staff are all wonderful. In particular, *Fikri* from the club lounge is so kind and helpful that he has truly been the main reason our family has such a great impression of the Sheraton.
Excellent service always
Friendky staff esp Me Lea
Excellent food
Comfortable room
Helpful staff especially mba Lea
it was a great visit. the room was prepared right on time and there was a surprise interior for our room since we visited the hotel to celebrate my birthday.
all the staff were so kind and always be ready to greet you wherever you are in the hotel. they allowed us access to sheraton club as a gift to our celebration and the club was fantastic with all the food and the drinks including the wines. their nasi goreng buntut was so good! on top of that they celebrated my birthday in the club, thank you!
the location of the hotel is perfect, in the same area with the gandaria city mall with a direct access.
for sure will come back again for more family celebrations.
Overall Ok good, ambience, service, room, everything is great.
Thanks noten to Ms. Felicia
It was a great experience. Mba Sahla and Mba Feli were very welcoming.
Good services for accomodation
I would like to extend my sincere appreciation to Theresia and the entire team at Sheraton Grand Jakarta Gandaria City for their exceptional hospitality and warm service throughout my stay.
From the moment I arrived, I was greeted with genuine smiles, attentiveness, and a level of professionalism that truly stood out. Theresia in particular was incredibly thoughtful, warm, and attentive to every little detail, making me feel genuinely welcomed and well taken care of.
The entire team worked seamlessly together and created such a comfortable and pleasant atmosphere. It is these small gestures, sincere interactions, and thoughtful service that make a hotel stay truly memorable.
Thank you, Theresia and team, for going above and beyond and making my stay such a wonderful experience. Your hospitality is a true reflection of what exceptional service should be. I will definitely look forward to returning to Sheraton Grand Jakarta Gandaria City again! ❤️
Keep up the amazing work!
Classpass di Sheraton Grand ✨ so wow untuk interior sangat mewah also dibantu mba lea untuk akses seperti sudah hafal 🫠 thank you mba lea helpfully dan positive vibe, i will back again to Sheraton.
All good, keep up the good work
Having a good training session here. Delicious refreshment and free flow coffee. Comfy room as well
لاشيء
الاستقبال، ويوجد ازعاج من الغرف المجاوره وهي (المستودع) في الدور18
This is my favourite hotel in Jakarta. Everything is good, the location, the staff, the room. Special mention for the breakfast which always has great Indian choices.
This time I was a bit disappointed while booking the room. I noticed that for a single person if I booked the room with twin beds, it is cheaper than booking the same room with 1 big bed. So I ended up as a single person in a twin bedded room. When I stayed earlier last year this was not the case. I just get a feeling that the hotel is trying to make an extra buck like this. Hopefully they change this policy.
Great location, clean, comfortable, friendly staff.
Great atmosphere, complete facilities. Very helpful staff, top notch for hospitality.
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