Crowne Plaza SHENANDOAH - WOODLANDS AREA by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.7 (818 reviews)
19333 David Memorial Drive , The Woodlands , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Issues with hot tub
Lack of luggage carts
Flat pillows
No hot water

Categories

Cleanliness
8.51
Overall positive remarks, though issues with hot water and other cleanliness concerns were noted.
Service
9.18
Staff were described as friendly and accommodating, with many positive comments on their service.
Location
9.02
Great location mentioned multiple times, ideal for events and activities.
Room Quality
8.57
Rooms were mostly comfortable but had issues with pillows and occasional maintenance concerns.
Amenities
8.7
Facilities such as the pool and jacuzzi were mentioned, though some complaints about functionality were noted.
Value for Money
8.76
Good value highlighted, especially with room pricing in mind relative to quality.
Food and Beverage
8.21
Mixed reviews on food services; coffee was well-received, but breakfast had limited appeal.
Overall Experience
8.68
Overall good experience, with the potential for improvements as noted in various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:31

Property Description

Luxurious Amenities and Convenient Location

Outdoor Swimming Pool and Fitness Centre
Enjoy a refreshing dip in our outdoor swimming pool or stay active in our well-equipped fitness centre.

On-site Business Centre and Hot Tub
Take care of business with ease in our on-site business centre, then unwind in our relaxing hot tub.

Convenient Shuttle Service and Free WiFi
Explore the area hassle-free with our convenient shuttle service and stay connected with complimentary WiFi throughout the property.

Ready to experience comfort and convenience at Crowne Plaza Shenandoah - The Woodlands? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 818 reviews
Cleanliness: 8.51
Service: 9.18
Location: 9.02
Room Quality: 8.57
Amenities: 8.7
Value for Money: 8.76
Food and Beverage: 8.21
Overall Experience: 8.68
K
Kinnard • solo_traveller • us
8
Overall the stay was pleasant though.
Cons:

The cleaning was good not great. There was a dirty sock left in the room from a previous guest. The towels were odd, didnt seem like they were freshly placed. Like the number was off, only one hand towel on the rack where there was room for 2??

2026-03-31 • via Nuitee
W
Wolfgang • solo_traveller • de
10
Genial, freundlich, sauber!
Pros:

Man bekommt genau das was man verspricht 👌

2026-03-31 • via Nuitee
V
Valarie • couple • us
10
2026-03-30 • via Nuitee
D
Dana • solo_traveller • us
10
2026-03-29 • via Nuitee
M
Marjorie • family_with_children • us
8
2026-03-28 • via Nuitee
B
Bill • couple • us
8
2026-03-23 • via Nuitee
E
Ernesto • solo_traveller • nl
8
2026-03-22 • via Nuitee
K
Kendall • couple • us
5
Cons:

For me to have booked a King Suite I expected it to look a lot better and not see peeling wallpaper in the bathroom. Highly disappointed

2026-03-21 • via Nuitee
A
Arceneaux • family_with_children • us
9
Great Location and Very Clean
Pros:

Very clean and spacious

Cons:

Some staff were GREAT! Others were delayed and very pre occupied

2026-03-16 • via Nuitee
D
Don • family_with_children • us
10
Pros:

The room was nice. Lobby had a lot of places to read. Breakfast was excellent

2026-03-14 • via Nuitee
D
Don • family_with_children • us
10
2026-03-14 • via Nuitee
N
Noah • couple • us
10
2026-03-03 • via Nuitee
R
Richard • couple • us
10
2026-03-03 • via Nuitee
R
Rosemeire • couple • us
8
Overall good.
Pros:

Staff was great, room was very clean. Good experience overall. Lots of space for parking (free parking).

Cons:

The room was very plain, and missing pen and paper for the desk. It was too closer to the highway, and a little difficult to get out in the morning due to traffic and lights to cross.

2026-03-02 • via Nuitee
J
Jorge • couple • pe
7
2026-03-01 • via Nuitee
J
Jennifer • couple • us
9
2026-02-28 • via Nuitee
V
Victor Manuel • couple • mx
10
Hotel De Calidad Bien Ubicado , con personal Atento y Restaurante de 10
Pros:

La Ubicación , comodidad , Amabilidad , nos hemos hospedado ya varias veces en este hotel y no hay personal que hable español , y la gerente que había de origen peruano ya no está , era MUY AMABLE , PRÁCTICA Y ATENTA

Cons:

mmmm , cuando pasaron a hacer la limpieza era temprano y ya no regresaron ( bueno era fin de semana )

2026-02-22 • via Nuitee
M
Marilyn • couple • us
10
Short stay but everything was in order.
Pros:

Clean, quiet and easy to find.

Cons:

Nothing.

2026-02-13 • via Nuitee
C
Charles • family_with_children • us
9
2026-01-26 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-01-20 • via Nuitee