Candlewood Suites San Antonio Airport by IHG

Hotels
•
Candlewood Suites
8 (505 reviews)
418 Portland Road , San Antonio , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Roach problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, including roaches and unclean rooms.
Service
9.43
Multiple reviews praised the staff, particularly Ms. Gabby and other employees who were kind and helpful.
Location
9.47
The hotel is in a great location, close to the airport, which was frequently mentioned as a positive aspect.
Room Quality
7.42
Room quality varied, with some complaints about cleanliness and room size, but overall acceptable.
Amenities
7.45
Amenities were mentioned positively regarding kitchen facilities, though noted issues with maintenance.
Value for Money
8.41
Affordability was highlighted positively, although some felt the condition needed improvement.
Food and Beverage
7.46
No complimentary breakfast was available, only coffee, which was a disappointment for some guests.
Overall Experience
7.93
Mixed feelings overall, with some positive comments balanced by several complaints about cleanliness and pests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:58

Property Description

Modern Comfort and Convenience

Convenient Location: Located in the North San Antonio - SAT district, Candlewood Suites San Antonio Airport offers easy access to popular attractions like River Walk and The Alamo.

Well-Equipped Rooms: Each room is equipped with a wardrobe, work desk, flat-screen TV, and a private bathroom with complimentary toiletries, ensuring a comfortable stay.

Amenities for Guests: The hotel provides free WiFi, a 24-hour front desk, and a business centre, catering to the needs of both leisure and business travelers.

Experience a seamless blend of modern comfort and convenience at Candlewood Suites San Antonio Airport. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 505 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.93
M
Michelle • solo_traveller • us
10
Nice place to relax
2026-10-15 • via Nuitee
W
Wilfred • couple • us
9
Pros:

Easy access, felt secure, close to airport

Cons:

Had more noise from guest than wanted

2026-10-14 • via Nuitee
T
Theresa Acosta • couple • us
10
Excellent
Pros:

Felt like home away from home. Loved our room and our stay. Will definitely be going back in two weeks..

Cons:

Nothing to complain about

2026-10-12 • via Nuitee
E
Eliborio • family_with_children • us
9
Pros:

Nice and comfortable room

Cons:

I didn’t know the pool was not in service

2026-10-10 • via Nuitee
A
Auxila • couple • us
1
Pros:

Dirty

Cons:

Dirty

2026-10-08 • via Nuitee
A
Andy • couple • jm
9
2026-10-07 • via Nuitee
J
José Ramón • family_with_children • mx
10
Pros:

Te dejan hacer check in temprano
La habitación súper amplia, equipada y cómoda.

Cons:

Precio

2026-10-07 • via Nuitee
R
Royal • solo_traveller • us
5
2026-09-17 • via Nuitee
R
Roberto • solo_traveller • us
10
2026-09-17 • via Nuitee
C
Celso • solo_traveller • us
10
2026-09-15 • via Nuitee
A
Andre • couple • us
10
2026-09-13 • via Nuitee
P
Perla M • couple • us
8
2026-09-08 • via Nuitee
D
Daja • couple • us
10
I will definitely stay here again!
Pros:

I loved the cleanliness for the room and also the full kitchen.

2026-09-07 • via Nuitee
K
KADY • couple • us
8
2026-09-01 • via Nuitee
C
curtishS7098HO • Family
10
More than a hotel, our home away from home!
Pros:

After a devastating house fire forced us out of our home, my family and I stayed at Candlewood Suites for nearly nine months. What started as temporary lodging became our home away from home, and the staff truly became like family.

The suites are extremely comfortable and perfect for an extended stay, with ours having separate bedroom and living areas, smart TVs, individual A/C units, and a full kitchenette with stovetop, refrigerator, dishwasher, pantry space, dishes, utensils, and a coffee maker. The hotel also has free guest laundry, a fitness room, business center, meeting room, a beautiful pool area with barbecue grills, and it is pet friendly.

The Candlewood Cupboard is also incredibly convenient for quick meals, snacks, drinks, toiletries, and other necessities, and free coffee is always available.

But what really makes this place special is the people. Johanna, Gaby, Claudia, Veer, and the rest of the staff have always been professional, kind, sincere, and incredibly welcoming. They greeted us every day, checked on us, made us laugh, and treated us like family.

Being displaced by a house fire for nearly nine months was not easy, but Candlewood Suites helped make a very difficult chapter in our lives feel more peaceful, comfortable, and manageable.

As we finally prepare to go home, we are incredibly grateful to everyone here.

We arrived as guests and are leaving feeling like family.

Five stars simply does not feel like enough.

2026-08-27 • via Tripadvisor
E
Ernest • family_with_children • us
1
Terrible
Pros:

Staff

Cons:

I couldn’t finish staying the nights I booked because room was given away

2026-08-27 • via Nuitee
S
Sarita • couple • gb
6
Near the airport and day out locations
Pros:

Location is perfect right near the airport and a lot of restaurants and shopping malls. The rooms are a decent size and the bed is super comfy. Large bathroom is great with lots of shelves for toiletries.

Cons:

Kitchenette wasn’t equipped for multiple guests - each room should have had a set of 4 dining items we hardly had one of each. Lighting was a bit dark not great for doing make up. Cleaning crew were late on cleaning the room.

2026-08-26 • via Nuitee
I
ISABEL • couple • us
4
Wasn’t able to sleep at all due to the smell
Pros:

The location

Cons:

The room stunk really bad could not sleep all night also notified the front desk that they said they were all rented out so we were unable to switch rooms

2026-08-24 • via Nuitee
C
C3946DCsamk • Business
10
Great
Pros:

I had a wonderful recent stay! The room was very clean, comfortable, and well-maintained. The customer service was excellent—everyone was friendly, welcoming, and attentive throughout my stay. I truly appreciated the great hospitality and smooth experience. I would definitely stay here again and highly recommend this hotel!

2026-08-22 • via Tripadvisor
J
joancC3488VK • Business
10
Excellent
Pros:

I had a wonderful stay at the hotel. The General Manager Joanna was very caring, welcoming, and attentive to the needs of the guests. You can tell that they genuinely care about providing a great guest experience.

The Sales Manager Monique also did an excellent job taking care of our booking and making sure everything was handled smoothly and professionally.

The entire team was friendly, helpful, and accommodating. Everyone worked together to make our stay comfortable and enjoyable. I truly appreciate the excellent customer service and would definitely recommend this hotel to others!

2026-08-20 • via Tripadvisor