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Facilities
Property facilities
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Free breakfast
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Meeting rooms
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Full-service spa
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Free WiFi
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24-hour front desk
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Garden
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Luggage storage
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Concierge service
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Outdoor pool - seasonal
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Elevator
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Gift shops or newsstand
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Free breakfast
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Full-service spa
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Meeting rooms
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Smoke-free property
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Wedding services
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Tours/ticket assistance
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Free wired internet
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Free self parking
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Computer station
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Airport transportation - pickup (surcharge)
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Free buffet breakfast
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Banquet hall
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Accessible airport shuttle
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No accessible airport shuttle
Review Highlights
Categories
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Property Description
Luxurious Spa and Pools - Indulge in massages, body treatments, and facials at the on-site spa, or take a dip in the indoor or outdoor pools for relaxation.
Dining and Entertainment - With 20 restaurants, 10 cafes, and 6 bars/lounges, guests have a plethora of dining options to choose from. Enjoy room service, snacks, and beverages throughout your stay.
Elegant Rooms with High-end Amenities - Stay in one of the 87 guestrooms featuring Frette Italian sheets and deep soaking bathtubs. Enjoy modern comforts like flat-screen TVs and complimentary wired internet access.
Pamper yourself at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN, where luxury meets convenience and comfort. Book now for a truly upscale experience in the heart of Tokyo.
- The seasonal pool will be open from July 20 to August 31.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Guest type
Essential workers only - NO
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Covid
Property does not offer onsite COVID-19 testing
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Guest type
LGBTQ friendly
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Guest type
Essential workers only - NO
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Covid
Property does not offer onsite COVID-19 testing
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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General
Unicode Support false
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Health & Safety
Property does not require health documentation at check-in
Location
Guest Reviews
From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel.
The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger.
Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered.
The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer.
If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.
Very Grand hotel
Beautiful views from the property and room.
Their service and foods were excellent. More than 5 stars!
Very high quality
Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends!
Really enjoyed our stay service was excellent
Fantastic room and service.
スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。
Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.
Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan).
Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too.
Loved the garden- worth it on its own.
Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash).
I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!
記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。
ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。
クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。
Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service.
Great management and staff!
Look forward to our next visit 😃
The staff and executive lounge was excellent!
We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US.
The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.
Muy Buen hotel se le empiezan a ver los años.
Lounge for zen floors was excellent
Amazing Experience!!
The Executive Zen Level is well worth the value. Amazing quality and service.
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