The Waterside Hotel & Spa

Hotels
8.8 (2553 reviews)
Ardrossan Road, Seamill , Seamill , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Great food
Cons:
Noisy at night
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.38
Some reviews mentioned dirty kettles and tired decor.
Service
9.05
General sentiment of helpful and courteous staff, despite some minor issues.
Location
9.39
Well-liked location with beautiful views and pet-friendly.
Room Quality
8.64
Rooms generally appreciated but mentioned tired decor in some cases.
Amenities
8.37
Limited facilities mentioned, such as lack of fridge in bedrooms.
Value for Money
8.53
Some reviews noted that the price for certain meals was not justified.
Food and Beverage
8.88
Food quality seems high with some specific praises, but some meals were considered overpriced.
Overall Experience
9.15
Overall experiences were largely positive with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:34

Property Description

Stunning Waterfront Views
The Waterside Hotel, a luxurious four-star property in West Kilbride, offers breathtaking panoramic views of the Isle of Arran.

Elegant Accommodations
Featuring 23 rooms, suites, and a penthouse, each elegantly designed with a New England/Cape Cod theme. Most rooms provide stunning views of the Clyde and Isle of Arran, while some overlook the picturesque Ayrshire countryside.

Modern Amenities and Dining
Guests can indulge in complimentary toiletries, SMART TVs, and enjoy the hotel's restaurant, sun terrace, and bar. Free WiFi is available throughout the property, ensuring guests stay connected during their stay.

Experience serenity and luxury at The Waterside Hotel - book now for an unforgettable waterfront retreat!

Important information:

Please note that bookings for breakfast and dinner are essential. You can book this by contacting the hotel or by leaving a comment in the special request box.

Please note that all suites are only accessible via stairs.

Please note that check-in is at 15:00 and check-out is at 10:00 for the following room: Suite with Sea View.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2553 reviews
Cleanliness: 8.38
Service: 9.05
Location: 9.39
Room Quality: 8.64
Amenities: 8.37
Value for Money: 8.53
Food and Beverage: 8.88
Overall Experience: 9.15
P
Philomena • couple • gb
7
Need to work on welcoming guests, in reception and bar n restaurant.
Pros:

The beach

Cons:

I didn’t like my room , the toilet was not up to standard. It was a disabled access. The seat in shower was tarnished, black . The bottom of shower curtain was dirty with mould. The mirrors were not clean . I did complain. The dinner service was chaotic, only person on plate service was 1 guy, he was so busy delivering food . I know restaurant service and looked to me like skeleton staffing . Breakfast was so much better, lady in charge was in full control.

2026-07-04 • via Nuitee
D
Drain • solo_traveller • gb
8
Pros:

The Spa is gorgeous.
The views sublime and running from sauna into the sea was such a thrill.
Room lovely too.

Cons:

Our evening meal was nothing special.
We asked for a nice wine on list and the waitress took about 3 attempts and still didn't get it so we had to go to bar ourselves and get house red.
Our main course was nearly finished by then.
Also she wasn't bothered in the least or in any way apologetic.
Poor service

2026-07-04 • via Nuitee
D
David • extended_group • gb
8
Pros:

Nice hotel in a beautiful location on the waterfront

Cons:

The evening meal was mediocre, and overpriced

2026-07-03 • via Nuitee
R
Ray • couple • gb
7
V good
Pros:

Location

Cons:

Couldn’t supply the gluten free from advertised menu - did manage to make an alternative however.
No dedicated gluten free cooked breakfast.
(Bright red dog-poo bin the focus of the view from the dining room window - rather spoiled the dining view/experience)

2026-07-03 • via Nuitee
E
Erin • couple • au
8
2026-07-02 • via Nuitee
J
J&VD • family_with_children • us
10
Relaxing and Enjoyable stay
Pros:

Everything!!!!

Cons:

Nothing

2026-07-02 • via Nuitee
A
Allison • couple • gb
8
Lovely hotel and lovely location
Pros:

The room Was beautiful we had a sea view .
The spa was lovely also

Cons:

Staff weren’t as attentive as you would expect - dinner arrived before the drinks - this could be learning of new staff ?

2026-07-02 • via Nuitee
D
Deborah • couple • gb
9
2026-07-02 • via Nuitee
H
Helen • couple • gb
8
2026-07-01 • via Nuitee
N
Nikki • couple • gb
7
Very nice and welcoming when we arrived. A bit difficult to organise the dog at first
Pros:

Loved the location and the views. They were very welcoming with the dog once we got there. Food was good in the evening as was the breakfast.

Cons:

It's not immediately clear which rooms are dog friendly and which aren't, leading to me being downgraded from the room I originally booked. The restaurant is huge with lots of different areas but dogs are hemmed in to this small area with only 3/4 tables available which isn't the best idea to have lots of dogs in small quarters. It was quite difficult to book a meal in advance, which was recommended. The website isn't intuitive and when booking a table there's no function to select dog friendly area, I had to go through email which is actually an automated system. When I got in touch with the restaurant there was a long back and forth before I could get the dog added on.

2026-07-01 • via Nuitee
A
Anna • solo_traveller • gb
9
2026-06-30 • via Nuitee
L
Lorna • solo_traveller • gb
9
Wonderful location and beautiful hotel
Pros:

The hotel is beautifully situated right on the beach front. The facilities and grounds are lovely and very well maintained. We enjoyed the spa experience as well as the relaxing surroundings. Evening meal was great, good selection and well presented - very tasty. Staff all helpful and cheerful. There are lots of parking spaces in front of the hotel including disabled bays and a ramped entrance if required. The hotel is a bit of a maze with lifts and corridors to reach further away bedrooms but once you get the hang of the layout it only takes minutes. Our room had a lovely patio area with a table and two chairs - accessed through the French windows. Spacious bedroom, lots of wardrobe and storage space as well as tasteful decor. Also very spacious bathroom.
Robes and towels are provided for guests going to the spa. Just take your own flip flops!.

Cons:

It would have been good to have had some water in the room. The 2 bottles purchased from the bar were £3.75 each - 330 ml glass Harrogate water. In a Scottish hotel it would have been good to have had a choice of Scottish water, Highland Spring for example.
Breakfast was standard with a reasonable choice of hot foods and all self service aside from hot drinks. (Nice fruits, pastries and cereals etc if desired.) The breakfast menu advertised is presumably for non residents after 10.00 am which we didn't know. We'd looked forward to eggs benedict and were a wee bit disappointed. Miissing from the hot plate area were napkins to hold plates while choosing food. It was great that the plates were hot but, without a napkin, it was difficult to hold until they had cooled a bit. On reflection, we could have taken our napkins from the table but without knowing the set up we didn't do that. None of the above observations have taken away from our enjoyable stay and we have booked for another overnight later in the year.

2026-06-30 • via Nuitee
J
Julie • solo_traveller • au
8
Pros:

Friendly staff, spacious rooms, great food.

Cons:

Room was very hot.

2026-06-30 • via Nuitee
J
julie • couple • gb
7
Relaxing and enjoyable stay
Pros:

Very clean friendly staff and great spa

Cons:

Disappointed in the quality of food

2026-06-29 • via Nuitee
P
Pauline • couple • gb
10
2026-06-29 • via Nuitee
E
EwanT • solo_traveller • gb
8
Brillaint but let down with night time service
Pros:

Love everything the spa was brilliant and staff were friendly and the massage was great.

Cons:

I enjoyed everything apart from my dining experience at night was awful from start to finish. Took ten minutes or so before we got asked for drinks and when we did we were ready to order food as well. As for finishing my starter the server took almost twenty minutes to take my starter plate away it was as if they wasn't clearing plates and avoided the altogether. Food was nice my steak was over cooked but in general the food was fine and enjoyed. That was the last same as last time as well everything is brilliant apart from night time service, there is plenty of staff on as well so don't get the delay in service and the system went down 3 times had to.wait till it came back on for my bill.

2026-06-29 • via Nuitee
J
James • solo_traveller • gb
7
Pros:

Location, good size bedroom, very clean. Welcoming and helpful reception staff. Food was very good.

Cons:

Having to give up waiting to be served in the restaurant (outside) having waited 25 mins and asked two members of staff to take an order. Went back inside, explained the situation and was given a table inside and excellent service thereafter.

2026-06-28 • via Nuitee
M
Malcolm • solo_traveller • gb
10
2026-06-27 • via Nuitee
C
Charlene • couple • gb
10
2026-06-27 • via Nuitee
C
Cameron • couple • gb
10
AMAZING WILL BE back
Pros:

The spa was amazing , the food aswell

Cons:

I think would be good to get the spa for longer if it’s quieter

2026-06-26 • via Nuitee