Numa Berlin Nook

A very good area for bars, restaurants and supermarkets. Some quirky shops also.

Could be better

The property itself is in a good area and the flats are clean and modern. The problem lies with the lack of support - there is no reception and no-one to answer any questions. The problems started on arrival. We were sent a pin number to enter the building/flat - but when we entered the pin number it didn't work. This is because the property had failed to tell us that one has to press the 'tick' button after the pin for the door to open. Fortunately, another guest at the property told us that and we were able to get in, otherwise we would have been on the street. The 'emergency number' which the property gives is nothing but a recorded message which repeats - no-one answers. When we had questions about how the equipment in the flat - televison, fridge, microwave - operates - there are no instructions in the flats - again I was unable to get answers to my questions - I got a reply to my email on the day I was leaving.
Basically, when you enter the property you are on your own - there is no support or information - I was able to work some things out myself, but the idea is that everything is done by apps - if you are not into apps, then it is not a good idea to stay here. I certainly won't be.

I will never stay at another NUMA property again. They build it for fast turnovers not guest convenience. I reported they had lights out and no ice tray and there was NO CORRECTION despite the fact that they said they would “try”. The lighting in this unit is HORRENDOUS- you either have too bright “cafeteria lighting “ or you have a master bedroom with NO LIGHTS except for reading lights. I would NEVER recommend this place!

Amazing property right in the heart of Berlin. Will definitely stay again.

Generally good. Drawbacks are that there is no way to communicate easily, requires navigating the app, the phone number in one of the emails was out of service, the person I had on email was not able to call. So solving a problem was very time intensive when a phone call would have been much better.

No Ac

Good location.

Every thinh was good except the AC was not fonctional, the only negative point

Apartment was in a great location, well stocked and even had a proper oven and microwave, but the bed was so uncomfortable I woke up with a sore neck and back every day. There’s also just a bad energy about the place but I think it’s Berlin overall not the hotel

Breakfast was horrible, mistake in delivery, but the place was ok

Great little studio apartment in the heart of Berlin. Would definitely stay here again.

Great accommodation

We had a large apartment on the top floor of the building, great views and a big outdoor patio which was really cool. (It was winter cold for us, but probably amazing to have in the summer.) One bedroom plus sofa bed, and two bathrooms, plus a very nice, well-equipped little kitchen area. About 2-3 blocks walk from the Hackescher Market train station, which we were ablate reach directly from the airport using the S-bahn train with no train changes. We again used that station later to keep going to the main Berlin train station (Hauptbahnhof). And we signed up for a walking tour of Berlin, which turned out to start just around the corner from the apartment. From there we walked to all the major sights.

The only difficulty was that upon our arrival after about 24 hours of international travel, we found that the elevator was not working, and we had to haul luggage for a 17 day trip up 6 tall flights of stairs, with no staff around to help. Many people would not even be able to do this. It was broken for all of our 2 day stay. To the hotel's credit, they answered quickly when we complained about this, and offered us a modest rebate on the price we paid. With a functioning elevator, this place would be totally perfect.

Nice modern apartment. Check in isn’t straightforward but we got there. The keypad to enter is very low and not well lit. The apartment was large, well furnished and modern. The only issue we had was missing curtains and blinds. With floor to ceiling windows in the bedroom this left us with privacy issues. The property must be aware of the missing curtains. Otherwise really nice.

We spent 5 nights at the Numa in Berlin - Hackershor Markt. While we initially had a couple of concerns, Numa responded quickly to the issues and set things back on track. Given the goodwill shown us, we will definitely arrange a future stay with Numa.
We should also note that the location was excellent. Close to shopping, close to transportation, and located in a wonderful neighborhood.

nice place to stay. elevator was not functioning and we were on the third floor. other than that everything was fine. breakfast is hip bit not best quality. would recommend to stay though. make sure you have Berlin wecome card to make use of public transport.

This is a tired hotel. Elevator out for the entire time we were there - could still be out for all we know as there appeared no urgency in fixing it. Threadbare towels. Shower door was not working properly. Apparently no exhaust in kitchen area so you were instructed to open the window when cooking. If you didn't and the alarm went off/fire trucks appeared, you got charged. Lack of exhaust becomes your problem and expense. Poor lighting - none over the table so you eat in dim lighting.

The lift was not working in the property and there appeared to be no urgency to fix it. The corridor outside of our room was partially blocked by two cots and the cleaners cart was always there. This may have been due to the lift not working, but did not make for a good experience. The bathroom door would not stay shut unless locked. It needs a refresh.

Appartement spacieux très éclairé et bien équipé.
Mention spécial à l’emplacement et à la fluidité de la communication avec la conciergerie.