Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Insect problem
Unconvenient location

Categories

Cleanliness
8.36
There were stains on the carpet and an insect problem reported.
Service
9.83
Staff were friendly and tried to help, although there were some issues with being overly attentive.
Location
8.37
Location is not convenient, difficult to find, and requires a taxi for access.
Room Quality
9.32
Room was spacious with a nice balcony view, though some amenities were lacking.
Amenities
8.85
Nice amenities but some issues reported with the hot tub and shared baths; also some constraints on bathing times.
Value for Money
7.81
Considered very expensive for the quality experienced, especially compared to expected standards.
Food and Beverage
9.86
Dinner and breakfast were positively reviewed.
Overall Experience
8.83
Overall experience was mixed with good service and food but significant drawbacks in cleanliness and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:53

Property Description

Luxurious Accommodation with Bali-inspired Decor
Indulge in exotic luxury with Bali-inspired décor, spacious rooms, and ocean views. Enjoy a comfortable stay with canopy beds, modern amenities, and private hot spring baths on select balconies.

Rejuvenating Spa Facilities and Hot Spring Baths
Relax and unwind with beauty treatments at the spa or immerse yourself in hot spring baths overlooking the sea. Let the stress melt away as you pamper yourself in the tranquil surroundings.

Personalized Services and Amenities
Experience exceptional service with butler and concierge assistance, ensuring all your needs are met. From luggage storage to private dining arrangements, our staff is dedicated to making your stay memorable.

Book now to experience luxury and relaxation at 熱海温泉 Relax Resort Hotel リラックスリゾートホテル.

Important information:

Guests with a dinner-inclusive rate need to check in by 18:00. Please contact the hotel in advance if you are arriving later than 18:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.9
Based on 133 reviews
Cleanliness: 8.36
Service: 9.83
Location: 8.37
Room Quality: 9.32
Amenities: 8.85
Value for Money: 7.81
Food and Beverage: 9.86
Overall Experience: 8.83
K
Kyoko • extended_group • us
3
The dinner at the restaurant is excellent. The Japanese room was not worth the money.
Pros:

We added dinner at the hotel restaurant, and the dinner was excellent.

Cons:

Our group booked two rooms at this property, but the experience was a tale of two extremes. The Western-style room on the third floor was spacious, nice, and offered a beautiful ocean view. In contrast, the Japanese-style room on the first floor was located at the back of the building and was cold, dark, and drafty. (It looked like they converted an office into a guest room.) It even required us to walk outside just to reach the main part of the hotel. Given that the room charges were nearly identical, we were very disappointed by the lack of consistency. To make matters worse, there was a recurring smell like rotten vegetables, possibly from the onsen pump system outside. Although we raised these issues at check-in, we were told nothing could be done due to the hotel being full. We ended up swapping rooms among friends, but after a restless night, we complained again at checkout. We asked to relay the message to management, but we never heard a word back.

2026-02-08 • via Nuitee
O
Otake • couple • jp
10
2026-01-23 • via Nuitee
高杉 • couple • jp
8
2026-01-20 • via Nuitee
R
RIN-A • couple • jp
8
Pros:

とても綺麗で過ごしやすかった

Cons:

行き道

2026-01-20 • via Nuitee
Y
Yuji • couple • jp
10
2026-01-19 • via Nuitee
K
Keiko • couple • jp
10
2026-01-19 • via Nuitee
Y
YUMIKO • family_with_children • jp
10
大満足です！
Pros:

お部屋からの熱海温泉♨️街が素晴らしかった。朝食は和食でルームサービス利用、夕食はイタリア料理のフルコース、手作りのバーターと地元さんのお料理を堪能、とても静かでゆっくり過ごせました。温泉の湯もとてもリラックスでき最高の日を過ごせました。スタッフの方の対応もとても感じが良かったです。

Cons:

なし

2026-01-13 • via Nuitee
M
Muroi • couple • jp
10
2025-12-29 • via Nuitee
S
Stephan • couple • de
10
Super
Pros:

Stilvolles Onsen, schöne Zimmer, perfekte Aussicht.

2025-12-26 • via Nuitee
4
4JAMES • solo_traveller • jp
2
No shower or bath in the room.
Pros:

Meals were excellent and the rooms were very big.

Cons:

No shower or bath in the room.

2025-12-20 • via Nuitee
T
Tanaka • couple • jp
10
来て良かった
Pros:

食事、雰囲気

Cons:

個人的には色合いやインテリアなどが、もう少し落ち着いていればいいかと

2025-12-08 • via Nuitee
矢田 • couple • jp
8
2025-12-08 • via Nuitee
J
Johnny • solo_traveller • hk
9
2025-12-03 • via Nuitee
S
Shigeko • extended_group • jp
7
良かった。
Pros:

ディナーが美味しかった

Cons:

お風呂はまあまあだった。

2025-12-02 • via Nuitee
M
Mario • extended_group • us
10
2025-11-09 • via Nuitee
4
4JAMES • extended_group • jp
3
No shower or bath.
Pros:

The dinner and breakfast was good.

Cons:

The hotel is out dated and a bit difficult to find. There is nothing in the area such as convenience store or shops. The check in process was long and arduous. The rule around breakfast times were too strict when you are traveling for leisure. The biggest issue was the room did not have a shower of bath, this is similar to a back packer accommodation, however the price was definitely not back packer prices.

2025-11-03 • via Nuitee
J
Justin • solo_traveller • us
5
Cons:

Summary:
I don't normally write reviews for hotels, and am normally very forgiving, but for this price and the quality I had expected, I am very disappointed.

Price:
Very expensive hotel for what it offers. I'm not sure why there are so many high reviews. After doing some research, I determined that my room rate was exceedingly high (42K/night) for a Standard Twin Room for what I experienced was a low occupancy weekend.

Noise:
It should be known that the hotel is above the tunnel for the Shinkansen, and you can hear the low vibration of the Shinkansen every time it passes. You get used to it, but it is something to be aware of.

Location:
The steps up to the hotel are on a very steep and narrow slope with a tunnel. It is impossible to walk up with luggage and I am glad I took a taxi when I checked in. It is quite dangerous to walk down the slope at night and I would recommend to carry a flashlight if you do. Cars drive up and down the slope very fast. The hotel should really offer a tuktuk service for guests trying to go up and down the slope. It is an accident waiting to happen. The view is nice, however.

Lobby:
The lobby has a bit of an old and musty scent and also has a coffee maker that does not work. There is almost never anyone present at the front desk, even in daytime hours, so you must ring a bell to get someone's attention.

Room:
The room was spacious. It comes with a balcony which has a nice view of Atami. There were stains on the carpet for the entry way. The air conditioning could not be set low enough so I was hot often at nighttime. The hot tub was nice.

Bugs:
There was an insect problem. Within the first hour of me checking into the room, I saw a cockroach. Thankfully, it scurried out the door. But after another hour, I encountered a flying insect above my bed, which I reported to the front desk.

2025-10-27 • via Nuitee
S
Samantha • couple • de
7
Not for us
Pros:

The staff were friendly and tried to help (possibly too much sometimes), and were very nice even though the language barrier was an issue. The room was spacious and the bed was very comfortable.

Cons:

Not a convenient location at all, a taxi is necessary for getting into town. We also hadn't realised when booking the accommodation that there are no shower facilities in the room - there was only the one shown on the balcony which we had thought was an extra tub. We felt a little bit chased around the hotel by the staff, with three people appearing and asking us to take a seat in the lobby when we were just on our way out because our taxi was outside waiting for us, and they wanted to know what time we'd be back. I think they were just trying to be helpful but it was a bit odd. The hotel itself also needs updating - it was probably quite nice a couple of decades ago but the whole place has a bit of a musty smell and is quite old fashioned. They try to make up for it with good service and the staff were nice, but I wouldn't really recommend this hotel.

2025-10-24 • via Nuitee
L
LO • couple • tw
9
2025-10-21 • via Nuitee
I
ISHIKAWA • solo_traveller • jp
10
2025-10-19 • via Nuitee