Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Insect problem
Unconvenient location

Categories

Cleanliness
8.36
There were stains on the carpet and an insect problem reported.
Service
9.83
Staff were friendly and tried to help, although there were some issues with being overly attentive.
Location
8.37
Location is not convenient, difficult to find, and requires a taxi for access.
Room Quality
9.32
Room was spacious with a nice balcony view, though some amenities were lacking.
Amenities
8.85
Nice amenities but some issues reported with the hot tub and shared baths; also some constraints on bathing times.
Value for Money
7.81
Considered very expensive for the quality experienced, especially compared to expected standards.
Food and Beverage
9.86
Dinner and breakfast were positively reviewed.
Overall Experience
8.83
Overall experience was mixed with good service and food but significant drawbacks in cleanliness and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:53

Property Description

Luxurious Accommodation with Bali-inspired Decor
Indulge in exotic luxury with Bali-inspired décor, spacious rooms, and ocean views. Enjoy a comfortable stay with canopy beds, modern amenities, and private hot spring baths on select balconies.

Rejuvenating Spa Facilities and Hot Spring Baths
Relax and unwind with beauty treatments at the spa or immerse yourself in hot spring baths overlooking the sea. Let the stress melt away as you pamper yourself in the tranquil surroundings.

Personalized Services and Amenities
Experience exceptional service with butler and concierge assistance, ensuring all your needs are met. From luggage storage to private dining arrangements, our staff is dedicated to making your stay memorable.

Book now to experience luxury and relaxation at 熱海温泉 Relax Resort Hotel リラックスリゾートホテル.

Important information:

Guests with a dinner-inclusive rate need to check in by 18:00. Please contact the hotel in advance if you are arriving later than 18:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.9
Based on 133 reviews
Cleanliness: 8.36
Service: 9.83
Location: 8.37
Room Quality: 9.32
Amenities: 8.85
Value for Money: 7.81
Food and Beverage: 9.86
Overall Experience: 8.83
K
Kinumi • solo_traveller • jp
8
2026-03-15 • via Nuitee
I
Ildiko • extended_group • hu
10
Pros:

Cleanliness, spacious rooms, elegant furnishings, a private hot-water bathroom, and a beautiful view.

Cons:

-

2026-03-15 • via Nuitee
A
ARAKI • couple • jp
10
最高でした
Pros:

すべての設備がよくバルコニーから景色が綺麗にみえてとても良かったです

Cons:

ない

2026-03-12 • via Nuitee
B
B • couple • us
10
Pros:

5 star eight course dinner! The staff was superb. The onsite onsen and sauna were fit for royalty.
The facility is the perfect mix of Japanese and western accommodation!

2026-03-04 • via Nuitee
Y
YUKO • couple • jp
9
ホテルまでの細い道には気を付けて
Pros:

スタッフの日本語能力に感心しました。花火の時は穴場だと思います
ワインもリンドウが置いてありよかった
帰りの細い道で対向車が来たら無理と言ったら下から上ってくる車を下で止めておいてくれました。

Cons:

部屋着のボタンホールが1ヵ所明いていなかった

2026-03-03 • via Nuitee
Y
Yoshitaka • couple • jp
6
Pros:

夜のコース料理がとてもよかった。

Cons:

泊まった部屋の清潔感。

2026-03-02 • via Nuitee
P
Philippus • couple • gb
9
Great place to stay in Atami.
Pros:

Wonderful and attentive staff, great restaurant meals.

2026-02-23 • via Nuitee
S
SETUROU • couple • jp
8
とても満足です。
Pros:

ロケーション及びディナーが満足。

2026-02-22 • via Nuitee
K
Kyoko • extended_group • us
3
The dinner at the restaurant is excellent. The Japanese room was not worth the money.
Pros:

We added dinner at the hotel restaurant, and the dinner was excellent.

Cons:

Our group booked two rooms at this property, but the experience was a tale of two extremes. The Western-style room on the third floor was spacious, nice, and offered a beautiful ocean view. In contrast, the Japanese-style room on the first floor was located at the back of the building and was cold, dark, and drafty. (It looked like they converted an office into a guest room.) It even required us to walk outside just to reach the main part of the hotel. Given that the room charges were nearly identical, we were very disappointed by the lack of consistency. To make matters worse, there was a recurring smell like rotten vegetables, possibly from the onsen pump system outside. Although we raised these issues at check-in, we were told nothing could be done due to the hotel being full. We ended up swapping rooms among friends, but after a restless night, we complained again at checkout. We asked to relay the message to management, but we never heard a word back.

2026-02-08 • via Nuitee
O
Otake • couple • jp
10
2026-01-23 • via Nuitee
高杉 • couple • jp
8
2026-01-20 • via Nuitee
R
RIN-A • couple • jp
8
Pros:

とても綺麗で過ごしやすかった

Cons:

行き道

2026-01-20 • via Nuitee
Y
Yuji • couple • jp
10
2026-01-19 • via Nuitee
K
Keiko • couple • jp
10
2026-01-19 • via Nuitee
Y
YUMIKO • family_with_children • jp
10
大満足です！
Pros:

お部屋からの熱海温泉♨️街が素晴らしかった。朝食は和食でルームサービス利用、夕食はイタリア料理のフルコース、手作りのバーターと地元さんのお料理を堪能、とても静かでゆっくり過ごせました。温泉の湯もとてもリラックスでき最高の日を過ごせました。スタッフの方の対応もとても感じが良かったです。

Cons:

なし

2026-01-13 • via Nuitee
M
Muroi • couple • jp
10
2025-12-29 • via Nuitee
S
Stephan • couple • de
10
Super
Pros:

Stilvolles Onsen, schöne Zimmer, perfekte Aussicht.

2025-12-26 • via Nuitee
4
4JAMES • solo_traveller • jp
2
No shower or bath in the room.
Pros:

Meals were excellent and the rooms were very big.

Cons:

No shower or bath in the room.

2025-12-20 • via Nuitee
T
Tanaka • couple • jp
10
来て良かった
Pros:

食事、雰囲気

Cons:

個人的には色合いやインテリアなどが、もう少し落ち着いていればいいかと

2025-12-08 • via Nuitee
矢田 • couple • jp
8
2025-12-08 • via Nuitee