Ginger Hotel Katra

The hotel's location is excellent, providing easy access to nearby attractions.

The staff is very cooperative and courteous, always willing to assist with a smile.

The food served at the hotel is of good quality, with a decent variety on offer.

However, the property is quite old and carries an aged smell that can be a bit off-putting.

Additionally, the towels provided could be better handled, as the ones given had an unpleasant odor upon changing.

I had a very comfortable stay in thr white hotel member of radisson individuals katra .it’s really very beautiful hotel location was very peasant. Food was also good and taste. Service was so wonderful. Staff are very coprative specially mentioned the name of mr vikram sheff was provide food. Anita was really nice and very helpful and professional I will recommend everyone thanks

I stayed at an IHCL hotel in May and, while the property itself was decent, several issues made my stay less enjoyable. Firstly, the condition of the hotel was not up to the mark, with noticeable maintenance problems in my room. This was disappointing, especially given the reputation of IHCL hotels.

Moreover, the staff's attitude was not welcoming, which significantly impacted my experience. One of the hallmarks of IHCL hotels should be their friendly and accommodating service, but this was sorely lacking. For instance, when I requested additional water bottles, I was directed to fill my own bottles from a cooler in the corridor. This response felt quite cheap and unprofessional, particularly for a hotel under the IHCL brand. I expected better customer service and a more guest-centric approach.

Given these issues, I would not recommend staying at this particular hotel. There are plenty of other options where you might have a more pleasant and comfortable experience. The combination of poor maintenance and indifferent staff made my stay less than satisfactory, and I believe there are better alternatives available. It is unfortunate that a hotel under such a prestigious brand failed to meet basic expectations.

I am Very satisfied. All Staff behaviour very good, prompt service. Food was very tasty and delicious 😋 😋 😋 Rooms are very good neat and clean. Miss Anita front desk staff was very good 👍 nature and very helpful cooperative thanks 🙏🙏 I will come back again in this hotel 🏨 over all very comfortable stay Jai mata di

One of the worst hotel possibly one can stay for the following reasons :

1. We were travelling with infants and kids and made sure before booking that food will available as and when required since small kids are there . We were assured of the same . To our horror, the kitchen is outsourced . YES , it’s outsourced and it closes at 10:30 in the night and you can’t even get a cup of tea before 8:00 in the morning .
2. Food quality was pathetic . Upma, poha all seemed rotten and tasted sour . Everything else very very oily . The buffet was limited to only to maximum 3 things
3. The staff is exceptionally rude and ill mannered . Each and every staff was hardly bothered about guests need
4. There are termites in the room of one of my friends and had to change in the night .
5. Some guests even complained that at 2AM in the morning staff used MASTER Key and opened the room and very rudely informed that by mistake the room was wrongly alloyed to them and they are suppose to be shifted to another room . HORRIFIC

Guys save you precious time, money and patience and AVOID staying in this hotel/piece of crap .

Staying in room 212 ,its a family room ,Its not a hotel you can say it inn or lodge,service is zero but rates r like 3 star,ordered lunch but said it will take 1 hour to serve so we ordered from outside but no plates provided.no one to carry luggage and attitude of all staffs are harsh.never will recomend or ask anyone to stay here,

Poor management
So pros
Location
Cordial staff

Cons
Everything was dirty
The room very very poor
Bathroom flooded even after one member took bath
Dampness everywhere
Dirty bed and linen
Pot not cleaned for centuries
Blot on the name of Ginger chain
Someone from Ginger should go and stay there

Nice 3 star property with spacious rooms and very good place to stay with family..
Very cooperative staff and well behaved...

Worst ever experience

They will just give u a room

Poor service and hospitality

Cold staff and reception

Food is not great

Not worth the price booked

No water in the room

Worst ever decision to book this hotel as name goes ginger do not go by it
Its just a building with rooms

Pls don't book this hotel for the safety of your family and belongings. Their front desk person named Anirudh said they have the authority to open any room without guest person ND olso in their absence... It a very shameful act by the hotel staff.. how can u open guest room without his permission nd olso in their absence.. I ll request Ginger authority to take appropriate action against Anirudh and their manager..

One of the worst experience in this pathetic and Terrible hotel.

The hotel staff and restaurant staff here are most misbehaving people and doesn't value customers and just misbehave and speak arrogantly

The staff here does not help you in anything and always speak rudely

Jai Mata Di... Ginger Katra is awesome. It's one of the best property in Katra. Very good facilities are provided. GM Amit ji is very helpful person. He took care of each and every guest with smiling face everytime. Mr Rakesh (Travel), Mr Singh (Engg), HK person and both from reception is best to take care of guests. They are assets of Ginger Katra hotel.

Very good location. Lots of ATM and market is available , just outside of hotel. Rooms are big and very clean. Restaurant Spinach provides very delicious food.

Very much thanks to Mr Sujan Ganguly who referred me this hotel.

We had a pleasant stay at Ginger Katra..This is the fourth time we have choosed Ginger Katra...July 2015 , December 2015. MAY 2019 AND this time at Oct 24....The staffs are cooperative..Rooms and bathrooms are quite 👌....They also provided us same day check out facility at an affordable rate..Thanks to the entire team of Ginger Katra...Jai Mata Di

Excellent property. I really enjoyed my stay. Staff are courteous. They treat Guests as God. They helped me a lot during the stay. The food was good. Over all it was worth staying. A special mention for Mr. Amit Mohanta the Hotel Manager of the property who really managed the property well.

It was awesome hotel . I stayed with my family located into the main city . The staff was very heartwarming ❤️ . They given us early check in without any charges . I remember some of staff name Rakesh and Avinash who helped me so much. Room were spacious and clean .

The hotel was not as per standards. The food quality was not upto mark which i would give 0 mark. Staff members were not even bothered to answer the basic questions. Rooms were dirty and linens were damaged.

Booked due to brand name of Ginger & Tata but it is the worst property of Ginger in India as experienced. Rooms are shady, cockroaches well visible. Amenities in room are not working properly, entire hotel needs a makeover. Staff itself are frustrated with the management. You will get very good properties nearby in same price which we regretted on reaching here. Don’t go with brand name here.

The reservation people of this hotel are very reluctant and not helpful. I have booked 3 rooms for senior citizen group and as u know train reached early. So I and even mmt representative requested them for 1 room only for early check-in, they refused and even we offered to take some charge and book room but they said book rooms for previous night if u want early check-in and then we said can u accommodate all in 1 room they again refused and said for that u have to book 2 rooms for previous night.

Bed linen were dirty which i have notified to Front of the house staff. The Air condition unit in room isn’t working and it was making a loud noise.When Technician arrived in my room , he informed us that it can not be rectified. And this sound is normal. Old property, where they need alot of improvement. However Anirudh at reception was really helpful.

This hotel needs a serious renovation and a better quality restaurant for breakfast. The tea served is excellent though. However, the room, the bathroom, the outside walls are in poor condition. One can find better alternatives for the same price. This is a TATA group franchise. I was disappointed. On the other hand, staff at the reception and in the small restaurant are very nice, friendly and helpful.