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Facilities
Property facilities
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Food delivered to guest room
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Access to health care professionals
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Key card access
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Japanese garden
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Hosted evening meal (reserve)
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Breathtaking Views of Douglas Bay
Experience luxury at The Empress Hotel with stunning views of Douglas Bay from the comfort of your room.
Fine Dining and Relaxation
Indulge in a choice of dining options at our French-style brasserie restaurant or unwind at The Piano Bar while enjoying panoramic sea views.
Modern Comfort and Convenience
Each room is elegantly decorated with modern amenities like satellite TV, work desk, and tea/coffee facilities for a comfortable stay.
Ready to immerse yourself in luxury and relaxation? Book your stay at The Empress Hotel now.
Property Policies
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Parking
No parking available.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for £15 per person per night when using an available cot.
People no matter the age stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Our third stay at the Empress. It’s a great building, good size bedrooms, breakfast is wonderful, excellent bar and dinning. It’s has a lift !!! Good location, easy walk into town and love watching the ferries come and go on the island.
Breakfast good.
Location Excellent, right on the sea front.
Nothing, every thing was good.
Everything is clean and well kept, all the staff are friendly, helpful and polite. The food and drinks are reasonably priced and good. We had a sea view room which was smaller than expected and a shower into a bath which is always tricky but rooms with walk in showers are available on reservations.
Just be aware if there is a coach party booked it can be very loud and busy so pick your timings.
Excellent location for all attractions and terminal Overall l would definitely recommend
Nice right by the seaside, room was clean and reception staff friendly :)
The bar was very slow service and staff weren’t particularly friendly or customer oriented, seemed stressed.- was a shame as we planned to spend the evening in the hotel’s bar/ restaurant but were quickly put off so went somewhere else.
Light in the corridors were very bright at night time through the bedroom door, and can hear other residents using bathroom facilities.
A lovely time at The Empress Hotel. Beautiful room. Clean throughout. Great bar with live piano. Helpful staff.
Our go to place in IoM, your get what it says on the tin and is value for money.
Nothing.
As I stayed at a premier inn recently I compared my visit to the empress with my experience there.
Location - better - sea front with views of Douglas Bay ( we booked a sea view room)
Rooms - bigger than premier inn but more dated - furniture equivalent to 1980s MFI. Bed as comfy. Communal areas in reception area are modern and finished to a high standard. Bedrooms now need the same attention.
Food - lovely food in brasserie and piano bar. Breakfast offering not as good as premier inn.
Value - considering we upgraded to a premium room I thought overall value was below average .
Good quality food at breakfast, great choice and friendly helpful staff.
Bar meals in the Piano bar also excellent. Great piano player too.
We liked everything
Great hotel in a central position. The room was large with a lovely sea view. Cosy feel, warm
and decorated to a high standard. Very friendly staff. The breakfast was very good. Lots to choose from. We had a meal at the restaurant. Great food and good service. The corridors have been newly decorated and have plush carpet. The hotel is in a central location half way along the prom so good for the electric railwayand the steam train.
We stayed at the The Empress Hotel for two nights while visiting the island for work (a show). There were five of us across three rooms.
On the Saturday night, there was a charity event taking place downstairs. We completely understand events happen, but we had an early start the next morning so went to bed reasonably early — only to be met with extremely loud bass and dance music coming straight up into our rooms.
We tried to persevere, but by around 10:30pm we called reception. Unfortunately, the response was very disappointing. The receptionist didn’t ask for our room number or offer any real help, simply stating it would continue until midnight.
As the evening went on, the noise actually got worse. The bass was so strong it was making the beds vibrate, and you could clearly hear every song being played. Another member of our group, in a separate room, also called reception and was spoken to quite rudely.
The music continued past midnight, and the following morning we overheard several other guests making similar complaints.
Due to the lack of sleep, especially with work the next day, this really put a downer on our trip. It’s a shame as the location is great, but based on this experience, we wouldn’t return.
Happy with the accommodation and the meals were lovely. Staff efficient on reception and in restaurant/bar.
We have stayed a number of times and whenever we have used the restaurant we always have had excellent service from the staff especially Darinnka.
Location very good.
Rooms very small
Great hotel, great location. Friendly staff. Rooms clean. Food in the piano bar was to die for. Would definitely stay here again
Very good well replenished breakfast buffet - hot and cold choices. Lots of space to sit in the piano bar which also offered bar meals. We ate in the restaurant and the food was excellent. Lovely friendly staff, both upstairs and downstairs. The hotel is quite a distance from 'downtown' Douglas, but there are bus stops near the hotel, and the horse tram a short walk away. We stayed for 7 days at the end of April, it was quiet at all the castles and places of interest and most of them were open. Transport links around the island are excellent
This is an old seafront hotel, so the building reflects that in the bedrooms, which could be updated, but they had everything as advertised. We asked for a higher room, unfortunately, the small lift was constantly in use during the morning breakfast period, so we had to use the stairs - not a problem for us, but for someone less able there is a lot of stairs to descend from the upper floors
Loved the conservatory where you could sit and watch the world go by.
NA
Great location, friendly staff mainly helpful possibly some in training. Breakfast was lovely good variety and very tasty. Room was clean and bed was comfortable. The guy playing the piano was amazing great atmosphere after dinner and the food was nice.
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