Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Old room furnishings

Categories

Cleanliness
7.63
Several mentions of cleanliness issues, including unemptied bins and concerns about old furnishings.
Service
9.1
Numerous reviews praise the staff as friendly, professional, and helpful.
Location
9.14
Frequent comments highlight the central location and proximity to the beach.
Room Quality
7.09
Some complaints about room size and old furnishings indicating room quality could be improved.
Amenities
8.62
General good mentions of available amenities, though some areas need updating.
Value for Money
8.08
Value rated positively but some found it variable depending on room conditions.
Food and Beverage
8.63
Many positive remarks about the breakfast and overall dining experience.
Overall Experience
8.1
Overall positive experiences despite a few areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 17:38

Property Description

Breathtaking Views of Douglas Bay
Experience luxury at The Empress Hotel with stunning views of Douglas Bay from the comfort of your room.

Fine Dining and Relaxation
Indulge in a choice of dining options at our French-style brasserie restaurant or unwind at The Piano Bar while enjoying panoramic sea views.

Modern Comfort and Convenience
Each room is elegantly decorated with modern amenities like satellite TV, work desk, and tea/coffee facilities for a comfortable stay.

Ready to immerse yourself in luxury and relaxation? Book your stay at The Empress Hotel now.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for £15 per person per night when using an available cot.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2337 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.1
S
Stephen • couple • gb
9
A welcome comfortable stay in a warm well appointed room with friendly efficient staff and good food
Pros:

Clean and warm with friendly helpful staff

Cons:

No parking and street parking restricted near hotel

2026-03-21 • via Nuitee
J
Jack • solo_traveller • gb
8
2026-03-19 • via Nuitee
S
Sidra Akbar • family_with_children • se
9
2026-03-16 • via Nuitee
E
Eric • solo_traveller • pt
8
2026-03-16 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-03-12 • via Nuitee
P
Paul • family_with_children • gb
10
Beautiful hotel perfect location
Pros:

Rooms were clean and tidied every day service was brilliant. Location was fantastic

Cons:

No complaints

2026-03-12 • via Nuitee
C
clairehY9636RQ • Family
8
Empress Hotel Douglas
Pros:

The hotel is in a lovely location very close to the ferry and central in Douglas. The Hotel when we got there the staff were very friendly at reception any time we went to them. Breakfast was a buffet. The only issue I had was that the sausages were cheap and not too good. The selection was great and more than adequate. The room was small and we were a bit annoyed as our friends got a sea view and paid less than we did. The plus side for me was the service that you received everyday was a lovely clean room and sheets and towels. Everything was kept spotless. The pillows were absolutely dreadful and effected our comfort greatly. The cleaning lady tried her best to find us a better pillow but they were all the same. A good pillow is crucial for better sleep. I was impressed with our stay and I would recommend this hotel, even though there was a few bits were were unhappy with.

2026-03-10 • via Tripadvisor
W
wirepuller • Family • Chippenham, Wiltshire, England
10
Empressive!
Pros:

There's an unpretentious, old-world charm (facilitated in part by the art-deco style in the public spaces) about the place. I liked it a lot.

2026-03-10 • via Tripadvisor
C
Caledfryn16 • Family • Denbigh, Denbighshire, North Wales, Wales
8
The Empress.
Pros:

On a positive note the staff were excellent. I would like to thank the waitress who served us both evenings and for drink during the morning. She went above and beyond to help. The bar was closed when we asked for a pot of tea at 11am but she said she would go and make it for us, she was extremely helpful, friendly and nothing was too much trouble. All other staff were also very helpful and friendly.
On the negative, there were 4 of us staying, one 92 year old who required a walk in Shower , this room was very nice. 2 other adults and a. 4 month old baby in a family room. Family room had a double, single and cot, very small room. Corridors narrow and could only just get the pushchair through. After the first night we left the pushchair in reception.
My mother was one part of the hotel, the lift was very small, couldn’t get two adults and the pushchair in it. The family room was another side of the hotel and the lift this side was even smaller and this was used for disabled access which you had to navigate through the breakfast room which was below reception. Not sure a wheelchair and companion would fit in the lift, we only managed 1 adult with the pram.
Public spaces were pleasant and clean.
Hotel didn’t really suit our needs.

2026-03-07 • via Tripadvisor
L
Llinos • extended_group • gb
6
Excellent staff, nice restaurant but not suited to families
Pros:

The staff were superb! Couldn’t do enough to help. They were incredibly friendly and always went the extra mile for help us.

Cons:

The property itself is quite nice but it didn’t suit our needs. Corridors are narrow and the lifts are minute which makes moving about with a pushchair very difficult (we were travelling with a young baby). The family room was also very very small. It consisted of a double bed, single and a cot. There was barely room to move. The sea view rooms where a relative was staying were much more spacious. Also, the hairdryer in our room was one of those old fashioned ones you’d get in the bathroom and it barely blew air out.

2026-03-06 • via Nuitee
H
Hayden • couple • im
10
2026-03-05 • via Nuitee
P
Peter • couple • gb
10
2026-03-05 • via Nuitee
R
Roger • solo_traveller • gb
7
Pros:

Breakfast is great

Cons:

Room was cold at night, needed a thicker duvet.

2026-03-04 • via Nuitee
C
Clint • solo_traveller • za
10
2026-03-04 • via Nuitee
H
HISHIFT • Friends getaway • Chester, Cheshire, England
10
Excellent value for money very clean and an excellent location!
Pros:

The Hotel was very clean throughout and the staff are very attentive, will definitely go back!

2026-03-02 • via Tripadvisor
J
Julia • couple • gb
7
Nice updated rooms . Quiet location on sea front .
Pros:

Nice room, updated and very clean . Staff were more courteous and professional than previous visit . Friendly and helpful.

2026-03-02 • via Nuitee
J
jvic • solo_traveller • ro
9
excelent hotel, very clean and good location
Pros:

The hotel is in a very beautiful building, the rooms are spacious enough (I had a single room), very clean. The staff was very friendly and helpfull. The restaurant has a large variety of food and drinks and a very nice view towards the beach. Location is ideal - on the other side of the street from the beach, with a bus station (Central Promenade) less than 5 minutes away. The shopping area is about 5-10 minutes walking away.

Cons:

Nothing to mention here.

2026-02-25 • via Nuitee
J
John • solo_traveller • gb
10
We stay here quite a lot and put up with the lack of a car park
Pros:

Excellent hotel

Cons:

Car parking

2026-02-23 • via Nuitee
H
Heila • couple • za
5
Receptionist was very help full.
Pros:

It was on beach Road

Cons:

The TV was not working!!

2026-02-23 • via Nuitee
E
evewN8264NF • Friends getaway
10
Valentine's Treat overnight stay
Pros:

My husband and I booked this hotel for an overnight stay with entry to their Robbie Williams tribute event for a Valentines treat with two other couples. We requested a sea view room which had a great view of the water and Douglas Bay. The room was big, comfortable and clean. The tribute event included a carvery and a disco. The event was really well organised. The food was great and the hotel catered for the two vegetarians in our group. The staff were really attentive, very pleasant and polite. We would definitely recommend this hotel particularly for their organised event evenings.

2026-02-17 • via Tripadvisor