Holiday Inn Chicago - Schaumburg by IHG

Hotels
•
IHG
7.9 (178 reviews)
1998 North Roselle Road, Schaumburg, Illinois, 60195 , Schaumburg , US
+1 847-885-0101

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Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
Health club
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Convenient location near highways, malls and attractions
Friendly and helpful staff (several mentions)
Clean rooms reported by many guests
Comfortable beds and bedding
Safe parking
Notable excellent server in dining (Valerie)
Early check-in accommodated in at least one case
Cons:
Recurring cleanliness issues (hair in shower, stained carpets, sheets not changed)
Pool and bar closures / amenities under maintenance
Slow or unhelpful housekeeping and front desk experiences
A/C problems (noisy or went cold)
Abysmal WiFi reported
Slow elevators
Missing in-room items (hairdryer, insufficient towels/coffee)
At least one canceled reservation reported

Categories

Cleanliness
6
Recurring complaints about hair in showers, stained carpets, bedsheets not changed on some stays and visible dirt reduce cleanliness scores despite several reviews noting clean rooms.
Service
9.5
Mixed reports but many mentions of friendly, helpful staff and an outstanding server (Valerie); some front desk and checkout interactions were poor but overall service impressions were frequently positive.
Location
9.2
Multiple guests praised the convenient location near highways, malls, restaurants and attractions (e.g., Medieval Times), making location a strong positive.
Room Quality
7
Room quality is mixed: comfortable beds and modern rooms for some guests, but issues reported with noisy or faulty A/C, broken window, carpeting stains and inconsistent housekeeping.
Amenities
6.5
Several amenities problems: frequent reports of the pool/bar being closed for maintenance, no hairdryer in at least one room, and complaints about abysmal WiFi.
Value for Money
7
Some guests felt the room was not worth the price given cleanliness and amenity shortcomings, while others found convenience and cleanliness acceptable for short stays.
Food and Beverage
9
Limited mentions overall but strong praise for server/service in dining; however bar closures and minimal in-room coffee provisions were noted by some guests.
Overall Experience
9
Overall impressions are mixed but tilt positive: many guests report pleasant stays, cleanliness and convenience, though a consistent subset experienced housekeeping, amenity and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Recreational Opportunities:
Enjoy the health club, indoor pool, and spa tub at the hotel.

Dining Options:
Dine at the hotel's restaurant or enjoy room service and the bar/lounge.

Business and Event Facilities:
Utilize the complimentary wired internet access, business center, and conference space.

Book your stay at Holiday Inn Chicago - Schaumburg, an IHG Hotel for a perfect blend of leisure and business amenities.

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 178 reviews
Cleanliness: 6
Service: 9.5
Location: 9.2
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
A
Anusha
4
Pros:

Maintenance service could be better, we didn’t get room service for 3 days long stay

2025-10-12 • via Nuitee
E
Ebonye
6
Pros:

I can tell the bed Linens were not changed there were hairs and crumbs and things of that nature on the beds. The shower water went completely cold, ice cold, and I told the front desk. All they said was sorry about that and did nothing to resolve the issue.

2025-10-12 • via Nuitee
W
William • family
6
Pros:

The property was clean for the most part. The property could use some updates. The a/c was not functioning properly but worked. The desk clerk at checkout was not very pleasant. I usually get a itemized bill receipt but I didn't. The elevators were extremely slow. The beds and bedding were comfy. The carpets had stains and hair was still in the shower from previous customers. It wasn't the IHG level that I am accustomed to.

2025-10-12 • via Nuitee
M
Mykia • family_with_children
4
Pros:

I wasn’t able to check into my room until after 5pm when check-in is at 3pm. I was told housekeeping was in there. Only to get in the room and there was a broken window. The bar was closed and so was the pool. My over experience wasn’t a good one.

2025-10-12 • via Nuitee
T
Tonya • family
10
Pros:

We only stayed for one night, but the room was perfect. Everything was clean and we had no problem checking in or out. Very convenient to all of the activities we were doing.

2025-10-11 • via Nuitee
C
Cameron • partner
6
Pros:

Abysmal WiFi.

2025-10-11 • via Nuitee
D
Dhairya
2
Pros:

Parking was safe but not worth spending this amount of money for this type of room ! It didnt had a hairdryer also

2025-10-08 • via Nuitee
V
Veronica
10
Pros:

It was awesome. Clean, modern, friendly staff. Would definitely go back. :)

2025-10-05 • via Nuitee
R
Rachel • family
10
Pros:

Our server Valerie was absolutely amazing and friendly. She was attentive and we enjoyed chatting with her. ❤️

2025-10-05 • via Nuitee
D
Deborah
6
Pros:

Room was only cleaned once including emptying garbage which I left by the door to be emptied. Even a budget hotel empties the garbage and checks the room daily. Not impressed.

2025-10-01 • via Nuitee
S
Sonia
10
Pros:

Clean room

2025-09-29 • via Nuitee
M
mike
2
Pros:

They canceled my reservation

2025-09-23 • via Nuitee
G
Ginette
10
Pros:

The staff was very helpful , informative and ready to give you great service with a smile

2025-09-23 • via Nuitee
M
Mattie • family_with_children
10
Pros:

Pool is closed for maintenance and repairs which wasn’t stated at time of booking. The room is very clean and comfortable!

2025-09-22 • via Nuitee
L
Linda • family
10
Pros:

I had a wonderful stay with my sister and besties this past weekend. Hotel is very clean with ample parking and accessible to major highways. I couldn’t have asked for a better location for my short stay. Thank you for making my stay so comfortable and peaceful! Until next business/pleasure trip so long Chicago!

2025-09-22 • via Nuitee
D
Donna
10
Pros:

I am thrilled they let me check in early. I came for my DNP graduation wirh my son. I am disappointed there were only two towels in the room, one regular coffee pod. I could have gone downstairs and asked for more but I chose not to. I booked a hotel with a po but it was closed and if you book a roo. Wirh more than one person for more than one day, why do you need to adk for badic essential item. The units air conditioner was loud, the room with a view and sound of a busy highway.

2025-09-21 • via Nuitee
D
Daniel
10
Pros:

Great

2025-09-13 • via Nuitee
T
Taylor • family_with_children
10
Pros:

We love to stay here when we go to medieval times. Three min drive from there. Always friendly safe area. Close to mall and restaurants

2025-09-09 • via Nuitee
O
Olakunle • family
10
Pros:

Highly recommended

2025-09-01 • via Nuitee
V
Verified traveler
10
Pros:

Nice hotel. Clean.

2025-08-31 • via Nuitee