SureStay Plus by Best Western Enterprise

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (272 reviews)
1200 Highland Ave , Enterprise , US
+1 541-426-2700

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, specific praise for 'Mike')
Good breakfast (though sometimes limited)
Excellent location and mountain views
Spacious rooms and comfortable stays for many guests
Cons:
No elevator / many stairs to upper floors
Hot tub frequently out of order or not working
Inconsistent cleanliness; reports of musty/moldy odors
Dated rooms or worn mattresses; breakfast items running out

Categories

Cleanliness
7.4
Mixed reports: several guests praised clean rooms, but multiple reviews mention musty/moldy odors, carpets smelling of mold, and inconsistent maid service.
Service
9.9
Strongly positive overall: numerous comments call out very helpful, friendly staff (specific praise for 'Mike' and attentive front desk), though one review noted rude staff.
Location
9.7
Very positive: excellent hilltop location with mountain views and convenient access to local attractions; many guests highlighted the views and quiet setting.
Room Quality
7.8
Mixed: some rooms described as comfortable and spacious, others noted dated bathrooms, dim rooms, and worn mattresses (deep depression in king noted).
Amenities
7.1
Below average: repeatedly mentioned issues include no elevator, hot tub frequently out of order or cold, vending machine out of order, strong chlorine smell near pool, and limited in-room water/amenities.
Value for Money
7.1
Mixed to negative for some guests: a number of reviewers felt the hotel was overpriced or 'not worth the money,' while others accept it as the area's primary option.
Food and Beverage
8.6
Generally positive but inconsistent: breakfast is often called 'good' or fine, but reviewers report limited choices, items running out, and minimal pastry selection (mostly bagels).
Overall Experience
9.6
Generally favorable: many repeat guests and positive stays due to staff, location, and views, tempered by recurring issues (hot tub, elevator, occasional maid/cleaning problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 19:22

Property Description

Spectacular Views
Perched atop a hill overlooking the Wallowa Valley and Eagle Cap Mountains, SureStay Plus by Best Western Enterprise offers breathtaking views that will leave you in awe.

Convenient Location
Situated near the highway and Enterprise, our hotel provides easy access to all the attractions in the area, making it an ideal choice for travelers looking for a central and well-connected place to stay.

Full Amenities
With 53 rooms equipped with all the necessary amenities, a relaxing pool, and a rejuvenating spa, we ensure that your stay with us is comfortable and enjoyable.

Book your stay at SureStay Plus by Best Western Enterprise now and experience the perfect blend of comfort, convenience, and stunning views!

Important information:

Please note the property only accepts dogs in designated pet-friendly rooms. Contact the property in advance for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDT

Location

Guest Reviews

8.4
Based on 272 reviews
Cleanliness: 7.4
Service: 9.9
Location: 9.7
Room Quality: 7.8
Amenities: 7.1
Value for Money: 7.1
Food and Beverage: 8.6
Overall Experience: 9.6
S
Synthia • family_with_children • us
5
It was okay
Pros:

we did not have the breakfast

Cons:

more handicap facilities
quiet neighbors
handicap shower

2026-11-04 • via Nuitee
D
Dan • couple • us
9
2026-10-24 • via Nuitee
L
Laura • solo_traveller • us
9
2026-10-17 • via Nuitee
L
Lance • solo_traveller • us
10
. Great people, clean rooms with better lighting than most, good breakfast.
Pros:

Staff was excellent, helping us make a necessary change.

Cons:

Hot tub was out of order and vending machine was out of order, two things we were planning on taking advantage of.

2026-10-10 • via Nuitee
R
Rebecca • solo_traveller • us
7
2026-10-08 • via Nuitee
H
Holly • solo_traveller • us
5
Stay somewhere else
Pros:

Staff were helpful.

Cons:

No elevator. 20 steps to 2nd floor. Hot tub was cold and not working

2026-09-17 • via Nuitee
B
Bajira • solo_traveller • us
7
2026-09-13 • via Nuitee
P
Patrick • solo_traveller • us
6
It was okay . . . and there really isn't an alternative in Enterprise.
Pros:

the breakfast was fine, and the place had a nice appearance, with friendly service.

Cons:

The property is a bit old and tired, in need of a good upgrade. My room smelled slightly of a smoker, though not too bad. The bed was bad . . . definitely time for new mattreses . . . my king bed had a deep depression where everyone must sleep. The mattress was not good.

2026-09-13 • via Nuitee
A
Arnold • couple • us
8
We love the location and the hot tub
Pros:

The breakfast was good and the breakfast area was very clean.

Cons:

There wasn't an elevator to get upstairs...which made it hard to get all of our luggage to the room.

2026-09-09 • via Nuitee
D
Denise • couple • us
9
2026-09-08 • via Nuitee
K
Ken • solo_traveller • us
8
2026-08-30 • via Nuitee
D
David • extended_group • us
9
We had a great visit.
Pros:

Nice room. Great people. Great view.

Cons:

The breakfast buffet kept running out of food. Not nearly as many choices as in the past. We have stayed there many times. Maid service was marginal. We stayed 3 nights. After the first day the beds weren't made. The 2nd day the beds were very poorly made. Not up to past standards.

2026-08-20 • via Nuitee
G
Gregory • extended_group • us
7
Only place to stay in area built after 1900’s
Pros:

Free breakfast

Cons:

Over priced.

2026-08-02 • via Nuitee
C
Cristian • couple • ro
10
Good spot, good people
Pros:

For a one-night transit hotel, it's more than you need. Mike at the front desk does an amazing job. He handled the issues I ran into that day with so much professionalism. He truly knows what customer service means—he is extremely attentive, kind, and helpful. When you meet people like him, you definitely want to come back

2026-07-23 • via Nuitee
D
Debi • couple • us
9
Location and views excellent!!
Pros:

Location and cleanliness of our room was very good

Cons:

The tv in the sitting room only got one channel

2026-07-18 • via Nuitee
L
Laura • solo_traveller • us
7
Convenient place to stay
Pros:

Great quiet, location just on the outskirts of Enterprise, up on a hill with gorgeous views. Room was very spacious with plenty of space to put luggage. Staff was very friendly and breakfast was served promptly right before 6:00 AM.

Cons:

The bathroom was a little dated, cramped, and needed a little maintenance TLC (the bathroom sink was slow to drain). Some of the towels were coming apart at the edges. The room was also on the naturally darker side - even with all the lights on and curtains open, it was very dim.

2026-07-13 • via Nuitee
A
Allen • couple • us
1
Not worth the money. Go some where else.
Pros:

Nothing to like at this property. 0 stars. Waste of money. Has the Best Western name on it. But it is not a Best Western. Do not stay here.

Cons:

Staff is rude, hotel is dirty, carpets smell like mold. Our room had a horrible musty odor smell. If you have allergies. Don’t stay here. Breakfast is garbage, if you can even call it breakfast. Leave a do not disturb sign on the door they still knock. Don’t look up, you’ll see all of the water stains from water leaks in the roof/ceiling. Hot tub is warm bath water temps. Not a hot tub.

2026-07-08 • via Nuitee
S
Susan • couple • us
8
2026-07-02 • via Nuitee
S
Susan • couple • us
8
Cons:

For the cost of an overnight I would have expected an elevator.

2026-07-02 • via Nuitee
M
Michael • couple • us
8
2026-07-01 • via Nuitee