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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Karaoke
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Non-smoking throughout
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Beach club nearby (surcharge)
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Beach toys
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Stunning River Views and Mediterranean Dining
Experience the beauty of South Shields at The Little Haven Hotel, where you can enjoy picturesque river and beach views. Indulge in Mediterranean cuisine at the on-site restaurant and unwind at the bar.
Comfortable Rooms with Balconies
Relax in well-equipped rooms featuring flat-screen TVs, desks, and private bathrooms with complimentary toiletries. Upgrade to a room with a balcony for a breathtaking view of the surroundings.
Convenient Location and Amenities
With a 24-hour front desk, garden, shared lounge, and free WiFi, we ensure a seamless stay. Start your day with a delicious continental or full English breakfast at the Boardwalk Restaurant.
Book now for a memorable stay at The Little Haven Hotel, just moments away from Arbeia Roman Fort & Museum and a short drive from Newcastle city centre.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for £6 per person per night when using an available cot.
Children up to and including 15 years old stay for £10 per person per night when using an available extra bed.
People 16 years old and over stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location and staff
Breakfast and the cost
Nice views. Not too far from the restaurants
We saw a small bar in reception, we first thought were not drinking there. Not realising when we went for breakfast there was a bar in the conservatory.
Was not told about the layout, but maybe we should have had a nosey around.
room was warm, all clean and had a bath which is good. Wi-Fi also quick. Tea and coffee selection in the room, but only bog standard instant coffee and tea
Receptionist was great, however breakfast and the staff were really disappointing, seemed like they didn't want to be there and had not cleared any tables despite it being quite early in the morning. had to remind her of getting us tea and I didn't even bother asking for coffee as machine looked out of order
Good location.
Bed was uncomfortable. Breakfast was just ok.
A great and enjoyable evening at the hotel, light refreshments were most enjoyable and staff were most welcome and efficient with their service. Would certainly use the hotel in the future.
We attended the South Shields Suite for our Mam's wake.
The room was set out well, a nice bright room and the food was exceptional.
The favourites were the cod bites and the pasties.
It was a lovely venue for a tribute to her and everyone enjoyed the afternoon.
It was lovely quite, views lovely and staff were so welcoming.
Nothing
Staff very helpful and place was nice and relaxing
Bigger TV in room
Patio vieta labai gera
Oras
Fantastic location. Clean with friendly staff.
A little dated in some areas. Needs some work done
Lovely views, clean and quiet hotel. Friendly and attentive staff. Good food in the hotel restaurant with breakfast included in the price of the stay. Free parking with your stay a real bonus so you can leave the car when exploring the beachfront walks.
Great hotel food very good
Fantastic location
Staff excellent
All good
Great location friendly staff
Bathroom needed som TLC
It was beautiful !!
So clean ! Especially as it is listed as a dog friendly hotel . We don’t have dogs so we were worried about this but didn’t have to !
Nothing to report during our stay that was a concern
Excellent all round thank you
Brillant
Nice clean spacious room ,good views, friendly staff and evening meals and breakfasts very good value for money,big car parking area
nothing really
Everything. The building the view the location.
Great big huge breakfast. This was a treat for my husbands Birthday. So lovely amazing views.
We had several problems with our lovely room. It had a huge bed and magnificent views, but several things didn't work. Quite a few things ! The receptionist Jeanjui and her husband Tom were marvellous. So kind rushing about fixing things, housekeeping came in on her day off, the staff was exceptional. They even gave my husband a bday gift. They handled a difficult situation kindly and professionally and in a way it made our visit. Fabulous
The view
Ants in the drink we were served, poor service at breakfast
We paid £1000 for a post-funeral gathering to honor my late wife. What was meant to be a loving, ultimate coffee afternoon was ruined by a shocking lack of care.
**Service failures included:**
* A severe lack of basic necessities, such as enough plates for guests.
* No music was played until guests were leaving.
* Issues with the photo display.
* Only one overwhelmed junior staff member was available.
Although we paid extra for a dedicated coffee service to prevent guests from needing to visit the bar, the service was extremely slow. As a result, many guests had to purchase their own coffee before leaving, and some did not receive any coffee at all.
Crucially, management never once visited our event to ensure everything was satisfactory, despite the sensitive nature of the day. Our multiple attempts to raise issues were ignored, and a subsequent formal complaint was met with dismissive excuses.
The lack of attention and professionalism from the management compounded our pain and turned a difficult day into a stressful ordeal. I used this venue 8 years ago after my dad's funeral and the service and care was excellent. I expected the same level of service but we were badly let down. There's no do-over for a day like this. Avoid this venue for any important event.
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