Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good view and restaurant
Friendly staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.7
Several reviews indicated issues with cleanliness, including a dirty glass and poor upkeep.
Service
9.7
Mixed feedback on service, with some reviews positively noting staff kindness, but needing improvement in reception.
Location
9.7
Positive aspects mentioned about the location, but some reviews suggested it could feel isolated.
Room Quality
9.2
Some rooms were appreciated, but particular criticisms on noise and maintenance were noted.
Amenities
9.7
The amenities themselves received some positive remarks, but concerns regarding functionality were also noted.
Value for Money
8.2
Specific mention of the hotel not providing good value compared to past experiences.
Food and Beverage
9.2
Food received mixed reviews; while some praised it, there were issues noted during breakfast.
Overall Experience
10
Overall experiences were positive, despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:39

Property Description

Scenic Mountain Views and Relaxing Amenities

Luxurious Chalets and Suites
Indulge in the breathtaking mountain views from your private balcony or spa bath. Choose themed suites or cozy chalets with a fireplace and air-conditioning for a perfect stay.

Delicious Dining Options
Start your day with a delightful breakfast buffet offering fresh fruits and local delicacies. Explore regional specialties at the restaurant or opt for special diet menus available through room service.

Convenient Location and Complimentary Services
With free WiFi, private parking, and a range of facilities including outdoor and indoor pools, sauna, and games room, Hotel Pousada Shangri-la ensures a memorable stay. Book now to experience serenity amidst nature.

Check-in and check-out hours:
Check-out: 03:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 2 years old to 3 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 148 reviews
Cleanliness: 8.7
Service: 9.7
Location: 9.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 10
G
Getulio • solo_traveller • br
9
2026-05-16 • via Nuitee
I
Iorrani • solo_traveller • br
10
Melhor pousada de Serra Negra
Pros:

Excelente acomodação, funcionários educados e prestativos, comida excepcional e uma paisagem linda.

2026-05-16 • via Nuitee
A
Anelise • family_with_children • br
10
Maravilhoso
Pros:

Tudo, lugar limpo e aconchegante, refeição perfeita

2026-05-15 • via Nuitee
B
Bruna Leticia • couple • br
10
Excelente não dá vontade de vir embora, atendimento, e comida incríveis. Lugar de paz e tranquilidade extremamente chic
Pros:

Quarto enorme, comida deliciosa. Atendimento excelente principalmente do Sorriso, que nos atendeu muito bem desde o início de nossa estadia, nos dando muitas dicas principalmente sobre a sua especialidade de vinhos e pratos.

2026-05-14 • via Nuitee
C
Carlos Daniel • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada

2026-05-14 • via Nuitee
L
Lucas • couple • br
10
2026-05-10 • via Nuitee
R
Rogerio • couple • br
9
2026-05-07 • via Nuitee
S
Silva • solo_traveller • br
10
2026-05-06 • via Nuitee
L
Lauane • couple • br
9
Além de ser um lugar muito lindo, um sossego absoluto, café da manhã com um vista incrível, lugar pet friendly. Voltarei
Pros:

A vista principalmente

Cons:

A cama poderia ser mais confortável.

2026-05-06 • via Nuitee
A
André • couple • br
1
Decepcionante
2026-05-03 • via Nuitee
R
ROGERIO • couple • br
10
2026-05-02 • via Nuitee
V
Vita • couple • br
10
2026-05-01 • via Nuitee
D
Diana • couple • br
10
2026-04-30 • via Nuitee
H
Heitor • solo_traveller • br
5
2026-04-28 • via Nuitee
R
Rafael • couple • br
10
2026-04-19 • via Nuitee
I
Isabela • couple • br
9
2026-04-18 • via Nuitee
C
Caroline • couple • br
7
Lugar lindo e com ótima energia, mas peca e alguns pontos fundamentais
Pros:

A decoração do quarto é impecável, a vista é incrível, móveis novos, banheira funcionando 100% é tudo muito limpo e a cama muito confortável

Cons:

Infelizmente a acomodação possui um cheiro muito forte de esgoto tanto no quarto, ficando pior no banheiro, sentimos falta também de algum lugar para apoiar a taça de vinho na banheira, e de noite podemos ouvir toda a parte hidráulica dos outros quartos próximos o que trás um desconforto.

2026-04-14 • via Nuitee
J
josiane • couple • br
10
2026-04-11 • via Nuitee
H
Helio • family_with_children • br
9
Pros:

Do silêncio, da alimentação, da vegetação e do conforto.

Cons:

Poderiam deixar dois conjuntos de toalha de banho no Quarto.

2026-04-09 • via Nuitee
I
Ilana • family_with_children • br
10
Pros:

Cama e quarto muito confortável e bem arrumado.
Funcionários bem educados e solícitos. Um ótimo lugar para descansar e renovar as energias!

2026-04-07 • via Nuitee