Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Garden
See all facilities

Review Highlights

Pros:
Good view and restaurant
Friendly staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.7
Several reviews indicated issues with cleanliness, including a dirty glass and poor upkeep.
Service
9.7
Mixed feedback on service, with some reviews positively noting staff kindness, but needing improvement in reception.
Location
9.7
Positive aspects mentioned about the location, but some reviews suggested it could feel isolated.
Room Quality
9.2
Some rooms were appreciated, but particular criticisms on noise and maintenance were noted.
Amenities
9.7
The amenities themselves received some positive remarks, but concerns regarding functionality were also noted.
Value for Money
8.2
Specific mention of the hotel not providing good value compared to past experiences.
Food and Beverage
9.2
Food received mixed reviews; while some praised it, there were issues noted during breakfast.
Overall Experience
10
Overall experiences were positive, despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:39

Property Description

Scenic Mountain Views and Relaxing Amenities

Luxurious Chalets and Suites
Indulge in the breathtaking mountain views from your private balcony or spa bath. Choose themed suites or cozy chalets with a fireplace and air-conditioning for a perfect stay.

Delicious Dining Options
Start your day with a delightful breakfast buffet offering fresh fruits and local delicacies. Explore regional specialties at the restaurant or opt for special diet menus available through room service.

Convenient Location and Complimentary Services
With free WiFi, private parking, and a range of facilities including outdoor and indoor pools, sauna, and games room, Hotel Pousada Shangri-la ensures a memorable stay. Book now to experience serenity amidst nature.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 03:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 2 years old to 3 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 183 reviews
Cleanliness: 8.7
Service: 9.7
Location: 9.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 10
M
Marcia • solo_traveller • br
7
Gostei, mas vale ressaltar que os apartamentos são no subsolo e o acesso é complexo em dia de chuva e chegada com bagage
Pros:

Localização do hotel

Cons:

Quarto extremamente escondido - difícil locomoção (3 lances de escadas) com mala de viagem e chuva é bem caótico.

2026-07-25 • via Nuitee
M
Marcia • couple • br
7
2026-07-25 • via Nuitee
G
GIZELE • couple • br
10
2026-07-18 • via Nuitee
O
Otávio • solo_traveller • br
10
Pros:

O quarto é extremamente aconchegante.

2026-07-15 • via Nuitee
C
Cassio Roberto • couple • br
1
Cuidado para não ser maltratado aqui
Pros:

Muito cuidado ao marcar qualquer viagem para este local, qualquer problema que você terá eles não terão empatia para resolver.

Cons:

Gerência do local não tem empatia para resolver os problemas muito cuidado com a hospedagem nesse local.

2026-07-14 • via Nuitee
K
Karolainy • couple • br
10
O lugar é lindo e aconchegante, a comida é maravilhosa, os funcionários muitos simpáticos e prestativos.
Pros:

Tudo impecável

Cons:

Havia uma sujeira debaixo da cama e uma sacola com lixo. Só vimos no momento que estávamos saindo, pois meu batom caiu debaixo e precisei pegar. Mas todo o resto do ambiente estava limpo.

2026-07-14 • via Nuitee
F
Fernando • couple • br
10
2026-07-13 • via Nuitee
F
Flavio • couple • br
9
Excelente projeto em meio a natureza!
Pros:

Banheiro amplo, chuveiro excelente, colchão confortável.

Cons:

Barulho da estrada que passa logo ao lado ao chalé e da obra em terreno próximo.

2026-07-10 • via Nuitee
C
Carlos Eduardo • couple • br
9
2026-07-08 • via Nuitee
E
Eduardo Vannuncci • couple • br
10
2026-07-07 • via Nuitee
S
Silva Batista • couple • br
9
2026-07-07 • via Nuitee
A
Alessandra C. • couple • br
10
Pros:

Experiência maravilhosa! Vista espetacular, cercada por muito verde, acomodações confortáveis, café da manhã delicioso e restaurante excelente. Tudo impecável. Super recomendo!!

2026-07-06 • via Nuitee
R
Renata • couple • us
10
Hotel maravilhoso, voltaremos em breve com certeza!
Pros:

Tudo perfeito!!!

Cons:

Não tem nada de que não gostamos.

2026-07-06 • via Nuitee
N
Néia • couple • br
10
Tudo perfeito
2026-06-30 • via Nuitee
R
Renan • extended_group • br
9
Pros:

Área comum bem grande e diversificada, Restaurante Excelente.

Cons:

O quarto precisa de alguma manutenções pequenas.

2026-06-29 • via Nuitee
L
Luis Alberto C • couple • br
10
Foi tudo ótimo
2026-06-29 • via Nuitee
L
Letícia • family_with_children • br
4
Pros:

A pousada é linda e a comida muito boa. Os funcionários do restaurante são excelentes, especialmente o Jô, que foi super atencioso.

Cons:

O quarto estava cheirando xixi de cachorro e a recepcionista foi super grossa do dia que chegamos.

2026-06-29 • via Nuitee
J
João Carlos • couple • br
10
2026-06-25 • via Nuitee
L
Luiz Carlos • solo_traveller • kr
10
2026-06-20 • via Nuitee
P
Pestana • solo_traveller • br
8
Pros:

O local tem uma vista muito bonita.

Cons:

O deslocamento dentro da pousada, feito por escadas.

2026-06-11 • via Nuitee