Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Safety deposit box
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good view and restaurant
Friendly staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.7
Several reviews indicated issues with cleanliness, including a dirty glass and poor upkeep.
Service
9.7
Mixed feedback on service, with some reviews positively noting staff kindness, but needing improvement in reception.
Location
9.7
Positive aspects mentioned about the location, but some reviews suggested it could feel isolated.
Room Quality
9.2
Some rooms were appreciated, but particular criticisms on noise and maintenance were noted.
Amenities
9.7
The amenities themselves received some positive remarks, but concerns regarding functionality were also noted.
Value for Money
8.2
Specific mention of the hotel not providing good value compared to past experiences.
Food and Beverage
9.2
Food received mixed reviews; while some praised it, there were issues noted during breakfast.
Overall Experience
10
Overall experiences were positive, despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:39

Property Description

Scenic Mountain Views and Relaxing Amenities

Luxurious Chalets and Suites
Indulge in the breathtaking mountain views from your private balcony or spa bath. Choose themed suites or cozy chalets with a fireplace and air-conditioning for a perfect stay.

Delicious Dining Options
Start your day with a delightful breakfast buffet offering fresh fruits and local delicacies. Explore regional specialties at the restaurant or opt for special diet menus available through room service.

Convenient Location and Complimentary Services
With free WiFi, private parking, and a range of facilities including outdoor and indoor pools, sauna, and games room, Hotel Pousada Shangri-la ensures a memorable stay. Book now to experience serenity amidst nature.

Check-in and check-out hours:
Check-out: 03:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 2 years old to 3 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 127 reviews
Cleanliness: 8.7
Service: 9.7
Location: 9.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 10
R
Renato Octávio • couple • br
10
Lugar muito lindo nos detalhes de cada ambiente, flores muito bonitas e decoração aconchegante.
Pros:

Ambiente é muito bonito, decoração e o jardim.

Cons:

Faltou uma academia de musculação, e o café poderiam incluir de melhor qualidade. Por que na região tem diversas fazendas de café, e no café da manhã ofereciam um bem ruim.
Poderiam ter mais atrações para interagir com meu cachorro.

2026-03-17 • via Nuitee
L
Lorenzo • couple • br
10
2026-03-17 • via Nuitee
R
Rogerio • family_with_children • br
1
Pros:

Vista apenas.

Cons:

Falta de cordialidade da equipe, restaurante caro e sem sabor!

2026-03-17 • via Nuitee
R
Richard • family_with_children • br
10
Pros:

Ambiente muito bom !

2026-03-16 • via Nuitee
N
Nogueira • couple • br
10
Excelente
Pros:

Super aconchegante o quarto e o atendimento muito bom !

Cons:

A televisão travava e não dava para assistir, mas nada demais

2026-03-16 • via Nuitee
W
Walter • extended_group • br
9
Pros:

Sossego e o restaurante

2026-03-15 • via Nuitee
E
Eliane • extended_group • br
10
2026-03-11 • via Nuitee
M
Mara Regina • family_with_children • br
9
Maravilhoso
Pros:

A pousada é maravilhosa, paisagem deslumbrante, o restaurante tbm é lindo com bastante variedades. Cama muito confortável, roupas de cama e banho muito limpas.

Cons:

A única coisa que não gostei é que o nosso quarto ficava num lugar que tinha muitos lances de escadas e no quarto falta abajur pra ter uma luz mais aconchegante. Até tinha spots mas acendiam simultaneamente com a luz do teto.

2026-02-25 • via Nuitee
A
ANA MARIA • couple • br
7
Pros:

café da manhã excelente, várias opções de pães, queijos, geleias, lugar tranquilo.

Cons:

faltou um pouco de organização com os colaboradores, as mesas faltavam talheres e demora para limpar as mesas para ficarem disponíveis, mas os garçons são gentis. E também da falta de bom senso dos donos dos pets , que não recolhem as fezes dos animais e ficam espalhadas pelas passagens.

2026-02-23 • via Nuitee
A
Adriana • family_with_children • br
10
2026-02-22 • via Nuitee
V
Vanessa Melaine dos • couple • br
10
2026-02-11 • via Nuitee
C
Cardoso • couple • br
10
Especial
Pros:

O lugar é lindo

Cons:

Nada a reclamar

2026-02-10 • via Nuitee
P
Paulo • couple • br
9
2026-01-25 • via Nuitee
E
Eiyson • family_with_children • br
10
Muito boa.
Pros:

Local me surpreendeu positivamente , bem atendido.

Por esta com criança pedimos se possível pra antecipar nossa entrada onde fomos atendidos.

Local lindo , paisagem linda da Serra.

Café da manhã impecável.

2026-01-19 • via Nuitee
R
Roberto Macoto • couple • br
8
Pros:

Adorei tudo, comida, cuidados com o paisagismo, ambientes, localização, tudo muito bom!

Cons:

Estava frio e o chuveiro não esquentou o suficiente, tive até uma hipotermia
Havia solicitado o kit mimo I, mas não foi providenciado nada, então no final pedimos o cancelamento

2026-01-19 • via Nuitee
A
Ana Carolina • couple • br
10
2026-01-19 • via Nuitee
L
Larissa • couple • br
7
2026-01-18 • via Nuitee
B
Bruno • family_with_children • br
10
2026-01-16 • via Nuitee
M
Matheus • family_with_children • br
10
Cons:

Barulho do caminhão de recolhimento de esgoto e da fábrica perto da propriedade.

2026-01-14 • via Nuitee
S
Stefane • family_with_children • br
10
2026-01-12 • via Nuitee