Zylan Colombo

バスルームにゴキブリが出た。
薬を撒いたり色々やってくれたが、死ななかった。それだけが欠点。

So noisy!!! No sound proofing in room. I could hear every scrape of chair above and below.

The bed was a bit hard....

It looked like top notch luxury, but wasn't good value considering difficulties sleeping (the point of a hotel room!!)

The AC in our room was not working so we could not enjoy the facilities of our Deluxe room. The bathroom in the deluxe is also very spacious but they need to make better use of that space- simple hooks on the walls or shelves would provide more convenience. Check in was slow and breakfast service even slower if you choose to eat at their restaurant. The dining service at lunch/dinner is better. Light were completely off in the common areas after midnight and we couldn't have any switched on request as we had to leave for the airport at 430am and we couldn't see anything stepping outside our rooms. The rooftop pool was too small but is a nice place to hang out for drinks. The Japanese restaurant is nice, decent sushi, katsu chicken etc but seaweed salad was not proper seaweed salad.

As mentioned everything was great except the pool opening times - I was there for business so was out most of the day meaning I had to rush back to get to the pool before it closed - not a deal breaker but something to be aware of.

The less good - a few things:
- The hotel is branded as four stars but the rooms were three stars at the most. The room was fairly basic, granted it had all we needed for one night, but nothing special. No safe box. The aircon was rather loud which made it difficult to sleep and the fan looked like it was about to fall down (it shook a lot when it span). In contrast, there is an iPad that displays your name and various timings of restaurants and check out next to the door which seems unnecessary and trying too hard to be “techy” without clear benefit.
- The breakfast was sadly not up to expectations. They asked for dietary requirements upon our arrival to which we said one of us was vegan. They didn’t show us the menu but said some options would be available. On the morning, they presented a menu, and said they understood the dietary requirements and made us choose from the menu with assurance that what we had asked was dairy free which turned out, it wasn’t. The coffee was bad, the fruit which could have been served while we waited for our mains was delivered at the end and we were sat in an isolated and unattractive area of the hotel because they were setting up for an event that evening so the regular nice breakfast area was unavailable. All felt slow and inattentive which was a shame as that was our last meal before heading to the airport. The breakfast here is clearly catered towards western and felt less authentic and tasty than all other places we had been during our trip.
- The check in process could have been smoother - a new and inexperienced receptionist did our check in which took way longer than needed. It’s like they weren’t prepared for our arrival. The manager was around and was trying to be helpful but the delays didn’t make us feel very welcomed or relaxed.

Overall, Zylan hotel lacked the hospitality we had experienced in the rest of Sri Lanka.

There were two cockroaches in the sink the next morning, but I guess that is part of the wider Colombo experience.

Breakfast was okay, but some of the portions not very generous. We needed to take a tuktuk to get to the main sights, however this does mean the accommodation is lovely and quiet.