DoubleTree by Hilton Hotel Istanbul - Piyalepasa

Hotels
Hilton Worldwide
7.6 (112 reviews)
Kaptanpasa Mah., Piyalepasa Bulvari 5, Istanbul, 34440 , Istanbul , TR

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Excellent staff
Cleanliness exceeded expectations
Great overall experience
Cons:
Room quality was just ok
Value for money could be better
Food and beverage could improve

Categories

Cleanliness
8.18
Everything was excellent, cleanliness exceeded expectations.
Service
8.15
Everything was excellent, staff exceeded expectations.
Location
8.19
Standard quality for this hotel tier.
Room Quality
6.64
It was ok.
Amenities
8.17
Standard quality for this hotel tier.
Value for Money
6.63
Standard quality for this hotel tier.
Food and Beverage
6.68
Standard quality for this hotel tier.
Overall Experience
8.15
Great hotel, nothing to complain about.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:34

Property Description

Step into elegance at the DoubleTree by Hilton Hotel Istanbul - Piyalepasa, where luxury meets convenience in the heart of the city.

Recreation and Relaxation
Unwind after a day of exploring Istanbul in our rejuvenating hot tub and sauna. Let your cares fade away as you immerse yourself in pure relaxation, surrounded by sophisticated amenities.

Dining Delights
Satisfy your culinary cravings at our on-site restaurant, Monte, where international cuisine will tantalize your taste buds. Enjoy full breakfasts daily and unwind with a drink at our inviting bar/lounge.

Business and Event Facilities
With modern meeting spaces covering 5059 square feet, our hotel is perfect for business travelers and event planners. Stay connected with complimentary internet access and enjoy our supportive concierge services.

Don't miss the opportunity to experience unparalleled comfort in Istanbul—book your stay today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 112 reviews
Cleanliness: 8.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.17
Value for Money: 6.63
Food and Beverage: 6.68
Overall Experience: 8.15
A
Aynur solo_traveller de
8
Pros:

Hotel und Personal waren gut und sauber. Das Zimmer wurde tgl. gereinigt und die Handtücher wurden tgl. gewechselt.
Die Verbindung mit öffentlichen Verkehrsmitteln ist überall pragtisch und möglich.
Hotel hat tgl. Shuttlebus nach Taksim.
Das Frühstück und Abendessen waren gut. Wellnesbereich war auch gut. Preis-und Leistungsverhältnis ist auch gut.

Cons:

Im Hotel gab es in der Nacht Feueralarm, da ein Gast im Zimmer geraucht hat- Rauchen ist im Hotel verboten, steht auch überall-.
Alle Gäste ( Ältere, Kranke, Kinder usw.) sind mitten in der Nacht schnell rausgegangen, die Beleuchtung im Garten war sehr dunkel und sind einige gestolpert sogar gestürzt, hier ist die Beleuchtung verbesserungsbedürftig.
Solch ein Gast sollte dann sofort aus dem Hotel entlassen werden, jedoch wurde nicht.

2026-05-09 via Nuitee
E
Elina couple us
9
Great stay in a great location
Pros:

We enjoyed our stay at this hotel.
Esra, the manager, was super helpful in arranging a twin room for my parents, who arrived earlier than me. The service was great, and we had a lovely stay. We would definitely come back.

It was a family trip, so as always, we had to accommodate the needs of other family members - but we enjoyed it. In the mornings we would enjoy the breakfast time all together and would meet at the bar in the evening - super nice!

2026-05-08 via Nuitee
M
Mike solo_traveller au
9
Most enjoyable stay with very good staff
Pros:

Modern facilities and very clean

Cons:

Tinted mirrors in room made room darker and difficult to apply makeup

2026-05-07 via Nuitee
الحبيري solo_traveller kw
5
Pros:

مافي احد يستلم السياه لزم يدقو عليه و المصافط بفلوس و الاستقبلال منفس في الخروج

2026-05-07 via Nuitee
N
Nawaf couple sa
1
Pros:

الموقع جيد

Cons:

اولا الغرف ضيقة
ثانيا وهو الاهم السرير مزدوج ( لا يتسع الى شخصين ) ضيق للغاية
بالنسبة للدش بانيو وهذا شي قديم ويفترض تجديده

2026-05-05 via Nuitee
E
Emil family_with_children ro
7
per ansamblu a fost ok...personalul amabil si asta pentru noi a contat foarte mult
Pros:

hotelul curat, impunator...personal amabil, locatia ok.
lifturile foarte silentioase, jacuzzi si sauna bune....locatia aproape de un mall si magazin puma

Cons:

Cand am dat cautare am dat pt cazare cu mic dejuns si cina si ne-a aparut ca este aceasta locatie...am bifat aceasta optiune, dar probabil nu am fot ff atenta si cand am ajuns la hotel au zis ca nu erste nici o masa inclusa...
ca punct negativ este ca mobilierul este vechi...., la toaleta miroase a canal....si produsele de curatenie au un strident miros intepator
Raportul calitate/pret este mare...

2026-05-04 via Nuitee
A
Andres couple co
9
2026-05-02 via Nuitee
M
Milena extended_group bg
10
2026-05-02 via Nuitee
Y
Yelena extended_group us
7
Hope they have more management like Esra özpınar.
Pros:

Cosy looking. Beautiful hallway. Bed sheets clean and comfortable bed. Staff is friendly
Special thank to Esra özpınar Doble Three Manager . I think only this person are truly care about guests. She orange couple show for us and give great recommendations and booked nice restaurants.
We also ask for early check inn and she arranged that for us.
Communicate even when she was on her day off.

Cons:

We rent two rooms one was ok, in the great condition, but another needs definitely renovation. Room was flooded and look really not in the pleasant condition. Furniture was all covered with white stain same as bathroom counters. So I ask for replacement not room was available in check inn day.. they say room will available to show in afternoon but when we get back to the hotel the duty manager (man) was already out of his work. That was around 4:00pm
Ans since Esra has a day off nobody care !
We was there for 7 days
Morning buffet not gave much verities. Same food everyday.
Went to the spa, to use the pool you need to have a swimming hat, price not fix , the employees give different cost for swimming hat.
And drama start ;))) between them ;))
For me I got my cheapest cost ;)))

2026-04-30 via Nuitee
A
Ali couple nl
10
Goed
Pros:

Goed

2026-04-30 via Nuitee
F
Furkan solo_traveller nl
10
Mijn verblijf was uitstekend, vooral het personeel was zeer vriendelijk en aardig.
Pros:

Het personeel was uitstekend behulpzaam, ik ben heel mijn verblijf niks tekort gekomen.

Cons:

Niks

2026-04-30 via Nuitee
E
Erkan couple de
8
2026-04-30 via Nuitee
S
Sandor family_with_children gb
8
2026-04-28 via Nuitee
K
Kazem solo_traveller de
7
2026-04-28 via Nuitee
S
Sofie solo_traveller de
10
Frau Bengü und Herr Onur waren sehr Aufmerksam und nett.
Pros:

Frau Bengü und Herr Onur waren sehr Aufmerksam und nett.

2026-04-27 via Nuitee
D
DURSUN couple de
10
Tolle lage gutes personal
Pros:

Sehr gut

2026-04-27 via Nuitee
G
Gulzhanat family_with_children kz
10
Красивый комфортный отель. Всё очень понравилось
2026-04-26 via Nuitee
A
Adia Massokhna family_with_children fr
9
2026-04-26 via Nuitee
M
Mohammedi solo_traveller de
1
2026-04-22 via Nuitee
F
Fidel couple xk
10
Pros:

everything

2026-04-22 via Nuitee