DoubleTree by Hilton Hotel Istanbul - Piyalepasa

Hotels
•
Hilton Worldwide
7.6 (112 reviews)
Kaptanpasa Mah., Piyalepasa Bulvari 5, Istanbul, 34440 , Istanbul , TR
90-212-3114311

listing image 1
Show all photos

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Excellent staff
Cleanliness exceeded expectations
Great overall experience
Cons:
Room quality was just ok
Value for money could be better
Food and beverage could improve

Categories

Cleanliness
8.18
Everything was excellent, cleanliness exceeded expectations.
Service
8.15
Everything was excellent, staff exceeded expectations.
Location
8.19
Standard quality for this hotel tier.
Room Quality
6.64
It was ok.
Amenities
8.17
Standard quality for this hotel tier.
Value for Money
6.63
Standard quality for this hotel tier.
Food and Beverage
6.68
Standard quality for this hotel tier.
Overall Experience
8.15
Great hotel, nothing to complain about.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:34

Property Description

Step into elegance at the DoubleTree by Hilton Hotel Istanbul - Piyalepasa, where luxury meets convenience in the heart of the city.

Recreation and Relaxation
Unwind after a day of exploring Istanbul in our rejuvenating hot tub and sauna. Let your cares fade away as you immerse yourself in pure relaxation, surrounded by sophisticated amenities.

Dining Delights
Satisfy your culinary cravings at our on-site restaurant, Monte, where international cuisine will tantalize your taste buds. Enjoy full breakfasts daily and unwind with a drink at our inviting bar/lounge.

Business and Event Facilities
With modern meeting spaces covering 5059 square feet, our hotel is perfect for business travelers and event planners. Stay connected with complimentary internet access and enjoy our supportive concierge services.

Don't miss the opportunity to experience unparalleled comfort in Istanbul—book your stay today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 112 reviews
Cleanliness: 8.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.17
Value for Money: 6.63
Food and Beverage: 6.68
Overall Experience: 8.15
P
Perihan
10
Pros:

It’s my 5th time staying here and each time I leave wanting to go back! From the amenities to the rooms, to the workers everyone and everything is amazing. Especially a big thank you to Mr Servet for his kindness and great service, was a pleasure to meet him. Will definitely be returning again

2025-09-30 • via Nuitee
A
Abdinajib
10
Pros:

Everything was excellent, staff, cleanliness, and management all exceeded expectations.

2025-09-08 • via Nuitee
S
sultan
10
Pros:

Very nice hotel, recommended

2025-08-22 • via Nuitee
H
Hoormazd
8
Pros:

A

2025-08-13 • via Nuitee
D
Dilip • family
8
Pros:

It was ok

2025-08-04 • via Nuitee
M
Mohamed Ayman • family
10
Pros:

Great hotel nothing to complain about even if you try

2025-07-20 • via Nuitee
S
sophia • partner
10
Pros:

Really loved this beautiful hotel! The breakfast was absolutely amazing so delicious I always wake up so happy to come and enjoy the breakfast with such good food choices and traditional Turkish breakfast. Such a friendly team at reception and the waitress/waitors for breakfast too. The food is very good quality and delicious! Such a clean posh elegant hotel and local to Taksim which is great. Loved the rooms were so clean and beautiful views

2025-07-04 • via Nuitee
A
Anahita
10
Pros:

Very kind staff, caring Kerim helped a lot

2025-06-30 • via Nuitee
W
Willibald
10
Pros:

Overall, our hotel room provided a perfect balance of cleanliness, comfort, and modern elegance. It exceeded my expectations and made my one night stay a very enjoyable experience.

2025-06-22 • via Nuitee
N
nazrul
6
Pros:

Title: Inconsistent Front Desk, Subpar Breakfast – Exceptional Service from Delphine

As a frequent guest of five-star hotels, I rarely leave reviews—whether positive or negative. However, I believe it is important to share my recent experience at DoubleTree by Hilton Hotel Istanbul – Piyalepasa, as it involved both areas of concern and commendable service.

Upon arrival just after midnight, I was unexpectedly asked to provide a 100 EUR deposit for the minibar, which was surprising given that minibar charges are typically settled at checkout based on actual usage. Additionally, I inquired about a room upgrade, and was quoted 110 EUR by the night shift staff. He invited me to view the room the following morning before making a decision. However, when I returned the next day, a different staff member quoted 250 EUR for the same upgrade. This significant discrepancy in pricing and lack of internal communication was both confusing and unprofessional.

Unfortunately, my overall experience with the front desk staff was not positive. Their attitude lacked warmth and hospitality, and at times they gave the impression that they were above assisting guests. This is not the level of service I would expect from a Hilton-branded property.

The breakfast offering also fell short of expectations. The hot buffet was extremely limited, with no availability of basic items such as fried eggs, and overall selection did not meet the standard of a five-star hotel. This is an area that requires cl

2025-06-08 • via Nuitee
G
Gaurav
8
Pros:

Good

2025-05-25 • via Nuitee
M
Mokish
2
Pros:

The stuff could be a little nicer.

2025-05-19 • via Nuitee
H
Husam
10
my business trip to Istanbul
Pros:

amazing reception and services, clean and fast services, easy parking

2025-04-15 • via Nuitee
M
Melissa
10
Pros:

Amazing site

2025-01-29 • via Nuitee
B
Bayram • family
10
Pros:

Easy check in...welcoming staff...nice hotel.

2024-12-21 • via Nuitee
U
Umit
4
Pros:

Front desk was so rud they did ask me upfront payment, stayed lots of places but never had this experience before ….

2024-12-09 • via Nuitee
A
Alisen • partner
6
Pros:

Yes

2024-11-27 • via Nuitee
A
Antonio
10
Istanbul Stay
Pros:

Good price this time ofv year and walking distances to Istanbul Modern and Taksim Square. Also must see Dolmabahce Palace and ride an eve boat tour in Sea of Marmara.

2024-11-02 • via Nuitee
M
Mehdi • family_with_children
2
Pros:

They tried to charge me twice. While I already fully paid for my stay ahead of time, they charged my card again when I checked out. There is still a pending charge on my card statement and they are responding.

2024-08-30 • via Nuitee
K
Kristine • partner
8
Pros:

This hotel is in a great location, easy to catch the bus or call a taxi. Overall staff were helpful and eager to help, when we had some issues with dirty towels they helped and fixed the issue right away. Check in and check out were simple and room was quiet with good AC. Overall we liked staying here.

2024-07-15 • via Nuitee