DoubleTree by Hilton Hotel Istanbul - Piyalepasa

Hotels
Hilton Worldwide
7.6 (112 reviews)
Kaptanpasa Mah., Piyalepasa Bulvari 5, Istanbul, 34440 , Istanbul , TR

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Excellent staff
Cleanliness exceeded expectations
Great overall experience
Cons:
Room quality was just ok
Value for money could be better
Food and beverage could improve

Categories

Cleanliness
8.18
Everything was excellent, cleanliness exceeded expectations.
Service
8.15
Everything was excellent, staff exceeded expectations.
Location
8.19
Standard quality for this hotel tier.
Room Quality
6.64
It was ok.
Amenities
8.17
Standard quality for this hotel tier.
Value for Money
6.63
Standard quality for this hotel tier.
Food and Beverage
6.68
Standard quality for this hotel tier.
Overall Experience
8.15
Great hotel, nothing to complain about.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:34

Property Description

Step into elegance at the DoubleTree by Hilton Hotel Istanbul - Piyalepasa, where luxury meets convenience in the heart of the city.

Recreation and Relaxation
Unwind after a day of exploring Istanbul in our rejuvenating hot tub and sauna. Let your cares fade away as you immerse yourself in pure relaxation, surrounded by sophisticated amenities.

Dining Delights
Satisfy your culinary cravings at our on-site restaurant, Monte, where international cuisine will tantalize your taste buds. Enjoy full breakfasts daily and unwind with a drink at our inviting bar/lounge.

Business and Event Facilities
With modern meeting spaces covering 5059 square feet, our hotel is perfect for business travelers and event planners. Stay connected with complimentary internet access and enjoy our supportive concierge services.

Don't miss the opportunity to experience unparalleled comfort in Istanbul—book your stay today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 112 reviews
Cleanliness: 8.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.17
Value for Money: 6.63
Food and Beverage: 6.68
Overall Experience: 8.15
S
Saad couple kw
10
Pros:

Everything fantastic

Cons:

Nothing

2026-08-07 via Nuitee
G
Goran extended_group iq
7
2026-08-07 via Nuitee
V
Valiyev couple az
10
Pros:

onur diana tolga enesk burak fatih murat

2026-08-07 via Nuitee
A
Ayser couple iq
9
جميل وراقي جدا باستثناء عدد العاملين على إيقاف العجلات ووجود شخص في الرسبشن يتحدث اللغة العربية
Pros:

الخدمة وسعة الفندق

Cons:

رغم ايداع التأمينات لا يمكن الإفطار إلا بعد الدفع المسبق

2026-08-06 via Nuitee
M
Mahran family_with_children il
10
Pros:

Arda and tolga… Without them , I can’t think this hotel how would be :)

2026-08-05 via Nuitee
D
Dr Ashraf solo_traveller gb
10
Pros:

Pleasant stay!

2026-08-05 via Nuitee
S
Sudenaz family_with_children nl
10
Het verblijf was geweldig, werd met alles geholpen. Ook werd er steeds gevraagd of we wat nodig hadden, echt een 10/
Pros:

De locatie en de vibes

2026-08-05 via Nuitee
M
Marko solo_traveller hr
10
Pros:

Very big and nice hotel. Friendly staff. Clean and nice rooms. We were very satisfied.

2026-08-03 via Nuitee
M
malika family_with_children sa
1
Very unpleasant experience mostly because of the staff attitude
Pros:

Nothing and will not recommend to anyone

Cons:

The staff attitude (bellboy and buffet host and housekeeping)
The ignoring of my calls to front desk and to housekeeping
The sofa bed was broken
The bathroom shower had mold
The lobby location was at a bottom of a hill which makes it hard for old people to go down the stairs everytime they come in
The last 1.5 days a manager started supporting me with my requests and the first 2 days were disasterous and the checkout day experience with bellboy was awful as he raised his boice st me requesting me to put my luggage outside the room by myself to make it easier for him, saying "put out" and he was rude on the check in day when i told him to support me with my luggage
Also the housekeeping knocks on the door in a very loud and disturbing manner and when I tell him one moment, he says loudly and unfriendly: "I'm waiting!"

2026-08-03 via Nuitee
L
Leen family_with_children ae
10
Pros:

Onur tolga enesh

2026-08-03 via Nuitee
A
ahmed family_with_children pk
10
Pros:

Extremely great place and the manager Esra she is very nice lady.

2026-08-02 via Nuitee
M
Mostefa couple fr
9
Pros:

la disponibilité et l’accueil chaleureux du personnels ,très bonne qualité du buffet petit déjeuner .

Cons:

un peut cher (15 à 20%)par rapport aux prestations d’autre établissement .
l’emplacement ,voie rapide ,accès d’entrée et sortie difficile pour les gens véhiculés.

2026-08-02 via Nuitee
T
Tambala couple de
9
Mr Servet and Ms Esra (both are managers at the hotel)are very helpful. Nothing was to much for them. We thank you for y
Pros:

As there is no Metro/ Tram station nearby, the hotel offers a free shuttle to Taksim every hour. Excellent service.
The breakfast at the hotel is excellent. There are a lot of choices.

Cons:

I we were there for 6 nights and we booked a half board. The hotel doesn’t offer buffet for dinner but à la carte meals. Poor choices.Starter only soupe and desert: rice pudding or fruits platter. I gave my feedback, let see if they will be upgrade the offer. Very nice and clean restaurant.
The hotel also has a nice rooftop restaurant.

2026-08-02 via Nuitee
K
Khaled couple kw
10
2026-07-24 via Nuitee
M
Mohammed couple dk
10
I can recommend😎
Pros:

Service, facilities and friendly staff, especially emre

2026-07-24 via Nuitee
H
Hasan solo_traveller hr
7
2026-07-23 via Nuitee
G
Gulmira solo_traveller kz
10
Pros:

Convenient

2026-07-22 via Nuitee
G
Gulchachak solo_traveller us
10
2026-07-21 via Nuitee
M
Md Nazrul solo_traveller bd
10
2026-07-21 via Nuitee
M
Musa couple ng
8
2026-07-21 via Nuitee