Grand Mercure Agra - An Accor Brand

Hotels
Grand Mercure
8.7 (1728 reviews)
Fatehabad Road Agra , Agra , in

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Good location
Value for money
Cons:
Food quality issues
Some amenities lacking
View from some rooms inadequate

Categories

Cleanliness
8.45
Generally clean environment but a negative review about food hygiene.
Service
9.45
Multiple reviews highlighted courteous and friendly staff.
Location
9.45
Convenient location with easy access to key attractions.
Room Quality
8.95
Rooms are spacious and comfortable as described in reviews.
Amenities
8.45
Good amenities but some facilities had issues reported.
Value for Money
8.95
Good value noted in several reviews, as compared to similar options.
Food and Beverage
6.95
Negative feedback regarding food quality in some reviews.
Overall Experience
8.95
Overall positive experience despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:12

Property Description

Luxurious Accommodation
Indulge in comfort at Crystal Sarovar Premiere Agra, located just 1.9 km from the iconic Taj Mahal. Each room offers modern amenities like a flat-screen TV, mini bar, and a cozy seating area.

Exceptional Services
Experience top-notch hospitality with a 24-hour front desk, tour desk, and concierge services. Enjoy delicious meals at the on-site restaurant, have breakfast in your room, or unwind at the bar with good music.

Convenient Location
Explore Agra effortlessly with Agra Fort and Jama Masjid nearby. With Agra Airport just 10 km away and the Railway Station at 7 km, your travels are made easy.

Book now for a memorable stay at Crystal Sarovar Premiere Agra!

Important information:

Unmarried couples are allowed, Local IDs are not allowed

Early check in and late check out are subject to availability.

Mandatory Gala dinner for Christmas 24/12/26 : Directly payable at hotel: INR 3500 Per Person & INR 2000 Per child.

Mandatory Gala dinner for 31st night 31/12/26 : Directly payable at hotel: INR 6500 Per Person & INR 3250 Per child.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGR

Location

Guest Reviews

8.7
Based on 1728 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 6.95
Overall Experience: 8.95
N
nadia Daya solo_traveller ae
8
Nice
Pros:

The location was great. The suite was nicely decorated and big enough.

Cons:

Room cleaning the 1st day which had 2 bugs in the room.
The welcome was not a 5 star one and delayed check-in.
We arrived after a long trip at 8pm and still had to wait as they were cleaning etc...
I would not give a 5star to this hotel as service is not worth it.
The breakfast ok and taste could be better.

2026-08-30 via Nuitee
L
Luis extended_group es
10
Recomendable 100%. El mejor sin duda alguna
Pros:

Todo perfecto. Nuestro mejor hotel en India. El personal maravilloso, el restaurante fantástico, las habitaciones de 10. Y el precio inmejorable.

2026-08-29 via Nuitee
M
Maayan couple il
10
מעולה!
Pros:

חדרים נוחים יפים ונקיים
צוות נעים ודואג כל הזמן לוודא שלא חסר משהו ושתקבל את החוויה הכי טובה

2026-08-29 via Nuitee
A
Angie couple de
10
2026-08-29 via Nuitee
S
s jacob solo_traveller in
8
2026-08-28 via Nuitee
F
Francesca couple it
10
2026-08-28 via Nuitee
C
Claudio couple be
10
Very accomodating staff in a very nice and comfortable hotel
Pros:

The hotel is really nice. The staff is very helpful, to the point that I needed some things from the pharmacy but it was a bit late to get them myself. I asked reception and the manager ordered them for me to be delivered to the hotel. I payed for the thing of course, but extremely helpful. Another thing we really loved is the food. Breakfast is really good and we also order room service and the food was really good. We also asked the hotel to help us get a driver to return to Delhi, and they got us a really nice driver for a fair price.

2026-08-28 via Nuitee
T
Tezze solo_traveller it
9
Struttura consigliata
Pros:

Colazione super buffet, accoglienza e cortesia e pulizia

2026-08-27 via Nuitee
M
Marta solo_traveller it
10
Pros:

Hotel davvero stupendo con qualità prezzo imbattile. Un momento di calma,relax e cortesia del personale. Colazione a buffet di qualità,ottimi i servizi offerti.

2026-08-27 via Nuitee
U
Udesh family_with_children lk
10
Great staff, Great location. Alice for money in Agra
Pros:

Very convenient location. Very helpful and courteous staff. Very good value for money.

Cons:

Nothing to dislike at this hotel.

2026-08-27 via Nuitee
C
Caterina couple it
10
Pros:

Un’oasi di pace fuori dal caos della città, posizione comodissima per Taj Mahal e comunque a una buona distanza anche dal centro di Agra. Servizi impeccabili e personale molto gentile. Stanza perfetta.

Cons:

La colazione e in generale il ristorante non rientrano del tutto negli standard occidentali.

2026-08-27 via Nuitee
F
Freekjan family_with_children nl
10
Pros:

Alles. Dit is de rede waarom wij altijd 5 ster hotels boeken.
Echt een super hotel.

2026-08-27 via Nuitee
M
Margherita solo_traveller it
10
Pros:

I liked everything about my stay, especially the food at the Sky Grill restaurant on the rooftop.
The Pad Thai noodles were simply perfect. As I am gluten intolerant, I was a little worried because I thought the chef might not know that normal soy sauce often contains gluten. I usually use gluten-free soy sauce, but while travelling in India I hadn’t even thought to ask for it. To my surprise, everything was absolutely perfect!
The taste was excellent, the cooking was perfectly timed, and the vegetables were cut to the right size and remained crunchy and tasty. Everything was mixed with a special sauce that looked like soy sauce, but apparently wasn’t. It was really delicious.
All the staff up there were excellent: motivated, smiling, happy and very polite.
They even made fresh bread for me at dinner and a gluten-free cake for breakfast, which was such a lovely and unexpected touch.
The entrance hall, the flowers, the reception staff, and the breakfast selection were also perfect. Everything was beautifully taken care of.
Overall, I had a wonderful experience and would definitely recommend this hotel.

Cons:

The only thing that disappointed me a little was the swimming pool. I understand that this is part of the local culture, but unfortunately I couldn’t really enjoy it because the pool was very busy with local people,childrens fully dressed inside the swimming pool and the space is quite small and there wasn’t even a sunbed available. However, the view from the rooftop, with the Taj Mahal right in front, was absolutely magnificent.

2026-08-27 via Nuitee
Y
Yisroel solo_traveller us
10
Pros:

Amazing hotel with 5 star service. Right in the heart of town, with views to the Taj Mahal from the higher floors, though somewhat obstructed by the train station platform. The price was unbeatable at about $30 USD a night and adding breakfast buffet was just another $2. Comfortable spacious room and really excellent experience.

2026-08-27 via Nuitee
M
Mariafederica extended_group it
9
Pros:

Staff molto gentile, ottima posizione per visitare il Taj Mahal. Ottima colazione, molta scelta e abbondante. Silenzioso.

Cons:

Per essere un 5 stelle mi aspettavo una biancheria letto e asciugamani migliori.

2026-08-26 via Nuitee
E
Elise family_with_children fr
7
2026-08-26 via Nuitee
R
Ratan solo_traveller in
10
2026-08-26 via Nuitee
P
Priya solo_traveller in
10
2026-08-25 via Nuitee
D
Devansh solo_traveller in
8
2026-08-25 via Nuitee
C
Claudio extended_group it
8
2026-08-25 via Nuitee