The Sojourner by Genesis

I paid for a deluxe room, got to the room and the bathroom was a mess due to faulty plumbing from the sink and toilet seat was also broken. Someone was called to fix the problem but only made it worse. Intead of being moved to a similar room i paid for, i was moved to an inferior room with the promise it would be changed the morning after but no one did anything until i had to check out. I have stayed here in the past but my recent experience was an unpleasant one to say the least. Overall, the maintainance of this property is on the decline and whoever is in charge of supervising the general management has to be more demanding.

The staff were extremely warm and professional and always ready to help, and the food in the restaurant was exceptionally good, with a large variety.

I loved staying at the hotel the only thing was

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Although, I was disappointed I was not provide iron and ironing board as listed online, I do like the hotel and will come back.

There were discrepancies with what was advertised and the hotel offering. Although the hotel made up for the shortfall, it might be advicable to renegotiate engagement with the establishment and probably update the information provided on the app.

The service was good it smells like mildew and I think the carpet needs to be pull up because it smells in there..everything else is great..

Service standards have collapsed

For the price its average and the cost is high for food

Staff members was professional, friendly. Room was clean and food was good

Love the room, friendly staff and clean

Room was nice - staff and service was mediocre. Wait staff in restaurant disorganized

Good location to the airport.

I enjoyed my stay at this hotel. Though it was only for one night, I feel like I got a good idea of what this place has to offer. Stellar customer service from everyone at the facility. Restaurant is open 24/7 and has a diverse menu. Close to the airport; although I was not impressed by the surrounding neighborhood. Overall, great spot for a couple of nights.

Stay was good. Rooms are very clean and there are different options during breakfast. The staff are very nice and helpful. I will definitely stay when I am in Lagos.

My stay was excellent, big thank you to all the staffs that i met , very polite and professional.

This is by far the worse hotel I have ever stayed in, the managers appeared clueless. The toilets would not flush even after changing rooms, this was after I had complained multiple times to different managers per shift.

The WiFi was so bad, I had to source other options which cost me so much more money than I had budgeted.

The breakfast options were so poor and the hospitality of the staff was absolutely appalling. They seem to excel at tendering apologies but no action raised or escalated to satisfy customer needs.

My holiday was so horrible because this hotel was so bad, the rooms were poorly maintained and falling apart.

I will advise this hotel be scrapped out from Expedia platform and quite frankly give me some type of compensation because I feel scammed out of my money. Never ever again! I paid for an executive room and could not get my toilet to flush, always had to ring house keeping, changed my room and had the same problem, towards my last days they finally decided to get a plumber to fix the toilet, this made another huge mess to the toilet and I had to wait hours for house keeping to clean the mess, I had an IT guy come up to my room to try and fix my WiFi and TV, the TV in the room was so bad, this was after multiple complaints and finally telling them I would report this on Expedia.
I cried, I felt so defeated.

I am leaving this review so no other person experiences this at all! The Sojourner by Genesis is such an hell hole.

Friendliness of their staff is top notch and their restaurant and bar areas together with its leisure facilities are excellent. Would recommend and definitely stay again.

I enjoyed my stay and the food was great

The quietness of the environment