Pearl Continental Hotel, Muzaffarabad

Hotels
8.2 (354 reviews)
Upper Chattar, Azad Kashmir , Muzaffarabad , pk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor food quality
Inconsistent room conditions

Categories

Cleanliness
7.95
Cleanliness was generally good, but there were mentions of issues such as drainage smell and basic maintenance.
Service
8.95
Staff were generally described as excellent and eager to help, although some service instances were slow or lacking.
Location
9.45
The hotel is praised for its excellent location and beautiful views.
Room Quality
7.45
Room conditions were mixed, with issues such as air conditioning problems and basic amenities.
Amenities
8.45
Amenities were generally well-received but were noted as basic for a five-star hotel.
Value for Money
7.95
Mixed feedback; some guests felt it was not value for money given the amenities and services provided.
Food and Beverage
6.95
Food quality received several negative comments, indicating a need for improvement.
Overall Experience
8.45
Overall impressions varied, with some guests enjoying their stay despite notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:37

Property Description

Stunning Mountain Views
Perched atop a hill, Pearl Continental Hotel, Muzaffarabad offers breathtaking panoramic views of the Kashmir Mountains. The modern and elegantly designed rooms provide a comfortable retreat with earthy tones and cozy lighting.

Luxurious Amenities
This 5-star property features a range of amenities including a restaurant serving delectable continental and Pakistani dishes, a fitness centre, and complimentary Wi-Fi. Guests can unwind in well-equipped rooms with a flat-screen TV, minibar, and plush sofa seating.

Recreational Activities
For leisure and entertainment, guests can enjoy billiards and table tennis or embark on a hiking adventure. The hotel's tour desk is available to arrange car rentals and sightseeing tours for a memorable stay.

Ready to experience luxury amidst the mountains? Book your stay at Pearl Continental Hotel, Muzaffarabad now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ISB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 354 reviews
Cleanliness: 7.95
Service: 8.95
Location: 9.45
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 6.95
Overall Experience: 8.45
U
Usman • couple • pk
8
5
Pros:

Location, Comfort and Welcoming Staff

Cons:

Breakfast and Dinner buffet wasn't as per PC standard as compared to other PC properties. Even was below average

2026-05-09 • via Nuitee
R
Rohail • family_with_children • pk
10
Pros:

The view, the food, the comfort

2026-05-06 • via Nuitee
S
Sharif Ahmed • solo_traveller • bd
10
Pros:

So good

2026-05-06 • via Nuitee
S
Salman • family_with_children • pk
9
Pleasant
Pros:

View, their service, the ambience

Cons:

Internet, no smart tv

2026-05-05 • via Nuitee
D
Dr • couple • pk
9
Excellent
Pros:

It’s PC chain

Cons:

Its location and ambience

2026-05-05 • via Nuitee
I
Iqbal • couple • pk
8
it was good and comfy
Pros:

location and rooms

Cons:

there was no first aid box at pc hotel

2026-05-05 • via Nuitee
H
Halima • solo_traveller • za
9
2026-05-05 • via Nuitee
M
Magsi • family_with_children • pk
7
Pros:

View and room was beautiful but staff was lazy as I ordered chai and it came after 1.5hours

Cons:

Staff performance

2026-05-03 • via Nuitee
M
Muhammad Nauman • family_with_children • pk
10
2026-05-02 • via Nuitee
D
Dr Khurshid • solo_traveller • pk
7
Overall good
Pros:

Location

Cons:

No body to receive and guide to park the car and nobody to carry the luggage in and out,it was a big surprise for me

2026-05-02 • via Nuitee
M
Makhdoom Tayyab • couple • pk
7
2026-05-02 • via Nuitee
I
Isma • family_with_children • nl
9
Stunning view from the restaurant. Great stay with amazing service.
2026-05-01 • via Nuitee
F
Fozan • solo_traveller • pk
10
2026-05-01 • via Nuitee
R
Raja Kaleem • couple • pk
9
Fantastic
Pros:

Location and site

2026-04-29 • via Nuitee
N
Nadeem • extended_group • ae
10
Fantastic
Pros:

Amazing location, food and staff. Comfortable and pleasant

Cons:

Nothing, it is best in class

2026-04-29 • via Nuitee
A
Ali Irfan • solo_traveller • pk
4
2026-04-29 • via Nuitee
S
Shahmeer • solo_traveller • pk
1
2026-04-28 • via Nuitee
B
bookingisgood • family_with_children • pk
6
F&B staff are better than its front desk
Pros:

Food and beverage staff at the Marcopolo

Cons:

Front desk staff who were spot faced with no intention to assist

2026-04-27 • via Nuitee
R
Raja Taimoor • couple • pk
6
Value against money 2/10 at all….all Due to untrained Staff
Pros:

Property and location was nice but STAFF must need some courses that what is hospitality means….
The staff was not corporative at all
Specially Reception Staff…..

Management must look up for it…

2026-04-27 • via Nuitee
M
Malik • solo_traveller • pk
3
2026-04-25 • via Nuitee