Pearl Continental Hotel, Muzaffarabad

Hotels
8.2 (327 reviews)
Upper Chattar, Azad Kashmir , Muzaffarabad , pk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor food quality
Inconsistent room conditions

Categories

Cleanliness
7.95
Cleanliness was generally good, but there were mentions of issues such as drainage smell and basic maintenance.
Service
8.95
Staff were generally described as excellent and eager to help, although some service instances were slow or lacking.
Location
9.45
The hotel is praised for its excellent location and beautiful views.
Room Quality
7.45
Room conditions were mixed, with issues such as air conditioning problems and basic amenities.
Amenities
8.45
Amenities were generally well-received but were noted as basic for a five-star hotel.
Value for Money
7.95
Mixed feedback; some guests felt it was not value for money given the amenities and services provided.
Food and Beverage
6.95
Food quality received several negative comments, indicating a need for improvement.
Overall Experience
8.45
Overall impressions varied, with some guests enjoying their stay despite notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:37

Property Description

Stunning Mountain Views
Perched atop a hill, Pearl Continental Hotel, Muzaffarabad offers breathtaking panoramic views of the Kashmir Mountains. The modern and elegantly designed rooms provide a comfortable retreat with earthy tones and cozy lighting.

Luxurious Amenities
This 5-star property features a range of amenities including a restaurant serving delectable continental and Pakistani dishes, a fitness centre, and complimentary Wi-Fi. Guests can unwind in well-equipped rooms with a flat-screen TV, minibar, and plush sofa seating.

Recreational Activities
For leisure and entertainment, guests can enjoy billiards and table tennis or embark on a hiking adventure. The hotel's tour desk is available to arrange car rentals and sightseeing tours for a memorable stay.

Ready to experience luxury amidst the mountains? Book your stay at Pearl Continental Hotel, Muzaffarabad now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ISB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 327 reviews
Cleanliness: 7.95
Service: 8.95
Location: 9.45
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 6.95
Overall Experience: 8.45
U
ul Islam • couple • pk
9
2026-02-12 • via Nuitee
A
Ayaz • couple • pk
10
2026-01-29 • via Nuitee
M
Masood • family_with_children • pk
9
Good experience. We stayed in all PC properties and this is one of the best.
2026-01-28 • via Nuitee
O
owais • family_with_children • pk
10
2026-01-27 • via Nuitee
Z
Zafar • family_with_children • pk
10
2026-01-22 • via Nuitee
A
ASAD • extended_group • gb
7
Excellent location, very clean and super staff but lacks the small touches that make it memorable
Pros:

The hotel is in good location with beautiful views. The gardens are great and the staff are excellent. All of them have smiles on their faces and try their best to help you. There is an outside kids play area be it rather basic. The breakfast was good not really comparable to five star international standard but good. Farhan was excellent on the front desk

Cons:

Definitely very disappointed with the room tea service with very basic tea coffee without any biscuits. The snacks in the the room were extortionate prices! The gym and games are a welcome but very basic for a top hotel. The cues are bent or broken on the billiards table. No swimming pool for a five star hotel!

2026-01-20 • via Nuitee
A
Ahmad • couple • pk
9
Pros:

Amneties and facilities are nice, location is also outclass. Staff was very gentle and good, sometimes a bit slow. Cleanliness was good. Breakfast did not meet expectations, items were few to choose from and some were standard/not fresh. overall good experience.

Cons:

Room had a smell of drainage/sewer when enter, probably from the washroom or leaked walls.

2026-01-20 • via Nuitee
M
Muhammad musawar • family_with_children • pk
8
Peaceful stay
Pros:

Swimming pool is necessary

2026-01-19 • via Nuitee
S
Seerat • couple • pk
9
2026-01-19 • via Nuitee
S
Saad • family_with_children • pk
7
Apart from inactive central air confitioning everything was perfect as expected from a five star hotel
Pros:

Ambiance, comfortable rooms, quality of food curteous staff especially Shoaib at reception,he made the check in very comfortable and smooth

Cons:

Central air conditioning want deliberately turned off the entire time due to low Occupancy as informed by the staff members. A five star hotel doesn’t compromise on its standards, quality and comforts of its valued customers . The main entrance lobby, dinning halls and accumulation area inside the property were far too hot and humid. Staff at front desk and reception were requested multiple times to activate the central air conditioning to make environment more comfortable especially at the time of dinning in at restaurant but in vain.

2026-01-19 • via Nuitee
T
Talha A • couple • pk
6
2026-01-19 • via Nuitee
M
MUHAMMAD MUSAWAR • family_with_children • pk
10
2026-01-19 • via Nuitee
F
Fiaz • family_with_children • pk
8
2026-01-19 • via Nuitee
M
Mansoor Hayat • couple • pk
9
Pros:

Ambiance, staff support , facilities and breakfast

Cons:

Everything was perfect

2026-01-18 • via Nuitee
M
Maqsood • family_with_children • ae
9
2026-01-14 • via Nuitee
A
ahmed • family_with_children • pk
10
2026-01-13 • via Nuitee
M
Muhammad Shahrukh • couple • pk
7
2026-01-09 • via Nuitee
S
Saba • couple • se
9
Pros:

Services and hopsitality

Cons:

Nothing

2026-01-06 • via Nuitee
S
Shajeea • family_with_children • pk
4
Pros:

View points of the hotel are very good

Cons:

Bed wasnt comfortable
Food was tasteless
Room carpet wasnt clean

2026-01-04 • via Nuitee
F
Faisal • couple • sa
10
2026-01-03 • via Nuitee