The Journey hotel

Hotels
8.3 (1121 reviews)
60 - 60A Transfer Road Georgetown , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Physical distancing rules followed
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noise issues
Limited amenities

Categories

Cleanliness
8.03
Generally clean with some mention of noise and issues related to facilities.
Service
8.7
Staff were friendly and helped resolve issues promptly.
Location
8.54
Convenient location with good access to nearby cafes and restaurants.
Room Quality
8.29
Rooms were clean and well-equipped but had issues with noise.
Amenities
8.02
Good facilities but could benefit from additional amenities like a mini-fridge.
Value for Money
8.48
Good value especially considering location and service.
Food and Beverage
8.03
No specific mention but standard quality for this hotel tier.
Overall Experience
8.3
Overall a pleasant stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:31

Property Description

Convenient Location
Modern Amenities
Nearby Attractions

Experience comfort and convenience at The Journey Hotel in George Town. With free WiFi, parking, and a helpful concierge service, your stay is sure to be stress-free. The modern rooms feature kitchenettes, adding an extra touch of convenience. Explore nearby attractions like 1st Avenue Penang and Wonderfood Museum. Book now and make The Journey Hotel your home away from home.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 1121 reviews
Cleanliness: 8.03
Service: 8.7
Location: 8.54
Room Quality: 8.29
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.3
D
Deepak • couple • in
7
2026-02-13 • via Nuitee
A
Azham Shah • couple • my
9
Friendly faces and atmosphere
Pros:

Friendly staff with friendly smile and greetings. She took effort to provide umbrella since it was raining when wanted to out for dinner. The room was clean and reasonable in terms of space. There is wifi in the room and can ask for basic amenities like toothbrush if needed. There is a dedicated place at the hallway to iron clothes with place to hang the clothes which was quite helpful during ironing. The location is quite near to eateries, self laundry and convenient shop, and a walking distance to certain tourist spots.

Cons:

The mattress seemed to be a bit soft on one side (head) so felt a bit uncomfortable when lying down.

2026-02-13 • via Nuitee
M
Malin • family_with_children • my
6
2026-02-13 • via Nuitee
R
RAJA SHAHIDAH • couple • my
9
2026-02-11 • via Nuitee
K
Kenya • solo_traveller • jp
3
値段に合っていない、もっと安ければ納得
Pros:

ロビーは涼しくてきれい。部屋はおばあちゃんの家のような匂いがした

Cons:

値段の割に古くて汚い
ディスカウントされている金額が通常の値段のようだ

2026-02-11 • via Nuitee
W
William • couple • gb
8
A good affordable stay close to the food action of Penang.
Pros:

The location was really good, plus the room had top aircon and a cosy bed.

Cons:

There is no gym or social area (barring the reception seat). As a solo traveller it would have been nice if there was a bar.

2026-02-09 • via Nuitee
I
Izzat • solo_traveller • my
9
2026-02-09 • via Nuitee
R
RAJA SHAHIDAH • couple • my
9
2026-01-31 • via Nuitee
N
Najah • couple • my
9
Awesome
Pros:

The locations was nice. Near to restaurant and other. Hotel pun bersih. Tak sempit sangat and tak luas sangat.

Cons:

Parking. Limited parking space.

2026-01-31 • via Nuitee
E
Elly • couple • my
8
2026-01-31 • via Nuitee
R
Rehan • couple • my
8
2026-01-29 • via Nuitee
V
Vimalan • solo_traveller • my
6
Pros:

The location is good. Walking distance to main areas. Got security guard at night for safety

Cons:

Less parking

2026-01-29 • via Nuitee
H
Hani • solo_traveller • sa
10
Pros:

الموظفات ودودات الفندق نظيف جدا اتمني زيارته مرة أخرى

2026-01-29 • via Nuitee
L
Lim • couple • my
1
Average
Pros:

Location good

Cons:

Park very limited
Toilet smelly but clean
Don’t know where the smelly from?????

2026-01-28 • via Nuitee
W
Wonmin • solo_traveller • us
8
Pros:

Staff(ange) is kind and friendly.

Cons:

No window in my room.

2026-01-27 • via Nuitee
J
junlin • couple • cn
7
Pros:

位置好

Cons:

有点小，没有窗户会很闷，从外面回来一打开门会有股臭味

2026-01-27 • via Nuitee
B
Björn • couple • ch
8
Pros:

Nice room close to the interesting places.

Cons:

We had noisy electric in our room and it got very warm when clima was not on.

2026-01-27 • via Nuitee
T
Thulan Thuraichelvam Bin • couple • my
8
2026-01-26 • via Nuitee
H
huan ting • couple • my
3
will not go back to this hotel again
Pros:

overall the room is clean

Cons:

the sound proof is very bad, can hear next door people making noise and the noise from the road.

2026-01-26 • via Nuitee
K
Katarzyna • solo_traveller • pl
9
Pros:

The Staff is very helpful and always smiling!
My room was really big, very clean, with nice air con
Free water in the hall
The location is good, 10 min walk to the centre

Cons:

Nothing:)

2026-01-26 • via Nuitee