Golden Tower Express Franca by Fênix Hotéis

Hotels
•
Fênix
8.3 (1742 reviews)
Av. Francisco de Paulo Quintanilha Ribeiro, 510 , Franca , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good staff interaction
Excellent location
Comfortable rooms
Variety in breakfast options
Cons:
Cleanliness issues noted
Noise from adjacent rooms
Small bathrooms
Occasional poor service from specific personnel

Categories

Cleanliness
7.26
Several reviews mentioned issues with cleanliness, especially in the bathrooms.
Service
8.73
Staff were generally described positively, though some complaints about specific personnel were noted.
Location
9.27
Frequent mention of very good location with easy access, contributing to positive experiences.
Room Quality
7.72
Some comments on small bathrooms and noise issues indicate room quality is acceptable but not stellar.
Amenities
8.25
General satisfaction with room amenities but some noted limitations in breakfast offerings.
Value for Money
8.71
Overall perceived as a good deal for the price considering location and comfort.
Food and Beverage
7.76
Mixed reviews on breakfast quality, with some stating it was lacking at times.
Overall Experience
8.73
Overall experience highlighted as good with a blend of pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 13:31

Property Description

Modern Comfort and Convenience

Convenient Location: Situated just 1.5 km from Franca city centre and a shopping mall, Ibis Styles Franca offers a prime location for both leisure and business travelers.

Cozy Rooms: Each room is equipped with a flat-screen satellite TV, air conditioning, and a minibar, ensuring a comfortable stay. The private bathroom stocked with complimentary toiletries adds a touch of luxury.

24-Hour Service: With a 24-hour front desk and free parking, guests can enjoy a seamless and hassle-free experience throughout their stay.

Experience the perfect blend of comfort and convenience at Ibis Styles Franca. Book your stay now for a memorable experience!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1742 reviews
Cleanliness: 7.26
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 7.76
Overall Experience: 8.73
F
Fujii • solo_traveller • br
9
Recomendo.
Pros:

Funcionários bastante atenciosos e prestativos. Localização excelente para quem veio para prestigiar o torneio de basquete.

Cons:

Poderia ter mais armários com gavetas, úteis para estadia prolongada.

2026-07-18 • via Nuitee
K
Karina • family_with_children • br
6
Ok...
Pros:

A limpeza no banheiro é precária, tem limo e bolor preto nas maçaneta, box, pia ...

Cons:

O quarto tem cores escuras vermelho, deixa o quarto mórbido e com cara de motel.... Foi muito desconfortável

2026-07-17 • via Nuitee
L
Luciano • couple • br
9
Cons:

Blackout falho. O quarto fica muito claro logo cedo

2026-07-15 • via Nuitee
C
Castilho • couple • br
8
Razoavel
Pros:

Nao usei horario ruim.feveria vomecar as 4 horas da manba

Cons:

Ar condicionado quebrafo tive de mudar de qiarto e perdi um ocos e carregafpr de celular

2026-07-14 • via Nuitee
B
Bstoni • solo_traveller • br
10
Pros:

A recepcionista Patrícia merece todo nosso carinho uma pessoa super especial,toda equipe maravilhosa 💖 Patrícia uma profissional maravilhosa

Cons:

Não tenho nada a dizer tudo perfeito

2026-07-14 • via Nuitee
E
Ecio Rodrigues Sobrinho • solo_traveller • br
5
Pros:

Localização

Cons:

Atendimento funcionarios

2026-07-13 • via Nuitee
J
Juliana • couple • br
10
2026-07-13 • via Nuitee
P
Peterson Ferreira Pinto • couple • br
7
2026-07-13 • via Nuitee
B
Bianca • family_with_children • br
6
Custo benefício bom…mas conforto deixa a desejar…
Pros:

Localização

Cons:

Cama e travesseiros - desconfortáveis no mínimo

2026-07-13 • via Nuitee
M
Marcelo Biscolla • couple • br
8
Hotel justo, atende as expectativas.
Pros:

Hotel justo, atende bem as expectativas, mas nao supera. Camas confortaveis e ele é bem localizado.

Cons:

Eu nao gostei que o blackout da janela nao deixa passar muita a luz e a claridade me acordou pela manha.

2026-07-13 • via Nuitee
M
Marina • couple • br
9
2026-07-13 • via Nuitee
C
Cristian Linck • solo_traveller • br
9
2026-07-12 • via Nuitee
A
Adilson • solo_traveller • br
10
Cons:

Colchão espuma muito macia…..
O corpo fica dolorido ao acordar

2026-07-11 • via Nuitee
G
Gardin • extended_group • br
9
O hotel é bem decorado e o café da manhã muito bom!
Pros:

Quarto moderno e decorado.

Cons:

A tv não tinha controle pra ligar; a porta do box do banheiro estava com defeito, atrapalhando o banho; e o sabonete de banho na forma de espirro líquido que não é nem um pouco prático.

2026-07-11 • via Nuitee
A
Andre • solo_traveller • br
5
Pros:

Café da manhã

Cons:

Banheiro não tinha água quente, frascos de shampoo e condicionador não funcionavam, chave magnética sempre com problema.

2026-07-11 • via Nuitee
L
Lara • solo_traveller • br
10
2026-07-11 • via Nuitee
J
João Pedro • couple • br
4
Atendimento horrível e falta de encarecimento por parte do recepcionista
Pros:

Localização

Cons:

Limpeza do banheiro e atendimento do recepcionista

2026-07-09 • via Nuitee
B
BRUNA • extended_group • br
8
Bom custo benefício. Precisa melhorar a prestação do serviço de arrumação dos quartos.
Pros:

Boa localização. A estrutura do hotel e o quarto são bons. Farto Café da manhã.

Cons:

Falta de bom senso das camareiras que batem na porta às 8h da manhã, sequer esperam uma resposta e já abrem a porta do quarto sem qualquer receio, perguntando sobre interesse de limpeza, interrompendo o meu descanso, invadindo minha privacidade. Quem está viajando busca relaxar e dormir até um pouco mais tarde. Essa abordagem precoce tira a privacidade do hóspede e gera um desgaste desnecessário logo no início do dia. O hotel deveria instruir a equipe a respeitar o horário do checkout e o uso do aviso de "Não Perturbe", ou realizar o serviço mais tarde. Além disto, elas ficam conversando alto no corredor, com música ligada logo pela manhã enquanto fazem a limpeza em outros quartos, o que também atrapalhou o descanso e causou desconforto, fatos que se repetiram em todos os dias da hospedagem.

2026-07-09 • via Nuitee
E
Eric Alves • couple • br
10
2026-07-08 • via Nuitee
V
Valeria • family_with_children • br
8
Ótimo custo benefício
Pros:

Café da manhã com boa variedade e localização

Cons:

A cama fica embaixo da janela. Mesmo com a cortina blackout, o sol vai bem no rosto quando o dia amanhece

2026-07-06 • via Nuitee