Hotel Lucent

Hotels
8.1 (329 reviews)
727 El Camino Real , Menlo Park , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Table tennis
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in common areas
Cons:
Uncomfortable beds
Broken amenities
Room issues

Categories

Cleanliness
7.4
Mixed reviews; issues with ants, dust, and humidity in some rooms.
Service
9.4
Staff were consistently described as friendly and accommodating.
Location
8.9
Conveniently located with close access to shops and attractions.
Room Quality
6.9
Some rooms had problems like uncomfortable beds and broken amenities.
Amenities
7.9
Good amenities like breakfast and charm, but issues with some facilities.
Value for Money
8.4
Generally good value, but some amenities did not function properly.
Food and Beverage
7.9
Breakfast was appreciated, though there were some service issues.
Overall Experience
8
Overall satisfaction with the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:05

Property Description

Luxurious Accommodations
Hotel Lucent offers elegantly designed guest rooms with modern amenities such as a 49-inch LCD TV, a mini-fridge, and a coffee machine. The spacious rooms also feature a comfortable seating area for relaxation.

Relaxation and Recreation
Guests can unwind in the hot tub or stay active at the on-site fitness centre. For entertainment, the hotel provides a billiards room and outdoor activities like table tennis. The inviting fire pit area is perfect for cozy evenings.

Convenient Location
Located just 5 minutes from Stanford University, Hotel Lucent is also close to Stanford Shopping Center. With free WiFi, daily breakfast, and a 24-hour front desk, this property ensures a seamless stay for all guests.

Book your stay at Hotel Lucent for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 329 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 6.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
T
Tim • extended_group • nz
9
2026-05-01 • via Nuitee
D
Diana • couple • us
5
Pros:

The location is very convenient and close to Safeway. The breakfast was decent. The staff was amazing and helpful

Cons:

The door was broken, the shower has mold. It felt not clean

2026-04-28 • via Nuitee
A
Andrea-Maria • couple • ch
7
Praktisch, ruhig, gut gelegen. Teuer für die Zimmergrössen und das eigentlich ehemalige Motel.
Pros:

Frühstück, Ruhe im Frühstückssaal, Pool und Innenhof. Flexibilität Zimmerwechsel aufgrund, Möglichkeit zu Fuss nach Menlo Park Downtown zu gehen z.B. zum Nachtessen., oder zum Caltrain.

Cons:

Wir hatten zuerst das Zimmer 210, das war sehr klein und v.a. hörte und spürte man die Klimaanlage auf dem Dach, die das ganze Hotel bewirtschaftet. Wir mussten das Zimmer wechseln, bekamen ein anderes, das gut war.

2026-04-13 • via Nuitee
R
Raul • solo_traveller • us
10
Excellent and cozy! A home away from home!
Pros:

Room

Cons:

Lack of fun common areas.

2026-04-11 • via Nuitee
V
vS • family_with_children • nl
8
We had a lovely stay at a great location. Breakfast could have been a bit better.
Pros:

I liked the room and the cleanliness, towels were clean too. I liked the filtered hot and cold water. I liked the Starbucks coffee machine very much! I liked the terrace and the hot tub. I liked the parking facility, and the protected gates. At breakfast I liked the yoghurt (natural and one with flavor), juices.

Cons:

To be honest, breakfast was a bit disappointing: same 2 sorts of fruit every day, a lot of egg, but these did not look tempting. I would have liked some and more diverse fruits; more day to day fresh variation. Croissants were the same and very industrial- not fresh. Pancake machine was out of order.

2026-04-08 • via Nuitee
S
Spencer • couple • us
10
Wonderful location and staff
Pros:

We've stayed at your wonderful hotel for the past three years visiting our son, daughter-in-law and granddaughter. Your place is very centrally located, clean and the staff is so nice. Great place.

2026-04-07 • via Nuitee
A
Aubree • solo_traveller • us
9
2026-04-06 • via Nuitee
R
Renu • family_with_children • us
10
2026-04-04 • via Nuitee
J
John • couple • us
10
2026-03-30 • via Nuitee
M
Marti • couple • us
9
All in all the trip was good.
Pros:

The area was great! We could walk to The Guild for our concert. Lots of shopping you could walk or drive to in the area. The hotel has a beautiful outdoor area with a fire pitt and lots of outdoor seating and a lap pool. They have a really cool indoor area with TV's on the walls and a pool table. They furnish free coffee and have a cold/hot water dispenser and ice. The room was big even with 2 queen beds.

Cons:

The beds were awful!! They really need to get new matresses. My husbands back hurt and my hips hurt after 2 nights on these old uncomfortable matresses. Also, it would've been nice if they could've contacted us and let us know that the A/C was broken. It was in the mid 80's and no A/C. I think they should've compensated us for the broken A/C.

2026-03-26 • via Nuitee
D
Daisy • family_with_children • us
1
One of the worst stays I’ve had in quite some time. Given the area I expected the hospitality service to be top tier. Th
Pros:

Location was next to a lot of stores and quiet.

Cons:

The ac in the room was broken so the room was at 80 degrees all night making it impossible to sleep. When I notified the staff they did nothing to remedy the situation besides saying they had just fixed it. We were not the only ones with this problem. Their pillows were extremely disgusting with yellow stains. Their complimentary breakfast was lack luster. I had to inform the front desk that their pancake machine was out of batter with hospitality sorely lacking from both the night crew and morning crew.

2026-03-22 • via Nuitee
P
Price • couple • us
5
Very difficult to sleep in the room.
Pros:

The staff were very helpful

Cons:

Our room was situated next to a machine of some kind that was extremely noisy all through the night making it very difficult to sleep.

2026-03-14 • via Nuitee
G
Guilherme • solo_traveller • br
7
2026-03-14 • via Nuitee
T
Takayoshi • solo_traveller • jp
8
2026-03-12 • via Nuitee
1
193kristiev • NONE • Papillion, Nebraska
2
No AC or Heat with 50-80 degree temps.
Pros:

I was very upset and angry after we arrived at the hotel. After having flown and driven all day and then show up to a hotel with no AC or heat, it was extremely disappointing. If it had just been that day or two days, I would have understood. However, we were told the AC and heat had been out for more than 5 weeks. It was Stanford University's Parents Weekend!!! We tried to find another hotel but everything was sold out. He had no choice but to stay here. If we have been notified that the hotel had this issue, we may have been able to book somewhere else well before arriving. When the temps for our stay were between 50 and 80 degrees, you need both heat and AC. Without the heat/AC, sleeping and relaxing in your room are flat-out terrible. I was also very frustrated when I asked for a discounted rate and told that the 3rd party we booked through would have to contact the manager at the hotel to get the 40% discount the guy at the front desk told us we would get. While we loved the hotel location, we will not be coming back!

2026-03-07 • via Tripadvisor
A
adhisvarir • Family
6
Average stay
Pros:

The room was small. Ran out of hot water the next day. Had to take a bath with lukewarm water. Hot water came at 12pm but was too late. No heater in room. Front desk staff came and dropped a portable heater. No vegetarian food in morning breakfast. Overall not the experience I was hoping for. Front desk staff was nice so that was the good thing.

2026-03-05 • via Tripadvisor
C
Cueva • family_with_children • us
8
2026-03-03 • via Nuitee
H
Helen • couple • ca
1
Overall felt no transparency and alot of disrespect. Information was disclosed when confronted, overall disappointed. Fo
Pros:

Location

Cons:

Our room had no heat. They did not disclose this upon checking in, found out the hard way when I woke up the next morning and it was cold. Upon arrival the room temp was 64F and I thought I adjusted the heat but clearly nothing happened overnight. After confronting the person at the desk the next day, they told me there’s a portable heater in the room and they could bring me a blanket. I did not feel comfortable with keeping the mini heater on during the night for fear of a fire. The second day, the room temp was 54F…and it was not warm weather outside, it made for a very cold stay. We put on our clothes and they were cold, the bathroom floor was very cold. The only good thing was the warm shower. I did ask if we could move rooms but they were less than interested in offering this as an option. We did not receive housekeeping, when I asked about it, they asked me if I put the card on the door, to which I said no. Lastly, their ‘breakfast included’ was extremely poor. One morning 45 min before the end of the service, there was no warm food, just lain yogurt and a few bagels. The hot serving dishes had bits of food in them, but no staff to ask for replenishing the mini buffet.

2026-02-24 • via Nuitee
E
Eduardo • family_with_children • br
8
Pros:

Café da manhã simples e sortido com produtos de qualidade. Staff super atencioso, ótimo estacionamento, perto de mercado, farmácia e um parque. Academia simples mas funcional

2026-02-11 • via Nuitee
C
Charles • couple • us
10
2026-01-19 • via Nuitee