Mercure Warragul

Hotels
•
Mercure
8.8 (1273 reviews)
Corner William and Mason St , Warragul , AU
+61 3 5618 3500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Spacious rooms
Clean premises
Cons:
Noisy restaurant
Inconsistent cleanliness
Staff behavior issues

Categories

Cleanliness
8.24
Several guests mentioned cleanliness, but issues like dirty facilities and housekeeping were noted.
Service
9.41
Guests praised the friendly and helpful staff, although a few mentioned some staff being rude.
Location
9.45
Location was frequently highlighted positively, being convenient and central.
Room Quality
8.9
General sentiment was positive regarding room quality, though there were some issues with odors.
Amenities
8.63
Amenities mentioned were decent, but a few guests pointed out some needed improvements.
Value for Money
8.89
Most guests felt they received fair value for their stay, despite some cleanliness concerns.
Food and Beverage
7.94
A few guests disliked the food quality and noise in the restaurant area.
Overall Experience
8.91
Overall, guests had a pleasant experience but noted specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:28

Property Description

Luxurious Suites with Modern Amenities

Mercure Warragul offers spacious suites with LED TVs, room service, and quality bedding for a comfortable stay. Enjoy free WiFi and parking, along with access to the on-site Snap Fitness center.

Dining and Entertainment Options

Indulge in delicious meals at Newmason Eat Drink Relax restaurant, offering breakfast, bistro dining, and wood-fired pizzas. Relax at the Lounge Bar or enjoy alfresco dining on the outdoor terrace.

Convenient Location with Nearby Attractions

Located in the heart of Warragul, Mercure Warragul is close to the West Gippsland Arts Centre, shopping, and entertainment districts. Explore activities like golfing and cycling, with the hospital just 2 km away.

Book your stay at Mercure Warragul for a perfect blend of luxury, convenience, and entertainment.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID upon check in. You must show a valid credit card upon check in. Please note reception hours on Sunday are 08:00 - 18:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.8
Based on 1273 reviews
Cleanliness: 8.24
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.63
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
R
Roslyn • solo_traveller • au
9
2026-10-23 • via Nuitee
A
Adrienne • couple • au
9
2026-10-22 • via Nuitee
D
Darrell • family_with_children • au
10
Pros:

From the warm welcome to to comfortable bed loved it all. A very restful visit

2026-10-22 • via Nuitee
G
Graeme • couple • au
10
Relaxing
Pros:

Excellent all round

2026-10-22 • via Nuitee
L
Liana • couple • au
9
2026-10-21 • via Nuitee
R
Rob • solo_traveller • au
10
2026-10-18 • via Nuitee
I
Ian • couple • au
8
2026-10-17 • via Nuitee
L
Laura • family_with_children • au
3
Cons:

The check in was awful and took over an hour on the phone late at night with a small child with us. If there is to be no staff, a text with lock box details is needed (as with most other motels these days).

2026-10-17 • via Nuitee
L
Leedekerken • family_with_children • au
10
2026-10-16 • via Nuitee
T
Tina • family_with_children • au
10
Pros:

They helped greatly in changing an accommodation request after hubby had an accident and plans changed suddenly

2026-10-16 • via Nuitee
D
dennis • solo_traveller • au
8
O overall reception and cleaning staff v good
Pros:

Not too good went to local Cafe instead

Cons:

Staff appeared unhappy and limited menue

2026-10-12 • via Nuitee
M
Monique • family_with_children • au
6
2026-10-08 • via Nuitee
T
Tiffany • family_with_children • au
7
Pros:

great location

Cons:

I wasnt aware that the rooms dont get cleaned on Sundays, otherwise i wouldnt have put my towels on the ground to be replaced.

2026-10-08 • via Nuitee
N
Natasha • couple • au
9
Pros:

The bed was comfrtoable and the bathrooms were clean. The room was a lot more spacious than expected

Cons:

The carpark was a little hard for my lower car to get into

2026-10-08 • via Nuitee
N
Nicole • solo_traveller • au
10
2026-10-08 • via Nuitee
D
Debbie • couple • au
8
Mostly fine
Pros:

Didn’t have breakfast there

Cons:

Parking underneath was a bit tricky

2026-09-17 • via Nuitee
J
Jessica • couple • au
8
Good hotel but needs better communication
Pros:

Good central location

Cons:

We checked in on Saturday and was not informed that there’s no room servicing on Sunday. When I went to reception at 5pm to ask for fresh towels there wasn’t anyone there despite being open til 6.

2026-09-17 • via Nuitee
P
Pham • extended_group • au
10
2026-09-16 • via Nuitee
K
Krystal • couple • au
10
We’ll certaintly stay here again.
Pros:

Lovely and clean. Smelt so fresh as soon as you walked in. Accra to the restaurant via the hotel lobby was fantastic.

Cons:

No shower door made the whole bathroom floor very slippery

2026-09-14 • via Nuitee
M
Maryam • couple • au
7
2026-09-14 • via Nuitee