Mercure Warragul

Hotels
•
Mercure
8.8 (1186 reviews)
Corner William and Mason St , Warragul , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Spacious rooms
Clean premises
Cons:
Noisy restaurant
Inconsistent cleanliness
Staff behavior issues

Categories

Cleanliness
8.24
Several guests mentioned cleanliness, but issues like dirty facilities and housekeeping were noted.
Service
9.41
Guests praised the friendly and helpful staff, although a few mentioned some staff being rude.
Location
9.45
Location was frequently highlighted positively, being convenient and central.
Room Quality
8.9
General sentiment was positive regarding room quality, though there were some issues with odors.
Amenities
8.63
Amenities mentioned were decent, but a few guests pointed out some needed improvements.
Value for Money
8.89
Most guests felt they received fair value for their stay, despite some cleanliness concerns.
Food and Beverage
7.94
A few guests disliked the food quality and noise in the restaurant area.
Overall Experience
8.91
Overall, guests had a pleasant experience but noted specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:28

Property Description

Luxurious Suites with Modern Amenities

Mercure Warragul offers spacious suites with LED TVs, room service, and quality bedding for a comfortable stay. Enjoy free WiFi and parking, along with access to the on-site Snap Fitness center.

Dining and Entertainment Options

Indulge in delicious meals at Newmason Eat Drink Relax restaurant, offering breakfast, bistro dining, and wood-fired pizzas. Relax at the Lounge Bar or enjoy alfresco dining on the outdoor terrace.

Convenient Location with Nearby Attractions

Located in the heart of Warragul, Mercure Warragul is close to the West Gippsland Arts Centre, shopping, and entertainment districts. Explore activities like golfing and cycling, with the hospital just 2 km away.

Book your stay at Mercure Warragul for a perfect blend of luxury, convenience, and entertainment.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID upon check in. You must show a valid credit card upon check in. Please note reception hours on Sunday are 08:00 - 18:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1186 reviews
Cleanliness: 8.24
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.63
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
L
Leanne • solo_traveller • au
8
Pros:

Very clean and comfortable, staff very helpful

Cons:

The pressure in the shower was non existent.

2026-04-30 • via Nuitee
G
Glenn • solo_traveller • au
8
Pros:

Room very good thx. Good location

Cons:

Nil

2026-04-28 • via Nuitee
P
Patrick • solo_traveller • au
9
2026-04-28 • via Nuitee
S
Savili • solo_traveller • au
8
Pros:

Reception staff were fantastic upon arrival. Very helpful.

2026-04-28 • via Nuitee
W
Warren • family_with_children • au
8
Pros:

Clean and well located.

Cons:

Staff seemed a bit off.

2026-04-26 • via Nuitee
G
Gai • solo_traveller • au
10
Very nice and clean
Pros:

We were early for check-in and as I was unwell Narelle was kind enough to allow us early access which was greatly appreciated. Our room was nice and clean and very comfortable.
One of the best accommodation venues we had on our journey!

Cons:

We couldn't stay longer!

2026-04-23 • via Nuitee
T
Tamara • solo_traveller • au
9
Mercure Warragul - Great stay
Pros:

The hotel was close to shops, free parking and takeaway venues, which made it very convenient.
Hotel also has early checkout facilities that were easy to find.

Cons:

No downsides from our stay at this hotel.

2026-04-16 • via Nuitee
R
Rebekah • solo_traveller • au
8
Great place to stay
Pros:

Wonderful. Comfortable clean room. There was a strobbing light outside my room but curtains blocked it out. Great location. Easy parking. Overall a very great stay.

2026-04-16 • via Nuitee
S
Steve • solo_traveller • au
9
2026-04-15 • via Nuitee
L
Louisa • solo_traveller • au
10
Stayed for spotting event. Will be back.
Pros:

Everything

Cons:

Nothing

2026-04-14 • via Nuitee
W
Wesley • couple • au
5
Average
Pros:

Close to everything

Cons:

Was a serious domestic fight happening next door very loud screaming I reported it and it took way to long to respond it mad out stay very uncomfortable

2026-04-14 • via Nuitee
S
Sharini • solo_traveller • au
8
Pros:

Comfy bed, spacious room, easy parking, and super friendly staff

2026-04-13 • via Nuitee
L
Linhart • couple • au
8
The staff make you welcome and the overall feeling is smart and relaxed.
Pros:

A warm welcome at the desk.

Cons:

The fixtures and decor are modern but a bit clinical/austere, not plush. The bed was comfy and big.

2026-04-13 • via Nuitee
R
Rudolph • couple • au
9
2026-04-13 • via Nuitee
S
Samantha • solo_traveller • au
8
2026-04-11 • via Nuitee
M
Matthew • solo_traveller • au
10
Pros:

Location and room size were great

2026-04-10 • via Nuitee
S
Sara • solo_traveller • au
8
2026-04-09 • via Nuitee
S
Samuel Yim-Sum • couple • au
9
Convenient and comfortable
Pros:

Close to everything

Cons:

Friendly staff, nice restaurant.

2026-04-07 • via Nuitee
G
Gallie • family_with_children • au
8
2026-04-06 • via Nuitee
B
Barbara • family_with_children • au
6
Pros:

Shower head old and no pressure, you could smell the drain coming up from the toilet, the fridge didnt get very cold and was leaking water and with the exception of one day, the bed cushion was left on the floor, it didnt seem to be vacuumed once in 8 days.

Cons:

Above

2026-04-04 • via Nuitee