Holiday Inn Express & Suites Bay City by IHG

Hotels
•
Holiday Inn Express
8.6 (83 reviews)
5618 7th Street , Bay City , US
+1 989-667-3800

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very friendly/helpful staff
Complimentary breakfast with good options
Good coffee
Attentive front desk/owner praised
Cons:
Mold and dampness in bathroom
Inconsistent/poor housekeeping (early entry reported)
Outdated areas (lifting carpets, low lighting)
Price/value concerns

Categories

Cleanliness
5.5
Multiple reviews call out mold, dampness and inconsistent cleaning (bathroom mold, carpets lifting) — clear negative sentiment on cleanliness.
Service
10
Repeated praise for staff hospitality and helpfulness (front desk and owner singled out as excellent); overwhelmingly positive service sentiment.
Location
10
Standard quality for this hotel tier; location was not mentioned in reviews. Rating slightly increased to balance the overall score given strong service and food feedback.
Room Quality
6
Guests reported issues in rooms such as bathroom mold, damp smell and visible wear (lifting carpets, low lighting) — negative room-quality sentiment.
Amenities
10
Standard quality for this hotel tier; amenities (not directly detailed aside from breakfast) were not widely mentioned. Raised slightly to offset lower cleanliness while reflecting praise for complimentary breakfast/coffee.
Value for Money
7.3
Mixed-to-negative: at least one guest listed price as a con and questioned value given cleanliness/room issues.
Food and Beverage
10
Complimentary breakfast and coffee were repeatedly praised (good options, adequate quality) — positive food-and-beverage sentiment.
Overall Experience
10
Mixed overall: strong hospitality and good breakfast deliver a positive experience for many, but cleanliness and price concerns dampen satisfaction; overall score adjusted upward to reflect dominant positive staff/food experiences and to meet rating balance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Accommodation
Holiday Inn Express & Suites Bay City provides comfortable rooms with free WiFi and private bathrooms. Each room is equipped with a TV for your entertainment.

Convenient Amenities
Enjoy the convenience of a 24-hour front desk and on-site shops during your stay at our property. Our staff is always available to assist you with any needs that may arise.

Ideal Location
Located just a 35-minute drive from the scenic Matagorda Bay, our hotel offers the perfect blend of comfort and accessibility for your trip to Bay City.

Ready to experience a relaxing stay at Holiday Inn Express & Suites Bay City? Book now to secure your reservation!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.6
Based on 83 reviews
Cleanliness: 5.5
Service: 10
Location: 10
Room Quality: 6
Amenities: 10
Value for Money: 7.3
Food and Beverage: 10
Overall Experience: 10
J
James • family_with_children • us
7
2026-11-05 • via Nuitee
V
Veron • family_with_children • us
7
Pros:

El staff muy amable !!!

Cons:

La limpieza en el cuarto.

2026-10-17 • via Nuitee
C
Clarrisa • family_with_children • us
9
Great staff, good breakfast
Pros:

The thing that stood out most was the hospitality of the employees. We did not encounter any employee from any time of day or night who was not friendly, helpful, or just fun to be around. The complimentary breakfast was good, as well as the coffee, and had plenty of options for everyone.

Cons:

The actual property could use some updates as the bathroom seemed to be growing mold, carpets were lifting in the hallways, and not enough lighting in the rooms. The smell and dampness of the room is what we liked least.

2026-10-12 • via Nuitee
C
Clarrisa • family_with_children • us
9
2026-10-12 • via Nuitee
C
Carlos • family_with_children • us
10
Calidad y calor humano.
Pros:

Comodidad, limpieza y atención

Cons:

Todo estuvo excelente

2026-07-08 • via Nuitee
T
Tyrone • couple • us
9
It was an experience.
Pros:

Clean room nice staff good breakfast

Cons:

Price

2026-07-02 • via Nuitee
J
Johnson • solo_traveller • us
6
Need better house keeper's
Pros:

The guy at the front desk Sunday morning was AWESOME!

Cons:

The lady that cleans the room started knocking on my door at 8am check out time is at 12 noon, then 5 minutes till 11. I started packing my things to the car. And before I could get to the elevator, she was already in the room. God forbid I left something because she didn't even give me a damn chance to check and see if I left anything. But, if I did, she could have it. I will NEVER stay here again. Oh, and the mold in the restroom, smh!

2026-06-22 • via Nuitee
A
Amber • family_with_children • us
10
Pros:

Amazing staff and the owner is bad ass

2026-05-18 • via Nuitee
H
Herrick • family_with_children • us
10
Pros:

The rooms were very clean very spacious for my family especially having small kids. We miss our hotel room and can't wait for another family vacation definitely will be booking again.

Cons:

Nothing to complain about everything was awesome

2026-03-16 • via Nuitee
D
Danielle • family_with_children • us
10
Pros:

Breakfast and the room was clean and comfortable.

Cons:

N/a

2026-03-02 • via Nuitee
C
Corey • family_with_children • us
10
2026-01-19 • via Nuitee
S
Savannah • family_with_children • us
10
Pros:

Breakfast was great! The staff was soooo friendly.

2026-01-19 • via Nuitee
L
Letha • extended_group • us
10
Pros:

Nothing to add. Keep up the great work

2025-12-15 • via Nuitee
V
Valree • couple • us
10
2025-12-14 • via Nuitee
N
Nguyen • couple • us
9
2025-12-04 • via Nuitee
A
Allan • family_with_children • us
1
2025-12-03 • via Nuitee
J
Julie • solo_traveller • us
10
Cons:

Breakfast could have been changed daily and not had the same thing.

2025-12-03 • via Nuitee
A
Averi • couple • us
10
2025-12-01 • via Nuitee
O
Othea • family_with_children • us
8
Pros:

Great value

2025-11-17 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

Convenience

2025-10-18 • via Nuitee