Pullman Liverpool

Hotels
•
Pullman Hotels and Resorts
9 (6630 reviews)
Kings Dock , Liverpool , GB
+44 151 945 1000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location for arena/exhibition/Albert Docks
Comfortable beds and good showers
Good breakfast and bar meal
Modern, spacious rooms with great views
Repeat visitors and memorable service (host Paul)
Cons:
Inconsistent housekeeping; at least one dirty room and need for refurbishment
Hard mattress / poor pillows reported by some guests
Parking in adjacent multistorey and can be busy
Occasional service lapses (reception key error, variable morning team)
Isolated breakfast item shortages and a nighttime fire alarm disturbance
Some guests feel certain rooms are expensive for the view

Categories

Cleanliness
7
Several reviews praise a lovely, clean hotel overall, but at least one guest reported a filthy mirror, leftover food waste behind a bin and required the room to be cleaned twice — indicates inconsistency and need for refurbishment/attention to housekeeping.
Service
10
Service is frequently singled out as a strength: staff described as friendly, helpful, welcoming and memorable (notably the breakfast host Paul); reception and bar staff praised. There are isolated issues (receptionist key mix-up, a weaker Sunday morning team) but the dominant sentiment is excellent and attentive staff.
Location
9.8
Consistently highlighted as ideal for the Exhibition Centre, Arena, Albert Docks and town centre; many guests note walkable distance and excellent views of the waterfront/wheel — location is a clear positive.
Room Quality
9
Rooms described as modern, well appointed, spacious, quiet with excellent showers and good views; multiple guests mention very comfortable beds, though a few noted a hard mattress and poor pillows causing back soreness and occasional small issues with room allocation or view (car park).
Amenities
9
Amenities like breakfast, bar and good shower facilities are praised; car parking is available but often in a multistorey next door and can be busy during conferences — otherwise facilities are good for a high-end hotel.
Value for Money
9
Mixed comments: several guests call it great value for money and praise food quality/price, while some feel certain rooms were expensive for their view. Overall sentiment leans positive but with occasional comments about cost.
Food and Beverage
9
Breakfast and bar meals receive frequent praise (very good breakfast, excellent some days, good bar meal); there are isolated reports of missing breakfast items or service variability, but F&B is generally well regarded.
Overall Experience
9.2
Majority of stays described as enjoyable or excellent with repeat visitors and strong positives (location, staff, breakfast). A few notable negatives (cleanliness lapse, fire alarm disturbance, parking and occasional service lapses) slightly temper an otherwise very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Luxurious Waterfront Accommodation
Pullman Liverpool Hotel offers a luxurious stay overlooking Kings Dock waterfront. The 216 modern rooms are equipped with top-notch amenities including flat-screen TVs, free Wi-Fi, and mini fridges. Upgrade to a Premium Deluxe room for added luxuries like a complimentary mini bar, Bose docking station, and Nespresso coffee maker.

Dining Experience and Vinoteca
Indulge in British cuisine at the on-site restaurant while watching the chefs in action in the theatre-style kitchen. Explore a wide selection of wines at the unique Vinoteca by Pullman concept.

Convenience and Attractions
Benefit from a 24-hour front desk and on-site fitness suite during your stay. Visit nearby attractions such as The Beatles Story and Tate Liverpool, both within walking distance. Aintree Racecourse is also a short drive away.

Book your luxurious waterfront stay at Pullman Liverpool Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Guest Reviews

9
Based on 6630 reviews
Cleanliness: 7
Service: 10
Location: 9.8
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.2
R
Rebecca • couple • gb
10
Special treat
Pros:

Fabulous location for attending show at the arena and for a day exploring. View from the room was beautiful and food great quality and good value for money

Cons:

-

2026-10-17 • via Nuitee
D
Damian • solo_traveller • gb
10
Pros:

Everything about the stay

Cons:

Nothing everything was perfect

2026-10-17 • via Nuitee
M
Milka • solo_traveller • bg
8
2026-10-16 • via Nuitee
V
Vicki • solo_traveller • gb
8
2026-10-16 • via Nuitee
N
Nasser • solo_traveller • ae
10
Amazing!
Pros:

Staff are very kind and location is excellent.

2026-10-16 • via Nuitee
E
Ernst D • family_with_children • at
8
Business-Hotel, das weder enttäuscht noch begeistert
Pros:

Das Pullmann Liverpool steht zwar nahe dem Mersey River. Richtig davon profitieren kann es aber nicht. Die Gegend runherum ist eher mau ... einige Parkhäuser und das Exhibition Centre. Also viel Beton. Und dann (zu Fuß) doch ein Stück in die City. Das Hotel selbst ist ein überraschend großes Haus; "Business-Hotel" wäre die passende Einordnung. Also auch für Urlauber:innen durchaus okay für zwei oder drei Tage, aber ohne echten Charme.

2026-10-16 • via Nuitee
A
Andrew • couple • gb
5
Pros:

Breakfast

Cons:

Being woken up and 7am to an alarm about money being owed coming through the television on a room that cost 400 for one night's stay.

And didn't even get a sorry

2026-10-15 • via Nuitee
J
Julian • solo_traveller • gb
8
2026-10-15 • via Nuitee
E
Eggert • extended_group • is
10
2026-10-15 • via Nuitee
B
Bruna • solo_traveller • ch
8
2026-10-15 • via Nuitee
L
Lisa • family_with_children • gb
10
Excellent stay
Pros:

Being so close to the Comic Con at the Exhibition Centre and we were put on level 5 with an excellent view of the wheel lit up at night

Cons:

The fire alarm going off at around 2 o'clock in the morning on saturday

2026-10-15 • via Nuitee
A
Ann • solo_traveller • gb
4
I left a day earlier.
Pros:

The bed was extra comfortable

Cons:

I did not get the room I had booked - the receptionist muddled the keys.
On arrival in the room, I checked everything. The bathroom mirror was filthy, and behind the rubbish bin were peach or nectarine stones, previous guest(s) couldn't be bothered to get out of bed and dispose if said rubbish in normal way.
I had to request that the room be cleaned twice!
The hotel requires a complete refurbishment.

2026-10-15 • via Nuitee
K
Katie • solo_traveller • gb
6
2026-10-14 • via Nuitee
M
Mike • solo_traveller • gb
8
Good hotel but very corporate
Pros:

Large hotel with good facilities
Nice staff
Great room with panoramic glass wall overlooking river

Cons:

Parking is multistory car park next door
It is busy when there is a conference on

2026-10-14 • via Nuitee
D
Donna • family_with_children • gb
9
Enjoyable stay
Pros:

Enjoyed our stay very much. Bed and pillows really comfortable. Amazing shower with hot water. Only thing was being woke up at 2am by fire alarm but that wasn’t their fault and slept really well apart from that.

Cons:

Only thing I would say is only one dressing gown available for the two of us and they are very small in size.

2026-10-14 • via Nuitee
J
Javier • family_with_children • es
10
2026-10-14 • via Nuitee
K
Karen • couple • gb
10
2026-10-13 • via Nuitee
D
Deborah • solo_traveller • it
10
2026-10-12 • via Nuitee
M
Mellissa • couple • gb
10
Love coming here but our favourite thing is breakfast, the host Paul is fantastic at his job and remembers us every time
Pros:

Stayed here multiple times and never fails! Always clean staff are very accommodating.

Cons:

Can be expensive but it’s ideal for the event that took place next to it.

2026-10-12 • via Nuitee
A
Audrey • extended_group • gb
9
FOR SHORT STAY VERY GOOD
Pros:

STAFF WERE 100% POLITE & VERY HELPFUL
BREAKFAST WAS GOOD
LOCATION PERFECT

Cons:

MODERN BATHROOM BUT SLIDING DOOR VERY ANNOYING COMING OFF THE RAIL ALL THE TIME

2026-10-12 • via Nuitee