Holiday Inn Express Hotel & Suites Austin Downtown - University by IHG

Hotels
Holiday Inn Express
8.2 (1562 reviews)
810 Red River Street , Austin , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good facilities
Convenient location
Cons:
Cleanliness issues
Intimidating area
Noise disturbances

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness issues, indicating that improvements are needed.
Service
9.05
Many reviews highlight friendly and helpful staff, contributing positively to the overall experience.
Location
7.55
While centrally located, the area has been described as intimidating due to homeless presence.
Room Quality
8.05
Rooms are generally described as clean and comfortable, but noise issues were noted.
Amenities
8.55
Great facilities and breakfast support an overall positive experience.
Value for Money
8.05
Perceived quality aligns with what guests expect for the price.
Food and Beverage
8.55
Guests praised the breakfast options available.
Overall Experience
8.25
Overall guest sentiment is positive, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:10

Property Description

Outdoor Swimming Pool, Free WiFi, and Fitness Centre

Enjoy a refreshing dip in our outdoor swimming pool, stay connected with complimentary WiFi, and keep up with your fitness routine in our well-equipped fitness centre.

Delicious Breakfast Options

Start your day right with a delicious breakfast offering buffet, continental, and American options to suit every palate.

Convenient Business and Leisure Facilities

Whether you need to attend to work matters in the business centre or unwind in the snack bar, we have you covered for both productivity and relaxation.

Book your stay at Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel for a perfect blend of comfort and convenience.

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1562 reviews
Cleanliness: 7.55
Service: 9.05
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.25
S
Simon solo_traveller fr
9
Pros:

La localisation, la piscine en rooftop et le confort des chambres

Cons:

Le prix du parking

2026-08-15 via Nuitee
A
Alexis solo_traveller us
10
2026-08-13 via Nuitee
D
Drake couple us
2
The beds were comfy, not the greatest hotel. Staff was absolutely amazing though.
Pros:

Not too much to like staying here

Cons:

Paying an outrageous amount for parking

2026-08-12 via Nuitee
A
Antonio Vitor couple br
1
Péssimo Hotel
Pros:

Péssimo hotel, com certeza a pior experiência de hospedagem que já tive na vida. Logo na chegada, o elevador que ligava a garagem à recepção estava quebrado. Durante a estadia, passei dois dias sem água no banheiro. Além disso, a recepção é compartilhada com outro hotel, gerando muita confusão. O pior de tudo foi a cobrança duplicada: me cobraram indevidamente no balcão por uma reserva que já estava paga pelo Booking. Foram necessárias muitas ligações, mensagens e o desgaste de ter que expor a fatura do meu cartão de crédito para que fizessem o estorno, o que levou longos 30 dias. Não recomendo

Cons:

Péssimo hotel, com certeza a pior experiência de hospedagem que já tive na vida. Logo na chegada, o elevador que ligava a garagem à recepção estava quebrado. Durante a estadia, passei dois dias sem água no banheiro. Além disso, a recepção é compartilhada com outro hotel, gerando muita confusão. O pior de tudo foi a cobrança duplicada: me cobraram indevidamente no balcão por uma reserva que já estava paga pelo Booking. Foram necessárias muitas ligações, mensagens e o desgaste de ter que expor a fatura do meu cartão de crédito para que fizessem o estorno, o que levou longos 30 dias. Não recomendo

2026-08-11 via Nuitee
M
Maria del Pilar couple pe
10
2026-08-11 via Nuitee
F
Frank couple us
5
Pros:

It was a good place to stay for the night.

Cons:

The check in process took about 30 minutes. It took two staff members to get one person checked in. Once we were up, it took them no time to get use checked in.

2026-08-10 via Nuitee
H
Heather couple us
1
Cons:

The property almost looked abandoned. You had to go to the sister property to even check in. There is no at the front desk rooms were dated. It just felt unsafe.

2026-08-10 via Nuitee
X
Xavier couple us
10
2026-08-10 via Nuitee
J
juan solo_traveller es
7
2026-08-09 via Nuitee
L
Luis solo_traveller us
8
Pros:

The location to downtown was Great

Cons:

Parking was 50 dollars to use the garage attached to the building.

2026-08-06 via Nuitee
S
Shannon couple us
10
2026-08-03 via Nuitee
J
Jasmine couple us
10
2026-08-02 via Nuitee
S
Stephanie solo_traveller us
10
Nice stay
Pros:

Clean facility,friendly staff, close proximity to bars and restaurants.

Cons:

Parking was expensive per day. No parking offered by hotel.

2026-08-02 via Nuitee
R
Rafael solo_traveller co
6
2026-08-02 via Nuitee
R
Ramos solo_traveller us
7
2026-07-24 via Nuitee
E
Ernesto solo_traveller us
9
2026-07-22 via Nuitee
H
Holliday solo_traveller us
3
Pros:

It wasnice until the cleaning lady tried to accusr me and my guest for not having a room which we did and tried to tell us we couldnt have breakfast

Cons:

B

2026-07-21 via Nuitee
V
Veronica solo_traveller us
10
Pros:

The area

Cons:

N/a

2026-07-21 via Nuitee
G
Grinnen couple us
2
will never stay again
Pros:

breakfast was good, room was nice size

Cons:

the elevator was down and had to walk 4 floors more than once
no hot water on the second day and couldn't whoer

2026-07-18 via Nuitee
A
Amanda family_with_children us
3
Horrible
Pros:

The location

Cons:

First the staff is rude as hell .. the room didn't have the walk n shower like it shows n the pictures my toilet seat fell off on me and I hit the floor it was a whole mess and the breakfast wasn't what it was supposed to be smh will not be coming back

2026-07-18 via Nuitee