Hotel Indigo Austin Downtown - University by IHG

Front Desk staff was amazing

This hotel is perfect to experience the downtown Austin experience in a great location for a great price. The entire staff was outstanding from checkin to checkout. Jonathan at the front desk was extremely helpful and friendly and made me feel very welcome. Kayla at the front desk was also extremely accommodating, kind, and helpful. The bartender, Kristine, was super cool and made having drinks at the bar more enjoyable. The GM and the F&B Manager were also extremely welcoming and friendly. The room was perfectly clean, comfortable, and had an awesome view. I've stayed here twice already and will definitely stay again and I highly recommend it to anyone! Great job Hotel Indigo staff, thank you!

Very nice hotel. Very close to 6th street, nice bar downstairs, pool is nice. Parking cost is crazy! And Valet is not much of a valet when you have to get your car on your own when the staff is not around.

Everyone was very helpful and attentive! Great vibe all around!

I've stayed in Austin many times, I won't stay here again though. I also know I can't be the only one who has complained about this issue, the hotel is directly located next to an outside bar and when a woman shows up with her children it may be the considerate thing to not put them directly next to the bar with it's very loud music that does not stop playing until 2am. We thought the noise machines were a nice touch when we arrived but little did we know they were given to you to try and cover up the screaming techno music that would be played until 2am when you and your family had to be up at 5. The squealing A/C system also didn't help. Maybe this is more a review for the employees, take some consideration into the people that are checking in and adjust the rooms accordingly. Just, do better.

Great service very attentive

T

Upset that we paid for parking prior to our arrival only to be charged again. That's even after discussing with the front desk and both confirming that we had free parking.
It's a convenient location.

The hotel was very nice and the staff was friendly. My only complaint is the parking in that area is not the best.

Great location, friendly staff

Room was HUGE, very clean and staff was exceptionally helpful, will stay there every time we need to visit Austin

Very good hotel, the only issue being the outdoor music venue across the street which generated a high level of noise at night. The hotel conveniently provided ear plugs on the night stand next to the bed! :)

Walkable to concert venue was great. What I didn't like was every time you first walked into the room it smelt like dirty mop water. Beds were very hard. We called for valet headed down to the lobby. After a waiting a while we asked how long and there wasn't anybody on staff yet but luckily someone came on shift soon after. If we had not of asked how long would we have stood in the lobby waiting???

our shower wasn’t clean, the bed frame was ripping, tv didn’t work, the pillow cases had brown stains on them, homeless population

Room was nice and roomy and clean. Friendly staff and decent restaurant for breakfast. I would stay again

Was a pleasure

I would stay here again.

Extremely loud air conditioner that wakes you up all night long, room phone did not work

Multiple issues

Beautiful property and close to many music venues!

The staff is always friendly, the rooms are always clean and it’s walkable to 6th Street. Pelons next door is a gem as well!