Hotel am Rathaus

Hotels
7.5 (1942 reviews)
Heiliggeiststr. 1 , Heidelberg , de

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Family rooms
Express check-in/check-out
Tour desk
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Outdated rooms
High prices for what is offered

Categories

Cleanliness
6.5
Several reviews mention cleanliness issues, including that the shower was moldy and the rooms were not dusted.
Service
8.5
Many reviews highlight friendly and helpful staff, indicating good service.
Location
9
Common theme across reviews is the excellent central location.
Room Quality
7
Room quality was mentioned as average with some comments about it being outdated.
Amenities
7
Basic amenities provided, but there were comments about the need for upgrades.
Value for Money
7.5
Some reviews suggest the price may be too high for the quality and condition of the hotel.
Food and Beverage
7
Breakfast was noted as acceptable but could be improved; some reviews mentioned it was poor.
Overall Experience
7.5
Overall, guests had a satisfactory experience due to location and service despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:16

Property Description

Central Location in Heidelberg's Old Town
Located steps away from the town hall and Heiliggeistkirche church, Hotel am Rathaus offers a prime spot in the heart of Heidelberg's Old Town. Ideal for exploring the city's historic landmarks.

Complimentary Breakfast and Free Wi-Fi
Start your day with a rich buffet breakfast included in your room rate. Enjoy cosy and brightly furnished rooms, all equipped with free Wi-Fi for your convenience.

Proximity to Major Attractions
With the Old Bridge and Heidelberg Castle just a few minutes' walk away, Hotel am Rathaus serves as the perfect base for your Heidelberg sightseeing adventure.

Book your stay at Hotel am Rathaus now for a memorable experience in Heidelberg's Old Town!

Important information:

Please contact the hotel in advance if you plan to arrive after 23:00.

Parking spaces can be found in Park Garage P12.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 13 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1942 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7.5
M
Mathias • solo_traveller • no
7
Utmerket beliggenhet, hyggelig personale, god frokost, du får veldig god valuta for pengene
Pros:

Hyggelig personale, god valuta for pengene

Cons:

Dårlig wlan

2026-03-21 • via Nuitee
M
Markus • solo_traveller • de
5
Nicht guten Gewissens zu empfehlen
Pros:

Es war ein Hotel, die Heizung funktioniert. Die Lage in einer Marktseitenstrasse ist zentral. Verwunderlich, dass die Corona Pause offensichtlich nicht für zumindest Schönheits-Renovierungen genutzt wurde.

Cons:

Noch nie so ein schmutziges, abgewohntes Hotel Zimmer erlebt habe. Schimmel in Dusche, extrem unangenehm fleckige Auslegware im Zimmer -barfuß will man da nicht gehen- , generell schmutziges Zimmer, keine Garderobenbügel. Wände bräuchten Maler. Frühstück für den Preis eher armselig. Manche Jugendherberge bietet da besseres.

2026-03-21 • via Nuitee
J
Juhl • couple • dk
3
Pros:

God beliggenhed

Cons:

Dårlige senge. Badeværelset var ved at falde fra hinanden. Dør til brusekabine var løs. Brusestangen løs. Sengen var kun opredt til en person.

2026-03-21 • via Nuitee
K
Konstantin • family_with_children • de
7
2026-03-20 • via Nuitee
D
Donghyeok • family_with_children • kr
10
Pros:

The staffs were very kind and the breakfast was very nice.

Cons:

.

2026-03-17 • via Nuitee
R
Reinhard • family_with_children • de
7
Nettes, preiswertes Hotel mitten in der Altstadt
Pros:

Perfekte Lage in Heidelberg: zentral, nahe am Neckar, gutes Frühstück und sehr hilfsbereit!

Cons:

Im Untergeschoss ist eine Disco (Mel's Bar), in der auch morgens um halb drei Uhr der Bär steppt: geht die Tür auf, gibt's Lärm und Geschrei auf der Gasse und man kann den Schlaf vergessen... Ohne Ohrenstöpsel keine Chance!

2026-03-16 • via Nuitee
L
Linneborn • extended_group • de
8
Pros:

Gut😎

2026-03-16 • via Nuitee
A
Ataoğlu • solo_traveller • tr
7
Pros:

konum

Cons:

eskimiş

2026-03-16 • via Nuitee
R
Rasmussen • couple • dk
5
Super beliggenhed men slidt hotel
Pros:

Super beliggenhed i centrum af Altstadt

Cons:

Slidt hotel med mange trapper og ingen elevator, Værelse og badeværelse lever ikke op til normal standard. Morgenmaden er ikke spændende.

2026-03-15 • via Nuitee
T
Tavares Iotti • family_with_children • br
10
Hotel am Rathaus
Pros:

Atendimento muito bom e localização incrível

Cons:

Único ponto que posso dizer é que achei o quarto pouco iluminado, fora isso, perfeito

2026-03-13 • via Nuitee
B
Bayram Mustafa Zor • family_with_children • tr
10
Pros:

The location and the breakfast were great. The beds were very comfortable.

Cons:

Nothing.

2026-03-13 • via Nuitee
R
Richter • solo_traveller • de
9
2026-03-12 • via Nuitee
C
Crusita • couple • se
7
fantastisk stad många restauranger
Pros:

helt ok frukost, kontinental. Boendet låg i Old Town med alla sevärdheter

Cons:

odammat på nattuksborden, musikdunk nattetid (till 03)

2026-03-09 • via Nuitee
L
Lukáš • couple • cz
10
2026-03-09 • via Nuitee
F
Franco • family_with_children • at
8
2026-03-08 • via Nuitee
L
L.J.M. • solo_traveller • nl
8
Verder goed heb verder genoten
Pros:

De accommodatie was goed verzorgd .
Personeel was vriendelijk en het ontbijt was goed.
Alleen als je
Moet
Parkeren met de auto ben je veel geld kwijt.

Cons:

Parkeren.

2026-03-08 • via Nuitee
J
Jennifer • family_with_children • de
8
2026-03-07 • via Nuitee
H
Heidrun • solo_traveller • de
8
2026-03-07 • via Nuitee
M
Marieke • family_with_children • nl
7
2026-03-04 • via Nuitee
K
Katrin • couple • de
5
2026-03-04 • via Nuitee