Hotel am Rathaus

Hotels
7.5 (2158 reviews)
Heiliggeiststr. 1 , Heidelberg , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Tour desk
Private check-in/check-out
Daily housekeeping
Accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Outdated rooms
High prices for what is offered

Categories

Cleanliness
6.5
Several reviews mention cleanliness issues, including that the shower was moldy and the rooms were not dusted.
Service
8.5
Many reviews highlight friendly and helpful staff, indicating good service.
Location
9
Common theme across reviews is the excellent central location.
Room Quality
7
Room quality was mentioned as average with some comments about it being outdated.
Amenities
7
Basic amenities provided, but there were comments about the need for upgrades.
Value for Money
7.5
Some reviews suggest the price may be too high for the quality and condition of the hotel.
Food and Beverage
7
Breakfast was noted as acceptable but could be improved; some reviews mentioned it was poor.
Overall Experience
7.5
Overall, guests had a satisfactory experience due to location and service despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:16

Property Description

Central Location in Heidelberg's Old Town
Located steps away from the town hall and Heiliggeistkirche church, Hotel am Rathaus offers a prime spot in the heart of Heidelberg's Old Town. Ideal for exploring the city's historic landmarks.

Complimentary Breakfast and Free Wi-Fi
Start your day with a rich buffet breakfast included in your room rate. Enjoy cosy and brightly furnished rooms, all equipped with free Wi-Fi for your convenience.

Proximity to Major Attractions
With the Old Bridge and Heidelberg Castle just a few minutes' walk away, Hotel am Rathaus serves as the perfect base for your Heidelberg sightseeing adventure.

Book your stay at Hotel am Rathaus now for a memorable experience in Heidelberg's Old Town!

Important information:

Please contact the hotel in advance if you plan to arrive after 23:00.

Parking spaces can be found in Park Garage P12.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Location

Guest Reviews

7.5
Based on 2158 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7.5
S
Susanne • family_with_children • de
7
2026-10-28 • via Nuitee
S
Silvio Scheller • couple • de
6
Sehr schöner Urlaub in einem in die Jahre gekommenen Hotel.
Pros:

Die Lage war sehr zentral. Somit haben wir das Auto nicht nutzen müssen.

Cons:

Der Kleiderschrank war nicht nutzbar, da er mit Decken und Kissen belegt war.
Das Badezimmer bedarf einer kompletten Sanierung.
-> Waschbecken defekt
-> Dusche kaum nutzbar, da der Einstieg zu eng ist und die Abstellfläche für Duschgel Lose an der Wand hing.

2026-10-26 • via Nuitee
Y
Yuliia • couple • de
10
2026-10-26 • via Nuitee
D
David • family_with_children • gb
8
Very enjoyable
Pros:

Definitely the location. Directly at the market place - main area of Heidelberg. Lots of nice restaurants around with good dining.

Cons:

We were on the top floor (4 floor) and there is no lift - so a little struggle.

2026-10-25 • via Nuitee
S
Sonja • family_with_children • at
8
2026-10-23 • via Nuitee
J
João Gabriel • solo_traveller • be
7
2026-10-21 • via Nuitee
F
Fleur • couple • nl
9
Fijn verbleven!
Pros:

De bedden waren echt heel fijn en het ontbijt was lekker vers!

2026-10-20 • via Nuitee
B
bender • solo_traveller • de
8
Pros:

Very warm welcome to a hotel with decent accommodation and excellent location. Booked three rooms. All to a very decent standard, in my opinion, and we could all sleep well.
Breakfast met our needs, with good coffee and hot chocolate too.

2026-10-19 • via Nuitee
H
HANS • couple • es
8
Great location and even greater customer care...
Pros:

Great location and even greater customer service.

Cons:

Nothing really still if an elevator of course would have been nice.

2026-10-18 • via Nuitee
S
Sonya • family_with_children • it
9
Pros:

Posizione strategica! Ottima accoglienza!

2026-10-15 • via Nuitee
I
Inan • family_with_children • ch
8
Great price/performance ratio.
Pros:

Breakfast was good and had enough variety. Location is the best. I read some comments saying that the rooms might be noisy because of the central location. Don't worry about the loudness, the isolation is good and you can sleep in peace.

Cons:

The beds could have been more comfortable. It didn't bother us at all as we only stayed for one night.

2026-10-15 • via Nuitee
H
hans-Jürgen • family_with_children • de
10
Relaxing and rewarding
Pros:

Man fühlte sich sofort willkommen, der Empfangsbereich und die Frühstücksarea waren sehr schön arrangiert und das Frühstück war toll. Man fühlte sich wie zu Hause und die. Lage ist absolut top.

Cons:

See above

2026-10-13 • via Nuitee
G
gigena • solo_traveller • ar
9
Un lugar cerca de todo!!
Pros:

La ubicación en el.mismo centro histórico y demás atracciones.
El parking cerca de pago.
Toda la ciudad es hermosa!!

Cons:

El desayuno estaba bien, pero con lo elemental.No habia mucha variedad y escaso.
No eran muy amables los encargados.

2026-10-12 • via Nuitee
V
Vesile • family_with_children • de
7
Pros:

Pluspunkte: Unschlagbare Lage direkt am zentralen Platz im Stadtzentrum. Sehr freundliches und zuvorkommendes Personal sowie ein gutes Frühstück.

Cons:

Das Zimmer hätte eine Renovierung nötig. Ein weiterer großer Nachteil ist der fehlende Aufzug, wodurch das Hotel für Gäste im Rollstuhl nicht zugänglich ist. Zudem sind die Parkplätze recht eng und für größere Fahrzeuge ungeeignet.

2026-10-11 • via Nuitee
M
Márton • family_with_children • be
8
2026-10-09 • via Nuitee
E
Elke • couple • de
8
2026-10-08 • via Nuitee
S
Susanne • couple • dk
6
Pros:

Beliggenhed

Cons:

Udsigt fra værelse, beskrevet som god, men vores var direkte mod skralderum

2026-10-07 • via Nuitee
T
Titus • couple • nl
7
Nachtje Heidelberg
Pros:

Oud hotel in het centrum van Heidelberg, erg aardig personeel, ontbijt was goed.

Cons:

Bedden lagen niet lekker, kamer was stoffig, en gordijnen hielden geen licht tegen. Veel trappen maar dat weet je in zo’n oud hotel!

2026-09-18 • via Nuitee
A
Andrea • solo_traveller • de
6
2026-09-18 • via Nuitee
H
Howard • solo_traveller • gb
9
2026-09-17 • via Nuitee