Hotel am Rathaus

Hotels
7.5 (2158 reviews)
Heiliggeiststr. 1 , Heidelberg , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Tour desk
Private check-in/check-out
Daily housekeeping
Accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Outdated rooms
High prices for what is offered

Categories

Cleanliness
6.5
Several reviews mention cleanliness issues, including that the shower was moldy and the rooms were not dusted.
Service
8.5
Many reviews highlight friendly and helpful staff, indicating good service.
Location
9
Common theme across reviews is the excellent central location.
Room Quality
7
Room quality was mentioned as average with some comments about it being outdated.
Amenities
7
Basic amenities provided, but there were comments about the need for upgrades.
Value for Money
7.5
Some reviews suggest the price may be too high for the quality and condition of the hotel.
Food and Beverage
7
Breakfast was noted as acceptable but could be improved; some reviews mentioned it was poor.
Overall Experience
7.5
Overall, guests had a satisfactory experience due to location and service despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:16

Property Description

Central Location in Heidelberg's Old Town
Located steps away from the town hall and Heiliggeistkirche church, Hotel am Rathaus offers a prime spot in the heart of Heidelberg's Old Town. Ideal for exploring the city's historic landmarks.

Complimentary Breakfast and Free Wi-Fi
Start your day with a rich buffet breakfast included in your room rate. Enjoy cosy and brightly furnished rooms, all equipped with free Wi-Fi for your convenience.

Proximity to Major Attractions
With the Old Bridge and Heidelberg Castle just a few minutes' walk away, Hotel am Rathaus serves as the perfect base for your Heidelberg sightseeing adventure.

Book your stay at Hotel am Rathaus now for a memorable experience in Heidelberg's Old Town!

Important information:

Please contact the hotel in advance if you plan to arrive after 23:00.

Parking spaces can be found in Park Garage P12.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Location

Guest Reviews

7.5
Based on 2158 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7.5
A
Andrea • solo_traveller • de
6
2026-09-18 • via Nuitee
T
Titus • couple • nl
7
Nachtje Heidelberg
Pros:

Oud hotel in het centrum van Heidelberg, erg aardig personeel, ontbijt was goed.

Cons:

Bedden lagen niet lekker, kamer was stoffig, en gordijnen hielden geen licht tegen. Veel trappen maar dat weet je in zo’n oud hotel!

2026-09-18 • via Nuitee
P
Per-Olav Weberg • couple • no
10
Pros:

Kjempe hyggelig de som jobbet der, alt ble ordnet om vi spurte om noe

Cons:

Ingen ting

2026-09-17 • via Nuitee
H
Howard • solo_traveller • gb
9
2026-09-17 • via Nuitee
N
Nannini A • solo_traveller • it
8
2026-09-16 • via Nuitee
B
Boyan • couple • nl
8
Fantastische plek
Pros:

Beste locatie!

Cons:

Kan iets schoner zoals in de badkamer

2026-09-13 • via Nuitee
L
Ligia • family_with_children • de
10
2026-09-13 • via Nuitee
C
Claudia • solo_traveller • at
8
2026-09-13 • via Nuitee
H
Hans • couple • de
8
2026-09-11 • via Nuitee
S
Sven • solo_traveller • de
8
Pros:

Gute Lage, sehr höfliche mitarbeiter, saubere zimmer

Cons:

Kein lift, kein zimmerwechsel möglich. Meine mom (69 jahre) hatte Probleme mit ihren angeschlagenen knien den Auf- bzw abstieg in den 4. Stock durch das treppenhaus zu bewältigen

2026-09-10 • via Nuitee
R
Rita • couple • it
5
Heidelberg è una città meravigliosa
Pros:

La posizione

Cons:

Non c'era l'ascensore.
Il lavandino del bagno intasato.
Struttura molto datata

2026-09-10 • via Nuitee
G
Galipp • solo_traveller • de
8
2026-09-09 • via Nuitee
D
Daniel • couple • us
6
Great location for a simple stay.
Pros:

The location is excellent for shopping and for taking the funicular to the Castle. The breakfast was nice, and the staff was exceptional.

Cons:

The room was a top floor with sloped walls ideal for knocking your head or shoulders. It was very hot. No A/C as advertised.

2026-09-09 • via Nuitee
F
Firuze • solo_traveller • tr
5
Pros:

Gezilecek yerlere yürüme mesafesinde. Kahvaltı güzeldi. Çalışanlar güleryüzlüydü.

Cons:

Yatağın bir tarafı kırıktı. Hava çok sıcaktı ve klima yoktu. Küçük bir vantilatör vardı. Eşyalar oldukça eski.

2026-09-09 • via Nuitee
M
Mc • solo_traveller • nl
5
Pros:

De locatie

Cons:

De staat van de kamers en badkamer was oud en slordig

2026-09-08 • via Nuitee
H
Hermann • couple • de
7
Insgesamt hatten wir einen sehr schönen Aufenthalt.
Pros:

Das Zimmer war dem Alter entsprechend ok. Was herausragend ist, dass sich das Hotel direkt am großen Marktplatz befindet. Von hier aus, kann man alles bequem zu Fuß erreichen. Das Frühstück war sehr gut. Das Personal sehr freundlich.

Cons:

Die Dusche, hier vor allem die Duschhalterung, dürfte wohl mal renoviert werden. Da wir an sehr heißen Tagen vor Ort waren, hätten wir uns eine Klimaanlage gewünscht. Der Ventilator hat für diese Temperaturen leider nicht ausgereicht.

2026-09-07 • via Nuitee
L
Lothar • solo_traveller • au
9
2026-09-07 • via Nuitee
M
Margaret • couple • ie
8
Lovely stay anazing location , would stay again
Pros:

Loved the location step out on to a busy square with bars and restaurant .The staff were very friend and breakfast was lovely with a great selection . The room had lovely views .

Cons:

Our room on the top floor . 71 to our room each time🤣🤣 also door into room and bathroom were very low , heads were banged on several occasions .

2026-09-06 • via Nuitee
A
Aretha • solo_traveller • na
5
2026-09-05 • via Nuitee
H
Henry • extended_group • nl
8
Perfect verblijf in Heidelberg, centraal in de oude stad en het kasteel
Pros:

Perfecte locatie, midden in de "Altstadt". Heerlijk uitgebreid ontbijt. Zeer vriendelijk behulpzaam personeel. Koelkastje in de kamer om b.v. je eigen drankje koel te houden, want er is geen echte lounge of bar in het hotel.

Cons:

Niets, maar misschien goed om te weten, er is geen lift

2026-09-04 • via Nuitee