Hotel am Rathaus

Hotels
7.5 (1928 reviews)
Heiliggeiststr. 1 , Heidelberg , de

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Family rooms
Express check-in/check-out
Tour desk
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Outdated rooms
High prices for what is offered

Categories

Cleanliness
6.5
Several reviews mention cleanliness issues, including that the shower was moldy and the rooms were not dusted.
Service
8.5
Many reviews highlight friendly and helpful staff, indicating good service.
Location
9
Common theme across reviews is the excellent central location.
Room Quality
7
Room quality was mentioned as average with some comments about it being outdated.
Amenities
7
Basic amenities provided, but there were comments about the need for upgrades.
Value for Money
7.5
Some reviews suggest the price may be too high for the quality and condition of the hotel.
Food and Beverage
7
Breakfast was noted as acceptable but could be improved; some reviews mentioned it was poor.
Overall Experience
7.5
Overall, guests had a satisfactory experience due to location and service despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:16

Property Description

Central Location in Heidelberg's Old Town
Located steps away from the town hall and Heiliggeistkirche church, Hotel am Rathaus offers a prime spot in the heart of Heidelberg's Old Town. Ideal for exploring the city's historic landmarks.

Complimentary Breakfast and Free Wi-Fi
Start your day with a rich buffet breakfast included in your room rate. Enjoy cosy and brightly furnished rooms, all equipped with free Wi-Fi for your convenience.

Proximity to Major Attractions
With the Old Bridge and Heidelberg Castle just a few minutes' walk away, Hotel am Rathaus serves as the perfect base for your Heidelberg sightseeing adventure.

Book your stay at Hotel am Rathaus now for a memorable experience in Heidelberg's Old Town!

Important information:

Please contact the hotel in advance if you plan to arrive after 23:00.

Parking spaces can be found in Park Garage P12.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 13 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1928 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7.5
T
Thomas • couple • de
7
Für eine Übernachtung od Wochenende auf Grund der Lage in Ordnung
Pros:

Die Lage

Cons:

Etwas in die Jahre gekommen, müsste renoviert werden

2026-02-09 • via Nuitee
M
Michaela • family_with_children • de
8
Pros:

Sehr engagiert, freundlich und zuvorkommend.
Super Lage,trotzdem ruhig

2026-02-09 • via Nuitee
T
Thorsten • solo_traveller • de
7
2026-02-08 • via Nuitee
E
Esra • family_with_children • de
8
Harika konum
Pros:

Konum olarak cok iyiydi, merkezde heryere yürüyerek ulasilabiliyordu. Temiz ve herses yeterliydi. Calisanlardaa tatli ve samimilerdi.

Cons:

Cocuklar biraz ziplayinca sallanmasi bizi ürküttü, ancak sordugumuzda o bölgede binalarin cok eski oldugunu ve bunun normal oldugunu söyledir.

2026-01-29 • via Nuitee
B
Bodo • extended_group • de
3
Schlecht
Cons:

Problem war , wenn man morgens den Zimmerschlüssel abgegeben hat und nach 23.00 Uhr zurückkommt, muß man den Nebeneingang benutzen, ohne Möglichkeit den Schlüssel zu bekommen. Die Zwischentür war verschlossen.

2026-01-27 • via Nuitee
K
Katy • family_with_children • de
5
Pros:

Das Personal ist sehr freundlich und die Lage ist toll,
.die Bettwäsche war sauber

Cons:

Die Zimmerausstattung ist alt und abgewohnt. Im Badezimmer wackelt der Handtuchhalter, es gibt Schimmel in den Fugen, die Duschabtrennumg ist eckelig. Im Zimmer ist Teppich ausgelegt, der dringend erneuert werden müsste.
Schade, denn eigentlich ein tolles Haus.
Auch die Matratze sollte erneut werden

2026-01-25 • via Nuitee
R
Rombout • solo_traveller • nl
8
2026-01-24 • via Nuitee
C
Carsten • couple • de
7
2026-01-20 • via Nuitee
N
Natalia • family_with_children • es
8
2026-01-19 • via Nuitee
E
ERIK • family_with_children • es
5
Gracias a Dios fue solo una noche
Pros:

Buena ubicacion para explorar el casco antiguo pero mucho lio con el parking

Cons:

Muchisimo ruido por la noche en la calle for los botellones. Hotel super antiguo del estilo vintage tipo 70.

2026-01-19 • via Nuitee
W
Willi • couple • de
7
2026-01-19 • via Nuitee
J
Juliane • family_with_children • de
7
Lage Top, Hotelzimmer schön, Sauberkeit leider nicht so toll.
Pros:

Die Lage ist super, sehr Zentral und alles bestens zu erreichen.

Cons:

Das Zimmer ist sehr staubig und nicht ordentlich geputzt, Dusche schimmelt an den Fugen,an der Decke und Ecken Spinnenweben.

2026-01-19 • via Nuitee
M
Maria • couple • de
7
Pros:

Frühstück war gut

Cons:

Duschkabine defekt , Fahrräder müssen im Freien stehen,
kein kostenloses Wasser auf dem Zimmer. Sehr laut bis tief in die Nacht.

2026-01-19 • via Nuitee
E
Emil • couple • ch
7
Pros:

Retrostiel

Cons:

Lärm in der Nacht

2026-01-19 • via Nuitee
P
Pasquale • solo_traveller • de
7
Cons:

Ein bisschen laut in der Nacht.

2026-01-19 • via Nuitee
M
Manfred • couple • de
4
2026-01-17 • via Nuitee
J
Jürgen • family_with_children • de
10
Pros:

Super Lage

2026-01-17 • via Nuitee
B
Bob • couple • nl
8
Prettig verblijf in het mooie oude centrum
Pros:

Vriendelijke staf, dicht in het centrum, prima ontbijt

Cons:

Parkeren: er stond op de website dat je kon parkeren maar dat was dus een parkeergarage in de stad. Was niet helemaal duidelijk op de website.

2026-01-15 • via Nuitee
M
Masoud • solo_traveller • de
5
Schlaflos !
Pros:

Frühstück war sehr gut und die Lage optimal

Cons:

Genau am Hotel im EG oder UG ist ein Disco.
Die Musik war sehr laut und es ging bis 4 morgen.
Wegen eines Termins musste ich kurz nach 8 Uhr raus. Habe insgesamt vielleicht 3 Stunden geschlafen. Für's Wochenende ist das Hotel wegen lauter Musik nicht zu empfehlen.

2026-01-15 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-01-13 • via Nuitee