Decanter Hotel

Hotels
9.2 (651 reviews)
106 Calle San Jose , San Juan , pr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Traffic noise
Limited parking

Categories

Cleanliness
8.72
Generally clean but mentions of subpar bathroom lighting and rooms not being serviced.
Service
10
Staff consistently described as friendly and helpful, enhancing the overall experience.
Location
10
Excellent location in Old San Juan, very convenient for guests.
Room Quality
8.72
Clean and comfortable rooms, but some concerns about noise and lighting.
Amenities
8.72
Nice rooftop area but limited functional amenities like breakfast.
Value for Money
8.72
Concerns expressed regarding the value versus product offered.
Food and Beverage
8.72
Rooftop restaurant closed, impacting dining options during stay.
Overall Experience
10
Despite some minor drawbacks, most reviews reflect a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:02

Property Description

Luxurious Suites and Amenities
Experience comfort and convenience in our suites, some with a seating area and kitchenette. All rooms are air-conditioned for your comfort and come equipped with a wardrobe.

Exceptional Services
Enjoy free WiFi throughout the property and take advantage of our 24-hour front desk. Relax on the sun deck offering stunning city views.

Prime Location
Located just steps away from Ponce de Leon Statue and Old San Juan, with Fort San Felipe del Morro and the airport in close proximity.

Book now for an unforgettable stay at Decanter Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 651 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 8.72
Amenities: 8.72
Value for Money: 8.72
Food and Beverage: 8.72
Overall Experience: 10
R
Rogers • couple • us
10
2026-03-26 • via Nuitee
E
Elba • couple • us
10
2026-03-23 • via Nuitee
E
Esther • couple • de
10
Pros:

Wir waren mit dem Aufenthalt sehr zufrieden. Das Personal hat einen hervorragenden Dienst gemacht. Alle Wünsche wurden sofort erfüllt. Beim nächsten Aufenthalt werden wir wieder bei Ihnen anfragen und an unsere Verwandten und Bekannten weiterempfehlen.

2026-03-19 • via Nuitee
A
Anthony • couple • us
10
2026-03-17 • via Nuitee
P
Pamela • extended_group • us
7
Pros:

Location

Cons:

We were told we would have two separate bedrooms in our suite and we did not. The hotel staff were rude, more often than not.

2026-03-11 • via Nuitee
P
Pamela • extended_group • us
7
Pros:

Location

Cons:

Staff was not accommodating.

2026-03-11 • via Nuitee
N
Nancy • solo_traveller • us
9
A lovely hotel stay in Old San Juan
Pros:

The location is excellent. Located in Old San Juan. The hotel staff was friendly and helpful. The rooms were lovely and clean. Good air conditioning.

Cons:

When I went to adjust the shower head before taking a shower, it came completely off. However, the hotel owner took care of it immediately. He replaced it with another one which worked well. In the middle of the night, a fire alarm went off which was very startling. The alarm may have been faulty. It only stayed on for a moment, but disturbed our sleep.

2026-02-25 • via Nuitee
C
Carol • couple • gb
8
Spacious room, lovely balcony, great location
Cons:

It was a shame that the rooftop bar was not open during our stay.

2026-02-22 • via Nuitee
K
Kristene • solo_traveller • us
10
great location, responsive staff
Pros:

the location was excellent, as was the responsiveness of the staff. i had a few questions before arriving and they answered promptly and were very helpful. super helpful on restaurant and salsa dancing recommendations. helpful and attended to me when i couldn't figure out the tv. the AC worked great, good water pressure in the shower, comfy beds and pillows.

2026-02-22 • via Nuitee
M
Marc • couple • us
7
2026-02-12 • via Nuitee
R
Robert • family_with_children • us
8
Ideal Location
Pros:

Great location, friendly staff, comfortable room.

Cons:

It was noisy outside our window at night, but I realize that the hotel is in the Old Town tourist area.

2026-01-30 • via Nuitee
W
wendy • extended_group • us
8
2026-01-29 • via Nuitee
J
Joan • couple • us
8
Pros:

Location and overall was great.

Cons:

Noisy.

2026-01-28 • via Nuitee
M
Miguel • couple • pr
7
Sorprise
Pros:

Disorganized

Cons:

Late check in. The room it was not ready

2026-01-21 • via Nuitee
S
Soto • couple • pr
10
Pros:

Excelente servicio por parte empleados. Ambiente acogedor, tiene un area donde puedes sentarse y relajarse. La habitación limpia al igual el baño. Lo recomiendo

Cons:

Todo estuvo bueno

2026-01-21 • via Nuitee
V
Vanessa • couple • pr
10
2026-01-20 • via Nuitee
V
Vasilisa • couple • us
10
2026-01-20 • via Nuitee
D
Dianne • solo_traveller • us
8
Pros:

Staff very helpful

Cons:

No parking. Very difficult to find parking on the street

2026-01-20 • via Nuitee
K
Keishla • extended_group • pr
10
Muy buena experiencia
Pros:

Encantada con el servicio, el personal muy atento y amable. La habitación muy cómoda y limpia definitivamente volvería a quedarme.

2026-01-19 • via Nuitee
A
Anael • solo_traveller • us
8
2026-01-19 • via Nuitee