Hotel Indigo Traverse City by IHG

Hotels
Hotel Indigo
8.3 (339 reviews)
263 West Grandview Parkway , Traverse City , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Lack of cleanliness
High noise levels
Poor value for money

Categories

Cleanliness
7.01
The hotel had issues with cleanliness, including dirty rooms and mold.
Service
9.48
Staff were mentioned as helpful and friendly, providing excellent service.
Location
9.52
Great location close to downtown with beautiful views.
Room Quality
7.97
Room quality was mentioned positively but with some cleanliness concerns.
Amenities
8
Amenities were lacking, with complaints about features like no pool or safe.
Value for Money
6.96
Many guests felt it was expensive for the services provided.
Food and Beverage
8.51
Food options were decent but staffing issues affected service.
Overall Experience
8.98
Overall experience was mixed with great location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:01

Property Description

Modern Accommodation with Great Amenities

Hotel Indigo Traverse City offers a modern stay just steps away from West End Beach. Guests can unwind on the terrace, dine in the restaurant, or enjoy a drink at the bar. The 3-star hotel provides convenience with room service, a 24-hour front desk, and complimentary WiFi.

Comfortable Rooms with Entertainment Options

Each room at Hotel Indigo features a desk, flat-screen TV, and a private bathroom. Guests can relax with free toiletries and enjoy entertainment with an iPod docking station. Evening entertainment and an ATM are also available for added comfort.

Prime Location for Leisure and Exploration

Located near popular beaches like Clinch Park and Sunset Park, guests can easily explore Traverse City's attractions. Cherry Capital Airport is a short drive away, making travel a breeze.

Book now for a memorable stay at Hotel Indigo Traverse City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TVC

Location

Guest Reviews

8.3
Based on 339 reviews
Cleanliness: 7.01
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 8
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 8.98
D
deanf315 Couples Grand Traverse County, Michigan
2
System was down and could not order food, tried for over 30 minutes watching our friends eat!
Pros:

Went for a nice evening drink and dinner on the roof top bar with another couple. Experience was good until we ordered. They us a QR code to see menu and order, which is fine. We were ordering at the same time, his order went through and food was served promptly but mine didn't go through two minutes after he ordered. Tried several times and then asked for assistance. The waitress could not get it to work and told me I would have to go to the bar to order, a minor inconvenience. When I went to the bar he said their system is down and there is no way to order, I said why don't you just directly communicate with the kitchen, but he said he couldn't do that, which I found hard to believe. I then went down to the front desk and they said there was no way to order. REALLY? After our friends finished their dinner and the system still down, we had to leave for another restaurant and they were very busy, but hustling, but still it took over 2 hours to finally eat from our attempt to order from the Indigo roof top bar. I talked to an assistant manager today to tell him they need to figure out an over ride or manual system, and he said there was no way to charge. At that stage they should have said meals are complimentary until the system goes back up or even a cash only would have been fine. He just kept saying we tried our best, and I said you need to figure this out and be better. I expect better from IHG, never offered me any form of compensation to try us again, and oh, BTW, I had a tab open at the bar, maybe they could had added the meal to that? Or maybe not charged me for my drinks? VERY DISSAPOIONTED AND PERPLEXED!

2026-08-12 via Tripadvisor
S
Stephanie couple pa
10
This is an excellent hotel for a visit to Traverse City, especially during the Cherry Festival.
Pros:

Location was perfect for enjoyingTC, especially for the Cherry Festival. The rooftop bar had beautiful views and friendly staff. In the downstairs restaurant/bar, the bartender was great.

Cons:

We waited 30 minutes for our simple breakfast to be brought, and unfortunately had to leave to get to the airport before it came.

2026-08-09 via Nuitee
M
melendyl2026 Family
4
FYI No Pet Relief Area On Property!
Pros:

Hotel says it is dog friendly, however there is NO dedicated pet relief area on the hotel property which is on a very busy highway in a very high traffic area.

2026-07-16 via Tripadvisor
A
Ashley family_with_children us
10
2026-07-16 via Nuitee
J
Jackie extended_group us
10
Pros:

Clean

Cons:

N/a

2026-07-13 via Nuitee
K
Keith solo_traveller us
8
A great locationp
Pros:

Great location near the Cherry Festival and Clinch Beach....all within easy walking distance.

Cons:

Parking is all valet parking and you are charged $18 per day for parking on top of what you tip the attendants.

2026-07-09 via Nuitee
M
Maggie couple us
2
Not recommend for a holiday weekend
Pros:

Location was good.

Cons:

For the amount we paid we were highly dissatisfied. Two nights and we couldn’t even get room service after even speaking to the lady saying we would be out in 10 minutes. So we called later that evening for extra towels. The hotel didn’t staff employees properly, people included ourselves weren’t able to get breakfast because she was “ by herself” and wouldn’t be able to get to us. Rooftop was slammed with no service at the table anymore only QR code with limited options for food, they blocked off only a very small portion of hotel guest so it was impossible to get a table. Also staying at the hotel and still paying and tipping valet ? Overall pretty upset about the whole experience and will not return. We did let the staff at the front desk know as well and recommended we contact booking for some type of compensation.

2026-07-06 via Nuitee
K
Kristi family_with_children us
10
First trip to traverse city made even more enjoyable in this hotel.
Pros:

Room was fantastic. Corner view of the lake and all the sunsets.

Cons:

No complaints

2026-06-29 via Nuitee
M
Martha solo_traveller us
3
Cons:

My room was under the rooftop bar/restaurant. No one ever mentioned the DJ playing EDM until 12:00am.
My room was pounding.
also at checkout I had valet get my car, they just left it in the driveway, was hoping for help with my luggage but it was never offered.
Restaurant and bar under staffed,

2026-06-17 via Nuitee
K
Konstanze family_with_children de
9
2026-06-09 via Nuitee
W
Wiser extended_group us
8
2026-06-08 via Nuitee
D
David solo_traveller us
9
I would stay here again, no question.
Pros:

The room was well put together. Nice amenities and super clean. The location was exceptional, right on the water and across from a marina.

2026-06-08 via Nuitee
L
Lucero family_with_children us
9
2026-06-07 via Nuitee
F
Fagundes couple us
9
2026-06-03 via Nuitee
A
Ali couple us
6
All in all it was a great stay but left disappointed with including breakfast that I added
Pros:

There was a lot to like. Clean, friendly and decor.

Cons:

I paid $40 for the breakfast to be included and it was a choice of 1 entire off the menu. The food off the menu was not good. Tasted like frozen food and with no flavor. For $40 we could have gone to a nice upscale brunch restaurant. Was expecting a lot more. Would have been cheaper to order off the menu then to add breakfast to my stay.

2026-05-31 via Nuitee
L
Lori couple us
9
Pros:

Location, nice room and bed, nice bathroom

Cons:

Breakfast at the restaurant wasn’t worth the money. I couldn’t even drink the coffee!

2026-05-29 via Nuitee
K
Kenji solo_traveller us
7
2026-05-15 via Nuitee
P
Pablo solo_traveller cl
10
Todo normal
Pros:

Sin comentarios

Cons:

Sin comentarios

2026-04-25 via Nuitee
J
Jon couple us
10
2026-04-19 via Nuitee
J
Jaroslav extended_group sk
9
2026-04-14 via Nuitee