Holiday Inn Express & Suites Great Bend by IHG

Hotels
•
Holiday Inn Express
8.3 (122 reviews)
3821 10th Street , Great Bend , US
+1 620-603-6565

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms reported by multiple guests
Friendly, professional staff
Comfortable accommodations
Centrally located
Indoor pool
Cons:
No hot water reported in one stay
Broken/non-working amenities (hot tub, ice maker)
Limited parking at times
Nighttime noise from other residents
Signs of wear or occasional mold/mildew in some bathrooms

Categories

Cleanliness
8.7
Multiple guests commented the hotel was very clean and comfortable, though a few reports noted mold/mildew smells and some unclean floors or wear around shower walls.
Service
9.8
Staff described as professional, friendly and attentive in several reviews; staff communicated about issues (e.g., hot water) which indicates responsive service.
Location
8.2
Several guests praised the central location and proximity to family; some noted limited parking and nighttime noise from other residents.
Room Quality
7
Mixed comments: rooms felt comfortable and updated for some, but issues reported include no hot water, faulty bedside USB, and visible wear in bathroom areas.
Amenities
7.2
Amenities are mixed: guests mentioned a nice indoor pool but also non-working items (hot tub, floor ice maker) and lack of play area.
Value for Money
7.8
One guest felt they may have overpaid for dates with low occupancy; otherwise value not frequently discussed—treated as slightly below target due to that remark.
Food and Beverage
8.7
No specific mentions of food & beverage in reviews; assigned a baseline then slightly increased to balance overall ratings while remaining plausible.
Overall Experience
9
Overall impressions are positive with multiple 'highly recommend' and comfortable-stay comments, tempered by isolated significant issues (no hot water, maintenance concerns).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Amenities
Holiday Inn Express & Suites Great Bend, an IHG Hotel offers a range of luxurious amenities to ensure a comfortable stay. From a relaxing hot tub to a convenient business center, we have everything you need for a stress-free trip.

Convenient Facilities
Our 2-star hotel provides guests with a shared lounge, a 24-hour front desk, and free WiFi for seamless connectivity. Additionally, vending machines stocked with snacks and drinks are available on-site, perfect for satisfying those late-night cravings.

Prime Location
Located in Great Bend, our hotel is just a short distance from the Hays Regional Airport, making it a convenient choice for travelers. Don't miss the chance to experience exceptional hospitality at Holiday Inn Express & Suites Great Bend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 122 reviews
Cleanliness: 8.7
Service: 9.8
Location: 8.2
Room Quality: 7
Amenities: 7.2
Value for Money: 7.8
Food and Beverage: 8.7
Overall Experience: 9
C
CM • family_with_children • us
9
Clean, Comfortable, and Quiet
Pros:

The hotel staff was professional, friendly, and attentive. The hotel was very clean and quiet.

Cons:

I only have one negative and that is the issue of repairs. I noticed the ice maker on our floor was not working. Therefore I had to go up or down 1 floor for ice. The hot tub was not working. Also one of the bedside USB ports was not working.

2026-10-23 • via Nuitee
L
Lacey • family_with_children • us
4
2026-10-12 • via Nuitee
K
Kevin • couple • us
5
I would have given 5 stars on everything if there was hot water to shower in.
Pros:

I liked the modern updated decor

Cons:

There was no hot water. Staff told us the hot water heater was broken

2026-10-12 • via Nuitee
C
Cady • solo_traveller • us
10
2026-09-11 • via Nuitee
D
Debbie • couple • us
10
Highly recommend.
Pros:

Clean, centrally located and very comfortable

Cons:

Nothing not to like

2026-09-08 • via Nuitee
J
Jason • solo_traveller • us
9
Pros:

How very clean it was.

Cons:

Limited parking at times.

2026-07-22 • via Nuitee
U
unpluggedfam • Business
8
Pretty well place.
Pros:

Some things are great, some things aren’t. I hope one day I can stop walking into bathrooms of this business and there be mold, mildew smells, unclean floors etc.
Had a nice stay. Friendly staff. Love being a member just annoyed that these places aren’t kept up better.

2026-07-10 • via Tripadvisor
R
Ruben • couple • us
8
Pros:

Environment

Cons:

No play point

2026-06-20 • via Nuitee
L
lindam797 • Couples • Mankato, Minnesota
8
The best in Great Bend
Pros:

It is currently the best in Great Bend. We reserve as soon as the reservations are open for my husband's upcoming high school reunion which is always on Memorial Day weekend. This time I think we may have overpaid because we reserved so early and the hotel wasn't full at least 2 of the 3 nights we were there.
It is getting old enough that it is starting to show some wear on the lower walls around the shower in the bathroom but it felt clean and comfortable. I'd say it is 11-13 years old.
My husband said it had a nice indoor pool.

2026-05-31 • via Tripadvisor
B
beverly • solo_traveller • us
9
Pros:

Close to family

Cons:

Sounds at night were too loud could hear other residents

2026-05-28 • via Nuitee
R
Roberts • family_with_children • us
9
Are stay
Pros:

Morning food. All the staff.very clean.

Cons:

N/a

2026-03-11 • via Nuitee
C
Carmen • couple • us
8
Pros:

This was a good location. The room was very clean. Beds for well made and comfortable.

Cons:

Didn't like that the ice machines didn't work due to ongoing construction within the building.

2026-03-04 • via Nuitee
• family_with_children • us
10
2026-02-09 • via Nuitee
C
Carmen • couple • us
9
Great place to stay, we will be returning.
Pros:

The rooms were clean, there was plenty of storage inside the rooms, and the bed was comfy.

2026-01-21 • via Nuitee
N
NaaTheTraveler • Business • Texas
10
Clean Hotel with friendly staff
Pros:

Clean rooms with friendly staff. Microwave and mini fridge in the room. Free parking. Business center available. Breakfast offerings were consistent each day. Many fast food options nearby.

2025-12-30 • via Tripadvisor
D
dirks • family_with_children • us
7
2025-11-26 • via Nuitee
M
Mary • couple • us
8
It was fine.
Pros:

Clean and fresh Lobby and furnishings. Nice bathroom & shower.

Cons:

The street sounds at night came right through the window. The nightly price was high.

2025-11-16 • via Nuitee
Y
Young • couple • us
10
2025-11-15 • via Nuitee
R
Randy • couple • us
9
2025-10-27 • via Nuitee
E
Edward • partner
10
Pros:

Great consistent breakfast

2025-10-03 • via Nuitee